Product Talk

APRIL 5, 2023

Ellen was recently working on a new direct messaging feature that had been much requested by Orion’s customers, and all the stakeholders had agreed that it was a top priority. Here’s how she explained it to the CDH community: Looking for some tips on running brainstorming sessions. But she was coming up against a bit of a roadblock.

Engineering 243

Engineering Feedback Software Product Research Technical Review 243

Userpilot

DECEMBER 10, 2022

By reducing friction in your user experience, you will improve engagement , drive loyalty and retention, and ultimately boost conversions. In this article, we’ll cover: What is user friction and how it can kill your relationship with customers? How to identify user experience friction. Cognitive friction.

Customer Experience 98

Customer Experience User Friction User Testing Customer Feedback 98

Userpilot

DECEMBER 22, 2023

TL;DR UX microcopy is the small snippets of text in the UI that help users interact effectively with the app or website. A few common examples of microcopy in UX include CTAs, error messages, placeholders, in-app guidance and new feature announcements , and confirmation messages. Make it an instruction manual, not a poem.

Analytic Tools 105

Analytic Tools Feedback Software UX Data Visualization 105

Userpilot

SEPTEMBER 20, 2021

Persona-based onboarding dials into the needs of users and delivers a personalized user experience for each customer segment throughout the user journey. 80% of consumers are more likely to do business with a company that offers a personalized user experience. And this personalized approach works!

Customer Experience 98

Customer Experience User Experience User Testing Feedback Software 98

Intercom, Inc.

JUNE 11, 2019

“The content on your product welcome page should be consistent with what users experience elsewhere” The content on your product welcome page should be consistent with what users experience elsewhere. A blank page in a brand new app is highly intimidating, even for the most experienced users.

User Testing 203

User Testing Customer Experience Data Visualization Download 203

The Product Coalition

MARCH 8, 2023

Transforming User Experience: Exploring the Game-Changing Capabilities of ChatGPT APIs in Next-Generation Applications Are you ready to take your applications to the next level with the power of conversational AI? How much tip should I give when I pickup? Do experiments. Is there a coupon? Are you up for it?

ChatGPT 122

ChatGPT Customer Experience Research Software Artificial Inteligence 122

Userpilot

AUGUST 30, 2024

Tips to improve your product marketing strategies: Identify your target audience and buyer personas. Clearly communicate your USP to potential users. Consider these factors when choosing an influencer to advertise your product: Relevance : Does the influencer’s content and audience align with your brand and message?

Advertising 105

Advertising Analytic Tools Research Software Data Visualization 105

Intercom, Inc.

MARCH 5, 2018

At Intercom, we’re always experimenting with new ways to deliver a better user experience through live chat and have learned a couple of lessons from more than 20,000 customers using our chat solutions. We’ve been conditioned to expect instant responses when we talk to people on messaging platforms.

Customer Experience 204

Customer Experience User Friction Product Research User Testing 204

Userpilot

FEBRUARY 7, 2023

In-app communication is one of the most effective ways to engage with your users since it allows you to send contextual messages at the perfect moment. This also makes in-app messaging the ideal vehicle for guidance and upsells. What is the use of in-app messaging? Let’s get right into it!

Feedback Software 98

Feedback Software Analytic Tools Customer Experience User Testing 98

Userpilot

OCTOBER 7, 2022

Are you about to create a greeting message for new customers but want to see how other companies are doing it first? In this article, we’ll explore what a welcome greeting message is, why SaaS companies need it, and examples from some of the best companies. Enable you to segment users properly.

Analytic Tools 98

Analytic Tools Feedback Software Messaging Customer Experience 98

Userpilot

JANUARY 9, 2023

Practical tips and examples of onboarding designed by some top SaaS brands. An onboarding screen is an introductory screen a user sees when they open a new app for the first time. Onboarding screens typically consist of quick walkthroughs, tooltips, or other UI elements and end with the user taking key steps in the product.

Customer Experience 98

Customer Experience Analytic Tools Research Software Data Visualization 98

Userpilot

JANUARY 16, 2024

In our ultimate guide, we explore: What customer onboarding process flow chart is Why it’s important to have one What steps it should include Pro tips on how to streamline the onboarding process Best onboarding tools for the job So without further ado, let’s dive in! But this goes beyond being friendly and polite.

Data Visualization 105

Data Visualization Feedback Software Analytic Tools Onboarding KPIs 105

Userpilot

JANUARY 16, 2024

Specifically, we look at: Reasons why new client onboarding matters How to structure the onboarding process Pro tips on how to enhance your onboarding Examples of effective client onboarding We also show you how Userpilot can help you boost the effectiveness of onboarding for new clients. Let’s dive right in!

