Userpilot

JANUARY 18, 2022

But when trying to engage with a user that is inactive, your in-app messages have no chance of being seen. As the name suggests, product release emails are the ones that usually include the product release notes on top of announcing. Don’t rely on a single email to deliver the message as it can easily be missed.

User Testing 98

User Testing Feedback Software Research Software Technical Advisors 98

Userpilot

SEPTEMBER 8, 2021

We generally advise against linear, top-down product tours. As the name suggests, a welcome screen is a place to greet new customers. Frequently, we see SaaS companies using welcome screens to: Greet the user by name. Create a welcome screen that greets your users by name in a friendly way. Start from the welcome screen.

Analytic Tools 98

Analytic Tools Feedback Software Onboarding KPIs Software Review 98

Userpilot

JANUARY 17, 2023

As the name indicates, time to value (TTV) refers to the time it takes for a user to realize the expected value of your product. However, when you replace the white space with personalized messages, templates, guides, and onboarding checklists , you can help users get a head start when they sign up and accelerate their journey.

Feedback Software 98

Feedback Software Research Software Onboarding KPIs Customer Experience 98

Lenny Rachitsky

SEPTEMBER 3, 2024

The framework is based on his experience advising dozens of consumer subscription businesses, as well as his analysis of over 30,000 consumer subscription apps (based on proprietary data provided by RevenueCat ) and interviews with leaders at dozens of top consumer subscription companies. Your tips have been invaluable.

User Testing 132

User Testing Feedback Software Framework Onboarding KPIs 132

eG Innovations

JULY 2, 2021

eG Enterprise for Citrix VAD is licensed by server host or by named or concurrent user (that’s real and active users, not the list in your Active Directory). The documentation is here [link] (navigate via the left-hand index) and there is more information here: [link] (yes, we need to update the name ). link] gives some information.

Analytic Tools 105

Analytic Tools Reporting Tools Data Visualization Customer Experience 105

Userzoom

SEPTEMBER 5, 2019

Technically there are an infinite number of ways you could attempt to recruit participants for your user research. However, it is advised to proceed with caution because sometimes response quality can be a tad questionable when you’re blasting out emails to relative strangers (remember – screeners are your friends).

User Testing 85

User Testing Product Research Customer Feedback Customer Experience 85

Userpilot

JULY 13, 2021

That’s why we often advise SaaS companies to segment users prior to their walkthrough, to make sure that customers only see features during their walkthrough that make sense for their individual use case. Your non-technical product managers and product marketing managers will certainly thank you! Get a demo today!

Analytic Tools 98

Analytic Tools Onboarding KPIs Customer Experience Data Visualization 98

UX Studio

SEPTEMBER 4, 2019

The messaging, the communication, everything does. They focused too much on their technical side or even visual design, but nothing about the communication. You have UX writers, content strategists, so many names for writers in tech. I’ve followed the progress of company named Get Your Guide in the last year.

UX 79

UX Customer Experience User Testing Technical Advisors 79

The Product HQ

JUNE 20, 2024

The questions are in various categories and are inclusive of: General Questions Technical Questions Organization and Time Management Questions Feedback Questions Conflict Resolution Questions Product Management Process Questions Career Path Questions Management and Leadership Questions Let’s dive right in.

Data Visualization 52

Data Visualization Feedback Software Research Software User Testing 52

Gainsight

OCTOBER 1, 2021

Others were consultative, or they advised about technical needs. A true CS Ops leader will lead from the pack with a clear message of direction and communicate creatively to make sure they are understood. If so, you’ll often see it named “Revenue Operations”. In the beginning, CS Ops roles were in flux.

Reporting Tools 52

Reporting Tools Technical Advisors User Testing Construction 52

UX Studio

JANUARY 24, 2024

But I also advise designers not to oversee the business side of the relationship. This process may use multiple interactions and multiple channels, meaning that we should be delivering a cohesive look and feel, messaging, tone of voice across all of our customers. Learn to understand limitations, technical limitations.

Research Software 63

Research Software Feedback Software UX User Testing 63

Business of Software Conference

NOVEMBER 26, 2018

Anyway, my name is Rahul. And then on top of that, people were installing these plugins like ours Rapportive, but also Mixmax, Boomerang, Clearbit, Yesware, you name it, they had it and these plugins took each of those problems, clutter, performance, memory, offline, and made every single one dramatically worse. We were actually close.

User Testing 103

User Testing Product Marketing Engineering Feedback Software 103

Userpilot

MAY 26, 2021

This is often the case if a given product requires tons of integrations before a customer can get value out of it, or if installation is highly technical and requires advanced coding knowledge. The clue for the first reason is in the name. Consider gestures like: Greeting them by their first name. Introducing yourself.

Research Software 52

Research Software Feedback Software Onboarding KPIs Product Research 52

eG Innovations

AUGUST 11, 2022

eG Enterprise for Citrix VAD is licensed by server host or by named or concurrent user (that’s real and active users, not the list in your Active Directory). In general, we would not advise opening support tickets via a dumb email to a system such as Jira or ServiceNow.

Analytic Tools 52

Analytic Tools Data Visualization Reporting Tools Research Software 52