Intercom, Inc.

JUNE 13, 2022

Surveys: Now even more insightful and engaging. We’ve added three new updates to Surveys: advanced reporting, branching logic, and triggering Surveys via code in your mobile app. Gain deeper insights with advanced reporting for Surveys. Use advanced reporting to unlock deeper insights from your Surveys.

Data Visualization 197

Data Visualization Product Research Reporting Tools Feedback Software 197

Intercom, Inc.

AUGUST 3, 2022

Boost response rates with the latest Surveys features. Let’s be honest: if a survey isn’t quick and convenient, it’s tempting to skip it altogether. Use the new live preview function to view your survey through your customers’ eyes before you launch. . Maximize your team’s time by linking Custom Bots.

Product Research 203

Product Research Embedded Analytics Data Visualization Inbound 203

Product Talk

SEPTEMBER 18, 2024

That’s why in 2022, we launched our first ever CDH Benchmark Survey. I am thrilled to announce we are running the survey again and I need your help. But first, I want to tell you why this survey matters. Tell Us About Your Team’s Discovery Habits First, I’d love for you to take the survey. It only took 7 minutes.

Product Research 178

Product Research User Testing Customer Feedback Testing 178

Alchemer Mobile

AUGUST 12, 2021

Personalizing in-app experiences centers on delivering the right message, to the right person, at the right place, and at the right time within the app. Right message: Is your message relevant and helpful? Right person: Are the right customers seeing your message? Message centers. Love Dialog. Rating prompts.

Customer Experience 312

Customer Experience User Testing Customer Feedback Feedback Software 312

Product Talk

SEPTEMBER 21, 2022

Today, I’m excited to announce my first step in correcting for that: We have launched our first ever CDH Benchmark Survey. But first, I want to tell you why this survey matters. First, I’d love for you to take the survey. There will be a total of 9 winners and your survey response enters you into the raffle.

Product Research 147

Product Research User Testing Testing Naming 147

Product Talk

JANUARY 24, 2024

Ben will then send a direct message to anyone who comments on or reacts to the post, asking them if they would be open to doing a quick Zoom interview. He sends one follow-up message to anyone who doesn’t respond to his first message. However, Ben shares that it’s taken time to refine his messaging for this type of outreach.

Research Software 242

Research Software Feedback Software User Testing Customer Experience 242

Userpilot

AUGUST 5, 2024

The right product marketing messaging framework can dramatically change your product’s position in the market and your product management outcomes. Let’s explore: What a product messaging framework is. The key elements of an effective messaging framework. Steps to create compelling product messages.

Messaging 93

Messaging Framework Feedback Software Research Software 93

Intercom, Inc.

MAY 25, 2021

In April 2021, they surveyed over 500 global customer support decision makers – executives, vice presidents, directors, and managers – across EMEA and the United States, to learn more about the changes they’ve seen, and how they’re future-proofing their customer support strategy with conversational support. Now, it’s second.

User Testing 260

User Testing Customer Experience Customer Feedback Product Research 260

Alchemer Mobile

MARCH 8, 2022

Pro tip: Read this article to better understand how to use specific tools like surveys to drive customer engagement.). Survey response rates: The higher your survey response rates , the more engaged your customers are with your brand. Otherwise, it’s just guesswork. Metrics to measure customer engagement. General metrics.

Customer Feedback 279

Customer Feedback User Testing Customer Experience Data Visualization 279

Alchemer Mobile

DECEMBER 21, 2022

Then show the importance of targeting your customers with mobile surveys, and provide tips on how to effectively use them to drive mobile customer engagement and feedback. The secret sauce here is not just targeting your ads or your messaging toward one demographic at a time, but finding ways to target even smaller combinations.

User Testing 263

User Testing Customer Feedback Feedback Software Product Research 263

Alchemer Mobile

NOVEMBER 21, 2022

Through proactive engagement and creating customer feedback loops, our customers had an average response rate of 13 percent for their in-app surveys. There are systems and tools you can set up quickly and easily to get the most out of customer feedback such as: In-app surveys. Message centers. In-app surveys.

Customer Feedback 244

Customer Feedback Feedback Software User Testing Product Research 244

Alchemer Mobile

MARCH 26, 2021

We also recommend checking out our 2021 Mobile App Engagement Report as we break down more engagement and experience-focused stats by category such as retention, loyalty, ratings and reviews, shifted sentiment, in-app survey responses, and more. Traditional feedback channels like emailing an NPS survey just don’t cut it anymore.

