Intercom, Inc.

SEPTEMBER 2, 2021

At a product-first company like Intercom, our product marketing team has always had a crucial role – and over the years, we have often discussed how we approach product marketing. Of course, not all companies go about product marketing in the same way. Marketing and product marketing aren’t interchangeable.

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Product Marketing Marketing Research Software Customer Experience 211

Product Management University

FEBRUARY 12, 2024

If you’re looking to climb the product marketing career ladder faster, here are five things you can do that’ll accelerate your climb. As a product marketer though, this is more about your strategy and execution tactics that lead to year-over-year revenue growth. Product marketing is not for prickly people with a “can’t-do” attitude!

Product Marketing 147

Product Marketing Marketing Customer Experience Differentiation 147

Product Management University

MARCH 14, 2023

It gives product management, product marketing, sales and customer success teams a common holistic view of the customer so they can focus their collective efforts on eliminating the obstacles and helping customers achieve those outcomes. The customer outcome focus makes it easier for each of these disciplines to be more effective.

Framework 246

Framework Customer Experience Product Marketing Product Management 246

Product Management University

APRIL 8, 2024

There are a million and one things that go into creating a market leading company. But products are the nucleus, and that means market leadership starts with product management. Building a Market-Facing Product Management Discipline The definition of “market” has more than its share of ambiguities. It runs the gamut.

Leadership 147

Leadership Marketing Product Management Product Manager 147

Product Management University

APRIL 25, 2023

Product Management Leader), a positioning statement or career objective followed by work experience, hard/soft skills, education, and other interests. Your H1 Value Headline & Positioning Statement Your top-level headline should be a short phrase that describes something every employer wants when they hire a person into this role.

Technical Review 244

Technical Review Research Software Systems Review Customer Experience 244

Product Management University

OCTOBER 29, 2024

Unconventional Product Marketing Skills to Drive More Revenue From Existing Products Today, Product Management University announced free training courses for product marketing managers. It’s offering free eLearning versions of its Product Marketing 101 Basic Skills Courses. Who Are the Courses For?

Product Marketing 147

Product Marketing Marketing Certifications Product Management 147

Melissa Perri

JANUARY 4, 2020

Not every company has seen all these changes, but by and large I think it's been a positive push forward and I'm proud of where we've come from and where we have gotten to. -- 2014: "I do not need Product Managers, I can run my company myself,I have the strategy." We've come a long way but we still have far to go.

User Testing 386

User Testing Data Visualization Research Software Feedback Software 386

Product Management University

OCTOBER 19, 2023

enabled product or feature set and everyone’s totally energized over the upcoming announcement and marketing launch activities. In other words, it’s entirely possible your marketing launch isn’t telling your target customers why they should care about something that in all liklihood, has value to them. Huge ripple effect?

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Product launches Product Research Weak Development Team Vision 264

Product Management University

JULY 1, 2024

If I were building a product marketing organization from the ground up, I’d consider myself lucky. Most product marketing leaders inherit a team and then face the task of shaping it to meet their ideal make-up and the desired goals of the organization. Here’s the big dilemma if you’re leading a product marketing team.

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Product Marketing Marketing Automotive Messaging 130

Roman Pichler

JULY 6, 2021

When you become a head of product, you move into a line management position. Creating and validating a product strategy including market and user research. Having successfully managed different products will put you in a great position to advise and support the product people who work for you. Carefully Plan the Career Step.

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User Testing Product Research Weak Development Team Customer Experience 336

Alchemer Mobile

APRIL 22, 2021

When we layer on sentiment distribution, you can see the difference between negative, neutral, and positive sentiment across app store reviews. While Business Apps apps survived 2020 relatively unscathed, the market is still fiercely competitive. Working in Mobile Business Services in 2021.

Data Visualization 246

Data Visualization Reporting Tools Feedback Software Research Software 246

Roman Pichler

OCTOBER 6, 2020

Which market and market segment should the product address? Will the product make a positive impact on people’s lives, the wider society, and the planet, or will it at least not cause any harm ? What problem should it solve, or which benefit should it create? Who are the users and who are the customers?

Product Research 279

Product Research Technical Review Feedback Software Research Software 279

Roman Pichler

FEBRUARY 19, 2024

It’s the first step to bring about positive change. You are not in a position to decline feature requests. As you are not empowered to determine the product features, you are not in a position to manage the product and significantly impact the value it creates. I certainly don’t intend to make anyone feel bad.

Product Research 261

Product Research Product Management Product Manager Customer Experience 261

Alchemer Mobile

DECEMBER 28, 2021

If you work in mobile marketing or advertising , demographic information is critically important. The more you know about a customer’s current emotional state, the more you can tailor your marketing campaigns to provide an engaging, helpful experience and adjust your product roadmap to meet customer needs faster.

User Testing 246

User Testing Customer Experience Customer Feedback Feedback Software 246

Lenny Rachitsky

APRIL 11, 2024

examples: Vanta, Lattice, Persona] Level two: Developing product-market fit. examples: Looker, Ironclad] Level three: Strong product-market fit, where the fish are jumping into the boat. example: Verkada] Level four: Extreme product-market fit, where metrics are robust and the company has achieved significant milestones.

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User Testing Framework Product Marketing Marketing 128

Product Management University

JULY 30, 2020

It’s also a nightmare for marketing and sales. The bottom line for product marketing and sales teams, especially when it comes to high-tech products, is to make complex products look amazingly simple. Create marketing materials and sales tools that tell the story and use them in every facet of your marketing and sales efforts.

