Intercom, Inc.

APRIL 8, 2020

. “Intercom’s entire software delivery system is built on the ability to move fast…We decided that now is not the time to experiment with slower ways of shipping” Shipping is our heartbeat , and we’ve built up a solid system to get software safely and quickly to production. The value of the familiar.

Software Review 223

Software Review Customer Experience Systems Review Engineering 223

Mind the Product

MARCH 12, 2020

How does it help modern product management organizations to scale effectively? What Product Managers do. Our product squads at InVision usually consist of a product manager, designer, engineering manager and four to seven engineers. There is demand for product managers to perform more tasks. Supporting onboarding.

Product Research 231

Product Research User Testing Weak Development Team Customer Experience 231

The Product Coalition

SEPTEMBER 4, 2020

My journey to product management was not what you might expect , but then again, maybe you would. Challenges aside, I enjoyed the close-knit teams and easy access to upper management which enabled quick decision making. The manager gave us the green light, and the developers and I formed a product team.

Weak Development Team 126

Weak Development Team Systems Review Customer Experience Software Review 126

Business of Software Conference

AUGUST 25, 2021

Book Review – Exponential – Azeem Azhar. Automation is a distraction from the real issues facing workers in the exponential age: from pernicious systems of algorithmic management, to a relative decline in workers’ wages. We will only build this future if we manage to close the exponential gap.

Technical Review 99

Technical Review Software Review Systems Review Books 99

Alchemer Mobile

MARCH 26, 2021

We also recommend checking out our 2021 Mobile App Engagement Report as we break down more engagement and experience-focused stats by category such as retention, loyalty, ratings and reviews, shifted sentiment, in-app survey responses, and more. Stop talking about customer-centricity; turn it into action. Love Dialog. Rating prompts.

User Testing 257

User Testing Customer Experience Feedback Software Customer Feedback 257

Intercom, Inc.

MARCH 16, 2022

To achieve our mission of making internet business personal and scaling to support larger and larger customers, we have been continually, thoughtfully, and carefully investing in our people, systems, and processes to maintain Intercom’s high standards of availability. We manage risk and respond instantly when things go wrong.

Software Review 118

Software Review Technical Review Systems Review Management 118

The Product Coalition

OCTOBER 19, 2020

As an intelligence officer, I used this technique to help policymakers consider how situations would unfold over time so they could shape US national security policy. Going back to our example, imagine our current top priority is to revamp our company’s inventory management software for car dealerships. Not all ideas are equal.

Technical Review 167

Technical Review Analytic Tools Research Software Development Team Review 167

The Accidental Product Manager

FEBRUARY 21, 2022

GM’s Product Managers Have Run Into A Battery Problem Image Credit: Frank Hebbert. What is a product manager to do if they suddenly discover that some of the parts that are going into their product are NOT high quality ? The product managers still intend to launch 10 EVs in China. The Problem With Batteries.

Product Manager 121

Product Manager Product Management Technical Review Product Research 121

Mind the Product

DECEMBER 11, 2017

My journey to product management was not what you might expect, but then again, maybe you would. Challenges aside, I enjoyed the close-knit teams and easy access to upper management which enabled quick decision making. The manager gave us the green light, and the developers and I formed a product team. Senior management.

Weak Development Team 115

Weak Development Team Systems Review Customer Experience Software Review 115

Userpilot

AUGUST 30, 2024

Or detect shadow IT and AI apps that may not be compliant with your company policies. User segmentation (using various properties, e.g., location, survey responses, or operating system) Behavioral analytics (Funnel, Paths/Journeys, and Cohort Analysis). To improve the ROI of your software. Data Explorer (for custom reports).

Data Visualization 105

Data Visualization Analytic Tools Reporting Tools Feedback Software 105

Agile Velocity

MAY 27, 2020

Manage Flow. The main point of Kanban is to visualize how value flows through the system. Make Policies Explicit. Making policies explicit helps create a shared understanding about how teams will move work through their system. Review the backlog priorities. Review how often WIP limits were followed.

Data Visualization 106

Data Visualization Reporting Tools Feedback Software Product Research 106

The Product Coalition

DECEMBER 8, 2020

The systems, people and processes at play that make these enormous feats of achievement possible have a way of wrapping their tentacles around new product ventures then slowing them down, impairing them and, sometimes, killing them off. They’re great at doing more of what made them successful at scale. All of this takes time.

Development Team Review 153

Development Team Review Technical Review Systems Review Software Review 153

Intercom, Inc.

