Intercom, Inc.

MARCH 15, 2018

They’re the ones making sure your app is secure, that uptime looks good, and that the rest of your engineering org has the right tools to build features your users need and want. Will Larson has managed infrastructure teams for some of the biggest names in software. The tenets of foundation engineering at Stripe.

Engineering 214

Engineering Feedback Software Onboarding KPIs Customer Experience 214

Intercom, Inc.

SEPTEMBER 9, 2022

ML teams tend to invest a fair share of resources in research that never ships. If you want to invest in ML, hire someone with experience on both the tech and the operational side so they can start working with the product team from day one. I think this is important for product teams for two reasons. ” Des Traynor: Yeah.

Artificial Inteligence 249

Artificial Inteligence Research Software Analytic Tools Feedback Software 249

Product Management University

DECEMBER 2, 2022

Understanding how user personas, department personas, and buyer personas impact each other will help you develop a better product and a better marketing strategy for your products. And finally, we’ll look and B2B buyer personas and the role they play in product development. What is a User Persona? Types of User Personas.

B2B 130

B2B Customer Experience User Testing Customer Feedback 130

Johanna Rothman

NOVEMBER 16, 2020

Up until the mid-80s, many of the software engineering jobs were for special-purpose machines or applications. Too many of these educated people had no idea how to work as a collaborative team. They acted as if they were indispensable or 10x developers. What's so bad about that? Can't people catch up?

Technical Review 112

Technical Review Research Software Software Review Systems Review 112

Intercom, Inc.

APRIL 22, 2019

Businesses also win if, as a result of AI, teams are able to create more white-glove moments that turn users into customers for life. Here are five quick takeaways: Businesses focused on scaling need to think of customer support as a revenue team , not a cost center. For us, that first fit was with growing sales teams.

Customer Experience 156

Customer Experience User Testing Analytic Tools Feedback Software 156

PMLesson's Ace the PM Interview

FEBRUARY 25, 2022

Creating a concise, specific, and relevant front end developer resume is key to landing your next job in tech. For front-end developers, it is important to craft your resume in a way that highlights your skills, experience and programming language knowledge. We created this guide for both junior and senior front-end developers.

Weak Development Team 52

Weak Development Team Development User Testing Web Developers 52

Intercom, Inc.

JANUARY 27, 2022

We’ve reached out to a few of our colleagues on Intercom’s R&D team to hear their reflections on the movement and what the term “women in tech” means for them. What’s in a name? ” Recently, myself and the Content team were discussing the different ways we could approach this important topic.

Research Software 138

Research Software Engineering Definition CTO 138

Intercom, Inc.

JULY 19, 2018

I hosted Jean and Edmond on our podcast to get their take on the difference between leadership and management, the power of positive feedback, and why trust is the foundation of the most effective engineering teams. Jean: Especially with engineering teams. An engineer is never alone in their problems.

Engineering 135

Engineering Feedback Software User Testing Leadership 135

Modus Create

OCTOBER 6, 2021

Loss of engineering time and resources. According to Stripe’s The Developer Coefficient , engineers spend 33% of their time dealing with technical debt. This affords developers more room for innovation and shortens deployment time. According to PWC , 32% of customers leave a brand after just one bad experience.

Technical Review 75

Technical Review Reporting Tools Software Review User Testing 75

The Product Coalition

DECEMBER 10, 2018

But so many other areas of product development are prone to this same problem. Many times it’s not even a bad way of doing things. So how can we get out of some of our bad habits? The connotation of it implies a rigidity that simply doesn’t work for modern product development. But we (and our organizations) can do better.

Weak Development Team 77

Weak Development Team Research Software Customer Experience User Testing 77

Mixpanel

MAY 5, 2021

Teams are praised whenever they release a new feature (or product) to their customers. Employees on these teams likely felt proud to share something new with the world and maybe even posted their accomplishment on LinkedIn to spread the word and celebrate. Previously, he led growth and product teams at Instacart and Zynga.

Technical Review 144

Technical Review Analytic Tools Customer Experience Software Review 144

Modus Create

SEPTEMBER 2, 2020

Whenever we make a technical decision in a software implementation project, we’re making a trade-off. As software engineers, we are used to leaning on our knowledge and experience to help us fight uncertainty in these kinds of decisions. All team members needed some time to learn the approach and get comfortable with it.

Data Visualization 80

Data Visualization User Testing Customer Experience Weak Development Team 80

PMLesson's Ace the PM Interview

JANUARY 6, 2022

Whether we're talking about its world-famous search engine, YouTube, or one of its many cloud-based apps, millions of people use Google products every day. The software engineers at Google work on some of the most influential products in the world. The candidate displayed a poor use of language paradigms.

