Userpilot

JULY 9, 2021

What are the best product management books to add to your 2021 reading list? We’ve put together a list for you with a few staples from every product manager’s bookshelf and some new releases too. New in – Best New Product Management Books in 2021. Product Management Books #1 – Continuous Discovery Habits [NEW! ].

Books 98

Books Research Software Feedback Software Analytic Tools 98

The Product Coalition

FEBRUARY 5, 2021

Often we talk more about the technical skills, like, portfolio management, being more strategic, etc but being good at those things mean nothing if you can’t build a culture conducive to good product management practices. It’s seldom their ability to do the job technically?—?to How do I build alignment?

Leadership 152

Leadership Technical Advisors Product Research Weak Development Team 152

Andrew Chen

MARCH 27, 2019

Dear readers, Many of you may have read the recent New York Times article “ Uber and Airbnb Alumni Fuel Tech’s Next Wave ” which is about how alumni of successful startups often split off and start new companies, and how ecosystems of investors/advisors form around these new companies to support them.

Technical Advisors 69

Technical Advisors Data Visualization Customer Experience Startups 69

Product Innovation Educators

FEBRUARY 25, 2019

” Two spheres of capabilities are needed for product managers to be successful. One is competency in the processes, practices, and tools of product management. That is where I spend much of my time helping product managers and teams. My passion is inspiring and equipping product managers and leaders.

Technical Advisors 66

Technical Advisors Data Visualization Weak Development Team Analytic Tools 66

Mind the Product

FEBRUARY 24, 2017

I attended the conference to represent product.careers , a project I launched last year to raise awareness of Product Management as a career path, with a particular focus on undergraduates and graduates. I started the project in response to challenges I had recruiting entry-level product managers for Crowdcube.

Technical Advisors 106

Technical Advisors Software Engineering Technology Positioning 106

UX Studio

MAY 15, 2018

Keep these anchor points in mind, for designers and developers equally, as well as product team leads and other managers. We recently wrote an ebook, “Product Managers’ Guide to UX Design”. So, we advise the following: Designers: Involve developers in the interaction design process. What does “design handoff” mean?

Weak Development Team 96

Weak Development Team Technical Advisors Development UX 96

Andrew Chen

MARCH 27, 2019

Dear readers, Many of you may have read the recent New York Times article “ Uber and Airbnb Alumni Fuel Tech’s Next Wave ” which is about how alumni of successful startups often split off and start new companies, and how ecosystems of investors/advisors form around these new companies to support them.

Technical Advisors 40

Technical Advisors Data Visualization Customer Experience Startups 40

UX Studio: Product Management

JULY 14, 2021

We are aware that many companies choose their path and manage the challenges themselves. As a design thinking consulting firm , we advise on product strategy, lead workshops, and offer customized training to equip your business with the best UX practices. That’s one approach to problem-solving.

Consulting 87

Consulting Research Software Reporting Tools User Testing 87

Userpilot

NOVEMBER 29, 2022

What is an ecosystem moat and how can product managers build one? These are the key questions that Austin Yang , the Lead Product Manager at Softr , discussed in his presentation at the Product Drive Summit this year. Independent educators help train users in niche applications of the product. Managing an ecosystem is hard.

Customer Experience 98

Customer Experience Technical Advisors User Friction Education 98

Gainsight

JUNE 18, 2020

Janine, why did you need to change the game in terms of how IBM manages clients? Lastly, CSMs have to really know the products so they can advise customers on their journey maps and help them get value from the solutions. Technical skills matter a lot. . Please let Janine know, so she can even the odds at home!

Data Visualization 52

Data Visualization Technical Review Technical Advisors Customer Experience 52

Product Innovation Educators

AUGUST 15, 2016

Product managers often work in diverse teams and need good team management skills to be successful. To explore managing teams, I invited a frequent keynote speaker and coach who companies invite to teach them about improving teams and their work. Practices and Ideas for Product Managers and Innovators.

Technical Advisors 55

Technical Advisors Product Research Product Management Product Manager 55

Userpilot

SEPTEMBER 8, 2021

We generally advise against linear, top-down product tours. In departments like sales, where understanding tools like Salesforce and Hubspot is critical to professional success, I've also seen SaaS companies use 3rd party product tours to train (or re-train) staff. Make it interactive.

Analytic Tools 98

Analytic Tools Feedback Software Onboarding KPIs Software Review 98

Mind the Product

NOVEMBER 30, 2017

TalkTalk was fined £400,000 in 2016 for failing to have appropriate technical and organisational measures in place to secure its customers’ personal data, and for keeping their personal data for longer than necessary. Under the GDPR this fine could have risen to £35 million. A DPIA can be used in a variety of situations.

