Intercom, Inc.

SEPTEMBER 2, 2021

And so, we have to try and balance all that to make sure that the stories we’re telling to the market and to our customers make sense, that we’re not over messaging them, but also making sure they know about all this great stuff we’re shipping.

Product Marketing 211

Product Marketing Marketing Research Software Customer Experience 211

Lenny Rachitsky

NOVEMBER 19, 2024

Yet, like many managers, my calendar is packed, my unread Slack messages seem endless, and my attention is pulled in countless directions. While this personalized feedback is key to improving the writing and the writer, it is time-consuming, often delaying the team from getting their messages out swiftly.

User Testing 127

User Testing Customer Feedback Feedback Software Reporting Tools 127

The Product Guy

NOVEMBER 25, 2024

Here are a few ways to practice gratitude in your daily leadership: Regular Recognition : Make it a habit to acknowledge team members for their efforts, whether it’s in team meetings, one-on-ones, or company-wide communications. Celebrate Small Wins : Every step forward is progress.

Leadership 170

Leadership Product Management Product Manager Customer Experience 170

Product Innovation Educators

DECEMBER 16, 2024

Requirements Engineering Following roadmap creation, requirements engineering emerges as a crucial activity where product strategy meets technical execution. This phase highlights the important distinction between product manager and product owner roles, particularly in Agile environments.

Research Software 266

Research Software Feedback Software User Testing Product Research 266

Productside

APRIL 2, 2025

Tom put it this way: A storyboard is worth a thousand meetings. What: Slack offers channels, messaging, and integrations for focused team communication. Why Storyboarding Works A storyboard is just a sequence of visuals that shows how a user moves from a problem to a solution. When people see the vision, they align faster.

Data Visualization 177

Data Visualization User Testing Product Research Reporting Tools 177

The Product Guy

MARCH 26, 2019

Before every quarterly meeting with the various departments in the company, I would try to imagine I was Oprah and it was one of her “Oprah’s Favorite Things” episodes. Unsurprisingly, my meetings were not this successful. Each department was given a specific date and time chosen by me and a fairly vague meeting title and/or agenda.

Product Management 360

Product Management Product Manager Technical Review Management 360

The Product Guy

APRIL 9, 2020

Left alone, the brain automatically processes inputs from your internal and external environments and allows you (the speaker) to focus on the message and the receiver. When you meet with the receiver (the other person) for the first time, take the time to establish a baseline for their behavior. Evolving your communication model.

Framework 473

Framework User Testing Product Research Weak Development Team 473

Userpilot

SEPTEMBER 30, 2024

What is a messaging strategy? A messaging strategy is a marketing framework /plan that outlines how your brand communicates its key messages and unique selling proposition to its target audience. Why should you have a solid messaging strategy? This helps you stand out and connect more deeply with your target market.

Messaging 111

Messaging Research Software User Testing Analytic Tools 111

Lenny Rachitsky

NOVEMBER 12, 2024

Get out of tasks before they even reach your to-do list (or anyone else’s) 😑 Unfair: I’m staying late because even though my meetings are done, I have a bajillion tiny tasks that are both urgent and important as a result of all those meetings. Extend this approach to other meeting action items: Write that Jira (i.e.

Product Research 108

Product Research Reporting Tools Data Visualization Research Software 108

Userpilot

AUGUST 5, 2024

The right product marketing messaging framework can dramatically change your product’s position in the market and your product management outcomes. Let’s explore: What a product messaging framework is. The key elements of an effective messaging framework. Steps to create compelling product messages.

Messaging 105

Messaging Framework Feedback Software Research Software 105

Product Innovation Educators

DECEMBER 23, 2024

The key takeaway from Mike’s discussion is that while AI can be a useful tool for early-stage testing and iteration, it should be used to supplement, not replace, traditional customer research methods.

Artificial Inteligence 241

Artificial Inteligence Research Software Feedback Software User Testing 241

Alchemer Mobile

AUGUST 12, 2021

Personalizing in-app experiences centers on delivering the right message, to the right person, at the right place, and at the right time within the app. Right message: Is your message relevant and helpful? Right person: Are the right customers seeing your message? Message centers. Love Dialog. Rating prompts.

Customer Experience 312

Customer Experience User Testing Customer Feedback Feedback Software 312

The Product Guy

FEBRUARY 26, 2019

For example, you’re sitting in a meeting with stakeholders at the end of a deliverable cycle. Keep it short: use GIFS to help explain points and use short, powerful snippets* to get a key message across quickly (politicians tend to be effective at this, even though it often comes at the cost of painfully oversimplifying matters).