Software Review 52

Software Review Weak Development Team Software Engineering Technical Review 52

PMLesson's Ace the PM Interview

JULY 20, 2022

  Get ready for your upcoming Swift interview with Exponent's complete software engineering interview course. Most recruiters look for native iOS developers and engineers with knowledge of Swift, one of the most modern, reliable, and robust coding languages. What Tools are Required to Develop iOS Apps?

Weak Development Team 52

Weak Development Team Reference User Testing Naming 52

PMLesson's Ace the PM Interview

FEBRUARY 25, 2019

Any advice on developing that elusive product intuition or product “spidey sense” ability? You'll notice interesting trade-offs in the products that developers and companies are building. It could be that you love working with people, and building rapport - a product role is all about being at the intersection of the entire RD team.

Feedback Software 72

Feedback Software User Testing Product Management Product Manager 72

eG Innovations

JUNE 4, 2019

In the above cases, the developer has explicitly chosen to synchronize between the executions of different threads. Many Java developers and programmers use synchronization constructs without thinking about their performance implications. Senior Software Engineer at Planet Innovation. .*; import javax.servler.http.*;

Data Visualization 75

Data Visualization Reporting Tools Weak Development Team Research Software 75

The Product HQ

JUNE 20, 2024

Furthermore, it also assesses your product sense, overall creativity, and ability to develop and design products with a clear and straightforward approach. Name one product you love and one product you hate and explain why in both cases. Strategy Questions Product managers also develop the overall product vision and product roadmap.

Technical Review 52

Technical Review Software Review Product Management Product Manager 52

The Product Coalition

APRIL 4, 2018

Director of Product Management at Optimizely (35:55) A good idea always sound like a bad idea at first." A recruiter once told me “Software engineering interviews are formulaic. My name is Jack Moore. Experimentation and A/B Testing By Byron Jones ?—?Director " Quote by Paul Graham from Byron Jones, Dir.

User Testing 74

User Testing Customer Experience Research Software Product Research 74

The Product Coalition

AUGUST 6, 2019

The ultimate guide on how to manage young PMs in your team. Most of the young PMs in India either become a PM after their MBA (majority of the population) or after being a software engineer for a couple of years (seen often) or straight out of undergrad (path less traveled) or post-entrepreneurship (even less traveled).

Product Management 80

Product Management Product Manager Analytic Tools Reporting Tools 80

PMLesson's Ace the PM Interview

JANUARY 12, 2022

The responsibilities of a technical program manager are a little more big picture than that of a software engineer. These kinds of questions evaluate your ability to think and work through technical dependencies, product context, execution strategy, and impact on a team. How do you earn the trust of your team members?

Technical Review 52

Technical Review Feedback Software Onboarding KPIs Systems Review 52

PMLesson's Ace the PM Interview

MAY 14, 2022

As a solutions architect, you're the main technical resource for your company's sales team, and can provide a critical job function in a company's growth. Successful solutions architects and solutions engineers have a highly valuable skillset with a mixture of technical knowledge, communication skills, and B2B sales expertise.

Research Software 52

Research Software Feedback Software Technical Review Software Review 52

Modus Create

AUGUST 24, 2021

Software engineers have been testing ever since they could write code. However, the ability to automate software tests commercially emerged only in the 1980s with the introduction of AutoTester. Unit testing is a type of software testing where individual units or software components are tested. Conclusion.

Software Review 40

Software Review User Testing Product Research Testing 40

PMLesson's Ace the PM Interview

DECEMBER 13, 2021

The STEP (Student Training in Engineering Program) is for those engineering and tech-related roles. The BOLD (Build Opportunities for Leadership & Development) is meant for those business and marketing-related roles. This is not necessarily a bad thing by any means. Many internship roles last between 12-16 weeks.

Technical Review 52

Technical Review Research Software Feedback Software Software Review 52

eG Innovations

JUNE 4, 2019

In the above cases, the developer has explicitly chosen to synchronize between the executions of different threads. Many Java developers and programmers use synchronization constructs without thinking about their performance implications. Senior Software Engineer at Planet Innovation. .*; import javax.servler.http.*;

Data Visualization 45

Data Visualization Reporting Tools Weak Development Team Research Software 45

Intercom, Inc.

DECEMBER 21, 2021

Later’s Farhan Virji on adapting B2C support strategies for B2B teams. Typically, B2B issues can be more complex, require the collaboration of a lot more departments within the company, and are often in direct dialogue with the consumer, rather than a buying team or committee. Not work, work, work.

