Roman Pichler

JUNE 1, 2020

The first one carries the risk of being a feature broker and offering a product that has a weak value proposition, gives rise to a poor user experience, and consists of a loose collection of features. But do not accept inappropriate behaviour and do not allow people to treat you like a project manager, team lead, or personal assistant.

Weak Development Team 321

Weak Development Team Product Research Customer Experience Workshop 321

The Product Coalition

FEBRUARY 5, 2021

And too often I’ve seen poor leaders resort to micro-management, HIPPO, and dictatorship in order to fulfil their strategies. As a result, I’ve come to value 5 different aspects of product leadership. Shift #1: A leader of leaders The two top things I’ve head people reply to the question “how do I move into Product Leadership?”

Leadership 157

Leadership Technical Advisors Product Research Weak Development Team 157

Roman Pichler

FEBRUARY 19, 2024

1] Figure 1: An Empowerment Model for Product People and Teams Level one represents the authority to decide how features are detailed and guide their implementation. Level three, finally, allows product people and teams to develop the product strategy including the value proposition and business goals.

Product Research 261

Product Research Product Management Product Manager Customer Experience 261

Mind the Product

FEBRUARY 12, 2020

It’s also essential to creating a team where great people want to work. In a perfect product development world, communications are seamless, specifications are clear, and product and engineering teams work together without friction. Share Leadership and Credit. These are team goals that get shared across the company.

Engineering 175

Engineering Weak Development Team Customer Experience User Testing 175

Intercom, Inc.

AUGUST 15, 2018

At Reddit, he led a team of 35 – none of whom knew how to manage other engineers. He had to quickly determine which team members displayed a potential for leadership and teach them the fundamentals of management so they could make new hires and scale – without ruining the culture. Short on time?

Engineering 141

Engineering Leadership CTO Coach Feedback Software 141

Product Talk

MARCH 1, 2023

I realize that many product people have never worked in a product trio , don’t have access to customers, aren’t given time to test their ideas, and are working in what Marty Cagan calls “features teams” or “delivery teams.” If you missed the first one on product success and team satisfaction , be sure to start there.

Product Research 220

Product Research Data Visualization Customer Feedback Weak Development Team 220

Mind the Product

JUNE 25, 2019

It can happen in any team, even in teams with a commitment to diversity. We had completed a round of interviews and I wanted her to work on my team. The candidate was a senior designer who’d managed teams in very difficult large-scale companies and managed to generate great results. So why drop culture fit?

User Testing 178

User Testing Weak Development Team Customer Experience Airlines 178

Intercom, Inc.

DECEMBER 4, 2019

More recently, however, I’ve realized that the technology industry at large struggles with such clarity and consistency – in marketing terms, there is often a difficulty developing a clear value proposition that aligns with product and brand identity. 1 Poor definition of value proposition and feature focus. 2 First-mover disadvantage.

Branding 209

Branding Weak Development Team Technical Review Airlines 209

The Product Guy

OCTOBER 9, 2018

First, I did not know how to frame, develop and present product strategy in a systematic way, and second, as a startup, my company has not historically had a good track record of strategy being developed outside of senior management (read: founder). Two major obstacles stood in my way.

Weak Development Team 130

Weak Development Team Product Strategy Strategy Development 130

Intercom, Inc.

MARCH 12, 2019

A little over a year ago, I got the opportunity to start a new team within our sales organization – a team of Relationship Managers dedicated to growing our current customers at scale. To do the first, we had to hire, train, and write a playbook – the building blocks of any team. Relentlessly measure impact.

Weak Development Team 171

Weak Development Team Customer Experience User Testing Customer Feedback 171

Folding Burritos

DECEMBER 7, 2017

This led me to reach out to 14 leading Product Managers and talk with them about how they use customer feedback in their own companies and teams. One way to do it, is to find ways to help other customer-facing teams (like Sales and Support) do their job. A further step into this is to actually be part of those teams sometimes.