User Testing 257

User Testing Customer Experience Feedback Software Research Software 257

Alchemer Mobile

MAY 10, 2022

With these suggestions in mind, here are a few in-app feedback tools that can help you quickly go from collecting feedback to acting on it: In-app surveys give customers the opportunity to provide quick actionable feedback on their experience with the product. INTEGRATE CUSTOMER FEEDBACK INTO YOUR PRODUCT ROADMAP.

User Testing 260

User Testing Customer Feedback Customer Experience Feedback Software 260

Alchemer Mobile

APRIL 14, 2021

News apps prioritized hearing from customers by prompting 32% of consumers for in-app surveys, higher than the macro average of 25%. Their survey response rate was 11%, slightly lower than the macro average of 16%—but when surveys were presented with a Note, response rate went up to 71% (macro average 60%). Music Apps.

Feedback Software 246

Feedback Software Research Software Technical Review User Testing 246

Alchemer Mobile

JULY 29, 2021

This feedback can be left on message boards, on social media, in app store reviews, through online surveys, and more. Run in-app surveys. In-app surveys are an incredibly powerful tool for conducting mobile research and improving mobile product roadmaps. In addition to content, the timing of surveys is critical.

Feedback Software 246

Feedback Software User Testing Customer Feedback Research Software 246

Userpilot

SEPTEMBER 30, 2024

What is a messaging strategy? A messaging strategy is a marketing framework /plan that outlines how your brand communicates its key messages and unique selling proposition to its target audience. Why should you have a solid messaging strategy? through surveys, interviews, and other Voice of Customer research.

Messaging 93

Messaging Research Software Analytic Tools User Testing 93

Alchemer Mobile

MAY 28, 2019

You could, but you probably won’t get your message across very effectively. Regularly survey customers to gauge sentiment. While there are lots of ways to listen to customers, mobile surveys are among the most effective for Lifestyle brands. Proactively provide in-app messages for quick announcements. Probably not.

Feedback Software 223

Feedback Software User Testing Customer Experience Customer Feedback 223

Alchemer Mobile

MAY 19, 2021

Customers are then able to access the Apptentive product suite to send ratings prompts, survey customers for product information, use Message Center for customer service, send notes to drive positive outcomes, and push customers to upgrade to the latest version of their app.

Feedback Software 236

Feedback Software Data Visualization User Testing Customer Feedback 236

Intercom, Inc.

DECEMBER 14, 2022

We conducted a major survey to find out what people want and expect from customer service, and made some fascinating discoveries. Message style: More than one-third (35%) of people surveyed prefer to receive several shorter messages rather than longer paragraphs, with Millennials showing the strongest preference (49%).

User Testing 129

User Testing Data Visualization Customer Experience Customer Feedback 129

Alchemer Mobile

AUGUST 26, 2021

Cart abandonment survey. A cart abandonment survey allows you to gain insight into improving the checkout experience from those who aren’t completing purchases. For example, a large national retailer we work with recently launched a survey on their multiple iOS apps to gather feedback from purchasers immediately after checkout.

Feedback Software 246

Feedback Software User Testing Customer Feedback Product Research 246

Alchemer Mobile

MAY 17, 2022

Take a look at a few examples of methods that you could utilize in your own customer feedback solution: Product roadmap prioritization: In-app surveys help you quickly gather feedback on what is most important to your current customers and what they would like to see from your app in the future.

Feedback Software 246

Feedback Software Research Software User Testing Reporting Tools 246

Alchemer Mobile

MARCH 9, 2022

To launch a voice of the customer initiative, product managers and mobile marketers should launch intelligent mobile surveys that target the right people at the right time within the app experience, offer two-way communication channels like a message center, and keep a consistent pulse on customers sentiment.

Customer Feedback 264

Customer Feedback Customer Experience User Testing Data Visualization 264

Alchemer Mobile

NOVEMBER 10, 2022

Customers are then able to access the Apptentive product suite to send ratings prompts, survey customers for product information, use Message Center for customer service, send notes to drive positive outcomes, and push customers to upgrade to the latest version of their app.

Feedback Software 256

Feedback Software Analytic Tools Reporting Tools Data Visualization 256

Intercom, Inc.

MARCH 23, 2022

In-context, company-owned messaging is the future primary channel for customer communication. The future of customer messaging will be powered by live data and rich context. Today, people almost always want the option of messaging, and pretty much never want to be stuck on their phone, waiting on hold. Here’s a sneak peek.

Customer Communications 220

Customer Communications Events Data Visualization Customer Experience 220

Intercom, Inc.

APRIL 26, 2022

If you’re looking to make some quick improvements that will go a long way, surveys and reviews will help you to address obvious pain points. Surveys happen in context (as the user is engaging with your product or service), creating a real-time feedback loop, where customer input continuously optimizes how the business operates and expands.

