Intercom, Inc.

MARCH 16, 2022

We educate our engineers in these policies and processes throughout their Intercom careers, from employee onboarding to performance reviews. We build strong technical foundations. We build exclusively with a very small number of technologies as part of our stack, backed by a specific “ core technologies ” enablement team.

Software Review 118

Software Review Technical Review Systems Review Management 118

BrainMates

OCTOBER 20, 2024

One of the critical tools that can help product managers improve customer satisfaction is the SERVQUAL model or Customer Service Gap model , a framework for identifying and addressing gaps in service delivery. The Customer Gap Gap between Customer Expectations and Customer Perceptions This is the most critical gap for product managers.

Data Visualization 52

Data Visualization User Testing Customer Feedback Customer Experience 52

The Product Coalition

NOVEMBER 29, 2022

How is the increase in mobile use changing the landscape of the product management role, and what are the differences between traditional product management and mobile product management? The role of a mobile product manager is still relatively new, and it’s rapidly evolving due to the increased adoption of mobile devices.

Analytic Tools 124

Analytic Tools Research Software Data Visualization Technical Review 124

Intercom, Inc.

NOVEMBER 4, 2020

The holidays are fast approaching, and for ecommerce businesses, that often results in significantly higher support volume for your team – which is set to further accelerate this holiday season due to the impact of COVID-19. Tip 5: Manage customer expectations and let them know when they’re likely to get a response.

Customer Experience 228

Customer Experience Technical Review Data Visualization Outbound 228

Department of Product

MARCH 28, 2022

How to Keep on top of Trends that Matter to Product Managers Decide when to care about trends and when to sit back and watch what happens next Trends and the product lifecycle Imagine your product strategy stayed exactly the same for the next 10 years. What would happen?

Technical Review 52

Technical Review Technical Advisors Reporting Tools Data Visualization 52

The Product HQ

JUNE 1, 2024

Interested in learning what the essential data product manager skills are? As a result, the data product manager role is there to manage and use data purposefully. Today, data product managers have become so important that, according to Google Trends Data, their search volume has increased significantly over the last ten years.

Data Visualization 52

Data Visualization Reporting Tools Analytic Tools Research Software 52

Mind the Product

APRIL 10, 2018

While product managers have a variety of techniques to cope with this ambiguity, from the Mind the Product slack channel to thunderdome-like meetings, one powerful solution is product review. This is a formal review of the product’s progress by senior product managers in order to assess the status and suggest avenues to explore.

Systems Review 109

Systems Review Technical Review Feedback Software Development 109

Modus Create

NOVEMBER 1, 2021

Due to such high-stakes information, breaches in educational institutions can cause severe reputational damage. At the same time, universities and schools require centralized policies to restrict access to people that move out of their system each year. . Beware of Legacy Tech. Review Data Policy.

Education 97

Education Technical Review Research Software Reporting Tools 97

Split

MARCH 20, 2024

A streamlined release management process is imperative for mitigating deployment risks and accelerating software delivery. By optimizing release management flows, teams can facilitate on-demand deployments that enhance business agility without compromising stability. What is the Release Management Process Flow?

Release Management 52

Release Management Reporting Tools Analytic Tools Feedback Software 52

The Product Coalition

OCTOBER 19, 2020

This is a well known mantra among tech CEOs, especially Facebook’s Mark Zuckerberg. As an intelligence officer, I used this technique to help policymakers consider how situations would unfold over time so they could shape US national security policy. Of course, the lesson here is: innovate or die. congratulations!

Technical Review 169

Technical Review Analytic Tools Research Software Automotive 169

Intercom, Inc.

FEBRUARY 9, 2021

Nearly two-thirds (58%) would sever their relationship with a business due to poor customer service. In particular, the pandemic has brought about an unprecedented shift in our reliance on technology that has had a knock-on effect on how customers relate to, and interact with, companies and brands. With empathy. “I

User Testing 222

User Testing Reporting Tools Customer Feedback Customer Experience 222

Modus Create

AUGUST 13, 2024

Whether it’s customer data, proprietary technology, or trade secrets, failing to adequately protect these assets can undermine the entire deal and significantly decrease shareholder value. Beyond technology lies the beating heart of any organization: its people and processes. You should begin by following the steps below.

Software Review 40

Software Review Technical Review Systems Review Data Visualization 40

The Product Coalition

JANUARY 12, 2023

"Digital transformation" is the process of using technology to redefine processes, products, and services to create more value for customers and organizations. Digital transformation (DT) is the process of leveraging digital technologies and data to create value and gain a competitive edge in today’s rapidly changing digital economy.

