Intercom, Inc.

NOVEMBER 5, 2018

And today, there’s one channel where more potential customers are than any place else: messaging and live chat. And because we talk to people via messaging all day, we’ve now come to expect to be able to talk to businesses that way too. 53% of buyers are more likely to buy from a business they can message”. What is live chat?

Reporting Tools 239

Reporting Tools User Testing Data Visualization Customer Experience 239

Intercom, Inc.

MARCH 15, 2022

But for marketing teams, getting it right can not only impress your customers and turn them into long-term advocates – it can also give your messaging the boost it needs to drive better results. Use first-party customer data to enrich your messaging. So how can you create more personalized and engaging marketing campaigns?

Data Visualization 129

Data Visualization Messaging Analytic Tools Research Software 129

Alchemer Mobile

FEBRUARY 2, 2021

These steps are designed for even the humblest of budgets and will help not just with acquisition, but with the entire spectrum: validation, testing, engagement, retention, referrals, and revenue. Now it’s time to put your app and positioning to the test. Are there any bloggers or journalists whose names keep coming up?

Feedback Software 264

Feedback Software Analytic Tools Research Software Product Research 264

Product Talk

APRIL 9, 2025

Field names werent descriptive and no further context was provided. The easiest way to fix this is to test your documentation with real customers. The best teams write and test their documentation before they write any code. I wanted to use the API to automate welcome messages for members in my community.

Product Research 132

Product Research Software Review User Testing Technical Review 132

Userpilot

NOVEMBER 27, 2024

They show browser information, error messages, and precise user actions leading to technical issues, streamlining the debugging process. Finally, test the hypotheses by making changes and measuring their impact. For example, run A/B tests to see if the new version outperforms the control. What kind of data are we talking about?

Data Visualization 105

Data Visualization Analytic Tools Definition Customer Feedback 105

Product Innovation Educators

OCTOBER 2, 2023

Around 2013, a serial entrepreneur named Mark Randall sold his startup to Adobe and joined Adobe. It’s important to spread the message that not every idea is good and not every idea needs to be good. You should test a lot of ideas with a little money. You should test a lot of ideas with a little money.

Data Visualization 319

Data Visualization Startups Naming Product Research 319

Product Innovation Educators

MARCH 3, 2025

Experimental Approach One of their key experiments involved a blind testing methodology. Surprising Results In these blind tests, the AI-generated needs statements performed just as well asand in some cases better thanthose crafted by human analysts. Authenticity – How true was the need to what customers actually said?

Research Software 156

Research Software Product Research Artificial Inteligence User Testing 156

Userpilot

SEPTEMBER 15, 2023

What is concept testing and how can it help accelerate your product-led growth ? In this article, we’ll go over some concept testing examples from some of the best B2B and B2C brands to help you get started with your strategy. Get feedback on different messaging and ads to find which resonates. What is concept testing?

User Testing 105

User Testing Feedback Software Product Research Analytic Tools 105

Product Talk

MAY 15, 2024

You had to keep an eye on which pop-up messages were enabled, otherwise users would get several in a row.” There was a “what you see is what you get” (WYSIWYG) interface for designing the pop-up message, and you could add title text, an image, and up to two buttons with text labels. Yes we really want you! Come get your gift card.

Product Research 312

Product Research Feedback Software Analytic Tools User Testing 312

Intercom, Inc.

JANUARY 21, 2020

Text introduces us to each app, starting with its name, and text guides us to how apps work and what value they provide, from instructions and inputs to settings and disclaimers. These factors could make this banner the most valuable message for new users (and therefore for eBay) when they open the app. of the screen.

Research Software 291

Research Software User Testing Data Visualization Customer Experience 291

Userpilot

JANUARY 20, 2024

How can message mapping support your company’s communication with customers and drive product engagement ? We also show you how to create a message map for your SaaS! Utilizing message mapping ensures all team members’ alignment in their communication across various channels. Let’s get to it! Book the demo!

Messaging 100

Messaging User Testing Research Software Analytic Tools 100

The Product Guy

SEPTEMBER 12, 2017

You might be testing a new feature with a subset of your users, as Facebook frequently does in their experiments. But they shouldn’t receive the same message about your new feature. Which message is more effective? Or “We saw that you look at a lot of [Metro stations] when you use [Our App Name Here].

Research Software 273

Research Software User Testing Analytic Tools Product Research 273

Lenny Rachitsky

NOVEMBER 12, 2024

Aim for under a minute (make it feel lightweight) Film two takes (or more) to get your message clear and succinct In your message, pitch the brevity and time ROI for everyone: Most PMs still don’t do Looms outside of major announcements or bug reports. Remember that receiving a Loom can initially feel like a burden.

