Intercom, Inc.

JANUARY 21, 2020

If it’s one of the most common elements in our designs, why is it so often the last thing most teams focus on – if they focus on it at all? This begs the question: how should an app developer make decisions about the amount of text to show and its quality? Measuring the letters. of its first screen to show text. of their first screen.

Research Software 291

Research Software User Testing Data Visualization Customer Experience 291

The Product Coalition

MARCH 9, 2021

All you need is a company providing React Native services and an outstanding team of developers who know exactly what they’re doing. Before you start planning your budget, let’s see why Uber is so popular and discuss what you need to develop a React Native app like it. yeah, don’t forget to develop a version for drivers.

Reporting Tools 179

Reporting Tools Weak Development Team Development Technical Review 179

Alchemer Mobile

FEBRUARY 2, 2021

According to an InMobi survey , the number one challenge facing app developers today isn’t design or development. The bad news? You don’t need a big budget or a dedicated marketing team to market your app. App promo videos take your marketing to the next level by bringing your messaging to life. It’s marketing.

Feedback Software 264

Feedback Software Analytic Tools Research Software Product Research 264

Intercom, Inc.

JUNE 15, 2022

Product teams often fall into the trap of spending most of their time on the core functionality of the products they’re building. Without an accessible onboarding process , customers may never reach the stage where they can use the game-changing features your team has worked so hard to build, making outcomes difficult to achieve.

User Testing 194

User Testing Customer Experience Weak Development Team Customer Feedback 194

Userpilot

MARCH 23, 2025

Whatever these metrics tell you, the good or the bad, that’s only half the story. One highly-reviewed option is Userpilot, an all-in-one solution for driving user engagement across channels. One highly-reviewed option is Userpilot, an all-in-one solution for driving user engagement across channels.

Onboarding KPIs 52

Onboarding KPIs Analytic Tools Feedback Software Data Visualization 52

Product Innovation Educators

MARCH 4, 2025

How AI captures customer needs that human product managers miss Watch on YouTube TLDR In my recent conversation with Carmel Dibner from Applied Marketing Science, we explored how artificial intelligence is transforming Voice of the Customer (VOC) research for product teams. However, these early efforts faced significant limitations.

Artificial Inteligence 235

Artificial Inteligence Research Software Product Research User Testing 235

Intercom, Inc.

DECEMBER 4, 2019

One of the biggest determining factors of a company’s success is the clarity of its message, and how that clarity comes across in every interaction across the product and brand. 1 Poor definition of value proposition and feature focus. While Squarespace and Ryanair manage to make this alignment look easy, the reality is anything but.

Branding 209

Branding Weak Development Team Technical Review Airlines 209

Folding Burritos

DECEMBER 7, 2017

This led me to reach out to 14 leading Product Managers and talk with them about how they use customer feedback in their own companies and teams. It’s a two-level processing system: Do we know “Who” is giving us this feedback and why? A further step into this is to actually be part of those teams sometimes.

User Testing 249

User Testing Customer Feedback Feedback Software Customer Experience 249

Intercom, Inc.

DECEMBER 12, 2018

Stacks can be developed at the project, team, or functional level and are regularly used to improve internal collaboration, measure the impact of marketing activities and reach customers in new ways. Without this foundation, your marketing stack can become a set of siloed tools that will bog your team down in complexity.

Analytic Tools 223

Analytic Tools Research Software Feedback Software Reporting Tools 223

UX Planet

DECEMBER 6, 2024

Machine Learning (ML) is at the forefront, allowing UX teams to analyze vast amounts of user data to identify trends and predict behavior. Natural Language Processing (NLP) is another game-changer, making it possible for systems to understand and respond to human language.

Feedback Software 88

Feedback Software Research Software Analytic Tools Data Visualization 88

Mind the Product

NOVEMBER 9, 2016

As we look at what it takes to develop non-gaming VR products, their separation from gaming becomes very important. Developing business products in VR, however, is like creating a new sport by combining American Football and what the rest of the world calls Football. So what does all of this mean for product development?

Weak Development Team 141

Weak Development Team Development Feedback Software User Testing 141

Userpilot

MARCH 30, 2025

Ask users to leave reviews on the app store to add social proof to your app. To do this, you can use all sorts of in-app messages such as announcements, tooltips , or banners to expose your mobile app to people who will likely find value in it. However, there are good and bad ways to approach this tactic.

Research Software 66

Research Software User Testing Customer Experience Customer Feedback 66

Intercom, Inc.

APRIL 22, 2021

If you’re a senior engineer and want to further your career, what skills should you develop? In this episode of Inside Intercom, Brian Scanlan , our own Principal Systems Engineer, sat down with Will to talk about all things s taff engineer – what it is, how to get there, and what happens when you progress beyond a senior engineering role.

