Intercom, Inc.

MARCH 16, 2022

To achieve our mission of making internet business personal and scaling to support larger and larger customers, we have been continually, thoughtfully, and carefully investing in our people, systems, and processes to maintain Intercom’s high standards of availability. We manage risk and respond instantly when things go wrong.

Software Review 118

Software Review Technical Review Systems Review Management 118

eG Innovations

APRIL 11, 2023

The monitoring platform continually tests systems and applications for metrics crossing thresholds, key events in logs and the other warning signs of issues. Who Uses Maintenance Policies and with What Benefits All administrators with maintenance responsibilities find this feature of use.

Reporting Tools 52

Reporting Tools Data Visualization User Testing Systems Review 52

The Product Coalition

NOVEMBER 29, 2022

How is the increase in mobile use changing the landscape of the product management role, and what are the differences between traditional product management and mobile product management? The role of a mobile product manager is still relatively new, and it’s rapidly evolving due to the increased adoption of mobile devices.

Analytic Tools 124

Analytic Tools Research Software Data Visualization Technical Review 124

Business of Software Conference

AUGUST 25, 2021

Book Review – Exponential – Azeem Azhar. Automation is a distraction from the real issues facing workers in the exponential age: from pernicious systems of algorithmic management, to a relative decline in workers’ wages. We will only build this future if we manage to close the exponential gap.

Technical Review 99

Technical Review Software Review Systems Review Books 99

Intercom, Inc.

FEBRUARY 9, 2021

Nearly two-thirds (58%) would sever their relationship with a business due to poor customer service. For example, more customers than ever have had to pivot to online shopping; for many, this has come with an added level of stress due to factors like shortages in supply chains and delivery delays. With empathy. “I

User Testing 222

User Testing Reporting Tools Customer Feedback Customer Experience 222

Intercom, Inc.

OCTOBER 19, 2022

As businesses grow and scale, they need to continue to earn and build on that trust in every way they can – but with rapidly expanding tech stacks, it’s not just their own company policies they need to monitor, it’s those of every company they partner with. When expiry isn’t available, tool owners review and baseline access quarterly.

Data Visualization 138

Data Visualization Reporting Tools User Testing Research Software 138

Modus Create

AUGUST 13, 2024

Organizations should conduct a thorough examination of network hardware, cloud systems, code, operations, and security policies, leaving no aspect unaddressed. Successful assessments take a holistic view of day-to-day business operations, examining the elements of workflow management and resource allocation.

Software Review 40

Software Review Technical Review Systems Review Data Visualization 40

The Accidental Product Manager

FEBRUARY 21, 2022

GM’s Product Managers Have Run Into A Battery Problem Image Credit: Frank Hebbert. What is a product manager to do if they suddenly discover that some of the parts that are going into their product are NOT high quality ? The product managers still intend to launch 10 EVs in China. The Problem With Batteries.

Product Management 121

Product Management Product Manager Technical Review Systems Review 121

The Product Coalition

SEPTEMBER 4, 2020

My journey to product management was not what you might expect , but then again, maybe you would. Challenges aside, I enjoyed the close-knit teams and easy access to upper management which enabled quick decision making. The manager gave us the green light, and the developers and I formed a product team.

Weak Development Team 126

Weak Development Team Systems Review Customer Experience Software Review 126

Userpilot

FEBRUARY 15, 2023

What users say about Userpilot G2 reviewers praise Userpilot for its functionality, intuitive and easy-to-use interface, and excellent personalized customer support. Our Customer Success Manager has been attentive, engaging and truly helpful… Cornelia, you’re amazing! Userpilot review on G2. Pendo review on G2.

Analytic Tools 84

Analytic Tools Data Visualization Feedback Software Reporting Tools 84

Modus Create

NOVEMBER 1, 2021

Due to such high-stakes information, breaches in educational institutions can cause severe reputational damage. At the same time, universities and schools require centralized policies to restrict access to people that move out of their system each year. . Review Data Policy. Lack of Preparedness.

Education 97

Education Technical Review Research Software Reporting Tools 97

Product Innovation Educators

OCTOBER 14, 2024

How product managers can use AI to work more efficiently Watch on YouTube [link] TLDR AI is changing how we manage products and come up with new ideas, giving us new tools to work faster and be more creative. We’re talking about how artificial intelligence (AI) is changing the way we manage products and come up with new ideas.

Artificial Inteligence 89

Artificial Inteligence Research Software Data Visualization Reporting Tools 89

The Product HQ

JUNE 1, 2024

Interested in learning what the essential data product manager skills are? As a result, the data product manager role is there to manage and use data purposefully. Today, data product managers have become so important that, according to Google Trends Data, their search volume has increased significantly over the last ten years.

