Userpilot

AUGUST 12, 2024

His book series include: INSPIRED: How to Create Tech Products Customers Love EMPOWERED: Ordinary People, Extraordinary Products TRANSFORMED: Moving to the Product Operating Model The latter book addresses the challenges and strategies that come from shifting to a product-operating model.

Feedback Software 105

Feedback Software Analytic Tools Research Software Product Research 105

Mironov Consulting

FEBRUARY 6, 2020

So we should take the time to propose various metrics, review them with our teams, argue a bit, and consider our first choices as experiments rather than instant full-year commitments. Let’s switch out of ERP systems and become currency traders.” 15 days in their IT queue for system access? But mortgages next quarter.

B2B 118

B2B Enterprise Onboarding KPIs User Testing 118

Intercom, Inc.

AUGUST 1, 2019

Michael and his team created a lucrative reward system for startups , which they were able to do through group purchasing (taking advantage of a vertical that allowed them to buy software packages). They understood technology, and they had a unique respect for regulatory and compliance. I knew the opportunity and joined super early.

Strategy 36

Strategy Data Visualization Analytic Tools Startups 36

All About Product Management

APRIL 29, 2007

Porter views a company as a system, made up of subsystems each with inputs, transformation processes and outputs. Outbound Logistics: Publishing to web both editorial staff and user generated content, fulfilling customers' requests (emailing newletters etc. Service: Help desk and technical support.

Technical Review 48

Technical Review Research Software White Paper Product Manager 48

The Product Coalition

MAY 10, 2019

Via distinct arrows, where thickness indicates number of navigations, user flows show you the inbound and outbound journeys for every screen and popup within your app. With Appsee’s user flows, you can toggle between iOS and Android to understand differences and similarities between the two operating systems. What is a user flow?

Analytic Tools 87

Analytic Tools Customer Experience Customer Feedback Inbound 87

Userpilot

JUNE 24, 2024

Easier content creation & personalized messages : New technologies simplify content creation and personalization, improving engagement and efficiency. It involves the design, deployment, and monitoring of inbound and outbound communications, ensuring they are consistent, personalized, and effective across all platforms.

Customer Communications 59

Customer Communications Analytic Tools Feedback Software Research Software 59

eG Innovations

NOVEMBER 17, 2021

Within their “Reverse Connect” technologies, you can run a VM without keeping any inbound ports open. Instead it uses outbound connectivity to the Azure Virtual Desktop infrastructure over the HTTPS connection. This is essential information for both troubleshooting and auditing the systems that are being accessed by authorized users.

Analytic Tools 52

Analytic Tools Data Visualization Transportation Inbound 52

Business of Software Conference

MAY 21, 2020

We’re really excited to be here today to share with you how we find and nurture tech talent as Simprints. On the one hand you have the tech giants like Google and Facebook. On the other hand, you have the tech unicorns with billion dollar valuations; like Uber, Stripe, and Dark Trace.

Technical Review 52

Technical Review Feedback Software Software Review Analytic Tools 52

Usersnap

JANUARY 20, 2023

Customer service technologies deliver consistent, timely responses to the customer with minimal effort. Ticketing systems are the cornerstone of support software, allowing companies to track, manage, and organize requests. Common examples include Frequently Asked Questions (FAQs), user guides, or technical documentation.

Feedback Software 52

Feedback Software Analytic Tools Research Software Reporting Tools 52

Bain Public

NOVEMBER 4, 2018

Organizations don’t always wants product managers to align product (or technology) initiatives with the business strategy. Product Managers translate between the need to support the effectiveness of outbound activities (Sales, Marketing, Customer support) and the need for efficiency in internal ones (Strategy, Engineering, UX).

User Testing 40

User Testing Feedback Software Customer Experience Customer Feedback 40

Userpilot

SEPTEMBER 27, 2024

In-app user onboarding tools Probably the first tool you should think of when building your onboarding tools tech stack is your in-app onboarding tool. Appcues is a no-code platform designed to help non-technical teams create in-app onboarding tours, surveys , and announcements to guide users through their product journey.

Analytic Tools 52

Analytic Tools Feedback Software Data Visualization Reporting Tools 52

Gainsight

DECEMBER 23, 2019

Prior to that, Adam held executive roles at Yesmail for over nine years, heading customer experience, product dev, and technology services teams. AO: If you hire CSM’s who have more technical acumen, sometimes they can handle more accounts than fewer accounts. A million things going on outbound-driven, rapidly changing.

Customer Experience 52

Customer Experience Onboarding KPIs User Friction Data Visualization 52

Intercom, Inc.

JANUARY 19, 2021

In our early days, like many other companies, we prioritized the speed of shipping over maintaining the consistency and interconnectedness of our system. This decision spawned many technical and design inconsistencies between similar messaging functionality that was implemented elsewhere in our products.

Framework 272

Framework Customer Experience Systems Review User Testing 272

Intercom, Inc.

FEBRUARY 5, 2019

When done correctly, your sales strategy will help your sales team execute with focus – SMB or enterprise, inbound or outbound, hunting or farming. Let’s take inbound sales and outbound sales, for example. Inbound and outbound require vastly different skills and workflows. Go without one and risk seeing your business flame out.

Outbound 177

Outbound Strategy Inbound Customer Experience 177

The Product Coalition

OCTOBER 6, 2023

But what if the technology that hinders our communication at times could actually enhance it? Uses for Emotion AI Technology Mental health treatment According to a report from the National Institute of Mental Health, more than one in five citizens in the United States suffer from a mental illness. In the United States, there are 11.7

Research Software 151

Research Software Reporting Tools Data Visualization Automotive 151

Intercom, Inc.

JULY 29, 2021

Ever since he was hired as the Director of EMEA Sales at BrowserStack , a web and mobile testing platform that lets developers test their websites and mobile applications across browsers, operating systems, and mobile devices, he had to completely rethink how to successfully onboard hundreds of salespeople just as everyone was going remote.

Feedback Software 223

Feedback Software Reporting Tools Customer Experience Weak Development Team 223

PMLesson's Ace the PM Interview

NOVEMBER 4, 2019

Have a friend from the company you are applying to peer review your resume so that it’s in line with the company and position. You are thinking about the next truck chassis, or the next-generation infotainment system and not really concerning yourself with the products that are out there already. Q: Favorite PM resource or blog?

Automotive 68

Automotive Product Manager Product Management Technical Review 68