Intercom, Inc.

AUGUST 20, 2020

Unpacking this central conundrum is at the heart of Alex Wolf’ s work – the self-described “consumer-facing anthropologist” has made a career by thinking deeply and talking widely about issues related to the pervasive role of technology in modern life. She asks what are the risks involved in “outsourcing” so many of our skills to technology.

Research Software 243

Research Software Technology Telecommunications User Testing 243

Product Innovation Educators

DECEMBER 20, 2021

Today we are revisiting one of the best tools for product managers, Jobs-to-be-Done (JTBD). Our guest has been applying JTBD to help SaaS companies sell better, retain more, and avoid 6-figure go-to-market mistakes. His name is Aggelos Mouzakitis, and his company is called Growth Sandwich.

Research Software 271

Research Software Feedback Software User Testing Product Research 271

The Product Coalition

DECEMBER 2, 2021

In the world of mobile, the method you choose to build your mobile app will impact how well it works with users signing up via different acquisition channels?—?especially In some cases, development and technology choices may even stop you from using certain acquisition channels. The only technical requirement is to have a mobile app.

Research Software 178

Research Software Technology User Testing Strategy 178

Intercom, Inc.

JANUARY 21, 2020

I studied the first screen of 25 popular iOS apps to determine how much text they use. The results shows us the value of taking a principled approach to writing text for mobile apps – because product design is still all about the words. Mobile apps dominate our digital experiences. Every app contains at least some text.

Research Software 291

Research Software User Testing Data Visualization Customer Experience 291

Product Innovation Educators

MARCH 4, 2025

How AI captures customer needs that human product managers miss Watch on YouTube TLDR In my recent conversation with Carmel Dibner from Applied Marketing Science, we explored how artificial intelligence is transforming Voice of the Customer (VOC) research for product teams.

Artificial Inteligence 235

Artificial Inteligence Research Software Product Research User Testing 235

Userpilot

JULY 23, 2024

Thanks to the abundance of tools out there, marketing has never been easier. In this article, we examine some tools that can help your SaaS team to drive product growth. We will also consider valuable examples of tools that can inspire your process. Still, you may be unsure where to begin.

Analytic Tools 105

Analytic Tools Research Software Data Visualization Reporting Tools 105

The Product Coalition

APRIL 25, 2022

No product tool or template can save you if you’re not killing it in these three areas. That’s why we’ve listed 12 tools that the best product managers use to do their jobs better? and not the best product management tools. You can’t use them to present to stakeholders, and they’re a nightmare for collaboration.

Analytic Tools 171

Analytic Tools Data Visualization Feedback Software Research Software 171

Intercom, Inc.

NOVEMBER 28, 2018

But figuring out which sales tools you should buy and invest in – let alone what each tool even does – can be a daunting task. This is especially true when you consider the seemingly endless list of sales tools to choose from. Before we begin: how to choose your sales tools. Better tools, not more tools.

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Data Visualization Analytic Tools Research Software Feedback Software 192

Userpilot

MARCH 30, 2025

Finally, your SaaS mobile app is live! I say this because, despite actively supporting the product-led growth model, the mobile app market is still ridiculously competitive. Not only are there over 2 million apps in the Google Play Store , but also about 13% of business apps succeed (even less for consumer apps).

Research Software 66

Research Software User Testing Customer Experience Customer Feedback 66

Mind the Product

JUNE 18, 2018

Kevin Trilli joined Onfido as our chief product officer last year and brought with him some great experience, tools, and techniques. In these two posts I’ll cover three tools. These two tools help solve these problems. It’s the hardest presentation I’ve ever worked on, and it was so worth it. Positioning Document.

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Research Software Onboarding KPIs Product Research User Testing 155

Mind the Product

JANUARY 24, 2020

Using pen and paper to sketch out concepts and designs for software began with the birth of the graphical user interface (GUI) in the 1980s. Wireframes as a Tool for Product Managers. This translation role, conveying and explaining the needs of the customer to a software team, is a big chunk of what product managers do.

Research Software 250

Research Software User Testing Customer Experience Product Research 250

Userpilot

JULY 18, 2023

It takes a fair bit of effort and time to keep up with the constant innovation in the product management software space. The tools are constantly evolving and changing their pricing plans, so it may be difficult to ensure that your product team is using the right tools and getting the best value for the money.

Analytic Tools 98

Analytic Tools Feedback Software Research Software Reporting Tools 98

Intercom, Inc.

