Remove Marketing Remove Reporting Tools Remove Support Training
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Guide to Choosing the Best Customer Education Platform for SaaS

Userpilot

When it comes to choosing a customer education platform, there are so many options to pick from. Self-service , intuitive design, and customization used to be key requirements but today most tools have these, so it’s easy to get lost in the ocean of options. What is a customer education platform?

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Two Development Team Configurations I Lobby Against

Mironov Consulting

1] Dedicated Bug Fixing Teams Sometimes there’s a push to create development teams specifically to close out bugs and defects, especially after frequent outages or to address long-term system neglect.  This   Not everything that’s reported as a bug is a bug – or should be fixed.  Customers

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How to Decrease Beta Testing Costs by 40%

Centercode

They’re using Centercode solutions to improve opportunity costs, bring down support costs, and decrease returns — amounting to a 40% reduction in costs overall. But without repeatable processes — and specific tools to support them — providing those insights takes a back seat to beta’s many moving parts.

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I’ve abandoned “MVP”

Mironov Consulting

Almost without fail, I find that the “maker” side of software companies (developers, designers, product folks, DevOps, tech writers…) and the “go-to-market” side of software companies (sales, marketing, support, customer success.) The go-to-market organizations really want something to market and sell.

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GDPR: Who Should be Your Data Protection Officer?

Mind the Product

I imagine many of you get more than 5,000 people signing up and using your service each year. A customer can object if their details are being used for direct marketing, or if they have legitimate grounds to object on how their data is being processed. A DPO must be allowed to operate independently and report to the board.

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Why Your Entire Company Should Talk with Customers Weekly

Amplitude

Generate ideas and insights that will help create more informed business solutions. Led to the new reporting features and multiple product fixes inspired by insights. sales calls, account reviews, trainings, troubleshooting calls). Support training and onboarding. Shadow research teams . Conduct persona interviews.

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Designing an Organization for a Product Approach, Part 2

Johanna Rothman

The senior manager has P&L (Profit and Loss) responsibility for the entire product line, including Product Management (for this product line), Customer Support, Training, etc. So that the senior manager can decide on the mix of products and services as a product line. That includes product ownership. We were pretty good.