BrainMates

OCTOBER 20, 2024

The Customer Service Gap Model By ADRIENNE TAN In competitive markets, delivering superior customer value is a top priority. It’s not just about creating a great product—it’s about ensuring the entire customer journey, from initial interaction to post-purchase support, exceeds expectations.

Data Visualization 52

Data Visualization User Testing Customer Feedback Customer Experience 52

Mind the Product

FEBRUARY 12, 2020

Except, we live in the real world where life is messy, responsibilities overlap, specifications change, and the way teams interact can introduce friction. Share Leadership and Credit. Share leadership and allow others to present results and demo to executives (Image: Shutterstock). Include Engineers in Product Decisions.

Engineering 213

Engineering Weak Development Team Customer Experience User Testing 213

Sachin Rekhi

FEBRUARY 16, 2020

Much of the literature that defines the role as the intersection of business, technology, and user experience isn't particularly helpful for practitioners who are left wondering what skills they need to learn versus the fine people they work closely with in actual business, technology, and user experience roles.

Data Visualization 218

Data Visualization Product Research User Testing Reporting Tools 218

The Product Guy

OCTOBER 8, 2024

At its core, stakeholder management is about building strong relationships, fostering trust, and ensuring that everyone is working toward the same product vision. This can make managing expectations difficult, especially when dealing with senior leadership. Present customer feedback, market research, or case studies to make your case.

Customer Feedback 150

Customer Feedback Data Visualization Product Manager Product Management 150

Intercom, Inc.

JULY 13, 2021

In a recent survey, our team let us know design career paths and advancement were pain points. Invision’s Design Team Maturity Report and the book Org Design for Design Orgs also grounded us with visions of what healthy, high-performing teams can do. Invent the future of interaction design.

Product Research 271

Product Research Customer Communications Feedback Software Reporting Tools 271

Mind the Product

APRIL 6, 2020

Product (and company) strategy is the backbone that guides product goal-setting and roadmap definition, although it’s sometimes overlooked or confused with having a vision. Where will you compete: which customer segments, which categories, which channels? Will you follow Porter’s path for differentiation or cost leadership?

Product Strategy 167

Product Strategy Strategy Feedback Software Customer Experience 167

The Product Coalition

MARCH 24, 2021

Innovators have to build first reference customers in the mainstream market to prove having a promising business model and a compelling offering. Starting with a niche market ensures focusing on a very specific customer problem and probably little to no competition. As we do not have yet data available from live customers?—?or

User Testing 151

User Testing Research Software User Friction Customer Experience 151

The Product Manager Coach Blog

MARCH 4, 2025

If stakeholders feel heard, theyre more likely to buy into your vision and collaborate. Your job is to align everyone around a shared vision. Become the Go-To Expert on the User If stakeholders trust that your decisions are rooted in user needs, theyll be more likely to support your ideas.

Customer Feedback 69

Customer Feedback Weak Development Team User Testing Customer Experience 69

Product Talk

FEBRUARY 12, 2020

We then jammed those models into our platform so that customers could access the outputs in many ways.” We’ve onboarded many customers onto our predictive suite and every time we get the same question: ‘How can I test that it works?’ Asking the customer to use a service that makes decisions for them means asking them to trust you.

Product Research 219

Product Research Data Visualization User Testing Research Software 219

The Product Coalition

JUNE 13, 2021

In the effort to bring the company’s vision into reality, the details matter, often more than the innovation and completeness of the vision itself. Of course, in the process, the vision might be changed or refined, but it most likely wouldn’t be reinvented altogether. This should be your first step into product strategy.

Vision 105

Vision Product Strategy Strategy User Friction 105

People-First Product Leadership

NOVEMBER 19, 2024

But how do you hone this crucial skill when faced with conflicting data, unsupportive leadership, or an over-reliance on gut feelings? It’s great if customers are signing up for your free trial at rates exceeding expectations. If you caught the prior newsletter , you'll remember the first five themes.

Product Research 52

Product Research User Testing Customer Feedback Customer Experience 52

Userpilot

APRIL 25, 2022

What is product leadership and how is it different from product management ? In the article, we’ll be discussing what the product leadership role entails and how it is different from the product management role. Userpilot can help product leaders to analyze the user needs to make decisions on the product development strategy.

Leadership 98

Leadership Analytic Tools Research Software User Testing 98

The Product Coalition

NOVEMBER 10, 2024

There’s no way to succeed without talking to customers. Photo by Martin Damboldt Whenever I tell product people that they must talk to customers, someone brings up the famous Henry Ford quote about faster horses: “ If I had asked people what they wanted, they would have said faster horses.” But wait, it doesn’t stop there!