NOVEMBER 3, 2022

Natasha Ratanshi-Stein is the founder of Surfboard , a software company that offers scheduling tooling for customer support teams. Whether you’re fully remote or not, setting up the right tools and processes will help you manage your team collaboratively and productively without resorting to intrusive surveillance.

Feedback Software 206

Feedback Software Research Software Customer Experience User Testing 206

Userpilot

FEBRUARY 12, 2025

Every SaaS company faces problemsproduct performance issues, low NPS, churn. This guide breaks down a simple, step-by-step RCA process designed for SaaS teams. This guide breaks down a simple, step-by-step RCA process designed for SaaS teams. After all, we designed it for product management in SaaS based on core principles.

Feedback Software 59

Feedback Software Analytic Tools Research Software Onboarding KPIs 59

Mind the Product

SEPTEMBER 13, 2019

Researchers often have concerns about what will happen when “other people” go out and do work with users. But the demand for research far outweighs the supply of researchers, and everyone wins when more people are enabled to do research themselves. Planning Research. What method of research should I use?

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User Testing Product Research Research Software Customer Experience 193

Nulab

JANUARY 3, 2022

We are pleased to announce that Cacoo has been named the Best Overall Flowchart Software of 2021 on Digital.com. We are also recognized by Capterra as one of the best tools for wireframe diagramming. The company assessed features such as user experience, template and shape libraries, integration capability, and reporting tools.

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Feedback Software Reporting Tools Research Software Data Visualization 87

The Product Coalition

MARCH 25, 2022

The overall technological progress enhances a lot of business areas, and financial technologies are certainly part of that dynamic. Banks, insurance companies, and trading platforms use digital solutions to facilitate their communication with clients and make operations easier to perform.

Research Software 135

Research Software Feedback Software Reporting Tools Data Visualization 135

Userpilot

MARCH 7, 2024

Analytics tools offer a competitive advantage for companies investing in prolonged product growth. However, not all companies can invest precious resources in an analytics tool. In reality, some companies are better served using free vs paid analytics platforms. There are different types of analytics tools.

Data Visualization 105

Data Visualization Analytic Tools Reporting Tools Research Software 105

Product Innovation Educators

JUNE 29, 2020

His popular blog is also available as a podcast and both are simply named Roman Pichler. Over the last 15 years, the product community has changed for the better, benefiting from tools like scrum and agile, but the soft skills have received less attention. Don’t be overly critical or judgmental; be present for them.

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Agile Product Management Product Manager Workshop 276

The Product Coalition

AUGUST 3, 2021

The Concept Map Target Audience: Product Teams and Leadership Intent: Sharing Vision and presenting the concept for acceptance The concept map helps you illustrate and present, well, a concept. Source: [link] The Past, Present, Future Map Target Audience: Product Teams and Leadership Intent: Sharing Vision An idea in a time is static.

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Research Software User Testing Customer Experience Construction 195

The Product Coalition

JUNE 18, 2023

It took me time to understand that I need to present myself as a product leadership coach and product strategy expert rather than a consultant. But regardless of how I presented myself, that was something that I could easily explain once people approached me. It’s a great model but the name is quite misleading.

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Naming User Testing Weak Development Team Feedback Software 144

Product Talk

NOVEMBER 11, 2020

For 2021, I haven’t decided which conferences I’ll be attending or presenting at, but I’ll update this post once that changes. Advancing Research Conference. Design Research 2021. Business of Software USA. We’ll also keep updating this list as we hear about more events. January . Jan 31–Feb 5.

Product Research 261

Product Research Software Review Naming Research Software 261

Mind the Product

NOVEMBER 12, 2018

Have you ever opened up an exciting new app, but instead of being asked to “ Sign up ” you saw “ ??????????? ”? Or perhaps you attempted to enter your name into a text field, only to be told it contained invalid characters? It might even put them off the app altogether. Maybe you’ve received a confirmation email saying “ Th?nks

Research Software 172

Research Software User Testing Software Review Product Research 172

Userpilot

FEBRUARY 29, 2024

As you’re researching customer analytics platforms, you’ve probably noticed how hard it is to find reliable information on the available solutions. TL;DR Customer analytics platforms are specialized tools that allow you to collect and analyze data. Let’s dive in! Starts at Silver’s $199/month.)

Data Visualization 105

Data Visualization Analytic Tools Feedback Software Reporting Tools 105

Product Talk

APRIL 8, 2020

For this post, we spoke with a product team from Simply Business about some of the major lessons they’ve learned since adopting continuous discovery habits like interviewing their customers, questioning their assumptions , and using the opportunity solution tree to guide their work. Want to check out the other posts in this series?

