Product Innovation Educators

AUGUST 14, 2023

He is convinced that product is the single most important success driver for tech companies, which is why he founded Prodify to share what he learned from being an advisor to over 50 tech companies to realize their full potential. Ben has led successful technology products for the last 25 years. He

Technical Review 268

Technical Review User Testing Weak Development Team Vision 268

Userpilot

DECEMBER 18, 2024

Unfortunately, the research backs this up, with a staggering 90% of users reporting that they stopped using an app due to poor performance. Poor performance includes slow loading times, complex design, confusing navigation, and unresponsive features. To assign meaning to whether the numbers are good or bad, context is crucial.

Data Visualization 105

Data Visualization Analytic Tools Research Software User Testing 105

The Product Coalition

DECEMBER 23, 2021

“If you think good design is expensive, you should look at the cost of bad design,” Ralf Speth, a former Jaguar Land Rover CEO. The study by the Design Management Institute analyzed the performance of design-led organizations that place influential design decisions at the top as compared to the Standard & Poor’s index over 10 years.

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Weak Development Team UX User Testing Technical Review 184

Userpilot

DECEMBER 31, 2024

While your product managers use our analytics reports to track product usage, your engineering teams can use our session replays to uncover bugs, and your customer support team may use our in-app help center feature to offer self-service and reduce support tickets. According to user review platforms, their plans start at $7,000/year.

Data Visualization 105

Data Visualization Analytic Tools Feedback Software Reporting Tools 105

Roman Pichler

APRIL 5, 2022

Contrast this with a sprint review meeting , which might help you determine if users can easily sign up for the product. But for sprint review meetings , you may also want to invite (selected) users and customers to collect their feedback. Discuss development progress and user feedback on the latest product increments.

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Weak Development Team Product Management Product Manager User Testing 290

The Product Coalition

MARCH 9, 2021

All you need is a company providing React Native services and an outstanding team of developers who know exactly what they’re doing. Before you start planning your budget, let’s see why Uber is so popular and discuss what you need to develop a React Native app like it. yeah, don’t forget to develop a version for drivers.

Reporting Tools 179

Reporting Tools Weak Development Team Development Technical Review 179

Intercom, Inc.

JANUARY 19, 2021

A few years ago, we wanted to improve the A/B testing functionality in some of our targeted messages. Our in-app messages and email messaging enabled companies to reach customers inside the product in real time, so they could deliver the right message , at the right moment. Here’s a simple framework for managing it.

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Framework Customer Experience Systems Review User Testing 272

Alchemer Mobile

FEBRUARY 2, 2021

According to an InMobi survey , the number one challenge facing app developers today isn’t design or development. The bad news? You don’t need a big budget or a dedicated marketing team to market your app. App promo videos take your marketing to the next level by bringing your messaging to life. It’s marketing.

Feedback Software 264

Feedback Software Analytic Tools Research Software Product Research 264

Userpilot

NOVEMBER 7, 2024

Let’s review everything your customer success team has to do in the absence of any customer success tools. Ensure that your data is clean and easily accessible, as poor data quality undermines the value of even the best customer success tool.

Data Visualization 105

Data Visualization Analytic Tools Feedback Software Reporting Tools 105

Intercom, Inc.

DECEMBER 4, 2019

One of the biggest determining factors of a company’s success is the clarity of its message, and how that clarity comes across in every interaction across the product and brand. 1 Poor definition of value proposition and feature focus. While Squarespace and Ryanair manage to make this alignment look easy, the reality is anything but.

Branding 209

Branding Weak Development Team Technical Review Airlines 209

Mind the Product

NOVEMBER 9, 2016

As we look at what it takes to develop non-gaming VR products, their separation from gaming becomes very important. Developing business products in VR, however, is like creating a new sport by combining American Football and what the rest of the world calls Football. VR is an ideal technology for training and simulations.

Weak Development Team 141

Weak Development Team Development Feedback Software User Testing 141

Intercom, Inc.

JUNE 15, 2022

Product teams often fall into the trap of spending most of their time on the core functionality of the products they’re building. Without an accessible onboarding process , customers may never reach the stage where they can use the game-changing features your team has worked so hard to build, making outcomes difficult to achieve.

User Testing 194

User Testing Customer Experience Weak Development Team Customer Feedback 194

Mind the Product

AUGUST 17, 2018

Is tech doing it to us? To the ancient Greeks, mere mortals were prone to distraction due to our weakness of will. How Workplace Technology Drives us Crazy. Consider the technology you use at work. Every new technology in the hands of a sick workplace culture like this, strengthens this toxic cycle.