Product Research 108

Product Research Reporting Tools Data Visualization Research Software 108

The Product Guy

JANUARY 8, 2019

We refined the message and added features important for our partners and users. Once we had a couple dozen big names, it was easy to convince the laggards. At the heart of the Lean customer development is testing hypotheses by uncompromisingly staying in tune with the customers. We went into a frenzy and wanted to grow bigger.

Product Research 354

Product Research Customer Experience Weak Development Team Agile 354

Userpilot

OCTOBER 28, 2024

It involves delivering consistent messaging across all channels. A/B test your onboarding flow to refine customer onboarding process Not sure what onboarding flow to use or which elements to incorporate? Thankfully, you don’t have to guess your way into failure or accuracy; just conduct A/B tests. A/B test results.

User Testing 105

User Testing Customer Feedback Customer Experience Onboarding KPIs 105

Product Talk

JANUARY 24, 2024

Ben will then send a direct message to anyone who comments on or reacts to the post, asking them if they would be open to doing a quick Zoom interview. He sends one follow-up message to anyone who doesn’t respond to his first message. However, Ben shares that it’s taken time to refine his messaging for this type of outreach.

Research Software 263

Research Software Feedback Software User Testing Customer Experience 263

Intercom, Inc.

SEPTEMBER 18, 2019

Your potential customers see dozens, sometimes hundreds, of marketing messages every day and everywhere: on social media, on their phones, on billboards as they drive down the street. Any marketing messages they see then are effectively out of context. Any marketing messages they see then are effectively out of context.

Research Software 36

Research Software Marketing Customer Communications Data Visualization 36

Userpilot

APRIL 24, 2024

Usability testing is an invaluable resource for UX researchers…but only if you’re able to recruit participants in the first place. TL;DR Challenge : Lisa, our UX researcher, found it difficult to recruit participants for usability tests via email since B2B users are busy individuals with cluttered inboxes.

User Testing 104

User Testing Product Research Research Software Data Visualization 104

Product Talk

SEPTEMBER 18, 2024

Most product teams still aren’t managed by outcomes , talking to customers regularly , or testing their assumptions (or even testing their ideas). And by email—simply copy and paste the following message: Hi friends and colleagues, I just participated in the Continuous Discovery Habits Benchmark Survey. It only took 7 minutes.

Product Research 195

Product Research User Testing Customer Feedback Testing 195

Userpilot

JUNE 18, 2024

A/B testing is a powerful tool that can help you uncover hidden opportunities and optimize your marketing efforts. Whether you’re looking to attract new leads or improve engagement with existing customers, this article will guide you through the A/B testing process from start to finish. We’ll cover: What A/B testing means.

User Testing 105

User Testing Data Visualization Product Research Testing 105

Intercom, Inc.

DECEMBER 12, 2018

Demandbase enables companies to deliver personalized online ads to specific people at specific companies across the web while refining the message to try to convert them into customers. Here’s a tried and tested formula: Pick a topic/keyword. We use it for: Sending targeted messages to visitors on our website. Promote it.

Analytic Tools 223

Analytic Tools Research Software Feedback Software Reporting Tools 223

Intercom, Inc.

JUNE 11, 2019

By offering reassurance and guidance via the welcome page – and following up with onboarding messages or a product tour – you’re helping users feel more confident about taking the first step. Use in-app messages on your welcome page to greet new users and let them know where they can find learning resources or contact support.

User Testing 203

User Testing Customer Experience Data Visualization Download 203

Alchemer Mobile

APRIL 24, 2018

What are some of the hottest, up-and-coming mobile apps not named Instagram, Snapchat, or Uber? App Name: Venmo. App Name: Duolingo. We constantly use A/B testing to discover the exact lesson lengths that will keep people coming back again and again. App Name: DoorDash. App Name: PicsArt Photo Studio.

User Testing 203

User Testing Customer Experience Artificial Inteligence Naming 203

Userpilot

JUNE 9, 2023

There’s a lot of confusion when it comes to multivariate testing vs A/B testing. Is multivariate testing just A/B testing with more than two variants? TL;DR A/B tests focus on analyzing the impact of one change against a controlled group to see if the changed version performs better. Are they the same?

Product Research 98

Product Research User Testing Testing Customer Experience 98

Product Talk

OCTOBER 2, 2024

Founded and headquartered in Landshut, Germany, HiveMQ empowers businesses to transform with the most trusted MQTT platform (a messaging protocol used for connecting sensors and devices, such as in the Internet of Things). HiveMQ should flawlessly pump messages 24/7 in the background without a single user interaction.