JANUARY 14, 2021

And so, in 2014, he founded Productboard , a product management system that incorporates customer feedback and insights to help product teams build better products. I started as a product manager and ended up as the VP of product. Then, being the head of the department, I was responsible for managing multiple teams.

Feedback Software 225

Feedback Software Research Software Analytic Tools Product Strategy 225

Mind the Product

JULY 14, 2020

Listen if you’d like to learn more about: * Acceptable use policies. So right now, the way that this system is built is designed by default to benefit these hate groups and organisations. . Review us on your podcast app so that we can use your feedback to be better. Brand reputation. Moral ethics. Quote of the Episode.

Feedback Software 127

Feedback Software Customer Experience Product Research Technical Review 127

Userpilot

FEBRUARY 15, 2023

What users say about Userpilot G2 reviewers praise Userpilot for its functionality, intuitive and easy-to-use interface, and excellent personalized customer support. Our Customer Success Manager has been attentive, engaging and truly helpful… Cornelia, you’re amazing! Userpilot review on G2. Pendo review on G2.

Analytic Tools 98

Analytic Tools Data Visualization Feedback Software Reporting Tools 98

The Product Coalition

DECEMBER 29, 2021

Credits to Egor Koshman With no further due, here are the books that influenced my thinking (with one favorite quote and a short summary each) : Good Strategy/Bad Strategy (By Richard Rumelt) “The kernel of a strategy contains three elements: a diagnosis, a guiding policy, and coherent action.”

Books 127

Books Systems Review Weak Development Team Software Review 127

Modus Create

NOVEMBER 1, 2021

Due to such high-stakes information, breaches in educational institutions can cause severe reputational damage. At the same time, universities and schools require centralized policies to restrict access to people that move out of their system each year. . Review Data Policy. Lack of Preparedness.

Education 75

Education Technical Review Research Software Reporting Tools 75

Mind the Product

FEBRUARY 1, 2017

How do you manage return policies within a delivery supply chain that stretches across several countries? Tax, legal documents, data privacy, pricing, billing, cancellation policies and recruitment will all vary from country to country. To what extent is your business model governed by local regulations?

Technical Review 70

Technical Review Systems Review Software Review Research Software 70

The Product Coalition

MAY 18, 2022

Besides, the software development team needs to go back and review what they did since the software development process causes vulnerabilities. Defining the solutions and finding a feasible way to execute them Go back and review the custom software development steps again and again. Ask yourself what can go wrong?

Reporting Tools 134

Reporting Tools Software Developers Software Development Feedback Software 134

Userpilot

JULY 30, 2023

Because of how complex product management can be, it’s not hard to see why effective data sharing can be difficult to achieve throughout an entire organization. Silos most often occur due to company culture, organizational structures, IT deployments, or mergers and acquisitions. How do data silos occur? Mergers and acquisitions.

Data Visualization 98

Data Visualization Analytic Tools Reporting Tools Feedback Software 98

eG Innovations

JULY 4, 2019

Citrix administrators often struggle with managing logon times effectively, mainly due to the complexity of their environments and the various components that need to be performing optimally. User connections and application launch can fail due to a problem user-side, server-side, or somewhere in the middle.

Reporting Tools 89

Reporting Tools Technical Review Systems Review Customer Experience 89

Atlassian

MARCH 8, 2022

Jira Service Management promises to unlock high-velocity teams. And both technical teams and the business departments they work with can benefit from Jira Service Management, especially HR teams. Jira Service Management is a vital piece of the solution for a couple reasons,” Paul says. In IT Service Management.

Data Visualization 87

Data Visualization Technical Review Management Management 87

Intercom, Inc.

JANUARY 5, 2022

Security affects every function across your company: from onboarding and offboarding to encrypting data and managing endpoints. Adam: Thank you, it feels a bit surreal still, mainly due to just how quickly the company has gone from seed to series, all in under a 12-month span. The seatbelt goes on and it’s like breathing.

Reporting Tools 211

Reporting Tools Data Visualization Software Review Technical Review 211

ProductPlan

MAY 22, 2020

It’s no secret that product management often looks different from one organization to the next. It’s not necessarily bad when product management adapts to each company’s specific needs. However, product management must be consistent within the same organization. What is Product Ops, Exactly?

