Intercom, Inc.

DECEMBER 12, 2018

Known as the Martech 5000 — nicknamed after the 5,000 companies that were competing in the global marketing technology space in 2017, it’s said to be the most frequently shared slide of all time. The reasons for this growth – high-velocity economics of software innovation, the migration of money from old media to new media, etc.

Analytic Tools 223

Analytic Tools Research Software Feedback Software Reporting Tools 223

Intercom, Inc.

NOVEMBER 30, 2021

But in today’s fast-paced world, your customer support can only be as effective as the technology that underpins it. Study after study shows that the vast majority of support teams are unhappy with their current customer support tech stacks. Download The Ultimate Modern Support Tech Stack guide. Is your tech stack ready?

Technical Review 249

Technical Review Feedback Software Analytic Tools Reporting Tools 249

Lenny Rachitsky

FEBRUARY 25, 2025

Step 1: Preparation (3-5 weeks) The preparation step is a foundational effort where a lot of the groundwork and due diligence is done to inform the strategy selection process. Then iron out any adjustments as a result of these reviews. Let’s dive into detailed guidance for each step.

Strategy 118

Strategy Technical Review Product Strategy Product Research 118

Intercom, Inc.

AUGUST 11, 2020

As she tells it, “When I was fresh out of college, I was working at my first job in the tech industry. One day, I came into a meeting a few minutes late after another meeting had run over. Think about the impact that racism has already had in tech. Sam experienced the lasting effects words can have. Share the work.

Technical Review 289

Technical Review Software Review Systems Review Fractional CTO 289

The Product Guy

APRIL 9, 2019

In my company, we review a living document with our management chain on a quarterly basis to align business direction for the short-term (immediate one to two quarters) to the long-term (two to five years). No formal stakeholder review as this is meant to be the first version that will undergo many iterations and refinements.

Feedback Software 372

Feedback Software Analytic Tools Technical Advisors Strategy 372

The Product Guy

MARCH 12, 2025

Companies like Canva grew by defying industry conventions around complex, professional-focused design software making powerful design tools accessible to everyday users and businesses. If your meetings are full of nodding heads and no pushback, youre not making progressyoure just circling the familiar. and pursue the answers.

Data Visualization 150

Data Visualization User Testing Customer Experience Technical Review 150

Intercom, Inc.

OCTOBER 8, 2020

Freemium’s a great way to acquire lots of customers relatively quickly and easily, but the job of converting them to using a paid product is where the rubber meets the road. Right off the bat, Kristen acknowledges that the freemium model isn’t a universal cheat code for winning sales. Let the product be your sales guide.

Software Review 205

Software Review Enterprise Technical Review User Testing 205

Product Innovation Educators

FEBRUARY 17, 2025

Early in her career, Francesca encountered this phrase alongside the common description of product management as sitting at the intersection of business, user experience, and technology. Leadership doesn’t always mean management Many professionals enter product management from technical backgrounds, such as engineering or development.

Reporting Tools 179

Reporting Tools Feedback Software Customer Feedback Technical Review 179

Roman Pichler

FEBRUARY 14, 2023

These are typically brand-new and young products as well as products that are experiencing a bigger change, for example, to extend their life cycle by addressing a new market segment or by replacing some of the technologies. Using a product goal addresses this issue: You only add an item to the backlog if it helps you meet the goal.

Product Research 371

Product Research Feedback Software Research Software User Testing 371

Roman Pichler

APRIL 7, 2025

Additionally, you should review AI-generated answers rather than blindly trusting a tool, even if the results sound very convincing. Lack of Empathy While you can use sentiment analysis to uncover user emotions, AI-based tools are no replacement for meeting users and customers. Fourth, do you systematically review the product strategy?

Product Strategy 156

Product Strategy User Testing Data Visualization Strategy 156

Intercom, Inc.

APRIL 22, 2021

After writing An Elegant Puzzle about the challenges of engineering management in high-growth organizations, his focus shifted to a career path that’s much less understood – the technical leadership track. Or does this whole tech career thing support the writing? Architect, Tech Lead, Solver, and Right Hand. I don’t know.

Technical Review 274

Technical Review Leadership CTO Coach Weak Development Team 274

Roman Pichler

APRIL 13, 2021

Measuring how well your product is doing at meeting its user, business, and product goals is great. Let’s say that my new product is meeting its revenue targets, that the user feedback is excellent, and that NPS and referral rates are high. Step 3: Add Health Indicators. But it is not enough. Less is More.

Feedback Software 273

Feedback Software Data Visualization Analytic Tools Research Software 273

Melissa Perri

JULY 23, 2024

Some of these are Fortune 10 software-enabled companies going through digital transformations. I review strategies and roadmaps. At the end of this review, I do a Product Leadership workshop with C-Suite and Product leaders, where I show them what good looks like, and they have a chance to reflect on where they are.