Artificial Inteligence 138

Artificial Inteligence Data Visualization Analytic Tools Research Software 138

Intercom, Inc.

MARCH 25, 2021

From healthcare providers to insurers and others, the pandemic is rapidly driving organizational change and prompting businesses to consider future needs by adopting new technologies to replace or assist with historically manual workflows without compromising on care or privacy. More than 500k healthcare conversations are powered daily.

Healthcare 268

Healthcare Data Visualization Reporting Tools Technical Review 268

Product Innovation Educators

OCTOBER 14, 2024

How product managers can use AI to work more efficiently Watch on YouTube [link] TLDR AI is changing how we manage products and come up with new ideas, giving us new tools to work faster and be more creative. Brian has been working for 15 years in different industries like finance, healthcare, and technology.

Artificial Inteligence 89

Artificial Inteligence Research Software Data Visualization Reporting Tools 89

Product Management Unpacked

JULY 19, 2018

In all of these roles I was a product manager or led product management. Today, I’m very proud to be the executive director of Carnegie Mellon University’s new Master’s in Product Management (MSPM) program. I have been a part of product management and in a product manager role as it has matured in definition and visibility.

Reporting Tools 109

Reporting Tools Technical Review User Testing Research Software 109

The Accidental Product Manager

FEBRUARY 21, 2022

GM’s Product Managers Have Run Into A Battery Problem Image Credit: Frank Hebbert. What is a product manager to do if they suddenly discover that some of the parts that are going into their product are NOT high quality ? The product managers still intend to launch 10 EVs in China. The Problem With Batteries.

Product Management 121

Product Management Product Manager Technical Review Systems Review 121

Intercom, Inc.

OCTOBER 19, 2022

As businesses grow and scale, they need to continue to earn and build on that trust in every way they can – but with rapidly expanding tech stacks, it’s not just their own company policies they need to monitor, it’s those of every company they partner with. When expiry isn’t available, tool owners review and baseline access quarterly.

Data Visualization 138

Data Visualization Reporting Tools User Testing Research Software 138

Modus Create

MAY 28, 2024

Larry Fitzpatrick, Executive Vice President and CTO of OneMain Financial, the leading nonprime lender in the United States, provides insight into how the world’s top executives plan to leverage AI technology. Even if they aren’t, this benchmark regulation will probably be the basis for due care of AI systems going forward.”

Reporting Tools 64

Reporting Tools Research Software Data Visualization Weak Development Team 64

Mind the Product

FEBRUARY 19, 2019

What are the benefits of taking on such an initiative, and how does product management give you the best possible chance of success? Digital transformation is “the use of technology to radically improve performance or reach of enterprises”, according to an MIT and Capgemini white paper. That’s where product management comes in.

White Paper 126

White Paper Analytic Tools Technical Review Data Visualization 126

Intercom, Inc.

DECEMBER 28, 2022

We’ve made it to the end of 2022 – 12 months in which everything changed for the tech industry. After booming for the best part of two decades, a number of factors coincided to transform the SaaS landscape and tech more broadly. As we know, we’re in the middle of a tech industry slowdown. Well that was quite the year.

Reporting Tools 118

Reporting Tools Technical Review ChatGPT Customer Experience 118

The Product Coalition

APRIL 2, 2022

Every time I navigate the ocean of Product Management frameworks, we are not tackling one essential part of our role: People and Ourselves. This article is not intended to be a book review, but I used the skills described in this bestseller to link them with our day-to-day Product Management life. Change is the only constant.

Product Management 161

Product Management Product Manager User Testing Customer Experience 161

Modus Create

NOVEMBER 12, 2024

In fact, employee turnover due to inefficient onboarding costs businesses billions annually, impacting productivity, morale, and ultimately, the bottom line. Without this, technical hires can feel overwhelmed, while experienced employees may find the process redundant or irrelevant. That's where automation comes in.

Onboarding KPIs 52

Onboarding KPIs Feedback Software Research Software User Testing 52

Modus Create

SEPTEMBER 30, 2024

However, as is often the case with innovative technology, there are privacy concerns when AI is applied to such a highly regulated industry. What if the technology isn’t managed properly? As AI technology continues to improve, healthcare will continue to transform as well. AI has been revolutionary for healthcare.

Healthcare 52

Healthcare Data Visualization Reporting Tools Artificial Inteligence 52

The Product Coalition

MARCH 30, 2021

The pressure is only increasing due to the influence of the pandemic, as more consumers begin to shift their preference to the comforts of home. Unfortunately, within the eCommerce field, high-priced data breaches occur frequently due to the influx of pandemic-related web traffic.

