The Product Guy

SEPTEMBER 12, 2017

But they shouldn’t receive the same message about your new feature. Second, sending everyone the same message means you’ll leave some of the engagement with your announcement on the table – even for the groups of people who would use the new feature. Which message is more effective? Explainer videos.

Research Software 273

Research Software User Testing Analytic Tools Product Research 273

Userpilot

NOVEMBER 27, 2024

A session recording is like a video playback of an individual user’s interactions, capturing every click, scroll, and keystroke across multiple pages. When you watch a session replay, it looks like a video recording of the user’s screen. Thanks to that, the sessions are cheaper to store than video recordings.

Data Visualization 105

Data Visualization Analytic Tools Definition Customer Feedback 105

Intercom, Inc.

JANUARY 21, 2020

“Social media apps reserve most of their interfaces to share personal video or images instead of text” On the other hand, social media apps – especially Snapchat (3.5%), TikTok (16.5%), and Instagram (20%) – reserve most of their interfaces to share personal video or images instead of text. Fitness: (Fitbit, Strava) 35.3%.

Research Software 291

Research Software User Testing Data Visualization Customer Experience 291

UX Planet

FEBRUARY 3, 2025

Features like captions on videos help people with hearing impairments, but they also assist users in noisy environments or those who prefer to consume content without sound. Example : Captions on videos are beneficial not only to those who are deaf or hard of hearing but also to users who might be watching videos in a noisy place (e.g.,

UX 101

UX Research Software Data Visualization User Testing 101

UX Planet

MARCH 17, 2024

By Mary Moore, copywriter at Shakuro The process of manual video creation can be both time-consuming and costly, leading to challenges in meeting project deadlines and keeping up with the demand for engaging visual content. If you are into video production, then you’ve probably heard of text-to-video AI.

Data Visualization 98

Data Visualization Analytic Tools Artificial Inteligence Generative AI 98

Alchemer Mobile

FEBRUARY 2, 2021

Once your landing page is live, you can start collecting leads, offer a preview of your app press and early adopters, and integrate with an analytics or A/B testing tool to test variations of your messaging strategy. CREATE A PROMO VIDEO THAT CAPTURES THE ESSENCE OF YOUR APP IN A ONE-MINUTE PITCH. Need a hand getting started?

Feedback Software 264

Feedback Software Analytic Tools Research Software Product Research 264

Intercom, Inc.

AUGUST 12, 2021

Messaging, voice, video – companies should leverage all these different ways of interacting with Only then can they seamlessly escalate conversations from chat messages to phone calls or video calls, depending on what the person or the situation requires. Reduce the complexity of your tech stack. Is the phone call dead?

Analytic Tools 223

Analytic Tools Data Visualization Customer Experience User Testing 223

Userpilot

OCTOBER 20, 2024

Implementing a gamified onboarding process with Userpilot allowed them to introduce an interactive welcome screen featuring a video tutorial and guided walkthroughs. Users on the free plan can increase their video limit by inviting someone to their workspace to earn an additional 25 videos. The results? Source: Loom. #8.

Onboarding KPIs 102

Onboarding KPIs Customer Experience User Testing Customer Feedback 102

The Product Guy

APRIL 9, 2020

Left alone, the brain automatically processes inputs from your internal and external environments and allows you (the speaker) to focus on the message and the receiver. It’s important to meet face-to-face or video to allow your brain to capture all the signals. Evolving your communication model. Founder or real dating.

Framework 473

Framework User Testing Product Research Weak Development Team 473

Alchemer Mobile

MARCH 9, 2022

To launch a voice of the customer initiative, product managers and mobile marketers should launch intelligent mobile surveys that target the right people at the right time within the app experience, offer two-way communication channels like a message center, and keep a consistent pulse on customers sentiment.

Customer Feedback 264

Customer Feedback Customer Experience User Testing Data Visualization 264

Userpilot

DECEMBER 31, 2024

Limited resource center functionality: The Launchpads feature allows adding links and flows, but doesnt support videos. Why consider Chameleon as a Userpilot competitor Interactive features: Offers unique engagement elements like snoozeable messages and fun animations (e.g., Chameleons flow builder. party emojis).

Data Visualization 105

Data Visualization Analytic Tools Feedback Software Reporting Tools 105

Product Innovation Educators

MAY 18, 2020

It also provided learning experiences for me to prepare for a membership offering including video interviews and written materials. [4:53] Email and social media messages planned ahead of time. It also provided learning experiences for me to prepare for a membership offering including video interviews and written materials. [4:53]

User Testing 320

User Testing Research Software Feedback Software Reporting Tools 320

Userpilot

OCTOBER 20, 2024

Tools like Userpilot , for example, can help you automate data collection processes, welcome messages, account setup, in-app guidance, and more. Welcome users in-app with an automated welcome message Once the user has signed up, welcome messages help create a warm first impression of the product experience. The answer is a lot!

