Mironov Consulting

OCTOBER 19, 2022

And at least in public, Engineering and Product leadership need to be shoulder-to-shoulder , actively supporting each other at every turn.  Customers and support teams often identify things that don’t work the way they like… tagged as bugs even if the system is behaving as intended.  Product

Weak Development Team 129

Weak Development Team Software Review Systems Review Technical Review 129

Mind the Product

NOVEMBER 30, 2017

For example if a customer is refused insurance by an automated system they can call and ask for a manual review. Likewise your privacy policies and data protection policies may need to be reviewed. Clearly if your current IT processes don’t allow for the above you’ll need to do some work to prepare for this.

Data Visualization 94

Data Visualization Technical Review Reporting Tools Technical Advisors 94

Amplitude

JANUARY 27, 2021

If you believe your organization will benefit from a “Voice of Customer” initiative, you will need strong alignment from the CEO and leadership team. NPS, in product feedback, review sites) follow up with customers who reply in a personalized way. Sales, Customer Success, Support). Support training and onboarding.

User Testing 90

User Testing Customer Feedback Customer Experience Data Visualization 90