Roadmap 337

Roadmap Reporting Tools Data Visualization Feedback Software 337

Roman Pichler

NOVEMBER 2, 2021

A development team does a good job if the following three conditions are fulfilled: First, the group reliably meets the agreed sprint goals and delivers product increments that offer a great user experience and exhibit the desired software quality. Do you think you are on track to meet the sprint goal?”

Weak Development Team 365

Weak Development Team Development Software Review Technical Review 365

The Product Guy

JUNE 4, 2020

Every day follows a similar routine; wake up, check your phone, go to work, go from meeting to meeting and fit in any unallocated time with whatever fire came up that day, go home, repeat. You go from one meeting to the next letting the meetings dictate the pace and deliverables of the day. Product Managers.

Framework 319

Framework User Testing Customer Experience Product Manager 319

Intercom, Inc.

JULY 28, 2020

Companies who fail to meet these new, higher expectations will lose many of their best customers – something no business can afford to do. Think about the last time you connected with a friend – it was most likely through a text or other messaging apps, especially during this time of social distancing. Conversational marketing.

Research Software 290

Research Software Customer Experience Data Visualization User Testing 290

Product Talk

APRIL 16, 2025

And when I sent a poorly formatted request, I didnt always get a comprehensible error message to help me identify the problem. As weve previously discussed in our introduction to Web APIs , error messages help developers figure out what to do when things go wrong. I definitely have encountered my fair share of error messages.

Feedback Software 130

Feedback Software Product Research Customer Experience User Testing 130

Product Talk

JANUARY 24, 2024

You might also need to be cautious of people who are looking for easy ways to supplement their income and might not actually meet the criteria you’ve defined. Ben will then send a direct message to anyone who comments on or reacts to the post, asking them if they would be open to doing a quick Zoom interview.

Research Software 263

Research Software Feedback Software User Testing Customer Experience 263

Product Talk

JANUARY 18, 2023

Meet the Continuous Discovery Champion, Helena Jeret-Mäe. Meet the continuous discovery champion, Helena Jeret-Mäe. This simple opportunity solution tree captures how Helena was thinking about messaging at the beginning of this process. So what we did was have the users send notifications to each other disguised as messages.”.

Feedback Software 273

Feedback Software Product Research Customer Experience User Testing 273

Intercom, Inc.

MAY 25, 2021

Messaging is rapidly becoming a key channel for customer support. According to Forrester’s research, prior to the pandemic, messaging was ranked fifth overall in terms of channel usage. Here’s why customers and support teams have turned to messaging as their channel of choice over the last year. Now, it’s second.

User Testing 260

User Testing Customer Experience Customer Feedback Product Research 260

Product Talk

FEBRUARY 5, 2025

Orbital allows you to set up pop-up messages that look like they’re coming directly from members of the product trio. After changing those and still seeing users struggle, we suspected that the test design (asking users to interact with Zoom while in a Zoom meeting) was causing confusion for testers. But he didnt give up.

Product Research 190

Product Research User Testing Customer Experience Framework 190

Product Innovation Educators

DECEMBER 2, 2024

This combination helps ensure that the final product concept isn’t just technically feasible but also genuinely meets market needs. Teams can quickly move from initial concept to validated prototype, with each element providing different types of input and validation along the way.

User Testing 307

User Testing Feedback Software ChatGPT Research Software 307

Intercom, Inc.

JUNE 7, 2022

This can involve calls, emails, targeted messages, and other highly personalized one-to-one outreach. Schedule meetings right from within the Business Messenger , so you never miss a chance to connect. A quick chat with six messages made them 250% more likely to convert. Increase your leads without increasing your headcount.

Inbound 245

Inbound Customer Communications Research Software Data Visualization 245

Product Talk

MAY 15, 2024

You had to keep an eye on which pop-up messages were enabled, otherwise users would get several in a row.” There was a “what you see is what you get” (WYSIWYG) interface for designing the pop-up message, and you could add title text, an image, and up to two buttons with text labels.

Product Research 312

Product Research Feedback Software Analytic Tools User Testing 312

Product Innovation Educators

JANUARY 6, 2025

However, she still needed to learn the company’s products, technology, and internal language. ” She found that being vulnerable about what she didn’t know actually added value to the team.

Reporting Tools 266

Reporting Tools Customer Communications Analytic Tools Leadership 266

Intercom, Inc.