User Testing 81

User Testing Research Software Customer Feedback Feedback Software 81

The Product Coalition

NOVEMBER 7, 2022

Presenting or rejecting a well-researched product or design change to the HiPPO is a common pain point for product managers. Maybe they saw a competitor do something they wanted to try out instead, or they really aren’t seeing the vision of your product change. But there’s more to it. Enjoy the video.

Analytic Tools 136

Analytic Tools Research Software User Friction Product Manager 136

Mind the Product

JUNE 20, 2019

Even with very short cycles between discovery and delivery, it can take up to several months from identifying a user problem to the release of a potential solution to real users. She says that you can only create significant value for the business by solving the big problems for the users. Understanding User Needs is key.

Product Research 184

Product Research User Testing Customer Experience Research Software 184

Userpilot

APRIL 30, 2024

Customer feedback can be a goldmine of valuable insights for SaaS companies seeking growth. TL;DR Meagan Glenn, Senior Program Manager (Success and Product) at Lavender, shares valuable insights on leveraging customer feedback in an interview with Userpilot. Customer feedback should come in daily from various sources.

User Testing 104

User Testing Customer Feedback Feedback Software Data Visualization 104

Product Talk

SEPTEMBER 7, 2022

They already had an established product and regular rituals that helped them consider their users. Through a combination of leadership buy-in, reading, and coaching, they committed to mapping opportunities and testing assumptions before jumping to solutions and found new ways to truly put their users first.

Product Research 253

Product Research User Testing Customer Experience Research Software 253

Product Talk

MARCH 3, 2021

Customer journey maps, story mapping, impact mapping—there are lots of ways to externalize your thinking. Principle 1: Encourage Teams to Discover Opportunities through Continuous Customer Touch Points. Discovering opportunities through continuous customer touch points is one of the guiding principles of continuous discovery.

Product Research 203

Product Research User Testing User Friction Research Software 203

Userpilot

JULY 24, 2024

Benefits of a product strategy framework include better alignment between product development and business goals and improved user satisfaction. Start by defining product vision and mission to give clarity to your team and determine the right direction to move. Analyze in-app user satisfaction using tools like NPS and CSAT surveys.

Data Visualization 111

Data Visualization Framework Product Strategy Analytic Tools 111

Userpilot

MAY 8, 2024

If your product doesn’t satisfy customer needs, its future looks bleak. You won’t be able to retain your users or convert them into paying customers. You will learn about different types of customer needs and how to identify them. You will learn about different types of customer needs and how to identify them.

Data Visualization 105

Data Visualization User Testing Customer Feedback Analytic Tools 105

Alchemer Mobile

OCTOBER 9, 2018

Customer experience strategies shouldn’t be created in a vacuum, but it’s hard to know how to create a CX strategy that exceeds customers’ expectations without first understanding them. We hosted a CX-focused panel at this year’s Customer Love Summit. How do you gather customer feedback today? Christy: Yeah.

User Testing 150

User Testing Customer Feedback Customer Experience Feedback Software 150

Userpilot

JULY 16, 2024

A traditional product manager prioritizes understanding customer needs and market trends. To thrive as a technical PM, you need to have essential skill such as knowledge of Agile methodologies, familiarity with software engineering principles, leadership and communication. Develop the product vision and expand on the strategy.

Analytic Tools 111

Analytic Tools Research Software Data Visualization Feedback Software 111

Intercom, Inc.

DECEMBER 16, 2019

Sales and marketing leaders select a list of accounts that best align to your ideal customer profile, or your company’s most valuable buyers. A survey from ITSMA and ABM Leadership Alliance found that 45% of marketers report seeing at least double the ROI compared to traditional marketing. Source: ITSMA and ABM Leadership Alliance ).

Reporting Tools 189

Reporting Tools Research Software Marketing Customer Experience 189

The Product Coalition

APRIL 23, 2023

One of the first things you should do in your new role is to take stock of the current state of the product and its market, which means getting to know your team, customers, and competitors and analyzing any available data on product performance and market trends.

Leadership 78

Leadership User Friction Data Visualization Vision 78

Mind the Product

OCTOBER 31, 2019

But I’ve found that by building relationships, setting the future vision, and having faith in your capabilities as a product manager you can carve out a place for yourself. Get Your Vision, Problem Definition and Job-to-be-done Right. I took a long time to understand, and then evangelize, the vision for our team.