Data Visualization 84

Data Visualization Technical Review Reporting Tools Technical Advisors 84

Gainsight

OCTOBER 1, 2021

Operations are in perpetual motion, managing every activity of the daily business. Others were consultative, or they advised about technical needs. Often, people can get caught up in the whirlwind of day-to-day management. But where do those actions derive their source of power? CS Ops Leadership.

Reporting Tools 52

Reporting Tools Technical Advisors User Testing Construction 52

Mind the Product

MAY 29, 2018

Brant previously authored The Entrepreneur’s Guide to Customer Development, the first purpose-written book to discuss Lean Startup and Customer Development concepts and he is the Co-Founder of Moves the Needle, which has advised the innovation practices of such leading companies as GE, Intuit, Capital One, ING and Cisco.

Technical Cofounder 76

Technical Cofounder Fractional CTO CTO Coach User Testing 76

Gainsight

NOVEMBER 23, 2020

GitLab is an open-source, code-collaboration platform for git repository management, code reviews, issue tracking, wikis, and continuous deployment tools, enabling users to create, review, and deploy codes. Jeff is the Senior Manager of Customer Success Operations. . There’s a lot to do, and we need someone to manage the process.

Analytic Tools 52

Analytic Tools User Testing Reporting Tools Data Visualization 52

Mind the Product

DECEMBER 8, 2017

After years of seeing companies head down the wrong path, we’ve come up with a short list of considerations for product engineers and managers to take into account when designing, or hiring a development team to create, a connected hardware product. Many companies forget that it is advisable to keep product specifications restrained.

Technical Advisors 73

Technical Advisors Certifications Customer Experience Wireless 73

Alchemer Mobile

APRIL 14, 2020

How do you manage executive expectations, customer expectations, and technical resources? How do you promote gender diversity in the product management field? I’m a product manager at Dropbox , and I have been a product manager now for about just under 10 years. I’m a product manager at Stripe.

Technical Review 246

Technical Review Technical Advisors Customer Experience User Testing 246

Intercom, Inc.

AUGUST 15, 2018

At Reddit, he led a team of 35 – none of whom knew how to manage other engineers. He had to quickly determine which team members displayed a potential for leadership and teach them the fundamentals of management so they could make new hires and scale – without ruining the culture. Before that, I was a general manager at Microsoft.

Engineering 141

Engineering Leadership CTO Coach Feedback Software 141

Usersnap

FEBRUARY 19, 2019

This can be a test manager from your organization. Technical configurations on application and test environment must be done. Crowdtesting is not advisable in these situations. Tracking testing effort : Crowdtesting companies can have challenges in managing testers in different geographies and time zones.

Reporting Tools 76

Reporting Tools Feedback Software Data Visualization Crowdsource 76

Userpilot

JULY 13, 2021

SaaS companies use walkthroughs to onboard new users, highlight secondary features , and train new staff. That’s why we often advise SaaS companies to segment users prior to their walkthrough, to make sure that customers only see features during their walkthrough that make sense for their individual use case. I hear you.

Analytic Tools 98

Analytic Tools Onboarding KPIs Customer Experience Data Visualization 98

Effective Roadmap Planning and Development Process for Enterprise Products

AUGUST 2, 2018

If the users don’t use the product actively then whom are we managing the product for, is the question we need to constantly ask. I typically advise the below format. Define the MVP use cases, put together the functional and technical design, carry out POC and evaluate the product viability. Product/Functional i. Development a.

User Testing 40

User Testing Enterprise Roadmap Product Research 40

Userzoom

AUGUST 24, 2017

Executives, Marketers, Designers, and Product Managers all want to make an informed decision and manage risk intelligently. I know, I know – it’s not the technical definition, but this has served me well for 2 decades. How you can make your next research project more actionable and valuable. Yes, this is counter intuitive.

Data Visualization 55

Data Visualization Customer Feedback Customer Experience Technical Advisors 55

Mironov Consulting

MAY 18, 2024

  Out of scope means they can advise, counsel, suggest, offer to help… but don’t own the decision/action.  Let’s imagine a Director of Product responsible for a portfolio, with 5 product manager direct reports matched to 5 stable maker teams.    With lots of gray space between the two.

Technical Advisors 64

Technical Advisors Technical Review Weak Development Team Product Research 64

All About Product Management

MAY 13, 2008

It’s been over a year since the product management team went on a series of agile/scrum training courses. Product Management Prior to Scrum Before agile working practices where adopted the Product Managers role consisted of a lot of short term tactical wins coupled with continual fire fighting.