Reporting Tools 118

Reporting Tools Feedback Software Research Software Technical Review 118

PMLesson's Ace the PM Interview

MAY 15, 2022

UX, or user experience, design is a discipline, as the name suggests, that is all about how users interact with products or services. UX design was first developed by Don Norman , who was actually working at Apple at the time. User research is usually conducted before product development is underway.

UX 52

UX User Testing Data Visualization Product Research 52

PMLesson's Ace the PM Interview

FEBRUARY 25, 2019

Any advice on developing that elusive product intuition or product “spidey sense” ability? You'll notice interesting trade-offs in the products that developers and companies are building. It could be that you love working with people, and building rapport - a product role is all about being at the intersection of the entire RD team.

Feedback Software 40

Feedback Software User Testing Product Management Product Manager 40

Business of Software Conference

MARCH 11, 2020

Originally software engineer, long time ago no one on my team believes that anymore that I ever coded and then have started five companies and Drift is the fifth. DC : Yeah an engineer, software engineer and then yes. ML : Describe David Cancel. DC : In 30 seconds? ML : Fantastic. It’s a long story.

CTO Coach 52

CTO Coach Weak Development Team User Testing Customer Experience 52

Sequent Learning

APRIL 6, 2019

In order to ensure that a product’s features hit the mark, product managers and their teams must become exemplary interviewers. This is a vital skill for teams who have to be inspired to continuously learn and fine-tune the value of their products. Her name is Teresa Torres. And you will find a host of different responses.

User Testing 40

User Testing Customer Feedback Customer Experience Product Management 40

eG Innovations

AUGUST 10, 2021

The Citrix Ready team recently recorded a podcast with eG Innovations for their Tech Fusion podcast series. Hughes from The Tech Blog Writer , Rachel Berry from eG Innovations’ product team, and CTP, Richard Faulkner , (Enterprise Solutions Architect, Conversant Group) discussed how eG Enterprise enhances and goes beyond native Citrix tools.

Reporting Tools 52

Reporting Tools Customer Experience User Testing Data Visualization 52

eG Innovations

AUGUST 10, 2021

The Citrix Ready team recently recorded a podcast with eG Innovations for their Tech Fusion podcast series. Hughes from The Tech Blog Writer , Rachel Berry from eG Innovations’ product team, and CTP, Richard Faulkner , (Enterprise Solutions Architect, Conversant Group) discussed how eG Enterprise enhances and goes beyond native Citrix tools.

Reporting Tools 52

Reporting Tools Customer Experience User Testing Data Visualization 52

Business of Software Conference

JANUARY 6, 2020

Rick Nucci (Founder/CEO, Guru) – AI, Hype, And The Future Of Humanity from Business of Software Conference. My name’s Rick. All right so as I mentioned my name is Rick. spring and when things are going bad it’s an AI winter. We will never sell your email address. Transcript. Good afternoon.

Reporting Tools 40

Reporting Tools Feedback Software Data Visualization Artificial Inteligence 40

The Product Coalition

JULY 24, 2021

And it shows in the countless failed transformations; in the companies and products that fail despite having big names and tons of money backing them, and in the projects that rarely get delivered on time or achieve the projected ROI (if someone’s keeping the score at all). Can you imagine a team?—?that

Agile 174

Agile Feedback Software Weak Development Team Customer Experience 174

Business of Software Conference

MAY 21, 2020

In this informative BoS Talk, Alex Yang and Elpie Bannister take us through the Simprints’ method of finding, hiring, nurturing, and developing top talent and explain a few of the processes they had to go through to hone this skill. How do you still manage to assemble a superstar team before you dive in.

Technical Review 52

Technical Review Feedback Software Software Review Analytic Tools 52

Andrew Chen

NOVEMBER 15, 2021

These frameworks are targeted at teams building new products, first and foremost. Everywhere you looked, there were reminders of the global scale of Uber’s business as well as the international heritage of the team driving it. How to get them started, how to scale them, and what it’s like to compete.

Books 63

Books Research Software Reporting Tools Technical Review 63

Mixpanel

APRIL 7, 2022

As a product manager or developer, you want to squash user friction from your app. Bad user experience (UX) design is a big source of user friction, but it’s not the whole story. Say you released a new feature that the whole team is excited about. Perhaps the name of the feature is confusing, or the UI doesn’t resonate.

User Friction 59

User Friction Analytic Tools Data Visualization Customer Experience 59

The Product Coalition

SEPTEMBER 7, 2023

Fun fact: Adobe’s engineering VP, Phil Ydens, estimated there may be up to 2.5 Modify default names or folder locations if necessary. Multiply inefficient feature design by the number of features in a software product, and you end up with a stack of poorly designed features that create usability issues.

Weak Development Team 138

Weak Development Team User Testing Customer Experience Document 138