Remove Leadership Remove Support Training Remove Systems Review
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Two Development Team Configurations I Lobby Against

Mironov Consulting

And at least in public, Engineering and Product leadership need to be shoulder-to-shoulder , actively supporting each other at every turn.  Customers and support teams often identify things that don’t work the way they like… tagged as bugs even if the system is behaving as intended.  Product

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GDPR: Who Should be Your Data Protection Officer?

Mind the Product

For example if a customer is refused insurance by an automated system they can call and ask for a manual review. Likewise your privacy policies and data protection policies may need to be reviewed. Clearly if your current IT processes don’t allow for the above you’ll need to do some work to prepare for this.

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Why Your Entire Company Should Talk with Customers Weekly

Amplitude

If you believe your organization will benefit from a “Voice of Customer” initiative, you will need strong alignment from the CEO and leadership team. NPS, in product feedback, review sites) follow up with customers who reply in a personalized way. Sales, Customer Success, Support). Support training and onboarding.