Intercom, Inc.

SEPTEMBER 21, 2022

Although we’ve seen consumer software improve in leaps and bounds in the last few years, legacy support software just hasn’t kept up. “44% As part of this, we’ll see more companies adopting self-serve support and proactive messaging using dynamic, personalized content to anticipate issues before they happen.

Research Software 118

Research Software User Testing Customer Experience Vision 118

Userpilot

SEPTEMBER 21, 2022

This proactive support system improves the customer experience, which increases customer retention. Effective knowledge base software improves the ease of creating, sharing, and managing content for your support team. What are essential features to look for in knowledge base tools? Self-service portal. Analytics.

Analytic Tools 83

Analytic Tools Feedback Software Reporting Tools Data Visualization 83

Userpilot

SEPTEMBER 2, 2022

Customer education platforms are software specifically designed to make onboarding and continuous user education easy. Benefits of customer training software: Improved customer experience and customer satisfaction, better onboarding , reduced time to value , increased customer engagement , etc. Messages—for in-app communication.

Analytic Tools 91

Analytic Tools Feedback Software Reporting Tools Education 91

Mironov Consulting

MAY 2, 2019

Unlike for major hardware, there is no perfectly accurate software spec. It’s impossible to completely describe every data validation check, option, logical branch, dialog box, pixel placement, error message and workflow without duplicating the code itself. And building out a fully working feature means spending real money.

Reporting Tools 91

Reporting Tools Analytic Tools Research Software Data Visualization 91

Userpilot

APRIL 9, 2024

Focused on personalized customer communication, Intercom leverages messenger-based interactions and targeted messaging for a highly personalized onboarding experience complemented by a suite of support and marketing tools. User segmentation for targeted messaging. Book the demo to find out more! Best onboarding platforms: Intercom.

Analytic Tools 52

Analytic Tools Feedback Software Reporting Tools Customer Communications 52

Userpilot

JANUARY 21, 2022

Channels to distribute your software release notes. But that doesn’t mean good release notes should be just a one-way direct line, broadcasting a message. In-app release notes: the best way to reach users with your message in a timely and contextual way (use different types of UI patterns , like modals and tooltips ).

Feedback Software 83

Feedback Software Analytic Tools User Testing Customer Feedback 83