Intercom, Inc.

APRIL 22, 2021

After writing An Elegant Puzzle about the challenges of engineering management in high-growth organizations, his focus shifted to a career path that’s much less understood – the technical leadership track. Or does this whole tech career thing support the writing? Architect, Tech Lead, Solver, and Right Hand. I don’t know.

Technical Review 274

Technical Review Leadership CTO Coach Weak Development Team 274

Intercom, Inc.

APRIL 2, 2018

You arrange the meeting and present your plan at the altar of the architect. We abstractly know that feedback is supposed to be a positive thing, but in reality our egos are fragile. Our technical design process. We also explicitly call out that the individual engineer owns the technical design process for their own projects.

Technical Review 219

Technical Review Feedback Software Software Review Systems Review 219

Product Management University

APRIL 25, 2023

Here we are in the early part of 2023 and so many of my talented friends, former colleagues and customers have fallen victim to the mass layoffs in high tech. Product Management Leader), a positioning statement or career objective followed by work experience, hard/soft skills, education, and other interests. I wish I had a magic wand.

Technical Review 244

Technical Review Research Software Systems Review Customer Experience 244

Roman Pichler

OCTOBER 6, 2020

For example, generate revenue or meet a profit margin, reduce cost, or develop the brand? Will the product make a positive impact on people’s lives, the wider society, and the planet, or will it at least not cause any harm ? What architecture patterns and technologies may be used? What are its business goals?

Product Research 287

Product Research Technical Review Feedback Software Research Software 287

Intercom, Inc.

FEBRUARY 18, 2020

We had a large group of talented people – some who knew features and workarounds better than anyone else, some who were experts in technical concepts, some who excelled in project and relationship management, and others who had a deep knowledge of particular industries. The only problem? We were operating in silos.

Technical Review 223

Technical Review User Testing Customer Experience Customer Feedback 223

Intercom, Inc.

MARCH 10, 2022

This is where having the right tech stack comes into play. But when you place the power to resolve simple queries in the customer’s hands, those expectations become easier to meet. However, with the right tech stack, your team can handle even complex payment problems with ease. Pain points made powerful.

Customer Experience 209

Customer Experience Technical Review User Friction Data Visualization 209

Roman Pichler

APRIL 7, 2025

Additionally, you should review AI-generated answers rather than blindly trusting a tool, even if the results sound very convincing. Lack of Empathy While you can use sentiment analysis to uncover user emotions, AI-based tools are no replacement for meeting users and customers. Fourth, do you systematically review the product strategy?

Product Strategy 156

Product Strategy User Testing Data Visualization Strategy 156

Intercom, Inc.

AUGUST 11, 2020

As she tells it, “When I was fresh out of college, I was working at my first job in the tech industry. One day, I came into a meeting a few minutes late after another meeting had run over. Think about the impact that racism has already had in tech. Sam experienced the lasting effects words can have. Share the work.

Technical Review 289

Technical Review Software Review Systems Review Fractional CTO 289

Product Innovation Educators

AUGUST 26, 2024

As AI tools become more common, product leaders face new challenges in managing teams, fostering innovation, and maintaining a positive work environment. Organizations are trying to figure out how to use these technologies effectively while keeping employees productive and motivated.

Data Visualization 290

Data Visualization Generative AI Research Software Artificial Inteligence 290

Product Management University

DECEMBER 11, 2024

However, just because customers want them doesnt mean theyre delivering the level of differentiating value your organization needs to meet its own goals. AI has put you in the best position to do that in a fraction of the time it would take you otherwise. Executive stakeholders want things that drive growth. This is where it starts.

Product Management 130

Product Management Product Manager User Testing Management 130

Roman Pichler

DECEMBER 3, 2019

Hold Regular Product Strategy Reviews. But as the strategy will change, I recommend that you review and adjust it at least once per quarter—as a rule of thumb. Make sure that you block the necessary time for product strategy reviews in your calendar. Use Collaborative Workshops to Review and Adapt the Strategy.

Technical Review 177

Technical Review Product Strategy Strategy Workshop 177

Lenny Rachitsky

NOVEMBER 12, 2024

In the past few years, we’ve seen the “ great flattening ” of tech: rising expectations of fewer ICs to own larger swaths of the product and manage multiple teams while staying hands-on. 🤠 Work unfairly: Instead of adding action items from meetings to a to-do list, do the action items live in the meeting.

Product Research 108

Product Research Reporting Tools Data Visualization Research Software 108

The Product Guy

JUNE 25, 2018

As you become more established and comfortable navigating in your position, consider trying out your solution to problems that arise. I am working on a fairly large scale project with my manager that touches multiple tech teams. I sync up with my manager when I receive requests like these and confirm if I should attend the meeting.