MARCH 9, 2020

I’ve learned this time and time again as a remote worker of nearly seven years, and I’m proud to say I’ve developed strong and effective working relationships with my teammates here at Intercom even without meeting most of them in person. A great start is to explore the >3,000 standard emoji available on most messaging platforms.

Messaging 276

Messaging Positioning Information Development 276

The Product Guy

APRIL 9, 2019

Some fundamental principles I found helpful when starting this exercise, Keep it short and sweet so that you can quickly memorize the core message. The more I apply the strategy, the louder the message becomes. Make a list of the scope and the challenges to your product. Not Everything is Perfect.

Feedback Software 372

Feedback Software Analytic Tools Technical Advisors Strategy 372

Intercom, Inc.

JULY 15, 2021

It’s important to note that these same parameters can be used to trigger outbound messages. . This will let you show the messenger or trigger personalized outbound messages to people based on specific criteria – like those most likely to engage and convert. Automatically schedule meetings or demos with Calendly. company size).

Outbound 232

Outbound Customer Experience Data Visualization Messaging 232

Alchemer Mobile

FEBRUARY 2, 2021

We’ve categorized these 30 steps as pre-launch, launch, and post-launch, but the list is designed to be modified to meet your needs. Once you’re happy with your messaging strategy based on early landing page and social feedback, it’s time to put it to a format that can be easily digested and shared by press and early customers alike.

Feedback Software 264

Feedback Software Analytic Tools Research Software Product Research 264

UX Planet

JANUARY 22, 2025

How can financial brands meet these expectations? Combined, these tools amplify the brands reach while reinforcing its core message across digital ecosystems. Emotional Connection Through Content and Messaging: Authentic storytelling and transparent communication help forge a genuine emotional bond.

Reporting Tools 98

Reporting Tools Feedback Software Finance Branding 98

Product Talk

OCTOBER 2, 2024

Meet the Continuous Discovery Champion, Yury Oleynik Meet Yury Oleynik, VP of Product Management at HiveMQ. Founded and headquartered in Landshut, Germany, HiveMQ empowers businesses to transform with the most trusted MQTT platform (a messaging protocol used for connecting sensors and devices, such as in the Internet of Things).

Feedback Software 249

Feedback Software Customer Experience Data Visualization User Testing 249

Product Innovation Educators

SEPTEMBER 18, 2023

She sent me an email message that got my attention, and I’d like to read part of it. These clues can help you position yourself as a better candidate and build trust with the people you’re meeting along the way. Think about how you can meet the needs of each person you meet in the interview process.

Weak Development Team 290

Weak Development Team Feedback Software Research Software Product Research 290

Intercom, Inc.

JULY 1, 2020

With the right approach and proactive support tools – think Outbound Messages , Product Tours , and Mobile Carousels – you can provide every customer with the fast, personal help they need at the exact moment they need it. Help customers navigate known issues with Outbound Messages. What is proactive customer support?

User Friction 239

User Friction Outbound Customer Experience Customer Feedback 239

Intercom, Inc.

MARCH 10, 2022

This strategy empowers you to pre-emptively deliver targeted, personalized messages and support via messenger-based channels. Address things like “rage clicking” directly with real-time, outbound messages to your customers to help them preemptively resolve issues. But what’s the best way to stay ahead of these expectations?

Customer Experience 209

Customer Experience Technical Review User Friction Data Visualization 209

Alchemer Mobile

NOVEMBER 21, 2022

Consider using surveys to gather feedback on a new feature, open-ended text fields to learn more about your customers’ engagement experiences, or proactively reach out with messages to encourage customers to engage. Message centers. Message center. A message center provides a two-way conversation channel to do just that.

Customer Feedback 244

Customer Feedback User Testing Feedback Software Product Research 244

Intercom, Inc.

NOVEMBER 30, 2021

With a modern conversational support solution, you can combine proactive , self-serve , and human support capabilities, so your team can get ahead of known problems with targeted messages , automatically answer repetitive queries with bots , and quickly resolve complex issues with automation and a human touch. Proactive messaging.

Technical Review 249

Technical Review Feedback Software Analytic Tools Reporting Tools 249

Intercom, Inc.

SEPTEMBER 28, 2021

The challenge for product managers is ensuring that your product evolves to meet the needs of your new customers without leaving long-term, smaller customers behind. We took a different approach to our recently launched multichannel transactional messaging feature.

Feedback Software 249

Feedback Software Product Management Product Manager Customer Feedback 249