Product Management University

OCTOBER 19, 2023

company name] expands its AI coach language to 96, the most in the industry. company name] introduces fully integrated video that expands the power of the [company name] technology platform. Lackluster sales and/or poor adoption shouldn’t come as a surprise. The intent of that design and development changes a lot.

Product launches 264

Product launches Product Research Weak Development Team Vision 264

Intercom, Inc.

OCTOBER 13, 2020

ML products also require us to manage relatively large technology risks – this is an area where, unlike in most other product development, technical limitations might render the entire design impossible. Resolution Bot is a product that automatically answers the repetitive questions faced by customer support teams. Key takeaways.

Artificial Inteligence 281

Artificial Inteligence Customer Communications Research Software Feedback Software 281

Roman Pichler

FEBRUARY 14, 2023

Listen to the audio version of this article: [link] 1 Complement Scrum with a Product Discovery and Strategy Process Scrum is a simple framework that helps teams develop successful products. Continue the discovery and strategy work while the product is being developed. But don’t stop there.

Product Research 371

Product Research Feedback Software Research Software User Testing 371

Roman Pichler

APRIL 5, 2022

For product strategy and roadmap meetings, I recommend involving the key stakeholders , for example, someone from sales, marketing, support, and finance, as well as development team representatives—ideally members who know about the user experience (UX), architecture, and technologies. State objective and agenda. Close the meeting.

Weak Development Team 304

Weak Development Team Product Management Product Manager User Testing 304

Roman Pichler

JULY 8, 2024

It can be hard to reach the required level of buy-in without using design-by-committee , brokering a weak compromise, and agreeing on the smallest common denominator—which is hardly the foundation of a successful product. This approach makes it easier to reach unanimity and consent without making weak compromises.

Roadmap 256

Roadmap Product Strategy Strategy Weak Development Team 256

Intercom, Inc.

DECEMBER 4, 2019

That clarity is one of the main reasons I was so excited to join Intercom earlier this year – the company entered an industry dominated by impersonal and disconnected tools like ticketing systems and email with a vision to “make internet business personal.”. 1 Poor definition of value proposition and feature focus.

Branding 209

Branding Weak Development Team Technical Review Airlines 209

Mind the Product

APRIL 16, 2020

Before moving to super app Gojek to lead its efforts on mass financial inclusion, Adam Darcy developed PayMe, a product that has helped to transform the way young people in Hong Kong think about HSBC. The pitch went well and I was assigned a budget plus a single resource in a graduate named Venus (aka ‘the navigator’).

Weak Development Team 197

Weak Development Team Banking Customer Experience User Friction 197

Folding Burritos

FEBRUARY 22, 2016

Tying everything to a strong value proposition and vision is effectively the kind of thing that produces a cohesive product. You want the stakeholders’ input, but you need it to be (and need them to think) in terms of problems for you and your team to solve. The product is viewed as a set of features.

Analytic Tools 322

Analytic Tools Reporting Tools Data Visualization User Testing 322

Atlassian

JANUARY 28, 2022

It also shortchanges your team by denying them opportunities for professional growth. That means they’re missing out on the tremendous value and opportunities that delegating would provide to them and to their team members. When you fail to delegate, you’re not only cheating yourself, you’re cheating your team. 5-second summary.

Weak Development Team 140

Weak Development Team Reporting Tools Leadership Feedback Software 140

Product Talk

DECEMBER 18, 2024

We covered how to manage messy opportunity solution trees , the most common challenges teams face when getting started with the discovery habits, what Im working on next, and so much more. Discovery is a team sport. I did classic web development before there were frameworks back in the ’90s. I hate definition wars.

Product Research 217

Product Research Research Software Analytic Tools Feedback Software 217

Mind the Product

MAY 17, 2018

When confronted with this question, I used to hesitate, because from company to company there are a million things that can affect the roles; the product, larger organization structure, product development process, cultural differences, regional differences in commonly-used titles, the list goes on. Chris will manage the “how” of the product.

Product Management 164

Product Management Product Manager Reporting Tools Weak Development Team 164

Mind the Product

MAY 25, 2018

Initially JustGiving supported only registered charities on its website, but the founders’ vision was to support all good causes. In 2012, when I was working as part of the JustGiving team responsible for innovative products and disruptive business models, we decided to test how people could raise money for non-charitable good causes.

User Testing 149

User Testing Weak Development Team Onboarding KPIs Customer Experience 149

Userpilot

NOVEMBER 7, 2024

Let’s review everything your customer success team has to do in the absence of any customer success tools. Ensure that your data is clean and easily accessible, as poor data quality undermines the value of even the best customer success tool. This will allow teams to identify at-risk accounts and prioritize proactive outreach.

