Leadership Report Support Training 
Mironov Consulting
OCTOBER 19, 2022
And at least in public, Engineering and Product leadership need to be shoulder-to-shoulder , actively supporting each other at every turn. Not everything that’s reported as a bug is a bug – or should be fixed. Customers Product management doesn’t run Engineering; Engineering runs Engineering.
Mironov Consulting
SEPTEMBER 22, 2020
Support needs installation guides, training sessions, FAQs, bug reporting categories. That includes fully tested software, documentation, pricing/packaging, part numbers, marketing assets, targeted lead gen, competitive intelligence, support training, problem escalation, partner/channel materials, etc.
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Johanna Rothman
SEPTEMBER 28, 2018
The senior manager has P&L (Profit and Loss) responsibility for the entire product line, including Product Management (for this product line), Customer Support, Training, etc. I am using the word serve as in servant leadership. Even though they only had 3 teams, they all reported into different managers.
Mind the Product
NOVEMBER 30, 2017
A DPO must be allowed to operate independently and report to the board. For example, if the DPO finds that the VP of marketing needs to remove data from their machine they should be able ask them to do this – and if they don’t, be able to report them to the board without fear of reprisal.
Amplitude
JANUARY 27, 2021
Led to the new reporting features and multiple product fixes inspired by insights. If you believe your organization will benefit from a “Voice of Customer” initiative, you will need strong alignment from the CEO and leadership team. Support training and onboarding. Making the Case. Conduct persona interviews.
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