Userpilot

JULY 13, 2021

Most SaaS businesses recognize that interactive walkthroughs are a helpful onboarding tool , but few use them correctly. Too often, they are conflated with product tours , leaving the customer confused as to why they are being shown features they don’t need. That’s a product tour , and you should avoid those.

Analytic Tools 98

Analytic Tools Onboarding KPIs Customer Experience Data Visualization 98

Gainsight

NOVEMBER 23, 2020

GitLab is an open-source, code-collaboration platform for git repository management, code reviews, issue tracking, wikis, and continuous deployment tools, enabling users to create, review, and deploy codes. I began as the Director of Support, then took on Customer Success, then Onboarding. Systems enablement.

Analytic Tools 52

Analytic Tools User Testing Reporting Tools Data Visualization 52

Lenny Rachitsky

SEPTEMBER 3, 2024

Each week I tackle reader questions about building product, driving growth, and accelerating your career. The post includes a plug-and-play benchmarking tool to identify your biggest growth opportunities, 10 of the most powerful levers for scaling your app, and case studies from the world’s top consumer subscription companies.

User Testing 105

User Testing Framework Feedback Software Onboarding KPIs 105

Userpilot

AUGUST 18, 2020

The choice of user retention tools and software available to SaaS businesses is completely overwhelming. This blog will explain the types of user retention tools & software so that you can take control. Well, maybe it’s due a revival – this time as an unofficial mantra for the SaaS sector. Source: cultofmac.com.

Analytic Tools 102

Analytic Tools Feedback Software User Testing Data Visualization 102

Department of Product

MARCH 28, 2022

How to Keep on top of Trends that Matter to Product Managers Decide when to care about trends and when to sit back and watch what happens next Trends and the product lifecycle Imagine your product strategy stayed exactly the same for the next 10 years. What would happen? Others will fail. It’s impossible for one person to do.

Technical Review 52

Technical Review Technical Advisors Reporting Tools Data Visualization 52

Userpilot

DECEMBER 6, 2021

In this blog, we’ll look at what you should expect from a platform, and give you our honest opinions on what the best customer success tools available right now are. Without a top-quality customer success platform at your team’s disposal, you’ll struggle to help your users get maximum value out of your tool. Basic analytics are a must.

Analytic Tools 86

Analytic Tools Feedback Software Reporting Tools Data Visualization 86

Userpilot

AUGUST 18, 2020

The choice of user retention tools available to SaaS businesses is completely overwhelming. This blog will explain the types of user retention tools so that you can take control. Well, maybe it’s due a revival – this time as an unofficial mantra for the SaaS sector. The best user retention tools…for you?

Analytic Tools 59

Analytic Tools Feedback Software User Testing Data Visualization 59