UX Planet

FEBRUARY 13, 2024

Wikipedia defines Production Artists as: “…a technical and creative position in a creative profession. The degree of technical knowledge required for some production art work may be comparable to higher skilled engineering, especially with computers.” Where Does Deliverability/Production fit with Templates, Automation and AI.

User Testing 98

User Testing Research Software Technical Review Systems Review 98

Userpilot

JUNE 30, 2023

Looking for the voice of the customer questions to understand your users, analyze the market, and unlock growth opportunities? In this article, we will cover the voice of the customer methodology. We’ve handpicked the right survey questions under different research categories to make everything easy.

Customer Feedback 82

Customer Feedback User Testing Feedback Software Data Visualization 82

Product Talk

MAY 15, 2024

It’s no longer about making decisions purely based on your intuitions or stakeholder requests, but finding ways to integrate touch points with customers into your work every week—if not every day. In each instance, Ellen found a solution that didn’t require too much time or technical know-how to set up.

Product Research 270

Product Research Feedback Software Analytic Tools User Testing 270

Usersnap

OCTOBER 12, 2021

76% of all bank interactions are online nowadays, create remarkable digital customer experience are not just buzzwords. Luckily for Erste Group, they’ve been focusing on customer experience since the very beginning. In particular, how they listened to the voice of customers and turned that into features and UX improvements.

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User Testing Feedback Software Customer Feedback Customer Experience 121

Userpilot

JULY 28, 2024

Interested in UX researcher roles? In this guide, we’ll explore the ins and outs of UX researcher roles through detailed job descriptions and handy templates. Looking into tools for UX researchers? They conduct user interviews, surveys, usability tests, and analyze data to provide actionable insights.

Research Software 52

Research Software Analytic Tools User Testing Product Research 52

Userpilot

MAY 14, 2023

Want to know whether your product is delivering value to customers? Customer feedback is the key to developing a customer-centric business. In this article, we’ll discuss 7 ways you can collect customer feedback to understand user sentiment. What is customer feedback?

Feedback Software 81

Feedback Software User Testing Customer Feedback Analytic Tools 81

The Product Coalition

NOVEMBER 2, 2021

A Technical Exercise In this post, I’ll offer my idea of the sort of technical abilities expected from a product manager. But is a surprisingly small amount of materials about the technical aspect of PM work. The Product Interview?—?A This can be highly useful for hiring managers, as well as for PMs planning their roadmap.

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Technical Review Analytic Tools Software Review User Testing 140

Johanna Rothman

NOVEMBER 16, 2020

One of my reviewers for the Modern Management Made Easy books asked a fascinating question: I've never seen this many women in management or in senior leadership positions. Up until the mid-1980s, women comprised about 1/3 of the technical people I worked with. The idea of a code review or a design review?

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Technical Review Research Software Software Review Systems Review 112

Usersnap

JULY 16, 2021

Google’s tech alone didn’t build them into a top company; User Research matters too! Such insight, and their acquisition of such continues broadening, then helps informs competitive user engagement strategies. User loyalty is the natural result. What questions and should the research prioritize?

User Testing 84

User Testing Research Software Customer Feedback Feedback Software 84

Userpilot

AUGUST 28, 2024

Interested in customer experience analyst roles? In this guide, we’ll explore the ins and outs of customer experience analyst roles through detailed job descriptions and handy templates. TL;DR A customer experience analyst is a professional who evaluates and improves the interactions between a company and its customers.

Data Visualization 52

Data Visualization Analytic Tools Customer Experience Feedback Software 52

Roman Pichler

APRIL 13, 2021

Effective KPIs help you understand if your product is creating the desired value for the users, the customers, and the business. To select the right KPIs, I recommend taking the following three steps: First, use the user and business goals in the product strategy to select an initial set of indicators.

Feedback Software 254

Feedback Software Data Visualization Analytic Tools Research Software 254

The Product Coalition

JULY 10, 2023

Uncover the tools available for effective consumer-generated marketing and learn how to utilize them in your own initiatives. Product managers have the unique opportunity to extend their software products, integrate with external tools, and organically grow the product’s audience. What is consumer-generated marketing?

User Testing 87

User Testing Feedback Software Analytic Tools Data Visualization 87

Usersnap

APRIL 12, 2019

Google’s tech alone didn’t build them into a top company, User Research matters too! Such insight, and their acquisition of such continues broadening, then helps informs competitive user engagement strategies. User loyalty is the natural result. What questions and should the research prioritize? .