Agile 48

Agile Technical Advisors Product Management Product Manager 48

Pragmatic Marketing

SEPTEMBER 16, 2009

Barbara Nelson said in The Politics of Agile , “When product managers weren’t looking, the developers went agile.” ” Indeed, many Product Managers were taken by surprise at the speed of Agile’s adoption. Ultimately, we are responsible for the success of the product and, thus, the company. The Problem.

Technical Advisors 70

Technical Advisors Technical Review Feedback Software Agile 70

Andrew Chen

OCTOBER 31, 2016

Together, Shawn Clowes (Atlassian), Elena Verna (SurveyMonkey), Nick Soman (Gusto), Andrew Chen and Brian Balfour (Reforge, previously at Hubspot) have interviewed or screened over 1,000 individual candidates for growth roles – both for their current and previous companies, plus startups where they’ve invested/advised.

User Testing 92

User Testing Weak Development Team Technical Advisors Analytic Tools 92

The Product HQ

JUNE 10, 2024

You’ll learn the best roles and job titles that you can pursue in the product management cluster. This means the role can be assigned to anyone who has the highest authority on the product and this could be the head of product, product manager , project manager, vice president of product, chief of product, and others.

Technical Advisors 52

Technical Advisors Reporting Tools User Testing Certifications 52

Department of Product

MARCH 28, 2022

How to Keep on top of Trends that Matter to Product Managers Decide when to care about trends and when to sit back and watch what happens next Trends and the product lifecycle Imagine your product strategy stayed exactly the same for the next 10 years. What would happen? It’s impossible for one person to do. And not all trends matter.

Technical Review 52

Technical Review Technical Advisors Reporting Tools Data Visualization 52

Usersnap

JUNE 15, 2023

Without a systematic approach to your product management process and clear roadmap, you’ll likely face several hurdles like lack of direction, unclear priorities, wasted resources, missed deadlines, difficulty in scaling, and more. To help you out, I’ve put together this extensive guide on the product management process.

Feedback Software 52

Feedback Software User Testing Research Software Analytic Tools 52

The Product Coalition

JANUARY 5, 2021

Set 3: Internal Stakeholder Management This category of the Product Owner interview questions deals with specific aspects of relationships of the Product Owners with internal stakeholders: Your organization has recently decided to become agile and product-driven. See also part one of this three-part series. ) How do you deal with that?

Product Research 98

Product Research Technical Advisors Customer Experience User Testing 98

Business of Software Conference

JULY 7, 2021

This evidence-based approach to managing sales performance certainly helps us to make better decisions about how we develop our sales teams and how we best use the talents available to us. Alex A may have little patience to deal with awkward technical queries, and may be willing to make unrealistic promises to get deals to cross the line.

Research Software 69

Research Software Technical Advisors Customer Experience Data Visualization 69

The Product Coalition

MARCH 11, 2020

Development Teams are structured and empowered by the organization to organize and manage their own work.” Finally, the term Development Team seems to limit the role to technical people, for example, software engineers. Read more on technical debt and Scrum.) Professional Scrum Master Training?—?Training Team leads?

Weak Development Team 78

Weak Development Team Development Technical Advisors Software Review 78

Business of Software Conference

JUNE 29, 2020

Teresa Torres (Product Discovery Coach, Product Talk) – Managing Outputs vs Outcomes from Business of Software Conference. So today I want to talk about managing by our outputs versus outcomes. So, I’m going to start with, yesterday we learned from Whitney about OKRs – that is one way of trying to manage by outcomes.

User Testing 59

User Testing Feedback Software Product Research Research Software 59

Intercom, Inc.

MAY 19, 2022

If you’re not prepared for that growth, it can quickly become overwhelming to try and manage the increased pressure on your support team without making adjustments to your support strategy. I think that goes hand in hand with training as well, when you’re bringing new people on board.

Reporting Tools 104

Reporting Tools Data Visualization Feedback Software Customer Feedback 104

ProductCraft

AUGUST 7, 2018

When his boss noticed his performance, he was asked to train everyone on the team, which ultimately landed him a product manager position. Product Managers = Problem Managers. Steve believes that product managers should really be called problem managers. Is it time for a product manager manifesto?

Technical Advisors 51

Technical Advisors User Friction User Testing Engineering 51

Department of Product

JUNE 27, 2022

The General Manager model. Each organization is led by a general manager (GM) who is responsible for all the functions within their organization. Tradeoffs for the General Manager model are outlined in my post retrospective on Implementing Amazon’s single threaded owner model. Who does technical leadership?

Weak Development Team 52

Weak Development Team Onboarding KPIs Embedded Analytics Reporting Tools 52