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Building Intercom from home: Software delivery in challenging times

Intercom, Inc.

We’d like to share some insights from what we’ve learned so far about software delivery and operations over the past few weeks of working from home during COVID-19 , and how we as an engineering team have adjusted to this unprecedented, unpredictable situation. We decided that now is not the time to experiment with slower ways of shipping.

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How Do You Build a Remote Teams Now, in 2022?

The Product Coalition

They want to know how to create a team that works diligently and creatively to serve customers and shareholders better. I managed many remote and hybrid teams for large brands. Working with your human resource partners and hiring managers, invest time in creating a great employee onboarding experience. 2: Clear Policies.

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Continuous Improvement: How It’s Important for Software Developers

The Product Coalition

Continuous improvement is a continual process to improve components of enterprise software?—?processes, Regardless of today’s software development aspect, increasing demand for new features in the products makes competitive advantage higher than ever. Changes can be large or small, which depends on the software projects.

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Build Better Products – Laura Klein on The Product Experience

Mind the Product

Others have tried, but we’ve yet to find anyone else with her depth of experience (spanning stints as a developer, designer, researcher and product manager), her empathy for both users and stakeholders, her experience as a teacher, and her sense of humour. Nobody rants quite like Laura Klein. Building better products.

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Managing high availability at Intercom

Intercom, Inc.

The secret to Intercom’s success in this realm is simple: years of consistent, careful, and multi-faceted cultural, organizational, systems and software engineering work. For engineering teams, getting code to production as quickly as possible in small batches allows us to learn and iterate. Here’s how we do it.

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WalkMe Analytics In-Depth Review: Is There a Better Alternative?

Userpilot

The product usage analytics feature in WalkMe gives companies complete visibility of employee software usage patterns. This can help in gauging software adoption , detecting shadow IT, and optimizing the tech stack for better ROI. The platform has limited no-code customization options and a steep learning curve.

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Book Review – Exponential – Azeem Azhar

Business of Software Conference

Book Review – Exponential – Azeem Azhar. How does this relate to software businesses? Automation is a distraction from the real issues facing workers in the exponential age: from pernicious systems of algorithmic management, to a relative decline in workers’ wages. That doesn’t mean the future of work will be easy.