Weak Development Team 250

Weak Development Team Product Research Research Software Feedback Software 250

Roman Pichler

OCTOBER 6, 2020

For example, generate revenue or meet a profit margin, reduce cost, or develop the brand? What architecture patterns and technologies may be used? Meeting users and customers, at least in form of a video call, not only helps you validate your assumptions and develop new ideas. What makes the product stand out?

Product Research 287

Product Research Technical Review Feedback Software Research Software 287

Userpilot

NOVEMBER 7, 2024

Let’s review everything your customer success team has to do in the absence of any customer success tools. Best customer success software for startups and small companies. Best customer success software shortlist ClientSuccess – starting from $15,000/year. Defining a customer success tool and other FAQs.

Data Visualization 105

Data Visualization Analytic Tools Feedback Software Reporting Tools 105

The Product Coalition

DECEMBER 29, 2022

Food tech is transforming the food industry by using cutting-edge technology to manage production, distribution, and consumption. When discussing food, technology is not the first thing that comes to our minds. Nevertheless, technology has altered every aspect of our life. Explore the article below for more.

Technical Review 153

Technical Review Data Visualization Software Review User Testing 153

Alchemer Mobile

NOVEMBER 10, 2022

You also might be reading this post thinking: “Who’s adding new tools to their tech stack right now?” Incorporating these tools into your customer experience tech stack will drive more engagement, gather high-quality customer feedback, and help inform your product roadmap. Supporting tech. This is a valid question.

Feedback Software 256

Feedback Software Analytic Tools Reporting Tools Data Visualization 256

The Product Coalition

JANUARY 27, 2024

Software development with sustainability in mind is a rising trend in digital spaces. Digital technology has inadvertently become a significant contributor to the growing carbon footprint of the tech industry. As software builders, we are uniquely positioned to influence this environmental trajectory.

Analytic Tools 154

Analytic Tools Research Software Reporting Tools Software Development 154

The Product Guy

AUGUST 30, 2017

The team had been working for almost a year and had a huge amount of code under their belts. We would regularly meet to discuss the features required, what the customers expected. But just because it was a lot of code doesn’t mean it worked. We’d made great code. We were testing our code. How did I get here?

Technical Advisors 309

Technical Advisors Product Manager Product Management Technical Review 309

The Product Coalition

NOVEMBER 2, 2021

A Technical Exercise In this post, I’ll offer my idea of the sort of technical abilities expected from a product manager. But is a surprisingly small amount of materials about the technical aspect of PM work. However, if a non-techy PM meets a non-businessy team lead, things can go sideways pretty quickly.

Technical Review 154

Technical Review Analytic Tools Software Review User Testing 154

The Product Guy

MARCH 27, 2018

In my view, he or she should have these main skills: manage the release process and roadmap prioritization, be able to suggest technical solutions during discussions with developers, and be knowledgeable in all the tools and terminology of the Agile process. The quality of the code suffered while features were delayed.

Product Manager 290

Product Manager Product Management Technical Review Software Review 290

The Product Guy

SEPTEMBER 27, 2016

Meet the mentors…. Jordan has enterprise Software-as-a-Service experience within the facilities management, legal and pharmaceutical verticals, having most recently worked at ServiceChannel, Epiq Systems and Medidata Solutions. Vikas started his career as software developer with Siemens. Signup to be a Mentor Today!

Research Software 370

Research Software User Testing Analytic Tools Product Research 370

The Product Coalition

FEBRUARY 3, 2022

They want to know how to create a team that works diligently and creatively to serve customers and shareholders better. Reduce meeting overload. Most folks have a love/hate relationship with meetings these days, especially when they happen over Zoom. I managed many remote and hybrid teams for large brands. 1: Culture.

Technical Review 156

Technical Review Software Review Feedback Software Customer Experience 156

Roman Pichler

SEPTEMBER 11, 2023

Instead of sending status reports to stakeholders or having steering committee meetings, the individuals are now actively involved in progressing the product and they actively contribute to its success. Meeting this goal should therefore be a step towards achieving the product goal. This shows how important the role is.

Reporting Tools 376

Reporting Tools User Testing Customer Experience Product Research 376

Roman Pichler

SEPTEMBER 4, 2018

Make sure you carry out the necessary prep work prior to the sprint planning meeting. This is necessary for the following two reasons: First, if you start sprint planning without a properly prepared product backlog, you are likely to perform backlog and planning work in a comparatively short, time-boxed meeting. Come Prepared.

