Lenny Rachitsky

AUGUST 20, 2024

how AI is getting closer to replacing PMs , which parts of the job are most likely to be impacted ), so I wanted to take this week to share an important message: I believe that product managers are the best -positioned role in tech to thrive in a world of AI. In fact, many jobs will start to look more like product management.

Positioning 143

Positioning User Friction Weak Development Team User Testing 143

Mind the Product

FEBRUARY 12, 2020

It’s also essential to creating a team where great people want to work. In a perfect product development world, communications are seamless, specifications are clear, and product and engineering teams work together without friction. These are team goals that get shared across the company. Share Leadership and Credit.

Engineering 213

Engineering Weak Development Team Customer Experience User Testing 213

Userpilot

JULY 22, 2024

Product positioning is crucial in product management to attract prospects and stand out in your niche. But how can you start crafting an effective positioning strategy that appeals to your target audience? TL;DR Developing a solid product positioning strategy involves several key steps. Understand your competition.

Research Software 103

Research Software Positioning Data Visualization Definition 103

The Product Manager Coach Blog

MARCH 4, 2025

Building trust with stakeholders isnt just a nice-to-haveits essential to preventing failed product launches due to poor stakeholder management. Poor stakeholder management is one of the leading causes of failed product launches, often leading to misalignment, unexpected delays, and increased costs. Speak their language.

Customer Feedback 69

Customer Feedback Weak Development Team User Testing Customer Experience 69

Alchemer Mobile

FEBRUARY 2, 2021

According to an InMobi survey , the number one challenge facing app developers today isn’t design or development. The bad news? You don’t need a big budget or a dedicated marketing team to market your app. Now it’s time to put your app and positioning to the test. It’s marketing. The good news?

Feedback Software 264

Feedback Software Analytic Tools Research Software Product Research 264

Userpilot

DECEMBER 9, 2021

In the competitive world of SaaS products, product positioning is definitely something your product marketing team can’t afford to ignore. Product positioning allows you to identify your market niche. What is product positioning? Why is product positioning important? Benefits of good product positioning.

Research Software 98

Research Software Feedback Software Analytic Tools Positioning 98

Mind the Product

APRIL 10, 2020

Itamar highlights three types of product launches: Positive – where a product is launched and is incrementally improved upon. Negative – where launches are so bad they get rolled back. This in turn feeds project plans and feature roadmaps, and the micro-planning of an agile product team. These are very rare.

Framework 223

Framework Weak Development Team Customer Experience User Testing 223

Intercom, Inc.

DECEMBER 4, 2019

One of the biggest determining factors of a company’s success is the clarity of its message, and how that clarity comes across in every interaction across the product and brand. 1 Poor definition of value proposition and feature focus. While Squarespace and Ryanair manage to make this alignment look easy, the reality is anything but.

Branding 209

Branding Weak Development Team Technical Review Airlines 209

Alchemer Mobile

JUNE 16, 2022

We leverage a six-step process to help our customers gauge their feedback strengths and weaknesses. That way, the next time they do have an issue with your app, they’ll remember that they can communicate those issues directly with your team—rather than the route of impersonal and indirect app store reviews. Ready to get started?

Feedback Software 246

Feedback Software User Testing Customer Feedback Product Research 246

Intercom, Inc.

APRIL 23, 2019

That’s why we built Product Tours to assist with the job of user onboarding within your product, alongside our best-in-class in-app messaging and knowledge base products. So what makes an onboarding experience positive? A poor onboarding experience can lead to refunds or cancellations that you can’t afford.

Onboarding KPIs 199

Onboarding KPIs User Testing Customer Experience Research Software 199

Intercom, Inc.

MARCH 12, 2019

A little over a year ago, I got the opportunity to start a new team within our sales organization – a team of Relationship Managers dedicated to growing our current customers at scale. To do the first, we had to hire, train, and write a playbook – the building blocks of any team. Relentlessly measure impact.

Weak Development Team 171

Weak Development Team Customer Experience User Testing Customer Feedback 171

BrainMates

NOVEMBER 1, 2021

Developing and launching a product only to have it fail is the complete antithesis of the “Fail Fast” innovation motto. You have just invested 1000s of work hours and millions of dollars in developing & launching this product. Failure Point #4 – Poor design & execution. To that, I say unequivocally NO !

Weak Development Team 105

Weak Development Team Product Research Development Research Software 105

Folding Burritos

DECEMBER 7, 2017

This led me to reach out to 14 leading Product Managers and talk with them about how they use customer feedback in their own companies and teams. One way to do it, is to find ways to help other customer-facing teams (like Sales and Support) do their job. A further step into this is to actually be part of those teams sometimes.

