Intercom, Inc.

FEBRUARY 18, 2020

We had a large group of talented people – some who knew features and workarounds better than anyone else, some who were experts in technical concepts, some who excelled in project and relationship management, and others who had a deep knowledge of particular industries. The only problem? We were operating in silos.

Technical Review 223

Technical Review User Testing Customer Experience Customer Feedback 223

Roman Pichler

OCTOBER 6, 2020

For example, generate revenue or meet a profit margin, reduce cost, or develop the brand? Will the product make a positive impact on people’s lives, the wider society, and the planet, or will it at least not cause any harm ? What architecture patterns and technologies may be used? What are its business goals?

Product Research 279

Product Research Technical Review Feedback Software Research Software 279

Intercom, Inc.

MARCH 10, 2022

This is where having the right tech stack comes into play. But when you place the power to resolve simple queries in the customer’s hands, those expectations become easier to meet. However, with the right tech stack, your team can handle even complex payment problems with ease. Pain points made powerful.

Customer Experience 209

Customer Experience Technical Review User Friction Data Visualization 209

Intercom, Inc.

AUGUST 11, 2020

As she tells it, “When I was fresh out of college, I was working at my first job in the tech industry. One day, I came into a meeting a few minutes late after another meeting had run over. Think about the impact that racism has already had in tech. Sam experienced the lasting effects words can have. Share the work.

Technical Review 289

Technical Review Software Review Systems Review Fractional CTO 289

Alchemer Mobile

NOVEMBER 10, 2022

You also might be reading this post thinking: “Who’s adding new tools to their tech stack right now?” Incorporating these tools into your customer experience tech stack will drive more engagement, gather high-quality customer feedback, and help inform your product roadmap. Supporting tech. This is a valid question.

Feedback Software 256

Feedback Software Analytic Tools Reporting Tools Data Visualization 256

Roman Pichler

DECEMBER 3, 2019

Hold Regular Product Strategy Reviews. But as the strategy will change, I recommend that you review and adjust it at least once per quarter—as a rule of thumb. Make sure that you block the necessary time for product strategy reviews in your calendar. Use Collaborative Workshops to Review and Adapt the Strategy.

Technical Review 170

Technical Review Product Strategy Strategy Workshop 170

Intercom, Inc.

NOVEMBER 4, 2021

You wouldn’t expect to find a Brand Studio at every tech startup, but then again, we’ve always enjoyed doing things a little bit differently. Previously on the show, we’ve taken you on a tour to meet everyone from our product management and marketing teams to our Sydney office down under. A world-class creative hub.

Branding 222

Branding Technical Review Customer Experience Enterprise 222

Intercom, Inc.

OCTOBER 8, 2020

Freemium’s a great way to acquire lots of customers relatively quickly and easily, but the job of converting them to using a paid product is where the rubber meets the road. The beauty of the freemium model in an enterprise setting is that the supplier due diligence process is already much further along. Crowning the customer.

Software Review 205

Software Review Enterprise Technical Review User Testing 205

Product Talk

OCTOBER 20, 2021

Like many aspects of continuous discovery, there’s no single right way to build your tech stack. Meet the Continuous Discovery Champion, UX Researcher Rebecca Klee. The benefit of using tools like Pendo and Intercom is that they make it quick and easy to set up intercepts without any technical involvement. Tweet This.

Product Research 155

Product Research Research Software Technical Review Data Visualization 155

Roman Pichler

APRIL 13, 2021

To do so, I might measure market share, for instance, by tracking the product’s position in the appropriate app store. Measuring how well your product is doing at meeting its user, business, and product goals is great. Carefully select them by using the factors discussed above, and regularly review and adjust them. Less is More.

Feedback Software 261

Feedback Software Data Visualization Analytic Tools Research Software 261

Intercom, Inc.

FEBRUARY 9, 2021

Our recent report showed that while 73% of support leaders say customer expectations are increasing, only 42% of them believe that they’re actually meeting those expectations. Nearly two-thirds (58%) would sever their relationship with a business due to poor customer service. Does it meet my expectations and needs?

User Testing 222

User Testing Reporting Tools Customer Feedback Customer Experience 222

Intercom, Inc.

DECEMBER 8, 2020

They’re vital for gauging whether or not your current customer support solutions are meeting the needs of your customers and your organization. It can help you identify peak times for support requests and ticket creation which can guide your hiring and tech stack decisions to ensure you continue to meet customer demands.

Onboarding KPIs 211

Onboarding KPIs Customer Feedback Data Visualization Customer Experience 211

Alchemer Mobile

APRIL 14, 2020

How deep does your understanding of the technology go as a PM? And how much do you try to be, like, a subject matter expert from a technological standpoint compared to your engineering team? How do you manage executive expectations, customer expectations, and technical resources? So that’s me. Christy : Awesome.

