The future of support: 5 key trends that will shape customer care in 2021
Intercom, Inc.
AUGUST 26, 2020
Below we dive into each of the five key trends from our research. “Proactive support empowers businesses to get ahead of known customer questions and issues before they arise” At Intercom, we use proactive support to onboard customers, alert them to known issues, and surface our top FAQs. Learn more here.
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