Userpilot

APRIL 30, 2024

Wondering how to properly measure user experience and what metrics to track? Let’s explore what the user experience is, the types of metrics you can use, and how to measure them to improve product engagement. Success Metrics : These evaluate the financial and strategic success of a product.

Customer Experience 52

Customer Experience Data Visualization Onboarding KPIs User Experience 52

Userpilot

FEBRUARY 9, 2022

Is your new user onboarding process actually helping new users engage with your product and get value from it? You can bring in all the new users you want, but it won’t count for much unless they understand how to derive value from your product and actually stick around. What is new user onboarding?

Analytic Tools 84

Analytic Tools Research Software Onboarding KPIs Customer Experience 84

Userpilot

SEPTEMBER 27, 2024

Let’s face it: without the right user onboarding tools , you can’t deliver a great onboarding experience for your new users. And without a great onboarding experience, your users don’t activate and churn. What are the best user onboarding tools for SaaS in 2024? Email onboarding tools. Video onboarding tools.

Analytic Tools 52

Analytic Tools Feedback Software Data Visualization Reporting Tools 52

Userpilot

JULY 8, 2021

What are Pirate Metrics? Invented in 2007 by Dave McClure, pirate metrics is a framework that is still used by businesses to measure and optimize customer interaction across their lifecycle. But how does the pirate metrics framework work for SaaS and how can it help drive growth? What is Dave McClure’s pirate metrics?

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Analytic Tools Feedback Software Onboarding KPIs Framework 97

Userpilot

JANUARY 7, 2022

The majority of SaaS executives are so concerned with engineering and raising money that they don’t give enough thought to building a SaaS onboarding process. Here’s the brutal truth: it doesn’t matter how beautifully engineered your product is or how many millions of dollars you’ve raised.

Analytic Tools 85

Analytic Tools Feedback Software Onboarding KPIs User Testing 85

Userpilot

FEBRUARY 2, 2022

Perhaps the most common app onboarding design problem is trying to build your entire onboarding process from scratch. It’s much smarter to study app onboarding best practices and work with onboarding software that will massively reduce your labor time. What is app onboarding? Book a Userpilot demo today!

Analytic Tools 80

Analytic Tools Research Software Onboarding KPIs Customer Experience 80

Userpilot

OCTOBER 4, 2022

UX KPIs, or user experience key performance indicators, are essential numerical data points that are used to track, measure, and compare the experience users have with your SaaS product. So, if you’re a product manager looking to significantly improve your UX efforts and provide actionable insights to your UX team, read on!

Analytic Tools 96

Analytic Tools Research Software Feedback Software Onboarding KPIs 96

Split

JUNE 10, 2024

Deploying a new feature in your software can significantly enhance user experience. However, controlling precisely who sees this feature and when, all while avoiding the need to redeploy your entire application if something goes wrong, elevates your deployment strategy. Let’s get started!

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Userpilot

MAY 22, 2024

To help you, we’ve listed the 10 best customer lifecycle management platforms in the market, including key features, user reviews, and pricing. To choose the right customer lifecycle software, you should identify your business needs, research options, and review its integrations. Review available integrations. Get a demo.

Analytic Tools 96

Analytic Tools Research Software Feedback Software Reporting Tools 96

Userpilot

MARCH 15, 2022

Is your SaaS business trying to leverage product growth to achieve success? In the SaaS world, product growth (or product-led growth) has become a popular way to drive growth as it allows users to experience the value of your product before they even subscribe to a plan. What is product growth in SaaS?

Onboarding KPIs 84

Onboarding KPIs Customer Experience Data Visualization Customer Feedback 84

Userpilot

JUNE 2, 2024

Product-led growth tools allow you to improve your product experience by analyzing customer data and adding in-app interventions. However, having a different tool for each functionality can make product-led growth sound too much of a hassle. Luckily, we’ve listed the 17 best product-led growth software in the market.

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Data Visualization Analytic Tools Feedback Software Research Software 82

Userpilot

FEBRUARY 20, 2024

What is a data product roadmap? What roadmap metrics should you be tracking? We also share software products you can use to create a foolproof product roadmap and drive product-led growth. The difference between a data product roadmap and the traditional approach is the former relies heavily on data.

Data Visualization 87

Data Visualization Feedback Software Research Software User Testing 87

Userpilot

APRIL 21, 2024

TL;DR In-app support in SaaS refers to the service features that customers can use to receive help directly within the product interface, besides connecting with your customer service team. Onboarding checklist. The “What’s new” module covers the latest product updates. Book a demo to learn more.

