Mironov Consulting

SEPTEMBER 22, 2020

Support needs installation guides, training sessions, FAQs, bug reporting categories. That includes fully tested software, documentation, pricing/packaging, part numbers, marketing assets, targeted lead gen, competitive intelligence, support training, problem escalation, partner/channel materials, etc.

Technical Advisors 142

Technical Advisors User Testing Weak Development Team Customer Experience 142

Mironov Consulting

OCTOBER 19, 2022

And at least in public, Engineering and Product leadership need to be shoulder-to-shoulder , actively supporting each other at every turn.  That’s great training for field sales engineers or support teams, but shallow for application developers. What’s a partial alternative?  With

Weak Development Team 129

Weak Development Team Software Review Systems Review Technical Review 129

Mind the Product

NOVEMBER 30, 2017

Monitor compliance with the GDPR and other data protection laws, including managing internal data protection activities, advise on data protection impact assessments; train staff and conduct internal audits. Be the first point of contact for supervisory authorities and for individuals whose data is processed (employees, customers etc).

Data Visualization 122

Data Visualization Technical Review Reporting Tools Technical Advisors 122

Amplitude

JANUARY 27, 2021

If you believe your organization will benefit from a “Voice of Customer” initiative, you will need strong alignment from the CEO and leadership team. To ensure that this initiative is highly accessible across your company, define, set up and train on organizationally relevant options for customer engagement. . Do customer support.

User Testing 90

User Testing Customer Feedback Customer Experience Data Visualization 90

Userpilot

AUGUST 8, 2024

They’ve also maintained a cost leadership position by making their product accessible through a free version that offers basic features. This service can be provided through support, training, consulting, and other value-added services. This has allowed them to capture a significant market share.

Analytic Tools 105

Analytic Tools Feedback Software Research Software Product Strategy 105

Johanna Rothman

SEPTEMBER 28, 2018

The senior manager has P&L (Profit and Loss) responsibility for the entire product line, including Product Management (for this product line), Customer Support, Training, etc. I am using the word serve as in servant leadership. So that the senior manager can decide on the mix of products and services as a product line.

Weak Development Team 65

Weak Development Team Agile Support Training Finance 65