Reporting Tools 95

Reporting Tools Technical Review User Testing Data Visualization 95

Userpilot

AUGUST 26, 2024

From choosing the right data capture methods to navigating complex tools, SaaS companies must balance the need for detailed insights with the reality of technical constraints. TL;DR Product data capture is the process of collecting, organizing, and managing information about your product. Managing this sheer volume can be overwhelming.

Analytic Tools 79

Analytic Tools Feedback Software Data Visualization Reporting Tools 79

PMLesson's Ace the PM Interview

APRIL 6, 2020

As a product marketing manager (PMM), you influence most areas of the organization including product, design, sales, support, and, of course, marketing. In this comprehensive guide, I’ll help to illuminate your path of breaking into product marketing management. What skills do I need as a product marketing manager?

Product Marketing 78

Product Marketing Technical Review User Testing Marketing 78

The Accidental Product Manager

DECEMBER 19, 2022

As product managers one of the challenges that we face every day is finding ways that our company can run quicker, faster, and get more done. Product managers who work in the auto insurance industry deal with these kind of issues every day. The Challenge Of Being An Auto Insurance Product Manager.

Artificial Inteligence 65

Artificial Inteligence Product Management Product Manager Technical Review 65

Modus Create

NOVEMBER 7, 2024

However, the rapid integration of AI usually overlooks critical security and compliance considerations, increasing the risk of financial losses and reputational damage due to unexpected AI behavior, security breaches, and regulatory violations. Failure to comply can result in significant penalties.

Artificial Inteligence 52

Artificial Inteligence Reporting Tools Research Software Data Visualization 52

Lenny Rachitsky

OCTOBER 1, 2024

He’s developed this skill over his more than 10 years leading products and teams at YouTube, Slack, and Google Gemini, as well as mentoring hundreds of PMs through the Black Product Managers network that he co-founded. Below, Jules demystifies what might be the central skill of great product managers: influence.

Technical Review 109

Technical Review User Testing Customer Experience Customer Feedback 109

The Product HQ

MAY 10, 2024

Do you want to become a data product manager? With more digital and data-driven products, the demand for traditional product managers is now shifting from sales teams to data product managers. If you want to become a data product manager, this guide is for you. Here is a process on how to become a data product manager: 1.

Data Visualization 52

Data Visualization Customer Experience Artificial Inteligence Certifications 52

Atlassian

MARCH 8, 2022

Jira Service Management promises to unlock high-velocity teams. And both technical teams and the business departments they work with can benefit from Jira Service Management, especially HR teams. Jira Service Management is a vital piece of the solution for a couple reasons,” Paul says. In IT Service Management.

Data Visualization 87

Data Visualization Technical Review Systems Review Management 87

Gainsight

MAY 6, 2020

While we face the challenges of the new normal ushered in as a result of this pandemic—record job losses, global shelter-in-place policies, and a fractured health system—business leaders are doing everything they can to combat churn. Perhaps you have investigated Customer Success technology in the past but decided the timing was not right.

Technical Review 52

Technical Review Technology Customer Experience Data Visualization 52

Atlassian

JANUARY 27, 2022

Subscribe to Work Life Get stories about tech and teams in your inbox Subscribe. Relocation discussions, even before the pandemic, required anywhere from 30 minutes to hours of time from the employee, their manager, and HR to explore individual cases one by one. In Technology. Atlassian is now a distributed workforce.

Data Visualization 74

Data Visualization Analytic Tools Feedback Software Technical Review 74

Modus Create

JUNE 7, 2022

Application modernization is an initiative for assessing legacy applications and updating their infrastructure, architecture, and features to leverage recent technical innovations. Technically savvy customers gravitate to products that have the latest technologies and capabilities. Why Modernize Applications?

Enterprise 98

Enterprise Technical Review Customer Experience Software Review 98

PMLesson's Ace the PM Interview

MAY 6, 2022

Security engineering interviews are some of the toughest in the tech industry. As a security engineer, your job is all about reducing risk for technical products by thwarting malicious behavior. Here's a list of questions we've seen most frequently asked at tech companies. Watch our answer here.

Engineering 52

Engineering Software Review Technical Review Research Software 52

The Product Manager Coach Blog

MAY 7, 2024

Navigating the world of product management can be overwhelming, especially when trying to understand the different roles and responsibilities. Two positions that often cause confusion are Staff Product Manager and Senior Product Manager. What is a Staff Product Manager? What is a Senior Product Manager?

Product Management 52

Product Management Product Manager Data Visualization B2C 52