User Testing 249

User Testing Customer Feedback Feedback Software Customer Experience 249

Userpilot

JULY 29, 2019

When I started my first business 6 years ago (which has miraculously survived until this day) I didn’t even have a clue what “market or product positioning or product positioning strategies” were. Not because of the product itself – but how it was positioned on the market. If you’re wondering where’s SaaS?

Feedback Software 104

Feedback Software Positioning Reporting Tools Strategy 104

Product Innovation Educators

AUGUST 14, 2023

I founded Prodify so my team and I can help companies by sharing knowledge from our previous experiences. It’s not because they’re bad at what they do. Product management is concentrated on the creation of customer value from which you’re then in a position to derive business value.

Technical Review 268

Technical Review User Testing Weak Development Team Vision 268

Folding Burritos

FEBRUARY 22, 2016

Most likely, you even found yourself in this position right from the get-go; you probably didn’t cause this. You want the stakeholders’ input, but you need it to be (and need them to think) in terms of problems for you and your team to solve. You get to the moment when everything’s prioritized for the next development cycle.

Analytic Tools 322

Analytic Tools Reporting Tools Data Visualization User Testing 322

Userpilot

NOVEMBER 7, 2024

Let’s review everything your customer success team has to do in the absence of any customer success tools. Ensure that your data is clean and easily accessible, as poor data quality undermines the value of even the best customer success tool. This will allow teams to identify at-risk accounts and prioritize proactive outreach.

Data Visualization 105

Data Visualization Analytic Tools Feedback Software Reporting Tools 105

Intercom, Inc.

MAY 4, 2018

Imagine walking into the office one morning and having your star team member ask if you have a few minutes to talk. These create more meaningful relationships with people on your team, uncover what motivates them and as a result increase their impact and engagement in their current role. What’s your current development focus?

Weak Development Team 223

Weak Development Team User Testing Customer Feedback Customer Experience 223

Product Management Unpacked

APRIL 3, 2020

Stereotypes about what kind of work can or cannot be done remotely lead to unrealistic expectations and underperforming programs. The job of a product manager has many elements, but at its core is a responsibility to build relationships, especially with development, engineering, sales and sales leadership, as well as executive management.

Weak Development Team 163

Weak Development Team Product Management Product Manager Banking 163

Intercom, Inc.

APRIL 22, 2021

If you’re a senior engineer and want to further your career, what skills should you develop? Moving forward in your career, avoid the trap of doing work that feels high-impact, but it’s actually not , or work that makes you look good at the expense of the project and the team. How do people move into staff engineering roles?

Technical Review 274

Technical Review Leadership CTO Coach Weak Development Team 274

Product Talk

SEPTEMBER 4, 2024

. – Tweet This The product team at Botify knows this all too well. While Chief Product Officer Christophe Frenet initially guided this transition, many members of the team stepped in to facilitate this process. However, Claire adds it wasn’t all bad. Along the way, they’ve given a lot of thought to this process.

Product Research 219

Product Research Onboarding KPIs CTO Coach Research Software 219

Userpilot

JUNE 30, 2022

Without it, you’d find yourself implementing features for the wrong customers, distorting your value proposition, and leading your customer support (CS) team to burnout from dealing with bad-fit users. 75% of companies will break up with poor-fit customers, according to Gartner. Let’s go over the concepts.

User Testing 98

User Testing Feedback Software Analytic Tools Customer Experience 98

Mind the Product

MARCH 16, 2018

Sue is an engineering lead on a team and Tom is the product manager. Not surprisingly, Tom, Sue and team are under a lot of pressure to get this world-changing product out the door. In today’s team meeting the debate escalated into an argument. Meet Sue and Tom. The potential is HUGE! It can happen so easily.

Weak Development Team 167

Weak Development Team Product Research Management Management 167

The Product Coalition

FEBRUARY 26, 2022

I’ve asked friends who do the job at social events and got the same answer, and frequently asked members of my own teams, who struggled to find the time to do it. To compensate, I’ve seen UX researchers & designers pick up the mantle a lot more, and the design teams have really leaned into this space.

User Testing 191

User Testing Weak Development Team Customer Experience Customer Feedback 191

Intercom, Inc.