Product Research 299

Product Research User Testing Research Software Data Visualization 299

Intercom, Inc.

MAY 1, 2019

This is a story of climbing uphill for Product Tours , our recently launched onboarding tool. Our in-app messages are a great tool for engaging in conversation with new signups and telling them how to get started, but they weren’t designed to show them. Our solution needs to fit in and leverage the rest of the Intercom.

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Onboarding KPIs Feedback Software Research Software User Testing 143

Userpilot

JULY 19, 2021

The study showed that companies that get customer success right prioritize technologies that improved customer experience. A Customer Engagement Platform (CEP) is an example of a tech solution that can help you achieve a great customer experience. What is a customer engagement platform (CEP)? Revenue growth.

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Analytic Tools Research Software Reporting Tools Customer Communications 98

Product Innovation Educators

JULY 17, 2023

Our guest is Dr. Robert Cooper, who discovered the now famous Stage-Gate process and was named the “World’s Top Innovation Management Scholar” by the prestigious Journal of Product Innovation Management. On the other hand, there are all kinds of new technologies like AI, biosciences, and new opportunities in the medical field.

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Telecommunications Research Software Feedback Software User Testing 255

UX Studio: Product Management

JUNE 29, 2021

Recently, one of these topics was to communicate research insights in a better way. . That is why in this blog post we gathered our learnings about how to communicate research results better. We will also focus on methods of continuous dissemination of research insights. Let’s name these people collectively stakeholders.

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Data Visualization User Testing Research Software Customer Feedback 122

bpma ProductHub

JULY 5, 2016

Effective risk takers are calculated in researching and defending their positions and do not wait on perfect information. Use your research and data to reduce uncertainty, don’t hold back waiting to eliminate uncertainty. This is also a way to develop respect for your expertise in a domain. Get Comfortable With Conflict.

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Research Software Construction Reference User Testing 170

Lenny Rachitsky

NOVEMBER 12, 2024

He’s an individual contributor (IC) PM who leverages AI tools and a suite of productivity systems to get more done with fewer resources (and management layers). So I keep a Notion database of feedback screenshots, charts, support tickets, links to Gong calls, Slack threads, you name it.

Product Research 107

Product Research Reporting Tools Data Visualization Research Software 107

Lenny Rachitsky

FEBRUARY 25, 2025

It has helped in gaining alignment on complex topics with senior leaders at Meta (Sheryl Sandberg, Chris Cox, and Andrew Bosworth), paving the way for key launches like Facebook digital well-being tools , privacy protections for youth , and Quest referrals. product marketing, user research, content design, etc.).

Strategy 116

Strategy Technical Review Product Strategy Product Research 116

Intercom, Inc.

NOVEMBER 9, 2022

Not only do smaller customers get overlooked in the process, but when new technologies or opportunities emerge, those customers tend to avoid engaging with them until there’s a carefully studied market fit or tangible ROI. No need to get saddled with historical tech debt or antiquated third-party tools. And it’s a sound strategy.

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Research Software Data Visualization User Testing Customer Experience 226

UX Planet

FEBRUARY 6, 2025

Banks invest many resources into research, security and basic digital service functionalityonly to follow up with so-called Lean Designs, which are little more than colorized, clickable prototypes. This new model prioritizes interactive and emotionally resonant touchpoints and can be named Dopamine Banking. Wheres the brand identity?

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Banking Data Visualization Feedback Software Customer Experience 76

Product Talk

NOVEMBER 13, 2019

For 2020, I haven’t decided which conferences I’ll be attending or presenting at, but I’ll update this post once that changes. Business of Software Europe. Software Product Management Summit. User Research London. We’ll also keep updating this list as we hear about more events. Find it here. London, UK.

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Product Research Naming Agile Research Software 224

Userpilot

AUGUST 30, 2024

Imagine this: you’re scrolling through your feed, bombarded by SaaS ads that all look and sound the same. Here are seven of the best advertising campaign examples in SaaS: 1. Uses humor to highlight the users’ pain points and position Userpilot as a no-code solution to track in-app user behavior. Get a demo.

Feedback Software 105

Feedback Software Analytic Tools Advertising Research Software 105

Userpilot

SEPTEMBER 15, 2023

Concept testing helps to build customer relationships, understand customer needs , and gather market research data to drive decision-making. Userpilot can help gather user feedback with in-app surveys , use feature tagging and heatmaps to validate survey responses and conduct A/B experiments. Book a demo and get started!

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