The Product Coalition

JANUARY 27, 2024

Software development with sustainability in mind is a rising trend in digital spaces. While software is intangible and doesn’t directly consume energy or produce emissions, its environmental implications lie in its development and usage. As software builders, we are uniquely positioned to influence this environmental trajectory.

Analytic Tools 154

Analytic Tools Research Software Reporting Tools Software Development 154

Userpilot

NOVEMBER 7, 2024

Let’s review everything your customer success team has to do in the absence of any customer success tools. Best customer success software for startups and small companies. Best customer success software shortlist ClientSuccess – starting from $15,000/year. Defining a customer success tool and other FAQs.

Data Visualization 105

Data Visualization Analytic Tools Feedback Software Reporting Tools 105

The Product Guy

JULY 30, 2020

Looking at a start-up company maybe there is no need to do a detailed stakeholder map as the product manager usually is well connected and already has update meetings on a regular basis with all relevant stakeholders like the CEO or VP of commercial operations. Secondly, when should you spend time to identify stakeholders ?

CTO Coach 391

CTO Coach Customer Experience Software Review User Testing 391

The Product Guy

MARCH 12, 2025

Companies like Canva grew by defying industry conventions around complex, professional-focused design software making powerful design tools accessible to everyday users and businesses. If your meetings are full of nodding heads and no pushback, youre not making progressyoure just circling the familiar. and pursue the answers.

Data Visualization 150

Data Visualization User Testing Customer Experience Technical Review 150

Product Talk

NOVEMBER 6, 2024

Meet the Continuous Discovery Champion, Teeba Teeba’s career so far has included four years in non-product roles, four years as a business owner, and four years working in fintech/banking product roles. Meet our continuous discovery champion, Teeba Alkhudairi. Teeba recently joined Lightspeed Commerce as a Senior Product Manager.

Product Research 173

Product Research Research Software Feedback Software User Testing 173

Intercom, Inc.

OCTOBER 8, 2020

Freemium’s a great way to acquire lots of customers relatively quickly and easily, but the job of converting them to using a paid product is where the rubber meets the road. Right off the bat, Kristen acknowledges that the freemium model isn’t a universal cheat code for winning sales. Meeting the needs of an enterprise buyer.

Software Review 205

Software Review Enterprise Technical Review User Testing 205

Roman Pichler

APRIL 13, 2021

Measuring how well your product is doing at meeting its user, business, and product goals is great. Let’s say that my new product is meeting its revenue targets, that the user feedback is excellent, and that NPS and referral rates are high. Step 3: Add Health Indicators. But it is not enough. Less is More.

Feedback Software 273

Feedback Software Data Visualization Analytic Tools Research Software 273

Roman Pichler

FEBRUARY 14, 2023

Using a product goal addresses this issue: You only add an item to the backlog if it helps you meet the goal. Simply ask yourself, “What is the next step we have to take to move forward and meet the product goal?” Note that frequently adapting your product requires that it’s easy to modify the code. Third, form a product team.

Product Research 371

Product Research Feedback Software Research Software User Testing 371

Intercom, Inc.

AUGUST 11, 2020

One day, I came into a meeting a few minutes late after another meeting had run over. But devising a process to smoothly overhaul the terminology was quite a challenge – these are the steps we ended up taking, and if you’re embarking on a similar review of your codebase, we recommend taking these into consideration.

Technical Review 289

Technical Review Software Review Systems Review Fractional CTO 289

Lenny Rachitsky

FEBRUARY 25, 2025

Step 1: Preparation (3-5 weeks) The preparation step is a foundational effort where a lot of the groundwork and due diligence is done to inform the strategy selection process. Then iron out any adjustments as a result of these reviews. Let’s dive into detailed guidance for each step.

Strategy 116

Strategy Technical Review Product Strategy Product Research 116

Roman Pichler

APRIL 7, 2025

Additionally, you should review AI-generated answers rather than blindly trusting a tool, even if the results sound very convincing. Lack of Empathy While you can use sentiment analysis to uncover user emotions, AI-based tools are no replacement for meeting users and customers. Fourth, do you systematically review the product strategy?

Product Strategy 156

Product Strategy User Testing Data Visualization Strategy 156

Roman Pichler

SEPTEMBER 11, 2023

Instead of sending status reports to stakeholders or having steering committee meetings, the individuals are now actively involved in progressing the product and they actively contribute to its success. Meeting this goal should therefore be a step towards achieving the product goal. This shows how important the role is.