Data Visualization 52

Data Visualization Reporting Tools Analytic Tools Research Software 52

Modus Create

NOVEMBER 7, 2024

However, the rapid integration of AI usually overlooks critical security and compliance considerations, increasing the risk of financial losses and reputational damage due to unexpected AI behavior, security breaches, and regulatory violations. What are the top AI security and compliance concerns?

Artificial Inteligence 52

Artificial Inteligence Reporting Tools Research Software Data Visualization 52

Userpilot

JULY 30, 2023

Because of how complex product management can be, it’s not hard to see why effective data sharing can be difficult to achieve throughout an entire organization. Silos most often occur due to company culture, organizational structures, IT deployments, or mergers and acquisitions. How do data silos occur? Mergers and acquisitions.

Data Visualization 78

Data Visualization Analytic Tools Reporting Tools Feedback Software 78

The Accidental Product Manager

DECEMBER 19, 2022

As product managers one of the challenges that we face every day is finding ways that our company can run quicker, faster, and get more done. Product managers who work in the auto insurance industry deal with these kind of issues every day. The Challenge Of Being An Auto Insurance Product Manager.

Artificial Inteligence 65

Artificial Inteligence Product Management Product Manager Technical Review 65

Modus Create

MAY 28, 2024

Mitigating security and compliance risks Managing your cybersecurity risk should come first, particularly now that regulators are taking notice. Even if they aren’t, this benchmark regulation will probably be the basis for due care of AI systems going forward.”

Reporting Tools 64

Reporting Tools Research Software Data Visualization Weak Development Team 64

Arkenea

JULY 8, 2024

A variety of patient information is collected and stored in the system, from medical bills to treatment plans. The tracking system immediately alerts the authorities if there’s a data breach. HIPAA Audit Trails and Logs: An Overview Healthcare systems process thousands of activities each day ranging from user access to payments.

Healthcare 52

Healthcare Systems Review Technical Review Software Review 52

Atlassian

MARCH 8, 2022

Jira Service Management promises to unlock high-velocity teams. And both technical teams and the business departments they work with can benefit from Jira Service Management, especially HR teams. Jira Service Management is a vital piece of the solution for a couple reasons,” Paul says. In IT Service Management.

Data Visualization 87

Data Visualization Technical Review Systems Review Management 87

Agile Velocity

MAY 27, 2020

Manage Flow. The main point of Kanban is to visualize how value flows through the system. Make Policies Explicit. Making policies explicit helps create a shared understanding about how teams will move work through their system. Review the backlog priorities. Review how often WIP limits were followed.

Data Visualization 106

Data Visualization Reporting Tools Feedback Software Product Research 106

The Product Coalition

JANUARY 5, 2023

Source: 1 Claim process & documents review The insurance claim process is a complex process. This is a request made to the insurance company for an incident covered by their insurance policy such as a fire, motor accident, or other covered event. The process typically begins with the filing of a claim form.

Document 78

Document Systems Review Customer Experience Technical Review 78

Arkenea

JULY 4, 2024

This helps the data management teams to comprehend the data requirements for providers. So, start with these questions: How are the healthcare providers using the systems? Which needs aren’t met by the existing healthcare systems? Data standards assure that the information is exchanged seamlessly between multiple systems.

Data Visualization 52

Data Visualization Analytic Tools Research Software Reporting Tools 52

Intercom, Inc.

APRIL 8, 2020

. “Intercom’s entire software delivery system is built on the ability to move fast…We decided that now is not the time to experiment with slower ways of shipping” Shipping is our heartbeat , and we’ve built up a solid system to get software safely and quickly to production. The value of the familiar.

Software Review 223

Software Review Customer Experience Systems Review Engineering 223

eG Innovations

MARCH 23, 2023

eG agents do not listen on any TCP ports , so when a user wants to execute activities on a system, the eG manager does not have a way to directly connect to an agent and control it. When an agent communicates with the manager to report performance data, the eG manager piggybacks the response with instructions to start remote control.

Reporting Tools 52

Reporting Tools Data Visualization Systems Review Enterprise 52

The Product Coalition

MARCH 8, 2023

Healthcare CIOs, responsible for maintaining data quality, face difficulty communicating the business value of IT to executives due to the use of ineffective metrics. Data integration: Integrating data from disparate systems, such as electronic health records (EHRs) and laboratory systems, can be difficult and time-consuming.

