Leadership Reporting Tools Support Training 
Mironov Consulting
OCTOBER 19, 2022
And at least in public, Engineering and Product leadership need to be shoulder-to-shoulder , actively supporting each other at every turn. Not everything that’s reported as a bug is a bug – or should be fixed. Customers become a professional services/custom consulting company. Bug or feature?
Mironov Consulting
SEPTEMBER 22, 2020
Almost without fail, I find that the “maker” side of software companies (developers, designers, product folks, DevOps, tech writers…) and the “go-to-market” side of software companies (sales, marketing, support, customer success.) Support needs installation guides, training sessions, FAQs, bug reporting categories.
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Mind the Product
NOVEMBER 30, 2017
I imagine many of you get more than 5,000 people signing up and using your service each year. For example if a customer is refused insurance by an automated system they can call and ask for a manual review. A DPO must be allowed to operate independently and report to the board. How Will GDPR Affect Your Customers?
Amplitude
JANUARY 27, 2021
Generate ideas and insights that will help create more informed business solutions. Led to the new reporting features and multiple product fixes inspired by insights. If you believe your organization will benefit from a “Voice of Customer” initiative, you will need strong alignment from the CEO and leadership team.
Johanna Rothman
SEPTEMBER 28, 2018
The senior manager has P&L (Profit and Loss) responsibility for the entire product line, including Product Management (for this product line), Customer Support, Training, etc. So that the senior manager can decide on the mix of products and services as a product line. I am using the word serve as in servant leadership.
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