Naming Onboarding KPIs Positioning 
Userpilot
OCTOBER 28, 2024
Ever wonder why some products instantly click with users while others get abandoned faster than New Year’s resolutions? The secret often lies in those crucial first moments – your user onboarding. Well, when onboarding new users, that approach is about as effective as trying to fit everyone into the same pair of pants.
The Product Coalition
OCTOBER 16, 2024
Then, hearing the idea repeated — delete, delete, delete — I started to think about products in general and roadmaps specifically. Why do we leave in old features rather than trimming the product- holding onto them like that comfortably worn, cherished old sweater? We don’t plan for simplification. How do we solve this problem?
This site is protected by reCAPTCHA and the Google Privacy Policy and Terms of Service apply.
Roman Pichler
APRIL 15, 2024
To make this more concrete, let’s look at an example: Objective : Grow the product management team. Key result 1 : Three product managers are hired. Key result 2: The onboarding system is improved, and time-to-proficiency is reduced by 25%. What are Product Roadmaps? The second row gives you the option to state a name.
Intercom, Inc.
SEPTEMBER 2, 2020
Today, more and more businesses are realizing the true bottom-line value that incredible customer service brings to a business – customer loyalty , retention, and advocacy to name but a few. With this shift in mindset, the key question becomes: “how can we measure the value of support and set metrics that drive meaningful change?”
Userpilot
NOVEMBER 7, 2024
Collect customer data to calculate complex formulas for tracking metrics, monitor customer health scores, and resolve support tickets while continuously trying to improve retention and expansion. Consider specific features : Your goals and improvement areas will determine the features you need.
Intercom, Inc.
MAY 1, 2019
Every product design project is a bit like climbing a hill. This is a story of climbing uphill for Product Tours , our recently launched onboarding tool. A high-quality customer onboarding experience is crucial for long-term growth of a business. Starting in broad strokes.
Userpilot
OCTOBER 19, 2024
Customer satisfaction (CSAT) is a measure of how well a company’s product, service, and overall experience meet customer expectations. According to a Deloitte report , positive customer experiences can lead to a 140% increase in spending compared to negative ones. Integration : The product works well with other tools and systems.
Expert insights. Personalized for you.
105 
Let's personalize your content