The Product Coalition

SEPTEMBER 21, 2023

Congratulations on your new leadership position! Assuming a new leadership role is a significant challenge, whether you’ve transitioned within your current organization or stepped into an entirely new one .Each Each time I stepped into a leadership role was exhilarating and demanding. What’s currently a pain point for them?

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Product Innovation Educators

MAY 22, 2023

His answer intrigued me because it identified a clear pain point that isn’t getting enough attention. Then when I heard his backstory in technology leadership roles at Xerox and Experian and the challenges he encountered with product roadmaps, I was eager to invite him to be a guest on this podcast.

Feedback Software 254

Feedback Software User Testing User Friction Customer Experience 254

The Product Guy

FEBRUARY 27, 2020

The kiosks help thousands of customers by providing valuable information and generate a significant portion of the revenue for the company. The sales team and leadership promised the clients to deliver the product without having any discussion with the engineering team. The kiosks are deployed to many airports in the U.S.

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User Testing Weak Development Team Product Research Customer Experience 419

Folding Burritos

DECEMBER 7, 2017

As Product Managers, we perfectly understand the need to generate and use customer feedback. This led me to reach out to 14 leading Product Managers and talk with them about how they use customer feedback in their own companies and teams. Feedback is only relevant vs. a goal and user context. Understand where it’s coming from.

User Testing 249

User Testing Customer Feedback Feedback Software Customer Experience 249

Intercom, Inc.

JULY 25, 2022

Creating quality customer experiences has always been important for retaining customers. Now, during this time of economic uncertainty and against a competitive landscape, effective customer engagement is business critical. Discover the top trends transforming customer engagement. But they’re facing big barriers.

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Data Visualization Reporting Tools Analytic Tools Technical Review 209

Product Innovation Educators

JUNE 24, 2024

However, as Mary Baird’s inspiring story shows, a successful pivot from nonprofit leadership to product management is not only possible but also incredibly rewarding. However, Mary’s experience in nonprofit leadership provided her with a unique set of transferable skills that would prove invaluable in her new role.

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The Product Guy

MAY 21, 2018

The big vision was clearly overwhelming – we wanted to change how customers interact on the site; we wanted to build the brand new structure to support a new type of customers, to build the internal admin functions to facilitate internal efficiency; and we wanted to holistically rethink everything to link all the above components.

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Product Talk

MAY 4, 2022

He also works with design and leadership on the medium-term strategic space, helping decide and define future initiatives that will unlock value for their customers and prospects. He also regularly looks for opportunities to jump on sales or customer success calls with customers who have new use cases. Tweet This.

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Research Software Feedback Software Product Research Data Visualization 246

BrainMates

OCTOBER 20, 2024

The Customer Service Gap Model By ADRIENNE TAN In competitive markets, delivering superior customer value is a top priority. It’s not just about creating a great product—it’s about ensuring the entire customer journey, from initial interaction to post-purchase support, exceeds expectations.

Data Visualization 52

Data Visualization User Testing Customer Feedback Customer Experience 52

Intercom, Inc.

APRIL 20, 2021

The challenges facing customer support leaders are more complex than ever. They need to be able to balance efficiency with a great customer experience , meet rising customer expectations , and keep team morale high , all while ensuring that they don’t blow through their budget or burn out their team. The results?

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Data Visualization User Friction Customer Experience User Testing 156

Product Innovation Educators

JUNE 12, 2023

Processes include forums to sync with different members of your team and other teams, forums to get leadership alignment, ensuring high quality of deliverables, and OKR planning. Second is setting up the right funnels for access to users. First, we go out and talk to customers. Third is setting goals.

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User Testing Customer Feedback Customer Experience Product Management 253

Product Management Unpacked

MAY 19, 2021

Give me an all-in-one solution to compose and communicate, and I’ll be your first customer! Many products simply don’t cater to their users’ needs. Maybe the Product Manager is technically strong but doesn’t understand customers’ context. Learn these skills and create fervent customers. How can this be? After all, as W.