JANUARY 31, 2019

The process of defining your positioning strategy is not a one-and-done deal – in a crowded marketplace, it needs to be an ongoing exercise. And as the organization grows, the work involved to get teams aligned on who you’re selling to and how you’re selling is not something to be taken for granted either. They include: Close.io

Customer Experience 165

Customer Experience Customer Feedback User Testing Weak Development Team 165

Product Innovation Educators

FEBRUARY 28, 2022

He is also the Chief of Teaching and Facilitation at StoryBrand, a Nashville-based company that helps organizations across the globe clarify their messages so their organizations will grow. Position your customer as the hero of the story and your product or business as the guide. If I’m a team manager, my team is the hero.

Framework 236

Framework Marketing Transportation Product Management 236

The Product Coalition

OCTOBER 5, 2021

Be with your team every day What they don’t tell you is that Product Management is not glamorous. Day-to-day you should be down in the trenches with your team, battling it out. Do whatever it takes to win You are the captain of your team, but you are also the navigator, the sniper, and the bandleader. Lesson #2?—?Do Lesson #3?—?Build

Product Management 160

Product Management Product Manager Weak Development Team Management 160

Userpilot

APRIL 22, 2024

Extract feature development insights. Involve cross-functional collaboration with the sales team, product team, engineering, and other relevant stakeholders. This type of analysis helps identify which features contribute positively to your product’s value and which might be redundant or underperforming.

Data Visualization 105

Data Visualization Analytic Tools Feedback Software Weak Development Team 105

Product Talk

JANUARY 31, 2024

Because discovery involves changing the way you work on an individual, team, and even company level, it’s all too easy to make mistakes and missteps. If you’ve already begun to develop continuous discovery habits, maybe one of these stories will remind you of something you’ve experienced somewhere in your journey.

Product Research 267

Product Research Reporting Tools Feedback Software Customer Communications 267

Mind the Product

MAY 25, 2018

In 2012, when I was working as part of the JustGiving team responsible for innovative products and disruptive business models, we decided to test how people could raise money for non-charitable good causes. Initially we worked with a team from ThoughtWorks for 12 weeks. 2014 – Testing and Growing the Team.

User Testing 149

User Testing Weak Development Team Onboarding KPIs Customer Experience 149

Intercom, Inc.

JUNE 13, 2018

Of all the ways to get your message into the world, staging events might not seem like the most efficient or scalable. Product positioning, knowledge and brand awareness are your first ports of call in the early days. Any company’s first events team member will need to be a curator, then a promoter and lastly a producer.

Events 205

Events Branding Customer Experience User Testing 205

Intercom, Inc.

DECEMBER 12, 2018

Stacks can be developed at the project, team, or functional level and are regularly used to improve internal collaboration, measure the impact of marketing activities and reach customers in new ways. Without this foundation, your marketing stack can become a set of siloed tools that will bog your team down in complexity.

Analytic Tools 223

Analytic Tools Research Software Feedback Software Reporting Tools 223

Userpilot

MARCH 25, 2024

Various factors could cause customer churn, including bad product-customer fit , poor user onboarding experience , poor customer service , and weak customer relationships. However, most customer churn falls under one of four categories: Bad product-customer fit Several factors could lead to a poor product-customer fit.

User Testing 104

User Testing Customer Experience Customer Feedback Data Visualization 104

The Product Coalition

JUNE 24, 2022

digital product management positions have never been more pervasive or idolized than they are right now. Apparently, what I don’t see is many articles aimed at helping people understand what the product manager position is actually like, and whether it is a good fit for them?—?personally. Let’s be real for a second?—?digital

User Testing 162

User Testing Analytic Tools Research Software Feedback Software 162

Product Innovation Educators

NOVEMBER 23, 2020

Meanwhile, I was working with other clients on positioning their products for survival through the pandemic, and I asked leaders, “How are you even trying to approach this?” Microsoft Teams had to figure out how to scale and service their product when its application was far greater than they had anticipated.

Airlines 181

Airlines Product Management Product Manager Data Visualization 181

nulab

SEPTEMBER 2, 2022

But even in those cases, offboarding can be an opportunity to turn a potentially negative situation into a positive one. Being supportive can prevent hard feelings and ensure the departing employee remains a positive ambassador for the company. Notify the team. So, what is offboarding, exactly? It’s good business.

Weak Development Team 104

Weak Development Team Software Review Feedback Software Document 104

UX Studio: Product Management

JUNE 22, 2021

They get most of the recognition, but they also have to be involved in everything, which is super tiring and often leads to stress, burnout, and bad health. They don’t have to make every decision and double-check everything done by their teams. Context: the most important tool to empower your team. All without their manager.

Data Visualization 130

Data Visualization User Testing Weak Development Team Analytic Tools 130