Feedback Software 249

Feedback Software Customer Experience Data Visualization User Testing 249

Userpilot

MARCH 30, 2025

To do this, you can use all sorts of in-app messages such as announcements, tooltips , or banners to expose your mobile app to people who will likely find value in it. You can tag messages as unread to check them out later when youre at the office, set reminders to address specific issues when youre on the desktop, star a message, and so on.

Research Software 66

Research Software User Testing Customer Experience Customer Feedback 66

Product Talk

DECEMBER 18, 2024

We can actually test our designs. Assumption Tests Help Us Discover the Right Solutions This is where our second small research activity is going to come into play. We’re going to test, does this solution address the target opportunity? Your messages are not specific enough. They’re not targeted enough.

Product Research 222

Product Research Research Software Analytic Tools Feedback Software 222

Intercom, Inc.

MARCH 5, 2018

Here are three simple, tested, but often overlooked live chat time-savers we’ve uncovered: 1. Our most successful customers use our bot, Operator, to automate the collection of contact information (email, company name and company size), while allowing their SDRs to build valuable relationships with prospects. Be selective.

Customer Experience 204

Customer Experience User Friction Product Research User Testing 204

Userpilot

MARCH 30, 2025

If youre managing a mobile product , I probably dont have to tell you that it is a must to learn how to send push notifications at the right time, with the right message, and to the right users. Best practices to avoid spamming and build real value with every message. Analytics and performance tracking. Cross-platform support.

Analytic Tools 66

Analytic Tools Data Visualization Onboarding KPIs User Testing 66

Intercom, Inc.

JULY 31, 2019

53% of buyers are more likely to buy from a business they can message, so if you’re looking for ways to make your marketing more effective in 2019, live chat is the way to go. They send your leads the exact messages you want them to see based on rules you define. Embed a video message in your chatbot.

Marketing 177

Marketing User Testing Research Software Embedded Analytics 177

Userpilot

DECEMBER 7, 2022

A/B tests are a well-known technique for testing UX elements but is it the only one? Are there any alternatives to A/B testing for product managers ? A/B tests are experiments in which you present two different versions of your product to an even number of users and check which of them performs better. Interested?

User Testing 98

User Testing Feedback Software Analytic Tools Research Software 98

Roman Pichler

MAY 10, 2017

As the name suggests, product-specific capabilities are limited to a single product or product portfolio. Leadership skills enable you to effectively guide the development team and lead the stakeholders, create an inspiring vision , and reach sustainable agreements , to name just a few. Test competing offerings.

Product Management 181

Product Management Product Manager User Testing Data Visualization 181

Userpilot

DECEMBER 6, 2022

The term “beta testing” is often associated with programmers who are testing out a new version of their software. That said, beta testing in marketing is just as important. Having clear goals , the right testers, an appropriate timeframe, and proper documentation will guarantee that your beta test is a success.

User Testing 96

User Testing Data Visualization Analytic Tools Feedback Software 96

Product Innovation Educators

JULY 3, 2023

They’ve tested and learned which of their solutions or growth ideas are working and have not been afraid to shut down ones that aren’t and scale up ones that are. Walmart understood they weren’t going to beat Amazon at its own game, but they have certain strengths—namely, physical stores.

Artificial Inteligence 282

Artificial Inteligence Leadership User Testing Feedback Software 282

The Product Coalition

DECEMBER 3, 2021

The chip contains a digital image of the passport holder’s photographs, linked to the owner’s name and other identifying information. Use Case 2 Hospitals use biometric authentication data to accurately diagnose patients and prevent complications, while hospitals and clinics perform biometric tests to protect patient data.

Artificial Inteligence 157

Artificial Inteligence User Testing Document Banking 157

The Product Coalition

FEBRUARY 3, 2022

This article is inspired by the book The Lean Product Playbook: How to Innovate with Minimum Viable Products and Rapid Customer Feedback by Dan Olsen and aims to describe two essential concepts described in the book, namely the Product-Market Fit Pyramid and the Lean Product Process that aims to help us achieve that fit. Messaging?—?the

User Testing 160

User Testing Product Research Product Marketing Customer Experience 160

Intercom, Inc.

DECEMBER 18, 2018

Plain and simple, email marketing is the tactic of sending marketing messages via email. Intercom could be a great starting point especially if you also plan to send in-app messages or use live chat for sales or support. Ultimately, the best way to find the right timing is with testing. Personalized messaging.

User Testing 150

User Testing Customer Experience Analytic Tools Research Software 150