Technical Advisors 257

Technical Advisors User Testing Customer Experience Software Review 257

Intercom, Inc.

MARCH 10, 2022

This is where having the right tech stack comes into play. But when you place the power to resolve simple queries in the customer’s hands, those expectations become easier to meet. However, with the right tech stack, your team can handle even complex payment problems with ease. Pain points made powerful.

Customer Experience 209

Customer Experience Technical Review User Friction Data Visualization 209

Product Talk

MAY 4, 2022

It’s not about finding the right tech stack; it’s about finding the tech stack that works for your team. When it comes to the tools that support your continuous discovery, it’s not about finding the right tech stack. It’s about finding the tech stack that works for your team. Tweet This.

Research Software 246

Research Software Feedback Software Product Research Data Visualization 246

The Product Guy

OCTOBER 25, 2016

Meet the mentors…. Jordan has enterprise Software-as-a-Service experience within the facilities management, legal and pharmaceutical verticals, having most recently worked at ServiceChannel, Epiq Systems and Medidata Solutions. Vikas started his career as software developer with Siemens. Signup to be a Mentor Today!

Analytic Tools 356

Analytic Tools Research Software CTO Coach Fractional CTO 356

The Product Guy

FEBRUARY 27, 2018

So, I’ll start with this: a little while ago, I was having a difficult video call with my tech lead. But rather than pressing for answers, my tech lead simply sat back in his chair and shrugged. “Ah, Guest Post by: Stef Orzech (Mentee, Session 5, The Product Mentor) [Paired with Mentor, Alex Berman]. I furrow my brow incredulously.

Engineering 252

Engineering Weak Development Team Technical Review Software Review 252

Userpilot

DECEMBER 18, 2024

Unfortunately, the research backs this up, with a staggering 90% of users reporting that they stopped using an app due to poor performance. Expert review : Established design experts check your products design based on usability principles to identify potential improvements. Basically, anything that ruins the user experience.

Data Visualization 105

Data Visualization Analytic Tools Research Software User Testing 105

Product Talk

MARCH 13, 2024

Sam Lightowler’s Advice: Use a Diagram to Demonstrate Value Meet Sam Lightowler, Senior Manager of OTT Operations at Canadian Broadcasting Corporation. They received a lot of pushback from the engineers initially because it created complexities around code reviews, tech debt management, release processes, etc.

Research Software 322

Research Software Weak Development Team Feedback Software User Testing 322

Intercom, Inc.

AUGUST 18, 2022

You’re autonomous, your code is immaculate, and you have a deep understanding of building and shipping software. Then, four years ago, in 2018, she got a job at Algolia as a software engineer. She diligently rose through the ranks, finally growing into the individual contributor role of a staff engineer. Brian: Super.

Engineering 204

Engineering Software Review Technical Review Development Team Review 204

Product Innovation Educators

JANUARY 27, 2020

After leading software product teams for 10 years, I discovered the Product Development and Management Association (PDMA). Mark is also the CEO and founder of LeanMed, a medical device company dedicated to bringing essential treatment to underserved parts of the world through innovative technologies. That’s priceless.

Product Manager 278

Product Manager Product Management Systems Review Technical Review 278

Roman Pichler

NOVEMBER 1, 2022

As its name suggests, this roadmap focuses on product goals and outcomes, such as acquiring customers, increasing engagement, and future-proofing the product by removing technical debt. As you start implementing it and learn more about how to best meet the user, customer, and business needs, the product roadmap is likely to change.

Roadmap 354

Roadmap Weak Development Team Customer Experience Reporting Tools 354

Alchemer Mobile

MAY 19, 2021

Incorporating these tools into your customer experience tech stack will drive more engagement, gather high-quality customer feedback, and help inform your product roadmap. Our product, marketing, and customer service software helps companies make predictive decisions based on real-time measurement of their customers’ voices.

Feedback Software 236

Feedback Software Data Visualization User Testing Customer Feedback 236

The Product Coalition

OCTOBER 19, 2020

This is a well known mantra among tech CEOs, especially Facebook’s Mark Zuckerberg. To help illustrate the process, let’s say we’re an established B2B software company that makes vehicle inventory and sales products for the US automotive industry. Of course, the lesson here is: innovate or die. congratulations!

Technical Review 179

Technical Review Analytic Tools Research Software Development Team Review 179

Product Talk

JUNE 21, 2023

Meet Ellen Brandenberger , a product coach and consultant and Director of Product at Stack Overflow. Meet Ellen Brandenberger, a product coach and consultant and Director of Product at Stack Overflow. Meet new Product Talk instructor Ellen Brandenberger! to the roster. Tell us a bit about your background.

Product Research 194

Product Research User Testing Research Software Customer Experience 194