Remove Marketing Remove Positioning Remove User Friction
article thumbnail

504: Market Research for Product Innovation – with Chip Chomyn

Product Innovation Educators

Why market research is product managers’ secret ingredient for successful products Watch on YouTube TLDR Market research is a key part of product development and management. In this episode, Chip Chonym explains why market research matters throughout the innovation process, discussing both qualitative and quantitative methods.

article thumbnail

6 Customer Communication Pain Points in SaaS + How to Resolve Them

Userpilot

Left unaddressed, customer communication pain points can cause dissatisfaction and eventual churn. We cover: Types of customer pain points. How to identify customer pain points. Six common customer pain points. Better customer support. Increased retention.

Insiders

Sign Up for our Newsletter

This site is protected by reCAPTCHA and the Google Privacy Policy and Terms of Service apply.

article thumbnail

9 User Onboarding Strategies to Increase Customer Lifetime Value

Userpilot

But here’s the thing: getting users to say “wow” instead of “why?” Let’s explore nine market-proven user onboarding strategies that transform curious first-timers into loyal advocates who stick around long-term. Start by creating onboarding flows that are as unique as your users.

article thumbnail

Moving from reactive to proactive customer support

Intercom, Inc.

Today, customer expectations are at an all-time high. A proactive customer support approach is the key to regaining control. But this approach not only overwhelms your team, it also means customers frequently have to wait hours or even days to get the help they need. What is proactive customer support?

article thumbnail

What is your next new product feature?

The Product Guy

Hypotheses are only useful if we test them (with customers), to validate or discard them. As an example, our problem statement could be: Customers encounter a series of friction points when embarking on a shopping journey in a large supermarket. The problems to solve: customer impact and business impact.

article thumbnail

Product Portfolio Management & the Strategic Ripple Effect 7 of 10 – Portfolio Positioning Is What Makes Your Product Positioning More Strategic

Product Management University

Here’s a simple example of portfolio positioning and how it makes your product positioning more strategic. Your accounts payable product improves the customer’s cash flow. Even more strategic when customers use both, right? Remember, products are the proof points in a strong value story. It sounds strategic.

article thumbnail

TEI 204: Do you know if your Go-to-Market strategy is ready to go – with Mike Smart

Product Innovation Educators

Do you participate in launch planning, or what may also be called go-to-market planning? You’ll hear why in this discussion, along with six elements addressed by a go-to-market strategy: Defining the target market. Creating a compelling reason for customers to buy. Crafting the positioning.