Intercom, Inc.

MARCH 2, 2018

In the very early days of any SaaS business, you will employ numerous marketing tactics to acquire your first customers: blog posts, paid advertising, landing pages, hero videos, webinars, everything but the kitchen sink. I wrote our docs , hosted our webinars , created our help videos and managed our outbound messaging to customers.

Customer Experience 218

Customer Experience Marketing Webinar Demo 218

Intercom, Inc.

APRIL 4, 2018

We’ve written a lot about how to send the right message at the right time. And while timing is important, how many messages you send also plays a role in your customers’ experience. If your customers feel they’re receiving too many messages, it’s not just about message volume. Message relevance.

Customer Experience 216

Customer Experience User Testing Messaging Government 216

Userpilot

OCTOBER 22, 2023

Of all the tools at your disposal, webinars are particularly effective at accomplishing this goal. In this post, we’ll explain why this is true, how webinars may be used to increase engagement, and what to keep in mind when creating an effective webinar with this objective.

Feedback Software 105

Feedback Software Webinar Onboarding KPIs Customer Experience 105

Intercom, Inc.

APRIL 30, 2020

Imagine putting our minds together to create powerful messages that speak to all of our customers, prospects, and brand followers. We’ll also connect with your marketing teams to discuss other joint content we can develop together, such as webinars, case studies, guest blog posts, and perhaps – one day soon – even joint events.

Feedback Software 223

Feedback Software Customer Experience Webinar User Testing 223

Intercom, Inc.

MAY 14, 2018

Messaging: Ignore at your peril. As marketers we’re always yearning to understand how consumers want to engage, and increasingly, that’s through the personal, real-time, device-agnostic medium of messaging. 10 minutes: The average daily time US consumers spent in a messaging app in 2017 was 10 minutes, up 15.2% Engagement.

User Testing 223

User Testing Research Software Marketing Artificial Inteligence 223

Intercom, Inc.

JULY 1, 2020

With the right approach and proactive support tools – think Outbound Messages , Product Tours , and Mobile Carousels – you can provide every customer with the fast, personal help they need at the exact moment they need it. Help customers navigate known issues with Outbound Messages. What is proactive customer support?

User Friction 239

User Friction Outbound Customer Experience Onboarding KPIs 239

Intercom, Inc.

OCTOBER 5, 2018

One retention tactic that works particularly well is lifecycle messaging: contacting users with in-apps and emails they will get value out of, based on their actual experience of using, or in most cases not using, your software. Best of all, to create these message schedules you don’t need a “retention hacker”. Retention isn’t binary.

Customer Experience 199

Customer Experience Strategy Embedded Analytics Messaging 199

Alchemer Mobile

DECEMBER 9, 2021

Consider using surveys to gather feedback on a new feature, open-ended text fields to learn more about your customers’ engagement experiences, or proactively reach out with messages to encourage customers to engage. Pro tip: We have a whole webinar on this concept!). Act: Make customer-centric decisions based on sentiment data.

Customer Experience 264

Customer Experience Customer Feedback User Testing B2C 264

Alchemer Mobile

OCTOBER 14, 2021

Probably the person who started the company, they might come in and sit on your desk or send you a Zoom or a Slack message and say, “I want to go this direction.” ” Download the eBook to read the interviews here or watch the full webinar here.

Technical Review 245

Technical Review User Testing Data Visualization Product Manager 245

Alchemer Mobile

APRIL 30, 2020

Watch our latest webinar where Robi Ganguly, Apptentive CEO and Co-founder, and Christy Culp, Apptentive VP of Customer Success, share exclusive data and key insights from our 2020 Mobile App Engagement Benchmark Report. We discuss mobile engagement data specifically in the following categories: Sentiment analysis. Ratings and reviews.

Research Software 147

Research Software Data Visualization Webinar Product Research 147

Intercom, Inc.

JUNE 1, 2021

As a result, we’ve seen some major, long-lasting changes to how businesses and consumers communicate and build relationships with one another: The popularity of messaging channels is on the rise – messenger-based support is now the second most used support channel. Unlock the power of conversational support with our webinar.

Data Visualization 232

Data Visualization Reporting Tools Research Software Customer Communications 232

Intercom, Inc.