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Product Management Product Manager User Friction User Testing 193

Folding Burritos

DECEMBER 7, 2017

As Product Managers, we perfectly understand the need to generate and use customer feedback. This led me to reach out to 14 leading Product Managers and talk with them about how they use customer feedback in their own companies and teams. Feedback is only relevant vs. a goal and user context. Understand where it’s coming from.

User Testing 170

User Testing Customer Feedback Feedback Software Customer Experience 170

The Product Coalition

MARCH 24, 2021

Innovators have to build first reference customers in the mainstream market to prove having a promising business model and a compelling offering. Starting with a niche market ensures focusing on a very specific customer problem and probably little to no competition. As we do not have yet data available from live customers?—?or

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User Testing Research Software User Friction Customer Experience 150

Product Innovation Educators

JANUARY 10, 2022

My path to product leadership has been through entrepreneurship and product diseases. Strategy requires answering the four RDCL (“radical”) questions: Real Pain Points: Why does someone come to your product? Design: What is our solution to those pain points? 22:13] Prioritization.

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User Testing Product Management Product Manager Vision 243

Intercom, Inc.

OCTOBER 22, 2020

Today, numerous studies echo this sentiment: a recent report from Forrester found that brands with a superior customer experience bring in 5.7 And a recent study from Deloitte found that two-thirds of customers will switch brands entirely due to a poor customer experience. times more revenue than their competitors.

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Data Visualization Reporting Tools Customer Experience Customer Feedback 218

Product Innovation Educators

SEPTEMBER 16, 2024

This approach focuses on understanding customer needs, generating quality ideas, and turning those ideas into real value. It’s what helps create products that customers love and keeps companies successful in the long run. Staying Close to Customers A big part of successful innovation is keeping a close connection with customers.

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Intercom, Inc.

JULY 13, 2021

In a recent survey, our team let us know design career paths and advancement were pain points. For example, here are two expectations we had in the old version of our job levels: Be recognized as an expert in the broad domain of customer communications inside and outside of Intercom. Invent the future of interaction design.

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Product Research Customer Communications Feedback Software Reporting Tools 271

Product Talk

OCTOBER 10, 2018

Historically, we’ve asked product teams to deliver a fixed roadmap typically defined by leadership. It’s not just about shipping features, but about creating value for both our customers and our businesses. And you may also have a few of these other folks: data analysts, user researchers, product marketing, or customer success folks.

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Product Research User Testing Research Software Feedback Software 248

Product Talk

MARCH 1, 2023

I realize that many product people have never worked in a product trio , don’t have access to customers, aren’t given time to test their ideas, and are working in what Marty Cagan calls “features teams” or “delivery teams.” It keeps us focused and ensures that we create value for the business while meeting customer needs. said other.

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People-First Product Leadership

NOVEMBER 19, 2024

But how do you hone this crucial skill when faced with conflicting data, unsupportive leadership, or an over-reliance on gut feelings? It’s great if customers are signing up for your free trial at rates exceeding expectations. If you caught the prior newsletter , you'll remember the first five themes.

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Product Research User Testing Customer Feedback Customer Experience 52

Mind the Product

MARCH 12, 2020

Product managers often use skills like strategic thinking, user research, product prioritization / backlog grooming, data analysis, and communication. Most importantly, effective product managers spend time doing product discovery , the process in which new ideas are iterated and validated with actual customers. Supporting onboarding.

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Product Research User Testing Weak Development Team Customer Experience 239

The Product Guy

OCTOBER 8, 2024

This can make managing expectations difficult, especially when dealing with senior leadership. Understanding Stakeholder Dynamics Stakeholders in product management aren’t just limited to your direct team; they encompass leadership, cross-functional teams, customers, and even external partners.

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Product Talk

JUNE 12, 2019

Co-create with customers. It can be challenging to keep leadership and key stakeholders informed along the way. It can be challenging to keep leadership and key stakeholders informed along the way. The executive team had some hypotheses about which North American customers would want this product and why. Tweet This.