Product Management 300

Product Management Product Manager Reporting Tools Technical Review 300

Alchemer Mobile

NOVEMBER 10, 2022

You also might be reading this post thinking: “Who’s adding new tools to their tech stack right now?” Incorporating these tools into your customer experience tech stack will drive more engagement, gather high-quality customer feedback, and help inform your product roadmap. Supporting tech. This is a valid question.

Feedback Software 256

Feedback Software Analytic Tools Reporting Tools Data Visualization 256

The Product Guy

AUGUST 30, 2017

We would regularly meet to discuss the features required, what the customers expected. As we were getting closer to the end of the year, my senior vice president called me in, to review our progress against our goals. I’m not a technical Product Manager. I had a strong roadmap, clear goals and a vision for the product.

Technical Advisors 309

Technical Advisors Product Management Product Manager Technical Review 309

The Product Guy

FEBRUARY 27, 2018

So, I’ll start with this: a little while ago, I was having a difficult video call with my tech lead. But rather than pressing for answers, my tech lead simply sat back in his chair and shrugged. “Ah, Guest Post by: Stef Orzech (Mentee, Session 5, The Product Mentor) [Paired with Mentor, Alex Berman]. I furrow my brow incredulously.

Engineering 252

Engineering Weak Development Team Technical Review Software Review 252

Intercom, Inc.

NOVEMBER 4, 2021

You wouldn’t expect to find a Brand Studio at every tech startup, but then again, we’ve always enjoyed doing things a little bit differently. Previously on the show, we’ve taken you on a tour to meet everyone from our product management and marketing teams to our Sydney office down under. A world-class creative hub.

Branding 222

Branding Technical Review Customer Experience Enterprise 222

Intercom, Inc.

OCTOBER 8, 2020

Freemium’s a great way to acquire lots of customers relatively quickly and easily, but the job of converting them to using a paid product is where the rubber meets the road. The beauty of the freemium model in an enterprise setting is that the supplier due diligence process is already much further along. Crowning the customer.

Software Review 205

Software Review Enterprise Technical Review User Testing 205

Roman Pichler

APRIL 13, 2021

To do so, I might measure market share, for instance, by tracking the product’s position in the appropriate app store. Measuring how well your product is doing at meeting its user, business, and product goals is great. Carefully select them by using the factors discussed above, and regularly review and adjust them. Less is More.

Feedback Software 273

Feedback Software Data Visualization Analytic Tools Research Software 273

Product Talk

OCTOBER 20, 2021

Like many aspects of continuous discovery, there’s no single right way to build your tech stack. Meet the Continuous Discovery Champion, UX Researcher Rebecca Klee. The benefit of using tools like Pendo and Intercom is that they make it quick and easy to set up intercepts without any technical involvement. Tweet This.

Product Research 156

Product Research Research Software Technical Review Data Visualization 156

The Product Guy

SEPTEMBER 27, 2016

Meet the mentors…. In this position, Dustin’s primary responsibilities include product portfolio management, new product introduction and product line strategy deployment. Paul is an experienced product management professional with over 15 years of experience in technology management and 10 years in product management.

Research Software 370

Research Software User Testing Analytic Tools Product Research 370

Product Innovation Educators

OCTOBER 3, 2022

6:11] What technical skills have you found helpful for your CPO role? You have to understand finance, technology, and customers. On the technical side, for me it’s been learning by hook or by crook. Something comes up at a meeting and I don’t understand the newest database structure, and I have to dig deep and learn.

Technical Review 251

Technical Review Research Software Finance User Testing 251

The Product Guy

NOVEMBER 21, 2018

Arrange the meeting : Agree on a shared date and time each x weeks for the meeting. Confirm the date of the first meeting and promise a release date for the agenda. This allows you to engage in conversation and actually moderate the meeting. This will keep you and your members on track during the meeting.

User Testing 348

User Testing Customer Experience Customer Feedback Product Research 348

Roman Pichler

NOVEMBER 1, 2022

But it has the following three drawbacks: A feature-based roadmap can give rise to and strengthen a feature-factory mindset where adding features is more important than creating value and making a positive impact on people’s lives and the business. You should therefore review and adapt the roadmap on a regular basis.

Roadmap 354

Roadmap Weak Development Team Customer Experience Reporting Tools 354

Intercom, Inc.

FEBRUARY 9, 2021

Our recent report showed that while 73% of support leaders say customer expectations are increasing, only 42% of them believe that they’re actually meeting those expectations. Nearly two-thirds (58%) would sever their relationship with a business due to poor customer service. Does it meet my expectations and needs?