NOVEMBER 17, 2021

Over the last few months, we’ve released updates that help you improve and measure your conversational support efforts, engage customers with multichannel transactional messaging and other customer engagement enhancements, and integrate the tools you use every day – including WhatsApp! ??. Want to see these features in action?

Customer Feedback 222

Customer Feedback Data Visualization Customer Experience User Testing 222

Intercom, Inc.

JANUARY 22, 2019

“Every new signup will get the messages that are right for them” Traditionally, this has been done with a series of scheduled messages. You set up a drip campaign, where a message is sent on day 1, day 7, day 14 etc. The welcome message. The abandoned signup message. The activation message.

User Testing 186

User Testing Customer Experience Customer Feedback Feedback Software 186

Intercom, Inc.

DECEMBER 12, 2018

Demandbase enables companies to deliver personalized online ads to specific people at specific companies across the web while refining the message to try to convert them into customers. Zoom – webinars. We use it for: Sending targeted messages to visitors on our website. So let’s say Joe works for Pfizer.

Analytic Tools 223

Analytic Tools Research Software Feedback Software Reporting Tools 223

Intercom, Inc.

JUNE 12, 2018

It means you can: Auto-assign new messages from leads and users to their account owners via Operator and assignment rules. Easily message all accounts you own by using the “Owner” attribute when creating a message. Send low value leads an invite to your next webinar or a discount to get started and close the conversation.

User Testing 174

User Testing Customer Experience Inbound B2C 174

Intercom, Inc.

AUGUST 18, 2020

Register for our Built for you webinar on August 25. You can also anticipate points where users may need a little extra help and encourage them to start a conversation with support – right from the carousel message. Send dynamic carousel messages to prompt users to enable push notifications, location services, camera access, and more.

Data Visualization 197

Data Visualization Article User Testing Customer Feedback 197

Alchemer Mobile

NOVEMBER 10, 2022

Customers are then able to access the Apptentive product suite to send ratings prompts, survey customers for product information, use Message Center for customer service, send notes to drive positive outcomes, and push customers to upgrade to the latest version of their app. Watch the full video here. Kin + Carta.

Feedback Software 256

Feedback Software Analytic Tools Reporting Tools Data Visualization 256

Intercom, Inc.

APRIL 25, 2018

Powered by our knowledge base product , it suggested articles to people after they typed a message. It worked well, but we started to ask ourselves: what if we could get people to check out the knowledge base before typing a message? Before this, we’d invested a lot of time in features like article suggestions. Or so we thought.

Embedded Analytics 215

Embedded Analytics Feedback Software User Testing Customer Experience 215

Intercom, Inc.

MARCH 16, 2021

With the right strategy and proactive support tools – think Outbound Messages , Product Tours , Mobile Carousels , and Banners – you can alert customers to known issues, like delivery delays, bugs in your product, and website downtime. 4 powerful proactive support messages to send. Download The Ultimate Guide to Conversational Support.

Data Visualization 201

Data Visualization User Friction Onboarding KPIs Outbound 201

Intercom, Inc.

JULY 2, 2019

We use our own customer messaging platform, Intercom , to eliminate a number of inefficiencies for our sales reps. Now we can automatically alert reps when prospects from their accounts are online, and all live chat messages are instantly routed to the right person, so they can pick up the conversation exactly where they left off.

Data Visualization 192

Data Visualization Reporting Tools Customer Experience Technical Review 192

Alchemer Mobile

FEBRUARY 21, 2019

To learn more about the findings in our report and how you can shift your strategy to stay competitive, join us for our upcoming webinar How Does your Mobile Customer Feedback Management Strategy Compare to your Peers? Brands are clearly putting more effort into communicating with customers, and they are beginning to see the results.

Data Visualization 204

Data Visualization Reporting Tools User Testing Customer Experience 204

Intercom, Inc.

MAY 16, 2018

In the new world of SaaS, marketing should be involved at every stage of the funnel, from the first point of contact (your website) to the decision to purchase (the page users enter their credit card information), as well as ongoing product education (docs, demos, messages and webinars).

Product Marketing 223

Product Marketing Marketing Strategy Customer Experience 223

Intercom, Inc.