User Testing 132

User Testing Product Research Data Visualization Product Manager 132

Userpilot

DECEMBER 13, 2023

TL;DR UX strategy provides guidance to the UX design team on how to create and improve experiences that satisfy user needs. Such a strategy helps the team put themselves in the shoes of the users, better understand their needs and pain points , and make the user experience consistently good at all stages of the user journey.

Research Software 104

Research Software Analytic Tools Feedback Software User Testing 104

Userpilot

AUGUST 8, 2024

A well-defined product strategy contains four key elements – the product vision , target customers , goals , and product initiatives. To create an effective product strategy, you must first study the market to understand your target users and make sense of market trends.

Analytic Tools 105

Analytic Tools Feedback Software Research Software Product Strategy 105

ProductPlan

JUNE 1, 2023

But are you solving for actual customer problems? The danger, however, lies in mistaking new functionality for actually adding meaningful value to the customer experience. To reframe things, only about one out of three feature ideas actually come directly from customers… you know, the people who are paying money to use your products.

User Testing 98

User Testing User Friction Development Team Review Customer Experience 98

Userpilot

SEPTEMBER 14, 2023

We also look at the levels of seniority among product managers as well as the skills they need to lead successful teams and build products that delight customers. A strategic product manager is responsible for developing long-term product vision and strategy. Product vision. Let’s get right to it. What does it involve?

Research Software 105

Research Software Analytic Tools Feedback Software Product Research 105

Userpilot

DECEMBER 12, 2023

A successful roadmap should include information on UX vision , strategy, goals, themes, milestones, and a timeline. UX research aims to identify specific user pain points. Common research techniques include user behavior analysis, surveys, and interviews. improving retention). UX roadmap. Source: Roadmunk.

Customer Experience 105

Customer Experience Roadmap UX Product Research 105

The Product Coalition

MAY 13, 2020

However at Stripe, Product Ops’ primary focus is on providing value for the user. They strengthen customer feedback loops, and scaling product knowledge within the company. Vision and Strategy: PMs own the product vision, defining the north star that keeps teams aligned and focused on a common goal. You need Product Ops!

Product Research 148

Product Research Data Visualization User Testing Research Software 148

Userpilot

NOVEMBER 23, 2023

That’s what Dave Martin , a product leadership coach, has talked about in his talk at this year’s Product Drive Summit hosted by Userpilot. They lack vision and lead nowhere. The outcome-based roadmap focuses on delivering value to customers instead of obsessing about building specific features. Ready to dive in to learn more?

Product Research 105

Product Research Feedback Software Analytic Tools User Testing 105

Userpilot

AUGUST 12, 2024

According to him, there are three critical dimensions to ensuring agile, customer-centric product operations: Product development : Frequent releases and updates allow for responsiveness to customer feedback , proactive problem detection, and maintaining high user satisfaction. Marty Cagan’s latest book: Transformed.

Feedback Software 105

Feedback Software Analytic Tools Research Software Product Research 105

Userpilot

NOVEMBER 23, 2023

Soft skills, like communication or leadership , are more general and can be used in different contexts. Extensive market research is essential to assess the competitive landscape, identify opportunities, and shape the product vision. Conducting market research As a product manager, your job is to shape the product vision and strategy.

Analytic Tools 105

Analytic Tools Research Software Data Visualization Product Research 105

Intercom, Inc.

APRIL 22, 2019

Some think customers will see the advent of AI as a welcome way to get self-help quickly and get back to their task. Others worry that AI will worsen the customer experience as more and more companies use it to save costs. He joined me for a conversation on tackling issues that come up as you scale your customer experience.

Customer Experience 156

Customer Experience User Testing Analytic Tools Feedback Software 156

The Product Coalition

SEPTEMBER 26, 2020

if we haven’t solved the customer’s problem it simply doesn’t matter. Many organizations get caught up in selling their own ideas and lose sight of what customers actually cares about. The customer’s view as the norm is reality (not mine). Value isn’t what we perceive?—?it’s it’s what others see). But now it is” ?—?This

Research Software 158

Research Software Entertainment User Friction User Testing 158

Userpilot

AUGUST 18, 2024

Perform market research and define your target audience A successful product strategy is built on a solid foundation of customer understanding. Thus, you must conduct thorough market research to understand who your ideal customer is and what they need. Always prioritize features that directly impact customer satisfaction.

Data Visualization 105

Data Visualization Strategy User Testing Product Research 105