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Since I started my full time career, I’ve been able to attend a number of these meetups, where both current and aspiring PMs meet together to share knowledge and insights. Services (customer support, training, etc.) As a product manager, be prepared to be in a lot of meetings. Finance (pricing, revenue, etc.)
Countless anecdotes of customer connection shared in the company Slack and all-team meetings. . Increased appreciation for the work of Support, Success and Sales teams and their ability to deal with challenging situations. Supporttraining and onboarding. Create more empathy for both customers and customer-facing teams.
Since sales reps get questions during their pitch meetings and follow-ups, it’s good to arm them with an FAQ document. Support’straining must therefore delve into far more detail. In the supporttraining, the subject matter can extend into technical details.
Since sales reps get questions during their pitch meetings and follow-ups, it’s good to arm them with an FAQ document. Support’straining must therefore delve into far more detail. In the supporttraining, the subject matter can extend into technical details.
Product management should have a detailed qualification checklist to make sure these are “friendly” customers who meet all of our technical requirements. We’ll need a pretty complete working product to a narrow set of real customers, supplemented by lots of TLC and hands-on help.
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