Userpilot

SEPTEMBER 2, 2022

When it comes to choosing a customer education platform, there are so many options to pick from. Self-service , intuitive design, and customization used to be key requirements but today most tools have these, so it’s easy to get lost in the ocean of options. What is a customer education platform?

Analytic Tools 92

Analytic Tools Feedback Software Reporting Tools Education 92

Mironov Consulting

SEPTEMBER 22, 2020

Almost without fail, I find that the “maker” side of software companies (developers, designers, product folks, DevOps, tech writers…) and the “go-to-market” side of software companies (sales, marketing, support, customer success.) The go-to-market organizations really want something to market and sell.

Technical Advisors 142

Technical Advisors User Testing Weak Development Team Customer Experience 142

Mironov Consulting

OCTOBER 19, 2022

1] Dedicated Bug Fixing Teams Sometimes there’s a push to create development teams specifically to close out bugs and defects, especially after frequent outages or to address long-term system neglect.  This   Not everything that’s reported as a bug is a bug – or should be fixed.  Customers

Weak Development Team 129

Weak Development Team Software Review Systems Review Technical Review 129

Centercode

AUGUST 7, 2020

They’re using Centercode solutions to improve opportunity costs, bring down support costs, and decrease returns — amounting to a 40% reduction in costs overall. But without repeatable processes — and specific tools to support them — providing those insights takes a back seat to beta’s many moving parts.

User Testing 78

User Testing Product Research Reporting Tools Testing 78

Mind the Product

NOVEMBER 30, 2017

I imagine many of you get more than 5,000 people signing up and using your service each year. A customer can object if their details are being used for direct marketing, or if they have legitimate grounds to object on how their data is being processed. A DPO must be allowed to operate independently and report to the board.

Data Visualization 94

Data Visualization Technical Review Reporting Tools Technical Advisors 94

Amplitude

JANUARY 27, 2021

Generate ideas and insights that will help create more informed business solutions. Led to the new reporting features and multiple product fixes inspired by insights. sales calls, account reviews, trainings, troubleshooting calls). Support training and onboarding. Shadow research teams . Conduct persona interviews.

User Testing 90

User Testing Customer Feedback Customer Experience Data Visualization 90

Johanna Rothman

SEPTEMBER 28, 2018

The senior manager has P&L (Profit and Loss) responsibility for the entire product line, including Product Management (for this product line), Customer Support, Training, etc. So that the senior manager can decide on the mix of products and services as a product line. That includes product ownership. We were pretty good.

Weak Development Team 65

Weak Development Team Agile Support Training Finance 65