Technical Review 179

Technical Review Research Software Artificial Inteligence Weak Development Team 179

BrainMates

OCTOBER 20, 2024

Customers come with a set of expectations—whether it’s ease of use, reliability, or customer support—that are shaped by prior experiences, market trends, and your product messaging. Regular customer feedback loops, user testing, and post-launch reviews are crucial.

Data Visualization 52

Data Visualization User Testing Customer Feedback Customer Experience 52

UX Planet

DECEMBER 6, 2024

From new UX-related technologies and automation to personalization. Its influence is growing across three key areas: innovative technologies, automation of design tasks, and personalized user experiences. Together, these technologies are transforming how UX design approaches personalization, accessibility, and user interaction.

Feedback Software 89

Feedback Software Research Software Analytic Tools Data Visualization 89

Product Talk

FEBRUARY 2, 2022

This is only natural: Through years of bad habits, many of us have shown engineers that we only value them for the code they can write. This is because they have a depth of knowledge of what’s possible technically. Ellen shares a specific example about missed messages. Engineers are often reluctant to participate in discovery.

Product Research 274

Product Research User Testing Engineering Testing 274

Mind the Product

JUNE 14, 2019

We all treat our products with care, respect, and diligence. A bad day in the office, a chance LinkedIn message, and before you know it, someone has moved jobs. Developing a long-term relationship with someone who can act as your mentor and provide advice and direction can help to get around this. Find a Mentor.

Development Team Review 175

Development Team Review Technical Review Weak Development Team Vision 175

BrainMates

NOVEMBER 1, 2021

Developing and launching a product only to have it fail is the complete antithesis of the “Fail Fast” innovation motto. You have just invested 1000s of work hours and millions of dollars in developing & launching this product. Most companies are in reality reviewing and failing several orders of magnitude less ideas than this.

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Weak Development Team Product Research Development Research Software 105

Mind the Product

MARCH 16, 2018

Sue is an engineering lead on a team and Tom is the product manager. Not surprisingly, Tom, Sue and team are under a lot of pressure to get this world-changing product out the door. In today’s team meeting the debate escalated into an argument. Meet Sue and Tom. The potential is HUGE! It can happen so easily.

Weak Development Team 167

Weak Development Team Product Research Management Management 167

ProductPlan

OCTOBER 3, 2019

But for every success story, there’s a graveyard of failed products laid low by bad product strategies. A bad strategy is hard to overcome. You’re burning cash and daylight, building up a legacy of technical debt and features that aren’t moving you in the right direction. What Does a Bad Product Strategy Look Like?

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Weak Development Team Product Strategy User Testing Strategy 76

Intercom, Inc.

DECEMBER 9, 2022

In a recent episode, our Director of Machine Learning, Fergal Reid , shed some light on the latest breakthroughs in neural network technology. Our technology interfaces are gradually becoming more conversational, and we’re just starting to see the quality of natural language understanding get good enough to unlock them.

ChatGPT 279

ChatGPT Artificial Inteligence Technical Review Feedback Software 279

Userpilot

JUNE 30, 2022

Without it, you’d find yourself implementing features for the wrong customers, distorting your value proposition, and leading your customer support (CS) team to burnout from dealing with bad-fit users. 75% of companies will break up with poor-fit customers, according to Gartner. Let’s go over the concepts. What is customer fit?

User Testing 98

User Testing Feedback Software Analytic Tools Customer Experience 98

Product Innovation Educators

MARCH 4, 2025

How AI captures customer needs that human product managers miss Watch on YouTube TLDR In my recent conversation with Carmel Dibner from Applied Marketing Science, we explored how artificial intelligence is transforming Voice of the Customer (VOC) research for product teams. However, these early efforts faced significant limitations.

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Artificial Inteligence Research Software Product Research User Testing 179

Mind the Product

JANUARY 28, 2019

They go from planning one product to the next, foregoing the opportunity to establish fundamental product instincts, which only develop after managing the same product for an extended period of time. Until that moment, the customer will let you know in so many ways how bad you are as a product manager. Which hurts.

Product Management 179

Product Management Product Manager Customer Experience User Testing 179

Mixpanel

MAY 5, 2021

Teams are praised whenever they release a new feature (or product) to their customers. Employees on these teams likely felt proud to share something new with the world and maybe even posted their accomplishment on LinkedIn to spread the word and celebrate. Previously, he led growth and product teams at Instacart and Zynga.