Analytic Tools 101

Analytic Tools Data Visualization Feedback Software User Testing 101

Alchemer Mobile

APRIL 11, 2019

It’s important to remember that all apps aren’t expected to be created equal, and app publishers shouldn’t all take the same approach to engagement and user experience. In order to fully understand how your app’s experience compares with the market, it’s important to look at benchmarks in your specific app category.

Finance 203

Finance Feedback Software User Testing Customer Experience 203

Userpilot

JUNE 26, 2024

This guide outlines webinars covering a variety of topics, such as conversion strategies , optimizing user journeys , feature adoption , and effective feedback collection. You will also find webinars related to analyzing key metrics , utilizing in-app messaging, and introducing engagement gamification techniques in onboarding flows.

Webinar 105

Webinar Customer Feedback Feedback Software Customer Experience 105

Userpilot

OCTOBER 1, 2022

As you develop your product and achieve product-market fit , you must consider the technology adoption curve , which divides users into five segments: innovators, early adopters, early majority, late majority, and laggards. Use onboarding checklists to drive users to the activation point as fast as possible. Software adoption process.

Feedback Software 98

Feedback Software Research Software User Testing Onboarding KPIs 98

UX Planet

JANUARY 12, 2025

Tips and Insights to Create Intuitive, User-Centered DataTables Data tables provide a structured way to organize and manage information, making it easier to analyze and visualize data effectively. Well-designed tables enable users to access, analyze, and act on critical information quickly and accurately.

Data Visualization 111

Data Visualization User Testing Customer Experience Customer Feedback 111

Userpilot

MARCH 23, 2023

Let’s take a look at some reasons why customers churn and some actionable tips for churn reduction. This could happen if you don’t know who your ideal buyer persona is and, as a result, your marketing messaging isn’t clear and targeted. Then, create a marketing message that speaks your audience’s language.

Feedback Software 98

Feedback Software Research Software User Testing Customer Experience 98

Userpilot

NOVEMBER 21, 2023

To evaluate your in-app messages, use flow analytics. To further improve the new feature, collect user feedback via in-app surveys. Most importantly, you will be getting valuable feedback from real users testing the product in real life. You can reach out to them with an in-app message and invite them to take part in the test.

Product launches 104

Product launches User Testing Product Research Analytic Tools 104

Userpilot

OCTOBER 26, 2023

Nevertheless, PLG tactics can massively improve user experience in such products. Personalized onboarding allows users to learn how to use the product and reduce time to value. Contextual in-app messages are a great tool to drive feature discovery and adoption. Upsell message built in Userpilot.

Analytic Tools 103

Analytic Tools Feedback Software Product Research Data Visualization 103

Userpilot

JULY 7, 2022

Use checklists to direct users to activation points. Use in-app messages to drive feature discovery and improve feature adoption. After a user experiences your product’s value through a free trial or freemium model, it becomes much easier to convert them. User adoption flywheel. Average Revenue per User.

Onboarding KPIs 98

Onboarding KPIs Feedback Software Product Research Customer Feedback 98

Userpilot

JUNE 16, 2024

User onboarding helps users discover features they need to achieve their goals and trains them how to use them. In the article, we share 11 user onboarding tips and show you how to implement them. Well-designed user onboarding experiences help users achieve their goals and overcome friction that could lead to churn.

Onboarding KPIs 76

Onboarding KPIs User Testing Customer Experience Customer Feedback 76

Userpilot

OCTOBER 16, 2022

Pro tip: try offering personalized client onboarding to reduce churn. For the best user experience, combine all the self-help resources in an easily accessible knowledge base. And by proactive, we mean well in advance and using multiple channels such as social media, in-app messaging , websites, and other channels.

User Testing 98

User Testing Feedback Software Research Software Analytic Tools 98

Userpilot

MARCH 9, 2023

The key causes of customer churn are poor customer support , buggy product, wrong product-market fit, bad user experience, poor onboarding process, high pricing, and long time-to-value. It’s also very effective in collecting information about your new users and personalizing their onboarding journey.