Analytic Tools 82

Analytic Tools Feedback Software Data Visualization Embedded Analytics 82

Userpilot

NOVEMBER 24, 2023

Curious about how you can use Intercom to grow your product ? What are its best features and are there any drawbacks you should be aware of before investing in it? We answer these questions in this article and dive deep into the use cases and features that Intercom offers, its pros and cons along with its pricing.

Data Visualization 52

Data Visualization Analytic Tools Feedback Software Onboarding KPIs 52

Userpilot

APRIL 22, 2024

Despite having an easy-to-use product, users still need assistance to perform certain tasks or solve issues. TL;DR End-user support refers to how you assist your customers as they perform tasks on your platform or whenever they experience issues. Product tutorials. An all-in-one platform for product-led growth.

Data Visualization 82

Data Visualization Analytic Tools Feedback Software Reporting Tools 82

Userpilot

AUGUST 18, 2024

They help small businesses and enterprises alike perform sophisticated tasks in just a few clicks, making it easier to drive product growth. Here are some great SaaS tools: Userpilot is the best product-led growth tool for web apps. Pendo is the best product adoption software for mobile apps. Hotjar is the best heatmap tool.

Analytic Tools 78

Analytic Tools Feedback Software Data Visualization Research Software 78

Lenny Rachitsky

SEPTEMBER 3, 2024

Each week I tackle reader questions about building product, driving growth, and accelerating your career. He spent the past decade as a VC and product leader helping world-class companies like Faire, Quizlet, and Ibotta accelerate their growth. This makes products less sticky and retention more difficult.

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User Testing Feedback Software Framework Onboarding KPIs 103

Userpilot

SEPTEMBER 2, 2020

What are the best tools for user activation and feature adoption? What tools should I use to boost my feature engagement? We get these questions *a lot* in our Product Growth and Retention group (go check it out, BTW.!), Product Growth requires improving your different ‘Pirate Metrics’ and that calls for several tools.

Data Visualization 54

Data Visualization Analytic Tools Feedback Software Onboarding KPIs 54

Userpilot

DECEMBER 19, 2022

Customer Retention (CR) refers to a business’s ability to turn first-time buyers into long-term repeat customers. Use interactive walkthroughs and onboarding checklists to drive early product engagement , boost user activation , and shorten the time to value. Implement a checklist to drive product adoption.

Feedback Software 88

Feedback Software Customer Experience Customer Feedback Product Research 88

Userpilot

OCTOBER 19, 2024

Customer satisfaction (CSAT) is a measure of how well a company’s product, service, and overall experience meet customer expectations. Satisfaction in SaaS, therefore, isn’t simply about developing a nice product and launching it in the market. Regular updates : The product is frequently improved based on user feedback.

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Customer Satisfaction Customer Experience User Testing Feedback Software 81

Userpilot

MAY 2, 2024

It puts your product’s future at risk. In the article, we share 24 customer retention marketing tactics that will help you reduce churn and increase your product performance. TL;DR Customer retention refers to the strategies and tactics used to build strong customer relationships and encourage them to continue using the product.

Data Visualization 82

Data Visualization User Testing Customer Feedback Analytic Tools 82

Userpilot

OCTOBER 4, 2022

The Pirate Metrics Framework organizes the traditional funnel into five stages in the customer journey: Acquisition, Activation, Retention, Referral, and Revenue ( AARRR ). It’s a linear, top-down approach, whereas growth loops are closed-loop systems where the process generates new inputs by design. Pirate metrics framework.

Customer Experience 94

Customer Experience User Testing Onboarding KPIs Software Review 94

Userpilot

JULY 27, 2021

NPS score helps you identify valuable insights into: Features that users find valuable, so you can improve your product adoption. How your product is serving your users’ needs. NPS (which stands for Net Promoter Score) is a survey based on a 0-10 scale to measure customer loyalty with a product or service.

Feedback Software 98

Feedback Software Analytic Tools Product Research Onboarding KPIs 98

Userpilot

AUGUST 29, 2022

With marketing insights, product marketing teams can locate marketing channels that bring the most valuable customers. Product managers can use marketing data to improve customer experience. Customer preferences for understanding goals and expectations towards the product. Market research for discovering common pain points.