Customer Experience 246

Customer Experience Workshop Reference Positioning 246

Alchemer Mobile

DECEMBER 21, 2022

If you work in mobile marketing or advertising , demographic information is critically important. The more you know about a customer’s current emotional state, the more you can tailor your marketing campaigns to provide an engaging, helpful experience and adjust your product roadmap to meet customer needs faster.

User Testing 263

User Testing Customer Feedback Feedback Software Product Research 263

Roman Pichler

NOVEMBER 6, 2023

The opposite is also true: I’ve seen product people who were excellent at product management, had amazing market insights and great product ideas, but underachieved, as they lacked the right leadership skills. 2 ] It does not derive from a position on the org chart. The individual’s power consequently originates from their position.

Leadership 285

Leadership Customer Feedback Construction User Testing 285

Product Innovation Educators

SEPTEMBER 2, 2024

Why market research is product managers’ secret ingredient for successful products Watch on YouTube TLDR Market research is a key part of product development and management. In this episode, Chip Chonym explains why market research matters throughout the innovation process, discussing both qualitative and quantitative methods.

User Testing 104

User Testing Product Research Market Research Research Software 104

Alchemer Mobile

FEBRUARY 2, 2021

This famous line from Field of Dreams is all too representative of how many app publishers face the ‘inessentiality’ of mobile marketing. It’s marketing. Without marketing, even the best apps struggle when it comes to customer acquisition and discovery. App marketing at its most basic. The bad news? The good news?

Feedback Software 264

Feedback Software Analytic Tools Research Software Product Research 264

Roman Pichler

AUGUST 11, 2020

This article assumes that you are familiar with the product vision board or the key elements of a product strategy : market, value proposition, standout features, and business goals. Solution : Describe the ultimate purpose of your product, the positive change the product should bring about like “healthy eating”.

Vision 319

Vision User Testing Research Software Product Research 319

Alchemer Mobile

APRIL 13, 2021

While some companies took a hit due to widespread lockdowns, those who swiftly adopted the digital shift won market share and, ultimately, new loyal customers during a difficult time for consumers. Pandemic-driven lockdowns had a positive impact on interactions for Retail and eCommerce apps. Interactions and Response Rates.

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Feedback Software Research Software User Testing Systems Review 232

Alchemer Mobile

FEBRUARY 24, 2022

If the score goes down, it is presumed that marketing and product work needs to be done. Here at Apptentive, we’ve carefully tested this language and flow with our customers to help ensure their strongest fans provide positive feedback in the app stores, and their toughest critics come directly to them with constructive criticism.

User Testing 246

User Testing Feedback Software Customer Feedback Customer Experience 246

Alchemer Mobile

APRIL 21, 2021

When we layer on sentiment distribution , you can see the difference between negative, neutral, and positive sentiment across app store reviews. For more on how mobile teams in Education can win back market share and improve feedback-based innovation, read our 2021 Mobile App Engagement Benchmark Report.

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Feedback Software Research Software Education Technical Review 246

Roman Pichler

SEPTEMBER 13, 2022

The product vision describes the product’s purpose, the ultimate reason for creating it, and the positive change it should bring about. With a validated strategy in place, you are in a great position to build an actionable product roadmap. This includes the stakeholders, the management sponsor, and development teams.

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Product Strategy Strategy Vision Product Research 322

Alchemer Mobile

DECEMBER 9, 2021

Although the buy cycle for a B2C customer varies vastly from a B2B customer, they both have one key thing in common: What people say and feel about you carries more weight than any awesome marketing campaign you put in place. Once you find these fans, create easy ways for them to engage with your brand and share their positive experience.

Customer Experience 264

Customer Experience Customer Feedback User Testing B2C 264

Alchemer Mobile

MAY 12, 2022

The housing market had a wild year. Mobile teams working on Family apps experimented with talking to more new consumers at different times throughout the year, and saw mostly positive waves of change as a result. Retention rates for Fans and Risks. ?DOWNLOAD DOWNLOAD THE FULL 2022 BENCHMARK REPORT HERE.

Data Visualization 264

Data Visualization User Testing Reporting Tools Feedback Software 264

The Product Coalition

NOVEMBER 26, 2024

Subscribe now Here’s what I’m covering this week 🗒️ STUDY WITH JAY: When Thoughts Become the New SaaS Market 🎧 TWO PODCASTS: Services Management and 2025 Intro to Video 🤔 EVENT: AI FRIDAY EVENTS DAY - 3 Dedicated AI+Product Sessions STUDY WITH JAY: Who needs keyboards when you’ve got brainwaves?

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Research Software Marketing Technical Review Software Review 96

Intercom, Inc.

JANUARY 13, 2021

The focus on relationships is very intentional – frequent positive interactions encourage loyalty, and loyalty is the bedrock of every sustainable business. . Our response was to create a reliable, convenient channel for positive experiences – the Business Messenger. The advantages were just too obvious.

Customer Experience 243

Customer Experience Messaging Technology Definition 243

Roman Pichler

JANUARY 22, 2024

Key stakeholders, for example, a sales rep, marketer, and customer support team member. Once you have established an effective product strategizing approach —which often is challenging enough—you’ll be in a great position to transfer your learnings onto the portfolio level.

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Weak Development Team Strategy Software Review Vision 265

Roman Pichler

SEPTEMBER 11, 2023

This includes a sound understanding of the market, the user and customer needs, and the competition as well as solid product management skills such as the ability to develop an effective product strategy and an actionable product roadmap (as I explain in more detail in the article The T-Shaped Product Professional ).

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Reporting Tools User Testing Customer Experience Product Research 360