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Moving from reactive to proactive customer support

Intercom, Inc.

With the right approach and proactive support tools – think Outbound Messages , Product Tours , and Mobile Carousels – you can provide every customer with the fast, personal help they need at the exact moment they need it. Then we make sure to address those exact issues at pivotal moments in our onboarding.

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The Top 15 Customer Success Webinars to Watch in 2024

Userpilot

Customer success webinars are a great way to unlock insights about improving your customer experience and product engagement. It will provide you with a comprehensive list of the best on-demand and upcoming webinars on diverse customer success topics you should watch this year. Featuring : Lusine Sargsyan from Userpilot.

Webinar 105
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5 Feature Adoption Metrics That Every PM Should Track & 5 Strategies To Improve Them

Userpilot

Are you having trouble deciding on what feature adoption metrics you should choose to measure the success of the new feature? In this article, we’ll cover the key metrics you need to develop an informed feature adoption strategy and discuss how you can improve them. What is feature adoption in SaaS?

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A Guide to Customer Retention: Importance, Strategies & Metrics

Userpilot

Customer retention is vital for product success and business profitability. You will also learn how to build a retention strategy, what metrics to track, and 10 bulletproof retention tactics for SaaS companies. TL;DR Customer retention is the ability to keep your customers actively using their products.

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Using Data and Messaging to Drive Product Activation

Speaker: Ruben Ugarte, Founder, Practico Analytics

Onboarding users is filled with possibilities and challenges. Not only are you showing the user how to use your product, but it's also a chance to connect with them and understand their needs. Of course, it’s crucial to have a good onboarding experience to drive your activation metrics.

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17 Customer Onboarding Strategies to Delight and Build Lasting Relationships

Userpilot

Researching customer onboarding strategies for your SaaS product? The article shares 17 tried-and-tested customer onboarding tactics that will help you build delightful user experiences and drive product growth. Create a welcome series of in-app and email messages to greet users and kick off onboarding.

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Core Feature Adoption Rate: Benchmark Report 2024

Userpilot

That’s the average core feature activation rate across the companies we studied for our Product Metrics Benchmark Report 2024. We also look at ways to improve the core feature activation rate for your SaaS product! We also look at ways to improve the core feature activation rate for your SaaS product!