Reporting Tools 376

Reporting Tools User Testing Customer Experience Product Research 376

Product Talk

JUNE 21, 2023

Meet Ellen Brandenberger , a product coach and consultant and Director of Product at Stack Overflow. Meet Ellen Brandenberger, a product coach and consultant and Director of Product at Stack Overflow. Meet new Product Talk instructor Ellen Brandenberger! to the roster. Tell us a bit about your background.

Product Research 199

Product Research User Testing Research Software Customer Experience 199

Melissa Perri

JULY 23, 2024

Some of these are Fortune 10 software-enabled companies going through digital transformations. I review strategies and roadmaps. At the end of this review, I do a Product Leadership workshop with C-Suite and Product leaders, where I show them what good looks like, and they have a chance to reflect on where they are.

Weak Development Team 250

Weak Development Team Product Research Research Software Feedback Software 250

The Product Coalition

AUGUST 28, 2023

The Software Development Life Cycle provides a practical framework you can apply to your product and improve your processes. It helps us meet customers’ demands, needs, and expectations. You should be able to define the project scope and goals clearly by outlining the objectives, functionalities, and features of the software.

Feedback Software 147

Feedback Software Reporting Tools Software Development Software Developers 147

Intercom, Inc.

AUGUST 17, 2020

At its core, localization is the process of adapting a product or service to meet the needs and expectations of consumers in a particular country or region. The hidden costs of forgoing localization. For many companies, the reality is that hiring specialized, multilingual support agents to serve the global market isn’t a viable option.

Research Software 276

Research Software User Testing Software Review Customer Experience 276

The Product Guy

AUGUST 30, 2017

The team had been working for almost a year and had a huge amount of code under their belts. We would regularly meet to discuss the features required, what the customers expected. But just because it was a lot of code doesn’t mean it worked. We’d made great code. We were testing our code. How did I get here?

Technical Advisors 309

Technical Advisors Product Management Product Manager Technical Review 309

The Product Guy

APRIL 9, 2019

In my company, we review a living document with our management chain on a quarterly basis to align business direction for the short-term (immediate one to two quarters) to the long-term (two to five years). No formal stakeholder review as this is meant to be the first version that will undergo many iterations and refinements.

Feedback Software 372

Feedback Software Analytic Tools Technical Advisors Strategy 372

Alchemer Mobile

FEBRUARY 24, 2022

Whether a customer completes a purchase, leaves a review, or mentions your company socially, there is always an emotional state connected to their action. NPS+ is the simple solution our team devised to meet our customers’ needs while still sticking to our beliefs about actionable customer feedback. In-app ratings prompts.

User Testing 246

User Testing Feedback Software Customer Feedback Customer Experience 246

Userpilot

MAY 22, 2024

You can access this information through the right customer lifecycle management software. To help you, we’ve listed the 10 best customer lifecycle management platforms in the market, including key features, user reviews, and pricing. The best customer lifecycle software in the market includes: Userpilot. Get a demo.

Analytic Tools 105

Analytic Tools Research Software Feedback Software Reporting Tools 105

The Product Coalition

NOVEMBER 2, 2024

I decided to review all the concepts of project and product management to understand what I was doing well and what I was not organizing correctly. Every meeting, milestone, line of code, and conversation became more meaningful when done with intention. This left me pondering: What exactly was I feeling, and why?

Product Management 142

Product Management Product Manager Management Management 142

The Product Guy

MARCH 27, 2018

The quality of the code suffered while features were delayed. And I had to explain why the team did not meet the sprint’s goals. In my situation, I was limited to lead effectively due to the physical gap. This takes time away from reviewing more stories during the hour-long session. The results were not always positive.

Product Management 290

Product Management Product Manager Technical Review Software Review 290

Roman Pichler

MAY 11, 2021

An agile development team does a good job if the memebers can reliably meet the agreed goals and create software that offers a great user experience and exhibit the desired quality. Unlike traditional approaches to software development, Scrum does not offer the role of a project manager.

Weak Development Team 358

Weak Development Team Product Research User Testing Customer Experience 358

Product Innovation Educators

JANUARY 27, 2020

After leading software product teams for 10 years, I discovered the Product Development and Management Association (PDMA). Almost one million children died from pneumonia in 2019, and 99% of those deaths were in developing nations, mainly due to a lack of supplemental concentrated oxygen. 4:43] What is your role with PDMA?

Product Management 278

Product Management Product Manager Systems Review Technical Review 278

Userpilot

NOVEMBER 7, 2024

Tap into existing resources : Review recordings of sales calls, customer support interactions , marketing materials, and product documentation. For example, Userpilot uses a checklist and progress bar to gamify its product tour and increase completion rates: Gamify your customer experience code-free with Userpilot.

