Folding Burritos
FEBRUARY 13, 2018
The main goal was to show that by thinking about what , when and to whom we need to communicate , we can find different ways to get the message across without spending so much time on it. The template for recent and upcoming releases is essentially the same, but what changes is the point of reference.
Alchemer Mobile
MARCH 8, 2022
Simply put: Customer engagement refers to the relationship and interactions customers have with a brand across all touchpoints and steps along the customer journey. Interactions: What percent of customers are messaged and prompted; what percent of customers respond to a message or prompt? What is customer engagement?
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Intercom, Inc.
NOVEMBER 17, 2021
Writing a clear, timely, and empathetic message to your customers is a very sought-after craft. For the past 25 years, she’s been helping people and businesses draft their own style guides and write better emails, chats, and social media messages to improve both communication and the customer experience. Say it like you mean it.
Alchemer Mobile
MARCH 9, 2022
Customer retention refers not only to a brand’s ability to convert customers from one-time buyers to repeat purchasers but also their ability to do this over time. Use contextually relevant messaging and proactive customer engagement strategies. Boosting retention doesn’t mean you have to completely reinvent the wheel.
Mind the Product
MAY 20, 2021
Focus on identifying your target audience, communicating an authentic message that they want and need and project yourself as an “expert” within your niche” Kim Garst, Marketing Thought Leader As she states in her quote, the fundamental principle to winning first reference customers in the mainstream market is to target a specific niche (..)
Intercom, Inc.
MARCH 2, 2021
Here’s how to put on your Sherlock Holmes detective hat and ask the right questions, get to the bottom of their issues, and provide better support through messaging or live chat. First, ask some follow-up questions, trying to rephrase their initial message. I like to include a suggestion on what they might be referring to.
Product Talk
APRIL 5, 2023
Getting a group together to generate ideas—an activity often referred to as “ brainstorming ”—doesn’t always go smoothly. Getting a group together to generate ideas—an activity often referred to as “brainstorming”—doesn’t always go smoothly. We weren’t trying to go head-to-head with other messaging services.
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