Onboarding KPIs 105

Onboarding KPIs User Testing Feedback Software Customer Experience 105

Lenny Rachitsky

NOVEMBER 12, 2024

Use a Loom (or a Slack video clip) when the reason for a meeting is to communicate a nuanced, high-bandwidth concept. Anytime somebody sends you a direct message (and it’s not confidential), your reflex should be to ask them to repost the same message in a public channel. Treat this as a core PM communication skill.

Product Research 107

Product Research Reporting Tools Data Visualization Research Software 107

Intercom, Inc.

APRIL 14, 2020

This has long been one of the most popular topics on Inside Intercom, and over the years we have examined retention from a number of different perspectives – from measuring net dollar retention to understanding activity churn; from cohort analysis to re-engagement messaging strategies. Watch the video below, or read the post here.

Customer Experience 245

Customer Experience User Testing Customer Feedback Feedback Software 245

Intercom, Inc.

MAY 28, 2019

We made an in-depth video to share our redesign process (scroll down), but for those who don’t have 18 minutes to spare, read on. As we look to introduce more people to the power of Intercom, we want the message about what we do and how we help to be undeniably clear. Seen the new look on the Intercom website today?

Branding 217

Branding Customer Experience Messaging Reference 217

Intercom, Inc.

APRIL 7, 2020

Support teams who use proactive messaging report that inbound volume has risen by just 38%, compared to an increase of 72% reported by teams who don’t”. Companies are responding by proactively messaging customers to provide the information and reassurance they need. Their SVP of Customer Experience Margaret K?dziora

Customer Experience 217

Customer Experience Reporting Tools Research Software Data Visualization 217

Userpilot

NOVEMBER 14, 2024

Trigger upgrade messages contextually When you ask your customers to upgrade is almost as important as how you ask them. Loom is a company that has applied this principle to its in-app messaging. This hints at the fact that upgrading would be beneficial to those who need private boards.

Data Visualization 105

Data Visualization Customer Experience Analytic Tools Customer Feedback 105

Userpilot

MARCH 30, 2025

To do this, you can use all sorts of in-app messages such as announcements, tooltips , or banners to expose your mobile app to people who will likely find value in it. You can tag messages as unread to check them out later when youre at the office, set reminders to address specific issues when youre on the desktop, star a message, and so on.

Research Software 66

Research Software User Testing Customer Experience Customer Feedback 66

Product Management University

OCTOBER 19, 2023

[company name] introduces fully integrated video that expands the power of the [company name] technology platform. With that as the backdrop, there’s a good chance all of your launch content and messaging follows the theme of the headline in the press release. None of these headlines answer the “why do buyers care” question.

Product launches 264

Product launches Product Research Weak Development Team Vision 264

Intercom, Inc.

JUNE 13, 2022

Increase engagement with enriched mobile push messages. A picture is worth a thousand words and now you can add images to your outbound mobile push messages to increase open rates. Teams can create contextual, personalized, and engaging push messages – without using any code! Learn how to get started in this help centre article.

Data Visualization 197

Data Visualization Product Research Reporting Tools Feedback Software 197

Intercom, Inc.

NOVEMBER 17, 2021

Over the last few months, we’ve released updates that help you improve and measure your conversational support efforts, engage customers with multichannel transactional messaging and other customer engagement enhancements, and integrate the tools you use every day – including WhatsApp! ??. Is it possible to do this with Intercom?

Customer Feedback 222

Customer Feedback Data Visualization Customer Experience User Testing 222

Intercom, Inc.

NOVEMBER 30, 2021

With a modern conversational support solution, you can combine proactive , self-serve , and human support capabilities, so your team can get ahead of known problems with targeted messages , automatically answer repetitive queries with bots , and quickly resolve complex issues with automation and a human touch. Proactive messaging.

Technical Review 249

Technical Review Feedback Software Analytic Tools Reporting Tools 249

Intercom, Inc.

JULY 15, 2021

It’s important to note that these same parameters can be used to trigger outbound messages. . This will let you show the messenger or trigger personalized outbound messages to people based on specific criteria – like those most likely to engage and convert. Track behaviors and send targeted messaging . company size). Salesforce.

Outbound 232

Outbound Customer Experience Data Visualization Messaging 232

Intercom, Inc.

APRIL 26, 2022

For example, you can create messaging campaigns based on customers’ answers, personalize support content, and more. With Intercom, you can streamline customer query messages across all of your key digital channels so that your team can read, manage, and respond to messages all from one Inbox instead of jumping between tools and channels.