Healthcare 78

Healthcare Data Visualization Research Software Systems Review 78

Userpilot

AUGUST 26, 2024

TL;DR Product data capture is the process of collecting, organizing, and managing information about your product. Product data capture is the process of collecting, organizing, and managing information about your product. Managing this sheer volume can be overwhelming.

Analytic Tools 79

Analytic Tools Feedback Software Data Visualization Reporting Tools 79

UX Planet

JUNE 14, 2024

Recently, I’ve been diving headfirst into product management strategy, and I’m thrilled to share my learnings through the lens of Netflix comments. Boosted Streaming Time: Reduce content discovery time by providing immediate access to reviews and opinions, aiding decision-making and encouraging longer viewing sessions.

Product Research 76

Product Research Product Strategy Feedback Software Research Software 76

The Product Coalition

OCTOBER 19, 2020

As an intelligence officer, I used this technique to help policymakers consider how situations would unfold over time so they could shape US national security policy. Going back to our example, imagine our current top priority is to revamp our company’s inventory management software for car dealerships. Not all ideas are equal.

Technical Review 169

Technical Review Analytic Tools Research Software Automotive 169

eG Innovations

AUGUST 4, 2022

Most enterprise and cloud monitoring solutions acknowledge the limitations of static thresholds by implementing machine learning technology and including an AIOps (Artificial Intelligence for IT Operations) engine capable of learning about the normal behavior of systems over multiple timeframes.

Reporting Tools 87

Reporting Tools Data Visualization Artificial Inteligence Systems Review 87

The Product Coalition

DECEMBER 27, 2023

Are the ways they interact with our products or systems different? For example, I was involved in building a learning management system (LMS) where a capability we worked on was designed to allow learners to take assessments to validate their learning. If yes, are there more needs or problems than others?

Reporting Tools 78

Reporting Tools Feedback Software User Testing Systems Review 78

The Product Coalition

DECEMBER 29, 2021

Credits to Egor Koshman With no further due, here are the books that influenced my thinking (with one favorite quote and a short summary each) : Good Strategy/Bad Strategy (By Richard Rumelt) “The kernel of a strategy contains three elements: a diagnosis, a guiding policy, and coherent action.”

Books 130

Books Systems Review Software Review Weak Development Team 130

Mind the Product

FEBRUARY 1, 2017

How do you manage return policies within a delivery supply chain that stretches across several countries? Tax, legal documents, data privacy, pricing, billing, cancellation policies and recruitment will all vary from country to country. To what extent is your business model governed by local regulations?

Technical Review 70

Technical Review Systems Review Software Review Research Software 70

Atlassian

JANUARY 27, 2022

Relocation discussions, even before the pandemic, required anywhere from 30 minutes to hours of time from the employee, their manager, and HR to explore individual cases one by one. We built the Estimator using Jira, Jira Service Management, Workato, and Workday, and have continued enhancing its capabilities over time. Ashlee says.

Data Visualization 74

Data Visualization Analytic Tools Feedback Software Technical Review 74

Modus Create

NOVEMBER 12, 2024

In fact, employee turnover due to inefficient onboarding costs businesses billions annually, impacting productivity, morale, and ultimately, the bottom line. Imagine a system where new hires automatically receive welcome emails, introductions to their team, and access to relevant resources, all without any manual intervention.

Onboarding KPIs 52

Onboarding KPIs Feedback Software Research Software User Testing 52

freshtrax

NOVEMBER 9, 2023

Although the amount of investment in startups has begun to decrease in 2023 due to the declining macro environment, a large amount of funding was raised between 2021 and 2022. Larry Fink, CEO of BlackRock , the world’s largest asset management firm, said that 1,000 unicorns will emerge from the climate tech space.

Technical Review 59

Technical Review Startups Data Visualization Systems Review 59

The Product Coalition

SEPTEMBER 18, 2023

Today, due to the internet, software development companies collect such vast quantities of data that we have coined a new term for it: “big data.” Big data has been a buzzword since the early 2000s when software and hardware advancements enabled organizations to manage large amounts of unstructured data. Impressive work indeed!

Data Visualization 108

Data Visualization Analytic Tools Reporting Tools Technical Review 108

Gainsight

SEPTEMBER 19, 2022

For Customer Success (CS) teams, creating and managing alignment is essential at all stages of your CS evolution. Much like an employee handbook, your CS handbook is a central repository of your customer success policies, procedures, guidelines and more. Review sections of the handbook and make improvements in team meetings.

Crowdsource 52

Crowdsource Customer Experience Systems Review Software Review 52