User Testing 222

User Testing Reporting Tools Customer Feedback Customer Experience 222

The Product Guy

OCTOBER 25, 2016

Meet the mentors…. In this position, Dustin’s primary responsibilities include product portfolio management, new product introduction and product line strategy deployment. Paul is an experienced product management professional with over 15 years of experience in technology management and 10 years in product management.

Analytic Tools 356

Analytic Tools Research Software CTO Coach Fractional CTO 356

Intercom, Inc.

DECEMBER 8, 2020

They’re vital for gauging whether or not your current customer support solutions are meeting the needs of your customers and your organization. It can help you identify peak times for support requests and ticket creation which can guide your hiring and tech stack decisions to ensure you continue to meet customer demands.

Onboarding KPIs 211

Onboarding KPIs Customer Feedback Data Visualization Customer Experience 211

Roman Pichler

MAY 13, 2024

It achieves this by stating the product’s target users and customers, the value proposition, the business goals it should meet, and its standout features. New technologies alone introduce change and uncertainty—think of the Internet of Things, Blockchain, machine learning, and generative AI, for example.

Customer Experience 294

Customer Experience Product Research Technical Review Data Visualization 294

Product Innovation Educators

SEPTEMBER 30, 2024

However, as technology continued to change and the pace of change grew, there was a recognition that a more formalized approach was needed. The second application in 2024 included an on-site review process, allowing the PDMA team to experience DFW’s innovation initiatives firsthand through presentations and an airport tour.

Research Software 286

Research Software Feedback Software User Testing Technical Review 286

Alchemer Mobile

APRIL 14, 2020

How deep does your understanding of the technology go as a PM? And how much do you try to be, like, a subject matter expert from a technological standpoint compared to your engineering team? How do you manage executive expectations, customer expectations, and technical resources? So that’s me. Christy : Awesome.

Technical Review 246

Technical Review Technical Advisors Customer Experience User Testing 246

Alchemer Mobile

MAY 19, 2021

Incorporating these tools into your customer experience tech stack will drive more engagement, gather high-quality customer feedback, and help inform your product roadmap. In January of 2021, Quantum Metric secured its place as the first tech unicorn of the year with an above $1 billion valuation and a $200 million Series B funding round.

Feedback Software 236

Feedback Software Data Visualization User Testing Customer Feedback 236

The Product Guy

MARCH 27, 2018

In my view, he or she should have these main skills: manage the release process and roadmap prioritization, be able to suggest technical solutions during discussions with developers, and be knowledgeable in all the tools and terminology of the Agile process. The results were not always positive.

Product Management 290

Product Management Product Manager Technical Review Software Review 290

Product Innovation Educators

NOVEMBER 14, 2022

We thought about how we could shift that to a more positive experience and cut down on pain points. Product Hunt is a great way for early product adopters and end users of technology to find tools. Our strategy informed our decision to launch on Product Hunt because that’s where we were going to meet a lot of customers.

Product launches 254

Product launches Development Team Review Technical Review Customer Feedback 254

Intercom, Inc.

MARCH 28, 2022

While this shift was already underway, the rate of digital transformation is now happening much faster than previously predicted due to the impact of the COVID-19 pandemic. Technology capabilities were one of the key factors of business success during the height of the COVID-19 pandemic”. This trend shows no signs of slowing down.

Reporting Tools 228

Reporting Tools Customer Communications Data Visualization Research Software 228

Roman Pichler

SEPTEMBER 11, 2023

Instead of sending status reports to stakeholders or having steering committee meetings, the individuals are now actively involved in progressing the product and they actively contribute to its success. The vision describes the ultimate purpose for creating the product and the positive change it should bring about.

Reporting Tools 376

Reporting Tools User Testing Customer Experience Product Research 376

UX Planet

DECEMBER 25, 2024

I remember sitting in a leadership meeting as the UX leader, and out of nowhere, someone asked, Jas, whats the Return On Investment, aka ROI, on UX? UX is more thanmetrics Technological advancements have propelled UX into the limelight. Yet, 27% of online shoppers abandon their carts due to overcomplicated checkouts.

UX 105

UX Feedback Software Customer Experience User Testing 105

UX Planet

JANUARY 10, 2025

Not to worry; this article isnt about your habits but about helping you build positive habits like saving. Social proof can also be in the form of ratings & reviews as reviews from existingusers. Positive Reinforcement When users accomplish their intended goals, they experience a sense of accomplishment.

Feedback Software 98

Feedback Software Research Software User Testing Customer Feedback 98