Customer Experience 219

Customer Experience User Testing Customer Feedback Feedback Software 219

Product Innovation Educators

FEBRUARY 1, 2021

We visualize those messages so that audiences will consume them far more often and voraciously. [8:13] We want to make content edgy and exciting while delivering a clear, succinct message. In today’s world, we all have the tools at our disposal to quickly edit video and photos and create original content.

Data Visualization 257

Data Visualization Positioning Strategy User Testing 257

UX Planet

JANUARY 18, 2025

Personal user experience Here is a video that illustrates how itworks. One of them was about the second step: the user uploads 4 specific images so the AI will be able to create an accurate avatar, Here are some questions I needed toanswer: Does the user need to add many videos/photos the users have on theirmobile?

Customer Experience 103

Customer Experience User Testing Data Visualization ChatGPT 103

Product Talk

OCTOBER 2, 2024

Founded and headquartered in Landshut, Germany, HiveMQ empowers businesses to transform with the most trusted MQTT platform (a messaging protocol used for connecting sensors and devices, such as in the Internet of Things). HiveMQ should flawlessly pump messages 24/7 in the background without a single user interaction.

Feedback Software 246

Feedback Software Customer Experience Data Visualization User Testing 246

Intercom, Inc.

DECEMBER 31, 2019

And then there’s messaging. Consider WhatsApp, founded in 2009 and now hosting more than 65 billion messages every day. In China, WeChat, which launched in 2011, sends about 45 billion messages every day. The era of the smartphone can also be seen as the era of personal messaging. The impact of social media.

Artificial Inteligence 259

Artificial Inteligence Entertainment Customer Experience Messaging 259

Product Innovation Educators

FEBRUARY 20, 2023

Once we’ve figured out how we’re going to be better or different, we need to figure out how to position and message our product. A great example is the iPod’s messaging—”a thousand songs in your pocket.” We make sure our MVP addresses those differentiating needs. Click here to download the Action Guide.

User Testing 273

User Testing Product Manager Product Management Data Visualization 273

Intercom, Inc.

APRIL 29, 2020

We also used in-app messages to avoid exacerbating already high levels of email fatigue. It’s the little things that you do which ensure your message is received by customers in non-spammy, meaningful ways. created a video that distills our advice on how to handle high support volume in Intercom. Add value, not just noise.

Customer Experience 228

Customer Experience User Friction Customer Feedback Data Visualization 228

Intercom, Inc.

MAY 26, 2022

Clarify your messaging. Are there places where your message is unclear, vague, or too complex? Offer your customers several ways to get support across a variety of channels (phone, email, text, chat, video, self-service, etc). . Err on the side of caution, and remember, clear is kind. Why is first contact resolution important?

Data Visualization 210

Data Visualization Customer Satisfaction Product Research Customer Experience 210

Intercom, Inc.

JULY 6, 2022

Discover what you can do with 2-way SMS, including sending promotional messages, re-engaging your customers, and much more over at our help center. Head over to our help center for a demo video and to learn more about what’s new. The fastest, most powerful Inbox designed for scale.

Customer Experience 210

Customer Experience Data Visualization Inbound Reporting Tools 210

Lenny Rachitsky

MARCH 6, 2025

Brought to you by: • Eppo —Run reliable, impactful experiments • Airtable ProductCentral —Launch to new heights with a unified system for product development • Sinch —Build messaging, email, and calling into your product — Ivan Zhao is the co-founder and CEO of Notion.

Feedback Software 107

Feedback Software User Testing Customer Feedback Vision 107

Intercom, Inc.

MARCH 10, 2022

This strategy empowers you to pre-emptively deliver targeted, personalized messages and support via messenger-based channels. Address things like “rage clicking” directly with real-time, outbound messages to your customers to help them preemptively resolve issues. But what’s the best way to stay ahead of these expectations?

Customer Experience 209

Customer Experience Technical Review User Friction Data Visualization 209

The Product Guy

JUNE 25, 2024

Leverage Multiple Mediums : Utilize various formats—presentations, videos, blog posts, and social media—to reach your audience where they are most engaged. Different mediums can help reinforce your message and cater to diverse learning styles. Practice Brevity : Learn to distill complex ideas into concise, impactful messages.

Product Manager 199

Product Manager Product Management Data Visualization Customer Feedback 199

Alchemer Mobile

JUNE 15, 2021

Video is a useful substitute for in-person collaboration. And we don’t just mean video conferencing— video fatigue is real and not every meeting requires two-way cameras. Lean on recorded visual explanations, drawings, and flows in order to make your message more personal, even when it’s asynchronously created.

Research Software 195

Research Software Data Visualization Product Research User Testing 195