Technical Review 274

Technical Review Leadership CTO Coach Weak Development Team 274

Intercom, Inc.

DECEMBER 9, 2022

And this is why we decided to bring you a special episode about these latest developments in the world of AI, what they mean, and whether it’s time to apply it in real-life scenarios such as customer support. OpenAI released their most recent machine learning system, AI system, and they released it very publicly, and it was ChatGPT.

ChatGPT 279

ChatGPT Artificial Inteligence Technical Review Feedback Software 279

Alchemer Mobile

DECEMBER 5, 2022

Over the past few years, many people in the development community have sounded off about “rating nags” and the “please rate me” dialogs that some apps show, with perhaps the most pointed critique coming from John Gruber , of Daring Fireball. These messages increase revenue, retention, ratings, and customer interaction.

Feedback Software 130

Feedback Software Customer Communications User Testing Software Review 130

The Product Coalition

JUNE 21, 2021

Many worked from home on tasks ranging from organising team activities via Slack, analysing data and collaborating on documents via Google Docs, to discussing strategies via Microsoft Teams and coaching clients via Zoom. Motor: Weakness in how one can control their muscles, bones and joints.

Research Software 158

Research Software Data Visualization Software Review Technical Review 158

Userpilot

MARCH 30, 2025

Many product teams know this feeling: mobile user retention is dropping, even after big updates and splashy feature releases. Complex onboarding: 74% of users abandon an app after a poor onboarding experience. Poor UX: If your app is difficult to navigate or lacks a clear layout, users wont hesitate to abandon it.

Analytic Tools 52

Analytic Tools Feedback Software Customer Experience User Testing 52

ProductPlan

OCTOBER 3, 2019

But for every success story, there’s a graveyard of failed products laid low by bad product strategies. A bad strategy is hard to overcome. What Does a Bad Product Strategy Look Like? What Does a Bad Product Strategy Look Like? If there was a simple test for bad product strategy most companies would happily use it.

Weak Development Team 76

Weak Development Team Product Strategy User Testing Strategy 76

Alchemer Mobile

JULY 16, 2021

While customer acquisition, ratings and reviews, and social proof are the most externally visible success indicators for your brand, customer retention is an integral part of the health of your organization. People uninstall apps because they’re buggy, don’t work as expected, have poor design, or are missing features.

Customer Feedback 147

Customer Feedback Customer Experience User Testing Feedback Software 147

Mind the Product

JANUARY 28, 2019

They go from planning one product to the next, foregoing the opportunity to establish fundamental product instincts, which only develop after managing the same product for an extended period of time. Or as Belsky puts it, “to hack their reward system”. They never unlearned being self-centric. They never learned to be customer-centric.

Product Management 179

Product Management Product Manager Customer Experience User Testing 179

Userpilot

JANUARY 20, 2025

Negative user experience = lost customers Users get frustrated when they encounter functional bugs like a payment system failure, a broken feature, or a poorly functioning app. However, an error message kept popping up when I tried to input my details. When issues arise, customer support teams receive a surge in tickets.

Reporting Tools 52

Reporting Tools Analytic Tools Data Visualization Software Review 52

Userpilot

JULY 29, 2024

Productivity pain points are deficiencies in your product, process pain points are inefficiencies in your company’s systems, and support pain points are inefficiencies in your customer support processes. And you can always turn to your support or sales team for insights. Poor value proposition. Complicated sales processes.

User Friction 99

User Friction Feedback Software Analytic Tools Data Visualization 99

Intercom, Inc.

NOVEMBER 20, 2018

It is important that these friendly connections represent the target persona market you have outlined, as otherwise, the feedback loop is likely to be weak. “You will be better served in the long run if these are viewed more as product collaborators” It can also help shape marketing messaging.

Feedback Software 178

Feedback Software Research Software Startups Product Research 178

Userpilot

MARCH 17, 2025

There are plenty of solutions for interactive user guides on review sites, but they dont make the choice any easier. Today, Userpilot is used by multiple roles in my product team and covers analytics, building guides, and creating product communication. Grow: $1,000/month for a maximum of 30,000 displayed in-app messages per month.

Analytic Tools 52

Analytic Tools Feedback Software Data Visualization User Testing 52

nulab

SEPTEMBER 2, 2022

A well-executed offboarding process can help the company retain top talent and prevent bad blood between departing employees and those who remain. As soon as an employee hands in their notice or the company decides to terminate, it’s time for the HR team to jump in and kickstart the process. Notify the team.

