Mironov Consulting

SEPTEMBER 22, 2020

Have we named things correctly? That includes fully tested software, documentation, pricing/packaging, part numbers, marketing assets, targeted lead gen, competitive intelligence, support training, problem escalation, partner/channel materials, etc. No BS, no positioning, no obfuscation. What inputs are we missing?

Technical Advisors 142

Technical Advisors User Testing Weak Development Team Customer Experience 142

Userpilot

OCTOBER 26, 2023

These can be challenging to quantify in monetary terms and include improvements in internal business processes leading to increased productivity or improved customer service , to name just a couple. Why is it important to calculate the ROI of a software system? Look at the most optimistic and pessimistic costs. The same applies to benefits.

Analytic Tools 105

Analytic Tools Feedback Software Research Software Onboarding KPIs 105

Userpilot

JUNE 23, 2024

It is important to note that, contrary to its name, customer service problem-solving is not just about fixing customer complaints. Main Reasons : Varying levels of support training. Different support team structures. Solution : Start by providing consistent training and resources to service reps across all platforms.

Customer Experience 52

Customer Experience User Testing Feedback Software Customer Feedback 52

Gainsight

AUGUST 24, 2020

What does a leader of Customer Success, Professional Services, Support, Training, etc. What’s In a Name? In the pre-quantum (classical physics) world, we all assumed that objects have definite position and velocity. use as a title ? Quantum Physics Shows Us the Way? The chair is either here or there.

Technical Review 64

Technical Review Customer Experience Software Review Support Training 64