Data Visualization 128

Data Visualization Weak Development Team User Testing Customer Feedback 128

Arkenea

JANUARY 21, 2025

A rigid risk management strategy in healthcare prevents data breaches and improves response time to counter these issues. A reporting culture ensures that the same information is shared between the senior management and the staff members. 10 Risk Management Strategies in Healthcare 1. Key Takeaways In 2022 an average of 1.94

Healthcare 52

Healthcare Reporting Tools Data Visualization Strategy 52

eG Innovations

AUGUST 4, 2022

Most enterprise and cloud monitoring solutions acknowledge the limitations of static thresholds by implementing machine learning technology and including an AIOps (Artificial Intelligence for IT Operations) engine capable of learning about the normal behavior of systems over multiple timeframes.

Reporting Tools 87

Reporting Tools Data Visualization Artificial Inteligence Systems Review 87

UX Planet

JUNE 14, 2024

Recently, I’ve been diving headfirst into product management strategy, and I’m thrilled to share my learnings through the lens of Netflix comments. Boosted Streaming Time: Reduce content discovery time by providing immediate access to reviews and opinions, aiding decision-making and encouraging longer viewing sessions.

Product Research 97

Product Research Product Strategy Feedback Software Research Software 97

eG Innovations

APRIL 11, 2023

The monitoring platform continually tests systems and applications for metrics crossing thresholds, key events in logs and the other warning signs of issues. Who Uses Maintenance Policies and with What Benefits All administrators with maintenance responsibilities find this feature of use.

Reporting Tools 52

Reporting Tools Data Visualization User Testing Systems Review 52

Userpilot

AUGUST 26, 2024

TL;DR Product data capture is the process of collecting, organizing, and managing information about your product. Product data capture is the process of collecting, organizing, and managing information about your product. Managing this sheer volume can be overwhelming.

Analytic Tools 105

Analytic Tools Feedback Software Data Visualization Reporting Tools 105

Split

MARCH 20, 2024

A streamlined release management process is imperative for mitigating deployment risks and accelerating software delivery. By optimizing release management flows, teams can facilitate on-demand deployments that enhance business agility without compromising stability. What is the Release Management Process Flow?

Release Management 52

Release Management Reporting Tools Analytic Tools Feedback Software 52

The Product Coalition

DECEMBER 5, 2019

Why does management need to observe data-science-related KPIs? However, they are mostly addressing data-scientists or -engineers, which are, of course, the first personas that feel the pain of managing multiple models. In the second, are DS managers, product managers, CEOs, and Investors. Binoculars Man, Pixabay.

Data Visualization 78

Data Visualization Reporting Tools Technical Review Research Software 78

ProductPlan

MARCH 13, 2019

Product management is a role largely comprised of soft skills and strategy, which, at first glance, would make it difficult to quantifiably measure. The benefit of including quantifiable metrics in evaluating a product manager’s performance is, well, immeasurable. A product manager is not their product.

Product Manager 87

Product Manager Product Management User Testing Product Research 87

Atlassian

JANUARY 27, 2022

Relocation discussions, even before the pandemic, required anywhere from 30 minutes to hours of time from the employee, their manager, and HR to explore individual cases one by one. We built the Estimator using Jira, Jira Service Management, Workato, and Workday, and have continued enhancing its capabilities over time. Ashlee says.

Data Visualization 74

Data Visualization Analytic Tools Feedback Software Technical Review 74

eG Innovations

SEPTEMBER 3, 2019

Active Directory is responsible for managing users, their accounts and their access to individual computers, shared drivers, printers, servers and more. can be centrally managed. Because it manages credentials and permissions in the IT infrastructure, Active Directory also has to be monitored from a security perspective.

Data Visualization 14

Data Visualization User Testing Systems Review Customer Experience 14

The Product Coalition

JULY 10, 2020

In other words: If two teams are building a part of an application separately, that system will probably have two components, introducing dependencies and additional communication overhead. In a remote working situation, to make matters worse, there is a compound effect due to the increased communication overhead.

Agile 85

Agile Reporting Tools Feedback Software Systems Review 85

DISQO

MAY 6, 2020

Founded in 1928 with “a dream of providing a quality insurance product at a reasonable price,” Farmers® Insurance serves more than 10 million households with more than 19 million policies in all 50 states. To do so, they let Alpha’s research help direct the design of their new fully digital insurance policy and brand. “We

User Testing 85

User Testing Research Software Product Research Feedback Software 85

The Product Coalition

JANUARY 5, 2023

Source: 1 Claim process & documents review The insurance claim process is a complex process. This is a request made to the insurance company for an incident covered by their insurance policy such as a fire, motor accident, or other covered event. The process typically begins with the filing of a claim form.

Document 78

Document Systems Review Customer Experience Technical Review 78