Customer Experience 219

Customer Experience User Testing Customer Feedback Feedback Software 219

Intercom, Inc.

SEPTEMBER 28, 2021

We’ve built mechanisms to help us seek inputs from customers we don’t hear from using interviews, surveys, and data analyses”. Secondly, we’ve built mechanisms to help us seek inputs from customers we don’t hear from using interviews, surveys, and data analyses. So, how do we do that at Intercom? Well, it’s hard.

Feedback Software 249

Feedback Software Product Manager Product Management User Testing 249

Intercom, Inc.

NOVEMBER 30, 2021

With a modern conversational support solution, you can combine proactive , self-serve , and human support capabilities, so your team can get ahead of known problems with targeted messages , automatically answer repetitive queries with bots , and quickly resolve complex issues with automation and a human touch. Proactive messaging.

Technical Review 249

Technical Review Feedback Software Analytic Tools Reporting Tools 249

Alchemer Mobile

APRIL 21, 2021

Surveys and Messages. Mobile teams also expanded their segments of consumers to survey (50%) which resulted in incredibly high response rates to Note-linked surveys (82%). The lesson here is consumers were eager to share feedback when they were asked for it, especially when it meant not leaving the app to do so.

Feedback Software 246

Feedback Software Research Software Education Technical Review 246

Alchemer Mobile

SEPTEMBER 24, 2020

Use a Message Center for Rescheduling, Canceling, and Questions. Many healthcare providers already send text messages or app notifications of some sort for appointment confirmations. If you have a two-way messaging center in-app , patients can easily send these questions and get a personalized response.

Feedback Software 195

Feedback Software Healthcare Development User Testing 195

Alchemer Mobile

NOVEMBER 8, 2022

Response targeting can also be utilized by marketing teams to present higher converting offers to customers based on previously indicated preferences, while research teams can easily re-target past survey participants for follow-up questioning to deliver actionable findings faster. Modernized, WCAG-Compliant Interactions. Apptentive SDK 6.0

Product Research 244

Product Research User Testing Feedback Software Feedback Loop 244

Userpilot

MAY 13, 2024

Customer feedback surveys serve as invaluable tools for gathering actionable insights directly from your audience. Types of surveys include: Customer Satisfaction Score (CSAT). Survey questions can be closed- or open-ended. Customer feedback surveys are a way of gathering user insights and sentiments about your product.

Customer Feedback 90

Customer Feedback User Testing Feedback Software Product Research 90

Intercom, Inc.

NOVEMBER 5, 2018

And today, there’s one channel where more potential customers are than any place else: messaging and live chat. And because we talk to people via messaging all day, we’ve now come to expect to be able to talk to businesses that way too. 53% of buyers are more likely to buy from a business they can message”. What is live chat?

Reporting Tools 239

Reporting Tools User Testing Data Visualization Customer Experience 239

Alchemer Mobile

JANUARY 26, 2021

As consumers, we now expect the brands we love to deliver the right message , to the right person, via the right medium, at the right place, and at the right time across all of their digital and onsite experiences. To start, think about the in-app message you’re sending to figure out timing and placement.

User Testing 246

User Testing Customer Feedback Customer Experience Feedback Software 246

Alchemer Mobile

FEBRUARY 2, 2021

According to an InMobi survey , the number one challenge facing app developers today isn’t design or development. Once your landing page is live, you can start collecting leads, offer a preview of your app press and early adopters, and integrate with an analytics or A/B testing tool to test variations of your messaging strategy.

Feedback Software 264

Feedback Software Analytic Tools Research Software Product Research 264

Piyanka Jain

MAY 13, 2020

EY achieves this by asking the customer for their preferences using their style survey. The survey identifies preferences on color, style, fit, body type, size, age, skin tone, etc. Now imagine, if you could know, based on the style survey of the customer and their social profile?—?whether month to its subscribed customers.

User Testing 195

User Testing Customer Experience Artificial Inteligence Messaging 195

Alchemer Mobile

JUNE 4, 2019

Their A/B testing capabilities can uncover how different changes and features impact success metrics such as purchase rates, trial requests, onboarding, survey results, and more. Apptimize can help brands create powerful audience segments, identify the cause of conversion funnel drop-offs, and test new features.

Feedback Software 240

Feedback Software Analytic Tools Data Visualization User Testing 240

Alchemer Mobile

APRIL 12, 2022

In 2020, interaction rates went way down as brands only wanted to reach out to consumers with the most critical messaging during the height of the pandemic. Learn How Pilot Flying J Uses Apptentive Mobile Surveys and Fan Signals. Data included: Ratings and reviews. Interaction and response rates. Popular phrases. Consumer sentiment.

Travel 261

Travel User Testing Research Software Feedback Software 261