Userpilot

SEPTEMBER 21, 2022

There are numerous knowledge base tools in the market. This proactive support system improves the customer experience, which increases customer retention. Effective knowledge base software improves the ease of creating, sharing, and managing content for your support team. Integrated mailboxes. Multi-brand knowledge bases.

Analytic Tools 98

Analytic Tools Feedback Software Reporting Tools Data Visualization 98

Intercom, Inc.

SEPTEMBER 21, 2022

Suddenly you could sell and market to millions of people, anywhere in the world. And with that explosion in addressable market came an explosion in customer service requests. Although we’ve seen consumer software improve in leaps and bounds in the last few years, legacy support software just hasn’t kept up. “44%

Research Software 118

Research Software User Testing Customer Experience Vision 118

Userpilot

JANUARY 21, 2022

Example of software release notes from Slack. These days, SaaS companies ship out solutions early and continue to make iterations based on feedback from their target market. And they use software release notes to help internal teams and customers keep track of these iterations. Why are software release notes important?

Feedback Software 98

Feedback Software Analytic Tools User Testing Customer Feedback 98

The Product Coalition

JULY 11, 2019

Only Uber’s market value as of May 2018 increased to the impressive $72 billion. Back in 2018 automotive software developers made some further inroads in the industry, trough connected car servicer or usage-based insurance, for instance. 2019 is the year in which we are expected to see 3D printed cars on the market.

Automotive 63

Automotive Software Developers Software Development Data Visualization 63

Userpilot

SEPTEMBER 2, 2022

In this article, we’ll look at various customer training tools available on the market. Customer education platforms are software specifically designed to make onboarding and continuous user education easy. We’ll explain what they do, their pros and cons, and how to choose one that suits you best.

Analytic Tools 98

Analytic Tools Feedback Software Reporting Tools Education 98

Userpilot

APRIL 9, 2024

What are the best onboarding platforms available on the market in 2024? Focused on personalized customer communication, Intercom leverages messenger-based interactions and targeted messaging for a highly personalized onboarding experience complemented by a suite of support and marketing tools. This depends on your use case.

Analytic Tools 52

Analytic Tools Feedback Software Reporting Tools Customer Communications 52

Mironov Consulting

MAY 2, 2019

3] For industrial hardware, we “know” in advance the key dimensions of product improvement. Implication : this puts a huge premium on rigorous user/market validation ahead of building potentially exciting features. Of course, this assumes a stable hardware market with few disruptions. But change creeps up on us.

Reporting Tools 91

Reporting Tools Analytic Tools Research Software Data Visualization 91