Technical Review 144

Technical Review Analytic Tools Customer Experience Software Review 144

Userpilot

MARCH 23, 2023

And how can customer success teams address them to ensure product growth? The key difference is that customer churn measures the number of customers a business lost, whereas revenue churn measures the revenue lost due to customer churn. 3: Poor customer service or experience with the sales teams can make customers churn.

Feedback Software 98

Feedback Software Research Software User Testing Customer Experience 98

Indicative

OCTOBER 23, 2020

Every team — from product to marketing, and IT to engineering — is generating data. It empowers each team across the organization to make data-driven decisions, with access to reporting and ad hoc analysis. . It empowers each team across the organization to make data-driven decisions, with access to reporting and ad hoc analysis. .

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Embedded Analytics Analytic Tools Data Visualization Reporting Tools 141

The Product Coalition

FEBRUARY 1, 2022

Pivoting done well means the team doesn’t lose direction and can build on the insights for new product development. A product or feature might have been successful at the time of release, but technical capabilities improve and user expectations evolve. “Fail faster” is something nobody really wants.

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Weak Development Team Technical Review Workshop Customer Feedback 142

The Product Coalition

APRIL 2, 2022

There is a framework for almost every stage of our Product development lifecycle, but one of the only transversal things is that we need people to make things happen. This article is not intended to be a book review, but I used the skills described in this bestseller to link them with our day-to-day Product Management life.

Product Management 169

Product Management Product Manager Customer Experience User Testing 169

Intercom, Inc.

JUNE 19, 2019

When it comes to platform strategy, Ceci’s experience is unparalleled, having worked at Box as part of their founding platform team before later joining Slack in 2015 to found the platform marketing team there. If there’s customer adoption , developers generally will come. Measuring platform success is complicated.

Marketing 217

Marketing Weak Development Team User Testing Product Research 217

Mironov Consulting

JULY 27, 2023

Lately, I’ve been writing a lot about entirely predictable goal misalignments between the maker side (product, engineering, design) and the go-to-market side (sales, marketing, customer success) of tech firms, especially at B2B/enterprise software companies.  That  There’s something more systematic here.

Information 98

Information Weak Development Team Reporting Tools Technical Review 98

Userpilot

APRIL 30, 2024

From this article, you will find out how to develop a strong growth marketing strategy and learn growth marketing tactics for different customer journey stages. Market development targets new markets with existing products, while product development – existing markets with new products. If so, we’ve got you covered.

Analytic Tools 105

Analytic Tools Feedback Software Data Visualization Onboarding KPIs 105

The Product Coalition

NOVEMBER 7, 2019

The history of Slack, the most widely used workplace messaging app, is often referred to as a classic startup success story. The company decided to pivot, and focus on developing what they initially thought of as a more convenient tool for internal business communication. Instead, it was an MMORPG called Glitch.

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Technical Review Feedback Software Fractional CTO Weak Development Team 60

Intercom, Inc.

SEPTEMBER 30, 2021

In this episode, we sat down with Rebecca to talk about her mission to make mental health care scalable and accessible for all, and how the pandemic and technology are radically changing the way we think about mental health care. Rebecca: I’m going to kind of start my journey a little bit earlier and give credit where credit is due.

Research Software 223

Research Software Feedback Software Data Visualization Artificial Inteligence 223

The Product Coalition

JUNE 24, 2022

Not only are there more technology companies than ever, and all these companies want and need product managers, but there is still so much mystique surrounding the role. Cold email your users to set up interviews, review survey data, listen in on sales calls, do product demos. Let’s be real for a second?—?digital

User Testing 162

User Testing Analytic Tools Research Software Feedback Software 162

Userpilot

NOVEMBER 21, 2023

TL;DR Product managers often don’t get the due recognition for their work and their role is often marginalized by frustrated leadership or other teams. Instead of staying in the zone of most competence, divide your attention across all aspects of the product, like the business, tech, and UX. Let’s dive in!

Technical Review 104

Technical Review User Testing Product Management Product Manager 104

ProductPlan

FEBRUARY 28, 2019

As a product team grows from one or two individual contributors to a larger, more diverse team, it takes some work to ensure everyone is set up for success. Different personalities, styles, and expectations can create inconsistent experiences for others when dealing with the product team. Empowered and autonomous.

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Weak Development Team User Testing Onboarding KPIs Product Research 86