User Testing 110

User Testing Research Software Customer Feedback Feedback Software 110

Userpilot

AUGUST 12, 2024

These companies not only follow a user-centric approach to product management. They also have a robust system to collect data, make decisions, build solutions, perform tests, and deploy new products on time. Research your target market. Empathize with users. Develop user personas. Measure product performance.

Product Research 79

Product Research Feedback Software Research Software Analytic Tools 79

Userpilot

MAY 30, 2024

Looking to track and improve customer sentiment for your brand? This article provides a detailed guide, covering: What is customer sentiment, and why does it matter for your bottom line? Proven methods to collect valuable customer feedback , from surveys to social media monitoring. Ready to begin?

Analytic Tools 82

Analytic Tools Feedback Software Data Visualization Research Software 82

TechEmpower - Product Management

DECEMBER 11, 2023

million software developers worldwide. Is user interface and graphic design a necessity? Are specific technologies or platforms involved in your project? If you require user interface or graphic design, the selection process will differ slightly. Do they have experience with the technologies involved in your project?

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Software Developers Software Development Software Review Development 118

Userpilot

JUNE 26, 2023

How to create customer feedback systems to gain insights into user needs ? TL;DR Customer feedback systems are frameworks for collecting, organizing, and analyzing customer feedback for actionable insights. NPS surveys track customer loyalty and provide insights into their satisfaction.

Feedback Software 76

Feedback Software Analytic Tools Research Software Customer Feedback 76

Userpilot

AUGUST 30, 2024

Interested in customer service representative roles? In this guide, we’ll explore the ins and outs of customer service representative roles through detailed job descriptions and handy templates. Looking into tools for customer service representatives? You’re in the right place! Let’s dive in!

Reporting Tools 52

Reporting Tools Data Visualization Analytic Tools Feedback Software 52

Userpilot

NOVEMBER 30, 2023

What is the UX research process? It also outlines a 9-step guide on how to conduct UX research for product managers and UX designers. TL;DR The UX research process is a sequence of steps to collect and analyze data on user interactions with the product to better understand their needs and preferences. Book the demo!

Product Research 78

Product Research User Testing Research Software Data Visualization 78

Userpilot

JULY 28, 2024

TL;DR A UX designer, or User Experience Designer, focuses on enhancing user satisfaction by improving the usability , accessibility, and pleasure provided in the interaction between the user and the product.

Analytic Tools 52

Analytic Tools Research Software Feedback Software Data Visualization 52

Userpilot

AUGUST 28, 2024

Understanding the salary range for customer service representatives is crucial whether you’re entering the field or looking to advance your career. TL;DR A customer service representative is a professional who acts as a liaison between a company and its customers by providing helpful information and resolving emerging issues.

Data Visualization 52

Data Visualization Reporting Tools Analytic Tools Feedback Software 52

Userpilot

APRIL 25, 2024

Marketing research is essentially a method utilized by companies to collect valuable information regarding their target market. Through the common practice of conducting market research, companies gather essential information that enables them to make informed decisions and develop products that resonate with consumers.

Research Software 52

Research Software User Testing Market Research Data Visualization 52

Userpilot

APRIL 7, 2023

What are the different types of B2B customer insights for SaaS businesses? However, customer insights can help your teams understand all aspects of your B2B partners. This post will take you through the 5 types of B2B insights, discuss the methods of collecting them, and show you the best tools for analyzing customer sentiment.

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Data Visualization Analytic Tools Feedback Software Research Software 80

TechEmpower - Product Management

JULY 24, 2023

At TechEmpower, we frequently talk to startup founders, CEOs, product leaders, and other innovators about their next big tech initiative. After all, that’s what tech innovation is all about. Who are the customers? Do you have a custom algorithm or other technology? Are there user stories? Wireframes?

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Userpilot

AUGUST 31, 2024

Whether you’re a seasoned professional or new to the field, understanding the nuances of customer service representatives is essential for success. TL;DR A customer service representative is a professional who acts as a liaison between a company and its customers by providing helpful information and resolving emerging issues.