Data Visualization 105

Data Visualization Analytic Tools Feedback Software Reporting Tools 105

Intercom, Inc.

SEPTEMBER 19, 2019

This is the recipe for a mediocre sales team. Like a sports franchise, a top team should be both collaborative and competitive. This year has been particularly exciting for us: we were able, after five and a half years of negotiation, to purchase Close.com as our new home and domain name, so we went through a rebrand from Close.io

Weak Development Team 184

Weak Development Team Customer Experience Startups Reporting Tools 184

Tyner Blain

MARCH 20, 2025

To inspire us to advance a strategy or realize a vision. Just as you change collaboration patterns through changing how you develop roadmaps, you change the conversation with leaders through how you orient towards supporting them. First, the scope of work has already been defined and the team is being asked to deliver it.

Research Software 59

Research Software Weak Development Team Systems Review Product Research 59

The Product Coalition

JUNE 9, 2021

You’ve got a clear vision for the future, and it looks bright! The initial steps of this framework took collaboration between business leadership and the product team to set a direction for development decisions. The bad news is that your roadmap is only as accurate as the information driving it.

Vision 90

Vision Roadmap Customer Experience Weak Development Team 90

UX Studio: Product Management

JANUARY 11, 2021

At UX Studio , while we develop our products, uxfol.io and copyfol.io , we are mainly focused on agency work, meaning that we cooperate with several clients as external teams. This post was written from the perspective of designers, mainly intended for external teams and entrepreneurs. Five challenges and solutions.

Weak Development Team 95

Weak Development Team Feedback Software Reporting Tools Research Software 95

Intercom, Inc.

AUGUST 13, 2019

In a recent talk at UX London , I discussed some lessons learned while growing the design team at Intercom, reflecting on the technology industry’s obsession with tools, and pointed out how our sense of tools as objects or apps blinds us to the reality that the processes we adopt and develop are also, in effect, tools.

Reporting Tools 223

Reporting Tools Research Software Feedback Software Weak Development Team 223

Melissa Perri

APRIL 20, 2017

What does an effective sales team look like at a product-led organization? “Sales already promised it.” My team was responsible for building a feature that I quickly realized did not align with our strategic initiative for the product. The sales team. The results? How did we get here?

Feedback Software 204

Feedback Software User Testing Customer Experience Weak Development Team 204

The Product Coalition

MAY 3, 2021

Here’s a simple version to win over your team and stakeholders. Let’s face it, roadmaps have a bad reputation. Common spans include: Next 3 months, 3–6 months, 6+ months Quarters Financial year halves Now, next, later The first column should be fixed and not change much given it’s what your team should be focused on right now.

Roadmap 186

Roadmap Customer Experience Weak Development Team Vision 186

Alchemer Mobile

FEBRUARY 2, 2021

According to an InMobi survey , the number one challenge facing app developers today isn’t design or development. The bad news? You don’t need a big budget or a dedicated marketing team to market your app. Are there any bloggers or journalists whose names keep coming up? It’s marketing. The good news?

Feedback Software 264

Feedback Software Analytic Tools Research Software Product Research 264

Roman Pichler

MAY 11, 2021

” But do not allow people to dominate and tell you what to do, and don’t agree to a weak compromise. Consequently, a Scrum product owner should own a product in its entirety—from the product vision to the product details. Myth #3: The product owner is responsible for the team performance.

Weak Development Team 156

Weak Development Team Product Research User Testing Customer Experience 156

Lenny Rachitsky

APRIL 28, 2024

Founders of acquihired companies led the teams behind Community Notes, Spaces, Super Follows, Fleets, Communities, Tipping, and more. Twitter acquihired entrepreneur types who were ambitious and then gave them responsibility and autonomy to develop new products. Copying can be done in good taste or poor taste.

User Testing 129

User Testing Analytic Tools Feedback Software Weak Development Team 129

The Product Coalition

MARCH 11, 2020

TL; DR: Development Team Anti-Patterns After covering the Scrum Master and the Product Owner, this article addresses Development Team anti-patterns, covering all Scrum Events as well as the Product Backlog artifact. Only members of the Development Team create the Increment. Source : Scrum Guide 2017.

Weak Development Team 78

Weak Development Team Development Technical Advisors Software Review 78

Product Innovation Educators

OCTOBER 24, 2022

Andrew and his co-founder and team have created a way for their customers to design engagement rings, experience their design in their home with a mock-up ring, tweak what they want, and then receive their one-of-a-kind custom ring. Similarly, we’ve hired some of the top jewelry designers from major name-brand companies.