Technical Review 246

Technical Review Technical Advisors Customer Experience User Testing 246

Alchemer Mobile

MAY 19, 2021

Incorporating these tools into your customer experience tech stack will drive more engagement, gather high-quality customer feedback, and help inform your product roadmap. In January of 2021, Quantum Metric secured its place as the first tech unicorn of the year with an above $1 billion valuation and a $200 million Series B funding round.

Feedback Software 236

Feedback Software Data Visualization User Testing Customer Feedback 236

Roman Pichler

NOVEMBER 1, 2022

But it has the following three drawbacks: A feature-based roadmap can give rise to and strengthen a feature-factory mindset where adding features is more important than creating value and making a positive impact on people’s lives and the business. You should therefore review and adapt the roadmap on a regular basis.

Roadmap 337

Roadmap Weak Development Team Customer Experience Reporting Tools 337

Intercom, Inc.

MARCH 28, 2022

While this shift was already underway, the rate of digital transformation is now happening much faster than previously predicted due to the impact of the COVID-19 pandemic. Technology capabilities were one of the key factors of business success during the height of the COVID-19 pandemic”. This trend shows no signs of slowing down.

Reporting Tools 228

Reporting Tools Data Visualization Customer Communications Research Software 228

Roman Pichler

MAY 13, 2024

It achieves this by stating the product’s target users and customers, the value proposition, the business goals it should meet, and its standout features. New technologies alone introduce change and uncertainty—think of the Internet of Things, Blockchain, machine learning, and generative AI, for example.

Customer Experience 277

Customer Experience Product Research Technical Review Data Visualization 277

Roman Pichler

SEPTEMBER 11, 2023

Instead of sending status reports to stakeholders or having steering committee meetings, the individuals are now actively involved in progressing the product and they actively contribute to its success. The vision describes the ultimate purpose for creating the product and the positive change it should bring about.

Reporting Tools 360

Reporting Tools User Testing Customer Experience Product Research 360

Roman Pichler

JUNE 10, 2024

These might include acquiring new users, reducing churn, increasing engagement, improving conversion, and reducing development time and cost by removing technical debt. 1] Make sure that the goal states the positive impact you want to make on the users/customers and the business. Did you manage to meet the goal?

Roadmap 234

Roadmap User Testing Workshop Customer Experience 234

Alchemer Mobile

AUGUST 24, 2021

But once you have restructured your marketing budget to give your mobile apps their due resources, you need to plan how that budget will be used. It is easy to throw a lot of fuel at the fire and get a big blaze, but your burn rate will be much too high to sustain and you won’t be receiving a positive ROI on your ad spending.

Analytic Tools 290

Analytic Tools Feedback Software Marketing Strategy 290

Roman Pichler

OCTOBER 2, 2018

If you are not sure which time box is right for you, then start with one month and hold weekly review meetings where you assess the progress and decide if and how to continue. The world doesn’t stand still; markets and technologies change; new competitors emerge. Do the metrics show a positive, flat, or negative trend?

Product Strategy 247

Product Strategy Product Research Strategy Technical Review 247

Alchemer Mobile

FEBRUARY 2, 2021

We’ve categorized these 30 steps as pre-launch, launch, and post-launch, but the list is designed to be modified to meet your needs. The first step of any go-to-market strategy is to lock in a compelling positioning statement: Who is your app intended for? Now it’s time to put your app and positioning to the test.

Feedback Software 264

Feedback Software Analytic Tools Research Software Product Research 264

Atlassian

FEBRUARY 3, 2022

Subscribe to Work Life Get stories about tech and teams in your inbox Subscribe. In 1988, Hewlett Packard (HP) conducted an internal review of their software development processes and set a target to improve their code quality tenfold. To meet this ambitious goal, they tried a number of approaches. Introduce code review metrics.

Software Review 111

Software Review Technical Review Systems Review Feedback Software 111

The Product Coalition

FEBRUARY 12, 2024

I enjoyed in-person meetings, especially in-person product review meetings. Early in the pandemic, this led me to resent virtual meetings, especially virtual product review meetings. This particular product review meeting was a breaking point. I worked in healthcare technology at the time.

Technical Review 113

Technical Review User Testing Product Research Customer Feedback 113

Roman Pichler

DECEMBER 6, 2022

For instance, the marketing strategy, the user experience (UX) design and technology choices have to align to successfully acquire new users, increase conversion, or meet another product goal. The influence you exercise should therefore be a positive one, see my article Should Product People be Servant-Leaders?