Reporting Tools 52

Reporting Tools Data Visualization Analytic Tools Feedback Software 52

Userpilot

APRIL 29, 2024

Wondering how to segment customers to increase their engagement with your SaaS product? It covers: What customer segmentation is and its benefits. Customer segmentation use cases. TL;DR Customer segmentation is the process of grouping users based on shared properties. If yes, this guide is for you!

Customer Experience 83

Customer Experience User Testing Customer Feedback Analytic Tools 83

Userpilot

OCTOBER 17, 2023

Customer insights provide intelligence and analysis about customer experience, activities, and preferences. Therefore, they are vital for effective product strategies and ensure resource allocation aligns with customer needs. Purchase data to find conversion drivers that influence users to purchase a plan or upgrade.

Data Visualization 76

Data Visualization Analytic Tools Research Software Feedback Software 76

The Product HQ

JUNE 20, 2024

Google Product Manager Interview Questions Product management is an extremely complicated field when it comes to massive tech companies, that have global products. The point of these questions is to better understand how much you can relate to the customer. How can you improve Google’s consumer hardware organization?

Technical Review 52

Technical Review Software Review Product Manager Product Management 52

Userpilot

JULY 14, 2024

UX/UI Design and Research Teams Can Use Userpilot to: Recruit Users for Usability Tests with Usage Analytics and Segmentation Collect User Feedback with In-App Surveys Understand Product Usage with Product Analytics Get a Demo 14 Day Trial No Credit Card Required What is a data scientist?

Data Visualization 52

Data Visualization Analytic Tools Research Software Feedback Software 52

PMLesson's Ace the PM Interview

DECEMBER 14, 2020

A common question for product managers, project managers, technical program managers, and software developers alike is what methodology to use given a project. Think about the complexity involved in developing and releasing a piece of software. It derives its name from its linear nature. What is Waterfall?

Technical Review 98

Technical Review Development Team Review Agile Software Review 98

Userpilot

JULY 28, 2024

UX/UI Design and Research Teams Can Use Userpilot to: Recruit Users for Usability Tests with Usage Analytics and Segmentation Collect User Feedback with In-App Surveys Understand Product Usage with Product Analytics Get a Demo 14 Day Trial No Credit Card Required What is a data scientist?

Data Visualization 52

Data Visualization Analytic Tools Research Software Feedback Software 52

The Product Coalition

MAY 18, 2022

Continuous improvement is a continual process to improve components of enterprise software?—?processes, Regardless of today’s software development aspect, increasing demand for new features in the products makes competitive advantage higher than ever. Changes can be large or small, which depends on the software projects.

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Reporting Tools Software Developers Software Development Feedback Software 135

Gainsight

MARCH 20, 2023

By Tim Van Lew, Director of Customer Success Strategy, Gainsight Yes, it’s uncommon to see a year-in-review article in spring. That’s a big difference from the “ugly, complex, enterprise-only” name-calling that just isn’t true of the elegant, yet powerful, Gainsight platform that thousands of CS and Revenue teams are applying today.

Feedback Software 52

Feedback Software Systems Review Technical Review Reporting Tools 52

UX Planet

JANUARY 29, 2024

Apart from the use and growth of design systems, the revolution of AI technology is here, and it will affect many places in our design process. Their goal is to facilitate the creation of screens and code faster for designers and developers. Here is an example of a test I did with ChatGPT.

Analytic Tools 98

Analytic Tools Systems Review Data Visualization ChatGPT 98

Modus Create

MAY 26, 2021

As part of a recent customer engagement, we were tasked with defining a naming convention for GitHub repositories. Up to this point, each project team had used whatever convention (or none) they liked to define the repository name, leading to a situation where there was a lack of consistency across the GitHub organization.

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Naming Product Research User Testing Research Software 105

Userpilot

MAY 20, 2024

The customer sentiment score can help you tell how well-perceived your brand is. Let’s explore the customer sentiment score, how to measure it with user feedback , and what strategies you can execute to elevate the customer experience. But how can you measure and improve it? You’ll need a platform to do this.

Data Visualization 83

Data Visualization Feedback Software Customer Feedback Customer Experience 83

Mironov Consulting

AUGUST 8, 2017

As a product manager, I think it’s my obligation to bring clarity and precision to discussions… so talking generically about customers or users can be exasperating. So let’s abandon the words ‘customer’ and ‘user’ entirely, and be more explicit about who/what we mean. See personas 4 and 7.”

User Testing 101

User Testing Customer Experience Analytic Tools Research Software 101