User Friction 193

User Friction Customer Experience User Testing Customer Feedback 193

The Product Coalition

NOVEMBER 10, 2024

In 1999, however, a cruise ship designer named John McNeece wanted to give an example of why it’s problematic to ask customers what they want. Even I, despite knowing better, often find myself talking about solutions with my team. It’s just easier than clearly articulating the problem I want the team to solve.

User Testing 80

User Testing Research Software Customer Feedback Feedback Software 80

Centercode

NOVEMBER 23, 2020

Why does AI that performs so well in a lab underperform when it’s out in the real world? Earlier this month, a team of 40 Google researchers published a study about just that — and their investigation returned some vital insights into the challenges of developing machine learning. So what can you do about this?

Research Software 98

Research Software User Testing Reporting Tools Feedback Software 98

Mind the Product

SEPTEMBER 1, 2017

“I’ve spotted a trend: a bad roadmap is a symptom of underlying issues in the company. And a frustrated product manager is a symptom of people and alignment issues in their team.” How many acronyms and feature names are there that require you or a scrum master to translate? Rebooting teams.

Product Management 156

Product Management Product Manager Data Visualization Weak Development Team 156

svpg

MAY 2, 2016

Exactly a year ago I was invited to give a keynote at the Craft Conference in Budapest and I discussed the 10 biggest reasons why product teams fail. So it inspired me to think hard about the most important characteristics of very strong product teams, and I forced myself to pick what I consider the ten most important.

Research Software 92

Research Software Product Research Weak Development Team User Testing 92

The Product Coalition

DECEMBER 27, 2023

Building effective teams with people from different disciplines can be challenging due to various circumstances. Teams with multiple functions are instrumental towards staying competitive and succeed. Conversely, to rely solely on a single-function team for brainstorming is a recipe for failure.

Analytic Tools 142

Analytic Tools Weak Development Team Reporting Tools Technical Review 142

Product Talk

SEPTEMBER 11, 2019

A few weeks later, she offered me a job on her team. I kept meeting with every team in the company to learn more about what my business was good at, even if it didn’t involve direct contact with the products that I was building. When I was at HERE Maps, working with various teams to implement things, they didn’t just “do it.”

Research Software 220

Research Software User Testing Data Visualization Feedback Software 220

Mind the Product

MARCH 18, 2019

If something is not working properly while you are developing functionality, or something you just built has now broken something else, it’s not a bug. Any time that your team spends fixing a bug is time that is not spent working on the next thing up on your roadmap. Why not Make a Bug Team? Don’t do this! Fix it now.

Reporting Tools 153

Reporting Tools Weak Development Team Roadmap User Testing 153

Product Talk

SEPTEMBER 9, 2020

While I tend to focus on helping teams, Petra’s work centers around helping product leaders—the people who manage product managers. She has a big focus on people development, helping product managers and product leaders get better at their craft. You can watch the video or read an edited version of the transcript below. Tweet This.

Feedback Software 231

Feedback Software User Testing Product Research Research Software 231

Intercom, Inc.

JANUARY 20, 2022

We surveyed and interviewed key people in our teams to understand how they worked and how they saw Intercom’s internal operations. Honest feedback can be hard to take, but it’s essential to develop the type of culture that encourages people to constructively criticize processes, leadership styles, or approaches. Paul: Yeah.

Feedback Software 249

Feedback Software Reporting Tools Product Research Data Visualization 249

Userpilot

APRIL 30, 2024

Marty Cagan is a popular name in the product management world. In many ways, he has shaped how successful products are built and how teams can be organized to work toward excellence. In this role, he drove the development of products that took eBay’s global e-commerce platform to new levels of success. Who is Marty Cagan?

Analytic Tools 105

Analytic Tools Research Software Feedback Software Books 105

The Product Coalition

JULY 5, 2023

While I thought it was an absolute, for a micro-second, I questioned it, and then the floodgates of doubt opened — maybe not such a bad thing in this case. Especially in mature companies, roadmaps provide a false sense of certainty when you are early in developing a product. The slide doesn’t guide product teams for planning purposes.

Roadmap 152

Roadmap Product Research Weak Development Team Customer Experience 152

Mind the Product

AUGUST 19, 2019

Secondly, as great product managers are also great capacity builders for their teams, you should start looking for opportunities that AI can present for your product. That’s why it’s incredibly important to develop a good level of empathy and user understanding, not only for yourself, but for the whole team.

Artificial Inteligence 195

Artificial Inteligence Data Visualization Product Research Reporting Tools 195