User Testing 249

User Testing Customer Feedback Feedback Software Customer Experience 249

The Product Coalition

MARCH 8, 2020

I work in the tech industry & manage a team of around 12 people with a range of product, delivery & engineering skills. As a leader in tech, I have a variety of responsibilities, but I see my main role as building, enabling & motivating teams to deliver great digital products. To my mind, these are the most important parts.

Leadership 78

Leadership Weak Development Team Reporting Tools Feedback Software 78

Roman Pichler

OCTOBER 21, 2016

When I am happy and content, everything seems OK—even an nagging problem with my website isn’t that bad and can wait. But when I am discontent, tense, or tired, small things can seem big and bad. Secondly, a major success factor for every product person is to develop empathy for the users and customers. Tip #5: Be Positive.

Product Management 220

Product Management Product Manager Customer Experience User Testing 220

Roman Pichler

JUNE 6, 2023

Sue, the Scrum Master , wanted to help the development team get better at sprint planning. But the team still over-commits and under-delivers. It is therefore important that you exercise leadership and address the people issues you are encountering even if this can be challenging and require courage at times.

Construction 185

Construction Customer Feedback Framework User Testing 185

Roman Pichler

APRIL 1, 2020

Here is why: We routinely interact with individuals who have different perspectives, interest, and needs, such as users, customers, stakeholders , development team members. Users don’t always have the same wants and needs as customers, and the ideas of the stakeholders and dev team may diverge.

Customer Experience 271

Customer Experience Product Management Product Manager Product Research 271

Roman Pichler

APRIL 1, 2020

Here is why: We routinely interact with individuals who have different perspectives, interest, and needs, such as users, customers, stakeholders , development team members. Users don’t always have the same wants and needs as customers, and the ideas of the stakeholders and dev team may diverge.

Customer Experience 271

Customer Experience Product Management Product Manager Product Research 271

Mind the Product

FEBRUARY 15, 2018

Much has been written about the process of creating product roadmaps, not least the six great articles written by my own team. I believe the actions of a product leader all too often are the root cause of a “bad” roadmap. Without thoughtful leadership around them, it may not be in product manager’s gift to achieve a “good” roadmap.

Roadmap 181

Roadmap Weak Development Team Leadership Research Software 181

Mironov Consulting

MAY 16, 2020

A topic that’s come up several times recently in my product leader coaching sessions: how much to delegate to the (individual contributor) product managers on our teams – including different ways of building product skills and balancing personal empowerment against good results.

Weak Development Team 145

Weak Development Team Product Research User Testing Customer Experience 145

The Product Coalition

MARCH 18, 2022

Around that time, a healthy startup should have established: A solid team A great product/service with at least one core value proposition A base of loyal and highly satisfied customers Once the founder sees good traction with 50+ enterprise customers and/or thousands of users, they face a dilemma. Are there capacity or incentive issues?

Customer Experience 195

Customer Experience Onboarding KPIs User Testing Customer Feedback 195

Intercom, Inc.

FEBRUARY 18, 2021

They spoke on the topic of leadership, and unsurprisingly it was a fascinating and enlightening discussion, with a lot of great insights gleaned from their respective careers. But how can we use our position to empower co-workers and create a more inclusive, diverse, and engaging experience for everyone? Leadership journey.

Leadership 118

Leadership Presentation Customer Experience Weak Development Team 118

Product Management Unpacked

APRIL 3, 2020

Stereotypes about what kind of work can or cannot be done remotely lead to unrealistic expectations and underperforming programs. The job of a product manager has many elements, but at its core is a responsibility to build relationships, especially with development, engineering, sales and sales leadership, as well as executive management.

Weak Development Team 163

Weak Development Team Product Management Product Manager Banking 163

Intercom, Inc.

JULY 28, 2022

Sanj started working at Salesforce back in 2005, when the company had around 1,000 employees and a few hundred million in revenue, and he was a part of its growth for 14 years, holding several leadership positions in multiple markets in EMEA. Sanj: Well, it’s a pretty long one.