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Reporting Tools Feedback Software Data Visualization Customer Experience 240

Ronke PM

FEBRUARY 24, 2025

When customers believe that a company is building with them in mind, they invest in the product and the brand itself. Diversity, Inclusion, and Belonging is Product Leadership As product leaders, we are responsible for shaping the future. Populations are growing, demographics are evolving, and customer needs are expanding.

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Ronke PM

FEBRUARY 28, 2025

The Role of Diversity in Product Management Developing customer-oriented products is the primary responsibility of product leaders. When inclusion is embedded at every step, from user research to customer interviews, outcomes improve, revenue grows, and even industry disruption becomes possible.

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Product Management Product Manager User Friction Product Research 52

Mind the Product

MARCH 9, 2020

There’s a progression from seeing there is a problem with your customer, to seeing there is a problem with your team’s reporting practices, and then to understanding how your organization’s decisions get made. And these are all things that a senior product manager needs to understand if they want to move up the career ladder.

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Mind the Product

FEBRUARY 12, 2020

Except, we live in the real world where life is messy, responsibilities overlap, specifications change, and the way teams interact can introduce friction. Share Leadership and Credit. Share leadership and allow others to present results and demo to executives (Image: Shutterstock). So, leave them the freedom to do their job.

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Engineering Weak Development Team Customer Experience User Testing 213

Ronke PM

SEPTEMBER 28, 2024

Table of Contents Curiosity about products and solutions Understanding customers through creating a culture of curiosity Final thoughts Great products come from curiosity. These leaders are equally inquisitive about their customers, recognizing that their lives extend far beyond their interactions with their products.

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Userpilot

APRIL 25, 2022

What is product leadership and how is it different from product management ? In the article, we’ll be discussing what the product leadership role entails and how it is different from the product management role. Userpilot can help product leaders to analyze the user needs to make decisions on the product development strategy.

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Mind the Product

APRIL 6, 2020

Where will you compete: which customer segments, which categories, which channels? Will you follow Porter’s path for differentiation or cost leadership? The leadership teams gather before each quarter ends to review the company vision and revise the strategy. Where will you play? How will you win? Our Three Stepped-Process.

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Product Strategy Strategy Feedback Software Customer Experience 166

The Product Coalition

NOVEMBER 10, 2024

There’s no way to succeed without talking to customers. Photo by Martin Damboldt Whenever I tell product people that they must talk to customers, someone brings up the famous Henry Ford quote about faster horses: “ If I had asked people what they wanted, they would have said faster horses.” But wait, it doesn’t stop there!

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User Testing Research Software Customer Feedback Feedback Software 80

Userpilot

MAY 8, 2024

If your product doesn’t satisfy customer needs, its future looks bleak. You won’t be able to retain your users or convert them into paying customers. You will learn about different types of customer needs and how to identify them. You will learn about different types of customer needs and how to identify them.

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Userpilot

JULY 25, 2024

Whether you’re a seasoned professional or new to the field, understanding the nuances of customer experience managers is essential for success. TL;DR A customer experience (CX) manager is a professional responsible for improving interactions between a company and its customer base across different touch points.

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Alchemer Mobile

OCTOBER 9, 2018

Customer experience strategies shouldn’t be created in a vacuum, but it’s hard to know how to create a CX strategy that exceeds customers’ expectations without first understanding them. We hosted a CX-focused panel at this year’s Customer Love Summit. How do you gather customer feedback today? Christy: Yeah.

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User Testing Customer Feedback Customer Experience Feedback Software 150

Product Talk

MARCH 3, 2021

Customer journey maps, story mapping, impact mapping—there are lots of ways to externalize your thinking. Principle 1: Encourage Teams to Discover Opportunities through Continuous Customer Touch Points. Discovering opportunities through continuous customer touch points is one of the guiding principles of continuous discovery.

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Product Research User Testing User Friction Research Software 202

The Product Manager Coach Blog

MARCH 4, 2025

Become the Go-To Expert on the User If stakeholders trust that your decisions are rooted in user needs, theyll be more likely to support your ideas. How to Do It: Regularly Share User Insights: Keep everyone aligned with the customers voice through research and feedback.

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