Demo 103

Demo Analytic Tools Feedback Software Research Software 103

Product Talk

JUNE 12, 2019

Here are three “riffs” on how to illustrate the value product leaders realize when using the opportunity solution tree: Fight organizational amnesia with color-coding. Fight Organizational Amnesia with Color-Coding. They hold product/progress update meetings. Improve stakeholder collaboration. Co-create with customers.

Reporting Tools 244

Reporting Tools Feedback Software Data Visualization Product Research 244

Product Talk

MARCH 13, 2024

Sam Lightowler’s Advice: Use a Diagram to Demonstrate Value Meet Sam Lightowler, Senior Manager of OTT Operations at Canadian Broadcasting Corporation. They received a lot of pushback from the engineers initially because it created complexities around code reviews, tech debt management, release processes, etc.

Research Software 326

Research Software Weak Development Team Feedback Software User Testing 326

Roman Pichler

NOVEMBER 1, 2022

You should therefore adopt a collaborative approach where you involve the key stakeholders and development team members in creating, reviewing, and updating the product roadmap, preferably in the form of collaborative workshops. You should therefore review and adapt the roadmap on a regular basis. 7 The Roadmap is Speculative.

Roadmap 354

Roadmap Weak Development Team Customer Experience Reporting Tools 354

Roman Pichler

JANUARY 22, 2024

These might be end-user-facing or internal ones like a software platform, for instance; they might directly generate revenue or support commercial offerings. Part of this process should be regular portfolio strategy reviews. 1] Product Portfolio, Product Family, and Product Line—What’s the Difference?

Weak Development Team 280

Weak Development Team Strategy Software Review Vision 280

Intercom, Inc.

AUGUST 18, 2022

You’re autonomous, your code is immaculate, and you have a deep understanding of building and shipping software. Then, four years ago, in 2018, she got a job at Algolia as a software engineer. She diligently rose through the ranks, finally growing into the individual contributor role of a staff engineer. I was all alone.

Engineering 204

Engineering Software Review Technical Review Development Team Review 204

Userpilot

APRIL 26, 2024

Do that by choosing the right customer tracking software for your business. To help you out, we’ve come up with a list of the 13 best customer-tracking software solutions in the industry. TL;DR Customer tracking software helps you monitor and analyze your users’ behavior across different channels.

Data Visualization 105

Data Visualization Analytic Tools Reporting Tools Software Review 105

Userpilot

DECEMBER 18, 2024

Unfortunately, the research backs this up, with a staggering 90% of users reporting that they stopped using an app due to poor performance. Expert review : Established design experts check your products design based on usability principles to identify potential improvements. Basically, anything that ruins the user experience.

Data Visualization 105

Data Visualization Analytic Tools Research Software User Testing 105

Intercom, Inc.

MAY 25, 2022

Today, our systems dynamically scale to serve about 50,000 web requests per second at peak, 26,000 background jobs per second, and 11,000 public API requests per second – demonstrating our ability to continuously scale to meet the requirements of modern enterprises. At Intercom, we aim to run less software.

Reporting Tools 252

Reporting Tools Customer Experience Data Visualization Software Review 252

Product Innovation Educators

FEBRUARY 17, 2025

Call out unreasonable expectations, such as excessive stakeholder meetings that prevent meaningful customer interaction. Customer Interaction Required frequency of customer contact Expected depth of market understanding Methods for gathering customer feedback 2.

Reporting Tools 179

Reporting Tools Feedback Software Customer Feedback Technical Review 179

Roman Pichler

AUGUST 12, 2024

For instance, you would discuss the viability of the sales channels in a product team meeting. Not Enough Time and Authority : The stakeholders might not have the time to attend product team meetings and carry out the necessary work. The role might be filled by a product coach, Scrum Master , or agile coach. [5]

Weak Development Team 207

Weak Development Team Feedback Software Software Review Product Research 207

Product Talk

NOVEMBER 11, 2020

Due to COVID-19, many of the events on our list had to shift to virtual events. Even though we may not be able to meet in person, we suspect many of these events will be worth checking out. Business of Software USA. A lot has changed in the world since we last published our 2020 conference list. UX Australia. Canvas Conference.

Product Research 262

Product Research Software Review Naming Research Software 262

Product Talk

MAY 15, 2024

This meant that they could attach information like the user ID to the Typeform page and review it as part of the responses users provided. But just in case you haven’t met, Ellen is a Product Talk Academy instructor and regular contributor to the CDH community. At this stage, Ellen says they started looking at the tools they already used.

Product Research 312

Product Research Feedback Software Analytic Tools User Testing 312