Leadership 302

Leadership Technical Review Reporting Tools User Testing 302

The Product Coalition

OCTOBER 19, 2020

The upstart positioned itself to capitalize off of these forces, while Blockbuster ignored them at its peril. This is a well known mantra among tech CEOs, especially Facebook’s Mark Zuckerberg. For the purposes of our example, I chose only two drivers (Technology and Isolationism), so we’ll have just one 2 x 2 matrix.

Technical Review 159

Technical Review Analytic Tools Research Software Development Team Review 159

The Product Guy

MAY 7, 2020

Hence it is critical that one is aware of the best practises of the role and develops his own philosophy which results into maximum positive leverage for the organization. Relative to other standard roles defined in an organization such as Ops, Marketing, Tech etc., This could also be due to stringent processes or lack of the same.

Technical Review 159

Technical Review Research Software Product Management Product Manager 159

Userpilot

MARCH 7, 2024

I asked DALLE to ‘Give me an image of a tech CEO’. Then I tried regenerating the image to see on which try it would give me a tech CEO of a different gender (or colour). Check out this viral post by Andrew Gazdecki to learn more about what a ‘tech CEO’ is like US Census data from 2022 revealed that only 17% of tech CEOs are female.

Technical Review 101

Technical Review CTO Coach Startups Feedback Software 101

Product Management University

JULY 31, 2023

The career paths for sales engineers (SEs) and solution consultants (SCs) are wide open due to the blend of business and technical skills, sales skills and positioning expertise required to succeed in this role. Facilitate discovery meetings to uncover prospect needs. Provide technical expertise during the sales process.

Feedback Software 130

Feedback Software Consulting Engineering Technical Review 130

Alchemer Mobile

JUNE 12, 2019

Regulations about how data can be passed through digital channels are tight, and companies must walk a fine line between providing an exceptional mobile experience that meets customer needs without sharing sensitive financial information. We wrote about their security features back in 2017 when this technology was emerging.

Feedback Software 199

Feedback Software Finance Reporting Tools Data Visualization 199

Product Talk

JUNE 19, 2024

. – Tweet This So I want to take some time to review why we do discovery. I’ll do my best to update it as the technology evolves. The better we understand our customers, the better we can meet their needs, and the more we can differentiate our product from the competitors. We aren’t overly positive about everything.

Generative AI 290

Generative AI Product Research Feedback Software Analytic Tools 290

The Product Coalition

FEBRUARY 1, 2021

The Snitch, the Whip, the Bookkeeper, the Six Sigma Black Belt™ Like a job ad for a Scrum Master position, the equivalent for the Product Owner position also reveals excellent insight into an organization’s progress on becoming agile. That is a reason for having, for example, the Sprint Review with stakeholders and customers.) ????

Technical Review 167

Technical Review Advertising Customer Experience Agile 167

Alchemer Mobile

JUNE 15, 2024

It’s driven by tools like ChatGPT and Gemini, and nothing has captured attention quite so effectively since social media hit the scene promising free technology to get closer to their customers. Right now, enterprise companies are thinking about how they can scale proven use cases with less technical knowledge to drive business goals.

Artificial Inteligence 100

Artificial Inteligence Customer Experience Data Visualization User Testing 100

UX Planet

JANUARY 13, 2024

In today’s changing world of technology and digital experiences, one of the biggest challenges we face is understanding and meeting the unique expectations and behaviors of Generation Z. Millennials or Generation Y witnessed the rise of technology and were early adopters of social media and smartphones.

Research Software 83

Research Software UX Technical Review User Testing 83

Userpilot

JULY 22, 2024

Product positioning is crucial in product management to attract prospects and stand out in your niche. But how can you start crafting an effective positioning strategy that appeals to your target audience? TL;DR Developing a solid product positioning strategy involves several key steps. Understand your competition.

Research Software 74

Research Software Positioning Data Visualization Definition 74

Intercom, Inc.

DECEMBER 20, 2022

Throughout the year, we’ve talked with and learned from industry leaders, experts, and innovators about a multitude of topics: from facing the tech slowdown to the dawn of machine learning, from the trends transforming customer support to using human insight to create memorable experiences. People loved that message.

Technical Review 118

Technical Review Software Review Customer Feedback Data Visualization 118

The Product Coalition

JANUARY 27, 2024

Digital technology has inadvertently become a significant contributor to the growing carbon footprint of the tech industry. As software builders, we are uniquely positioned to influence this environmental trajectory. Utilize demos and trials for a hands-on evaluation and consult user reviews on platforms like G2 and Capterra.

Analytic Tools 136

Analytic Tools Research Software Reporting Tools Software Review 136