Weak Development Team 104

Weak Development Team Software Review Feedback Software Document 104

Alchemer Mobile

MARCH 18, 2021

Almost all apps experienced significant change in their DAU due to COVID-19. You can reach us here or message us on social media @Apptentive. During the webinar, you can engage with Team Apptentive by chatting along, I hope you do that. OK, so there are a couple of answers here, I’ll let the team decide. Transcript.

User Testing 173

User Testing Webinar Data Visualization Feedback Software 173

Folding Burritos

DECEMBER 7, 2017

This led me to reach out to 14 leading Product Managers and talk with them about how they use customer feedback in their own companies and teams. It’s a two-level processing system: Do we know “Who” is giving us this feedback and why? A further step into this is to actually be part of those teams sometimes.

User Testing 170

User Testing Customer Feedback Feedback Software Customer Experience 170

Userpilot

AUGUST 17, 2024

Solution : Zoezi chose Userpilot over other options like Pendo , ProductFruits, and Appcues due to its functionality, cost-effectiveness, and strong customer support. Results : Implementing Userpilot allowed Zoezi to prioritize development efforts based on actual user behavior, leading to better resource allocation. Track page visits.

Data Visualization 105

Data Visualization Customer Feedback Customer Experience Analytic Tools 105

The Product Coalition

JUNE 24, 2022

As a Product Manager, at any given time you will be carrying on simultaneous conversations with developers, designers, your product team, data analysts, QA engineers, marketing, sales, possibly your executive team, client success, and of course, your users. You don’t like talking with your users Another biggie.

User Testing 161

User Testing Analytic Tools Research Software Feedback Software 161

Mixpanel

MAY 5, 2021

Teams are praised whenever they release a new feature (or product) to their customers. Employees on these teams likely felt proud to share something new with the world and maybe even posted their accomplishment on LinkedIn to spread the word and celebrate. Previously, he led growth and product teams at Instacart and Zynga.

Technical Review 144

Technical Review Analytic Tools Customer Experience Software Review 144

Indicative

OCTOBER 23, 2020

Every team — from product to marketing, and IT to engineering — is generating data. It empowers each team across the organization to make data-driven decisions, with access to reporting and ad hoc analysis. . It empowers each team across the organization to make data-driven decisions, with access to reporting and ad hoc analysis. .

Embedded Analytics 141

Embedded Analytics Analytic Tools Data Visualization Reporting Tools 141

Intercom, Inc.

JANUARY 31, 2019

As part of the process, we’ve spent a lot of time reviewing who we should be selling to these days, and how we should be selling to these customers. And as the organization grows, the work involved to get teams aligned on who you’re selling to and how you’re selling is not something to be taken for granted either. Speed is everything.

Customer Experience 165

Customer Experience Customer Feedback User Testing Weak Development Team 165

Userpilot

OCTOBER 11, 2022

Customer dissatisfaction arises due to a shortcoming of your business concerning your product or customer service. Reasons for customer dissatisfaction: Your product feels like it’s not fully developed. Different factors can lead to customer dissatisfaction – bad products, bad service, high prices, or something else.

Customer Feedback 98

Customer Feedback Customer Experience Feedback Software User Testing 98

Userpilot

SEPTEMBER 12, 2022

It may be reading articles on your blog, engaging with ads, leaving reviews, contacting the support team, and so on. Consumer touchpoints help to evaluate the degree of customer satisfaction and timely spot friction points (product bugs, lousy customer experience, poor UX, etc.). Why are customer touchpoints important?

Analytic Tools 98

Analytic Tools Feedback Software User Testing Customer Experience 98

Mironov Consulting

DECEMBER 29, 2022

 But when I do product due diligence for SaaS-focused PE/VC firms, it's the very first thing I look at.  Let’s IMHO, software product companies are fundamentally different from software services/outsourcing/custom development companies.  Said   What BigCorp demands, BigCorp gets.  Hitting

Reporting Tools 111

Reporting Tools Data Visualization Software Review Technical Review 111

Arkenea

JANUARY 25, 2025

Leading medical institutions utilize various IT systems to manage and operate their diagnostic, treatment, and administrative services. Unfortunately, this hinders effective communication across multiple systems. HL7 steps in as the ideal solution, useful for transferring electronic data across two or more healthcare systems.

Messaging 52

Messaging Research Software Healthcare Technical Review 52

Userpilot

JANUARY 18, 2024

Looking for an effective in-app messaging tool and wondering if Userlane is the best option for your SaaS company? In this article, we’ll delve into precisely that – helping you determine whether Userlane is the ideal choice for your in-app messaging needs. Looking for a Better Alternative for In-App Messaging?

Analytic Tools 52

Analytic Tools Feedback Software Data Visualization Software Review 52