JUNE 5, 2019

Use the Article Inserter app to send them a help doc to get them up and running with their new features, share an upcoming webinar with the Zoom Webinars app, or send a relevant blog post with the Content Showcase app. Engage your best leads faster with the MadKudu Lead Scoring and Salesforce apps.

Feedback Software 29

Feedback Software Research Software User Testing Data Visualization 29

Intercom, Inc.

APRIL 13, 2018

For example, according to a piece from Adobe , 54% of consumers receive at least one SMS message daily, and 50% of U.S. That means watching webinars, listening to podcasts, and talking to your team about the modern tools and training you need to be the best SaaS sales rep you can be. That said, it’s not going to be easy.

Data Visualization 224

Data Visualization Customer Feedback Reporting Tools Customer Experience 224

Intercom, Inc.

APRIL 7, 2020

Support teams who use proactive messaging report that inbound volume has risen by just 38%, compared to an increase of 72% reported by teams who don’t”. Companies are responding by proactively messaging customers to provide the information and reassurance they need. Their SVP of Customer Experience Margaret K?dziora

Customer Experience 217

Customer Experience Reporting Tools Research Software Data Visualization 217

Intercom, Inc.

FEBRUARY 6, 2019

In this case, customer message campaigns, webinars and help content will be more effective. “One-size-fits-all messaging doesn’t cut it anymore” Here’s a recent example from us about updating two of our apps and releasing a new calendar feature. Get super targeted with your messaging.

Product launches 170

Product launches User Friction User Testing Customer Experience 170

Alchemer Mobile

MARCH 11, 2021

Message centers. Fun fact: The number of surveys sent in 2020 increased by 50% year-over-year (for more mobile engagement benchmarks like this, register for our upcoming webinar ). Message center. A message center provides a two-way conversation channel to do just that. Love Dialog. Rating prompts. In-app surveys.

Feedback Software 173

Feedback Software User Testing Customer Feedback Customer Experience 173

Intercom, Inc.

AUGUST 21, 2018

Inbox Pro and Messages Pro. You can set this up to direct leads to your CRM, book a meeting, register for a webinar, sign up for a free trial, or integrate with one of our apps. Inbox Pro and Messages Pro. When this chatbot gets triggered, a visitor is prompted to leave a message or continue browsing. Level: Easy.

Marketing 163

Marketing User Testing Customer Experience Enterprise 163

Intercom, Inc.

SEPTEMBER 18, 2019

Your potential customers see dozens, sometimes hundreds, of marketing messages every day and everywhere: on social media, on their phones, on billboards as they drive down the street. Any marketing messages they see then are effectively out of context. Any marketing messages they see then are effectively out of context.

Research Software 36

Research Software Marketing Customer Communications Data Visualization 36

Userpilot

JULY 8, 2024

Examples of touchpoints at this stage include paid ads, blog articles, social media posts, marketing emails, webinars , customer reviews, and referrals. Examples of post-purchase touchpoints include thank you and welcome emails, upsell and cross-sell messages, onboarding flows , self-service resources, and new feature announcements.

Analytic Tools 105

Analytic Tools Feedback Software Research Software User Testing 105

Intercom, Inc.

DECEMBER 17, 2018

If you have a physical product that’s frequently returned, you can start a visitor auto message on the return page with a link to your FAQs. If you have a software product, and customers frequently need help during setup, trigger an auto message in your Messenger during this process. They might be: Your checkout. A pricing page.

Research Software 217

Research Software Reporting Tools User Testing Feedback Software 217

Intercom, Inc.

JANUARY 18, 2023

In our latest webinar , we’ve shared a three-pronged approach to help you drive retention and reduce churn. Use the Swiss Cheese Method to “stack” proactive support measures in different formats and channels, such as Product Tours and Tooltips , to ensure the message gets across and customers get value from your updates.

User Testing 118

User Testing Customer Feedback User Friction Strategy 118

Userpilot

JULY 29, 2024

To create a successful product marketing strategy, you need to set tangible goals, create user personas to understand your target audience better, and develop messaging that showcases your unique value proposition. Userpilot hosts industry-relevant webinars to raise brand awareness. Loom triggers upsell messages at high-intent moments.

Research Software 104

Research Software Feedback Software Product Marketing Reporting Tools 104