User Testing 98

User Testing Customer Experience Feedback Software Customer Feedback 98

Userpilot

MARCH 7, 2022

In this article we’ll look over eight tips on how you can improve onboarding and boost engagement. Instead of requiring users to name their e-mail addresses, they would be able to authenticate with their social profiles. #3 Using these insights to improve your onboarding process will result in a better user experience. #4

Onboarding KPIs 98

Onboarding KPIs Customer Experience Customer Feedback User Testing 98

Userpilot

AUGUST 17, 2024

TL;DR A click tracker records where users click, providing insights to optimize layout and enhance user experience. Tracking user click data helps understand user behavior, optimize conversion rates , and improve product development. Trigger personalized in-app messages. Monitor a conversion path.

Data Visualization 111

Data Visualization Analytic Tools Feedback Software Customer Feedback 111

Product Innovation Educators

MAY 15, 2023

It can provide growth, help clarify messaging that resonates with your ideal customer, and provide co-creation opportunities. 14:26] What are some practical tips for making a community happen? I do not recommend it because the user experience is incredibly difficult to navigate and it’s built on old technology.

Branding 100

Branding User Testing Customer Experience Customer Feedback 100

Userpilot

APRIL 21, 2022

Today, we’re going to take a closer look at the different types of microcopy, why it’s important, and go over five tips that will help you write better microcopy in the long run. Microcopy is the tiny words you can see on the websites and apps that guide users and contributes to customer satisfaction. Guiding tips.

Research Software 98

Research Software Customer Experience User Testing Customer Feedback 98

Userpilot

APRIL 19, 2022

For example, you could look at how you can make a user’s workflow easier or make sure you’re communicating with them enough. Combining this score with user feedback, you can direct users to the most valuable, relevant features and maximize their product usage. 5 tips to improve your product engagement score.

Feedback Software 98

Feedback Software Analytic Tools Onboarding KPIs User Testing 98

Userpilot

SEPTEMBER 29, 2024

Slack incorporates a loading spinner, team quotes, and helpful tips into its loading page. Intercom’s loading page contains a loading animation and messages explaining the loading process. Productboard uses a skeleton screen for small loading areas and a logo animation with marketing messages for a full page load.

User Testing 104

User Testing Customer Experience Customer Feedback Feedback Software 104

UX Planet

SEPTEMBER 26, 2024

And then there’s the reader’s cultural context, which plays a huge role in shaping how they interpret a message. In summary, localization aims to: Make content feel native to the target audience by adapting it contextually and culturally Enhance cultural relevance, usability, and user experience.

UX 103

UX Customer Experience Reference User Testing 103

Mind the Product

MARCH 14, 2019

Eventually the machine displays an error message, spits out your card, and you have to start the entire process again. To avoid users losing interest, Monzo takes that opportunity to build excitement with an emotion-filled animated mascot. Including illustrations within the user experience can give users unexpected moments of delight.

Customer Satisfaction 185

Customer Satisfaction User Testing Banking Customer Experience 185

UX Planet

SEPTEMBER 26, 2024

How Memory Affects User Interaction Memory plays a pivotal role in user experience design. Key Memory Principles for UI/UX Design Leveraging principles of human memory in UI/UX design can significantly enhance the user experience by making interfaces more intuitive and easier to navigate.

Data Visualization 98

Data Visualization Feedback Software Analytic Tools Research Software 98

Userpilot

MARCH 25, 2024

Contextual prompts that guide and reengage at-risk users. A welcome screen kickstarting user onboarding. Improve your customers’ experiences In-app messages and guidance are also great for optimizing the customer experience , which improves customer satisfaction and is closely linked to retention and loyalty.

Feedback Software 105

Feedback Software Analytic Tools Research Software Data Visualization 105

Userpilot

SEPTEMBER 19, 2024

Your users experience the same frustration. In this article, we’ll delve into the art of preloader design specifically for SaaS products, showcasing best practices and inspiring examples that keep users informed and entertained. Get ready to level up your UX design and make the user experience more enjoyable!

Research Software 105

Research Software Customer Experience Data Visualization Entertainment 105

Split

MAY 9, 2024

These features, generated from innovative product teams, target solving customer problems, enhancing user experience, and ultimately, facilitating business success. Aligning Internal and External Stakeholders With Clear Messaging Successful product launches hinge on early stakeholder alignment.

Onboarding KPIs 59

Onboarding KPIs Feedback Software Analytic Tools User Testing 59

Userpilot

JANUARY 31, 2022

The difference between an in-app notification and a push notification lies in the user state they target (an in-app notification someone using the app while a push notification targets those who don’t currently have it open). A full-page message can instantly grab a user’s attention. Gathering user feedback.

Feedback Software 98

Feedback Software Onboarding KPIs Customer Feedback User Testing 98