Data Visualization 89

Data Visualization Customer Feedback Customer Experience User Testing 89

The Product Coalition

NOVEMBER 26, 2019

Managers and product managers are often frustrated by the apparent lack of care the development team is showing for the needs of the business. When a long-awaited product or feature finally launches, it often comes well short of the needs. For many organizations the solution is product management. The bigger context?—?users,

Onboarding KPIs 78

Onboarding KPIs Product Research Agile User Testing 78

Amplitude

MARCH 3, 2020

In many organizations, product teams are measured by how much they ship, not by how much impact they have on the business overall. That’s why companies are defining and referring to their North Star Metric (NSM). The North Star Metric is one key metric that quantifies the business impact of the product team.

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Onboarding KPIs Workshop Webinar Reporting Tools 97

Userpilot

DECEMBER 6, 2022

Can marketing resource management help streamline your product marketing processes and workflows? Marketing Resource Management (MRM) refers to a set of marketing technologies and processes focused on streamlining and centralizing marketing assets, operations, workflows, and information into a single system.

Analytic Tools 83

Analytic Tools Feedback Software Reporting Tools Customer Experience 83

Userpilot

AUGUST 18, 2022

Customer advocacy is analyzed by looking at net promoter scores , a metric that measures on a scale of 1-10 how likely someone is to refer you to a friend. Get new advocates onboard with positive incentives, such as physical rewards or VIP experiences. Are some customers experiencing setbacks in your product?

User Testing 89

User Testing Customer Experience Customer Feedback Feedback Software 89

Userpilot

OCTOBER 1, 2022

A user funnel represents the customer journey from first finding out about your product, to becoming a paying customer and then a brand advocate. The Pirate Metrics Framework is a method of categorizing and grouping together metrics depending on the stage of the user funnel. Dave McClure’s Pirate Metrics.

Analytic Tools 81

Analytic Tools Feedback Software Customer Experience User Testing 81

Intercom, Inc.

OCTOBER 5, 2022

Not just in product reviews, roadmap meetings, or design critiques from product people, but across the company. This is the eighth post in a series exploring our product principles. When anyone new joins Intercom, their onboarding pack contains their first “Intermission”– our name for a problem statement.

Reporting Tools 118

Reporting Tools Research Software User Testing Customer Experience 118

Lenny Rachitsky

AUGUST 12, 2024

You can also see the episode transcript and Hila’s references. PLG is perfect for lowering the barrier for more people to try the product and broaden the reach. Self-service checkout flow: PLG products allow users to upgrade to paid plans or access more advanced features on their own, without needing help from a sales team.

Analytic Tools 52

Analytic Tools Reporting Tools Data Visualization User Testing 52

Userpilot

DECEMBER 13, 2022

In this article, we’ll cover: What the net promoter score is and how the net promoter system works? The net promoter score is a metric used to track customer experience and satisfaction. The net promoter score question that’s asked in surveys is: “How likely are you to recommend this product to a friend or colleague?”

User Testing 87

User Testing Customer Experience Customer Feedback Feedback Software 87

Userpilot

FEBRUARY 22, 2024

This guide will go over 10 best practices that will help you improve product engagement , nurture customer relationships, and increase retention rates! If you’re ready to build a winning customer communication strategy within your product then it’s time to get your free Userpilot demo today!

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Customer Communications Feedback Software Analytic Tools Customer Experience 91

Userpilot

JUNE 24, 2024

But how can you ensure your communication strategies lead to product engagement ? TL;DR Customer Communication Management (CCM) refers to the process of managing and improving the interaction between a business and its customers through various communication channels. Why is customer communication management important?

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Customer Communications Analytic Tools Feedback Software Research Software 59

Userpilot

NOVEMBER 24, 2022

Launching a customer education program can streamline the customer journey, increase customer retention, and reduce the support costs for your product or service. Customer education is the discipline of teaching customers how to use and get value from your product. Onboard customers more quickly and r educe time to value.

Feedback Software 87

Feedback Software Analytic Tools Reporting Tools Data Visualization 87

Userpilot

MAY 17, 2024

Looking to incorporate gamification UX strategies into your product design? We also explored how to avoid common gamification challenges and maximize product engagement. TL;DR UX gamification is the application of game design elements when building websites, mobile applications, and other digital products.

Customer Experience 52

Customer Experience UX Onboarding KPIs Data Visualization 52

Userpilot

OCTOBER 17, 2023

Therefore, they are vital for effective product strategies and ensure resource allocation aligns with customer needs. Collecting customer insights is essential to answer important questions about your users and how your product fits their needs. Since you need the right tools to follow a customer insights strategy.

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