Feedback Software 210

Feedback Software Customer Feedback Customer Experience Weak Development Team 210

Johanna Rothman

FEBRUARY 24, 2022

We create these positions to check that the teams don't try to implement something “wrong.” ” However, a single person in this position creates bottlenecks and dependencies. (A The teams on the upper left have fewer connections. In contrast, the teams on the upper right have more connections.

Weak Development Team 116

Weak Development Team Enterprise Research Software Product Research 116

The Product Coalition

DECEMBER 8, 2019

Highly effective Product Managers develop themselves in 5 key areas. In some jobs, you can get by with just Competence, but in the unkempt, fuzzy, team-oriented domain of Product Management, you need both. Here are 2 actions you can take to develop your Craft Competence: Craft Competence ?? and others feel that.

Weak Development Team 96

Weak Development Team Development Analytic Tools User Testing 96

The Product Coalition

SEPTEMBER 4, 2020

I redesigned the internal and public web properties and was promoted into my first “product leadership” role. I became director of communications, leading the development of intranets and web applications. Challenges aside, I enjoyed the close-knit teams and easy access to upper management which enabled quick decision making.

Weak Development Team 126

Weak Development Team Systems Review Customer Experience Software Review 126

The Product Guy

FEBRUARY 27, 2020

At JCDecaux, I led the development of an information kiosk for airport passengers. Passengers are also able to view hotel information and use the devices to speak to the sales team of the hotel. A risk is an uncertain event that may have both a positive or negative impact on a product. No one liked the product.

User Testing 167

User Testing Weak Development Team Product Research Customer Experience 167

Roman Pichler

JULY 6, 2021

When you become a head of product, you move into a line management position. Consequently, your focus shifts from managing a product to looking after the product people on your team and empowering them to do a great job. Grow Your Leadership Skills. Ensure that Your Core Product Management Skills are Strong.

User Testing 156

User Testing Product Research Weak Development Team Customer Experience 156

The Product Coalition

SEPTEMBER 27, 2022

As a freshman NCAA swimmer, I was excited and terrified for the first team meeting. Yet minutes in, the coach had calmed the team, taken command, and started setting the path forward. The product strategy acts as the playbook for the team, taking them to victory. err I mean product team, as they execute. How to win.

Weak Development Team 135

Weak Development Team Product Strategy Strategy Vision 135

Mironov Consulting

JUNE 27, 2020

On our side, we have expensive/talented/experienced sales teams that either close their few big deals this quarter or are put on notice. Product managers are often called in late in the selling cycle to address specific customer demands/requests or to position our product against competitors. Why Does It Matter? Our word is our bond.

User Testing 137

User Testing Customer Experience Weak Development Team Enterprise 137

Intercom, Inc.

OCTOBER 22, 2019

If you are new to sales management, it can be hard to know what concrete steps you can take to improve your skills, be recognized, and eventually, rise to a senior leadership role. For LB, this means having a consistent, well-defined rallying cry for her team to get behind. Improve your organization, not just your team.

Weak Development Team 123

Weak Development Team Inbound Outbound Management 123

Roman Pichler

FEBRUARY 6, 2018

The Product Leadership Conundrum. But you can’t accomplish it on your own and rely on the development team and stakeholders. At the same time, you can’t tell the individuals what to do or assign tasks to them, and you are typically not in a position to offer incentives, like a bonus or pay rise.

Weak Development Team 158

Weak Development Team Technical Review User Testing Workshop 158

The Product Coalition

JULY 25, 2021

Even people with a developed growth mindset?—?ones No one likes to see their gaps pointed to, and for people who don’t have a developed growth mindset, it’s twice as hard. There are two ways to do that: Positive motivation : explain to them why growing is good for them. To make such a continuous effort, one has to want it.

Weak Development Team 157

Weak Development Team Product Management Product Manager Outbound 157

The Product Coalition

OCTOBER 20, 2020

It’s understandable that most of us don’t make time for personal development. Who wants to spend time after a hard day of work learning and developing when they could be kicking back with a beer and watching The Crown? A few months ago, I introduced a concept I have developed called the PM, or Product, Quadrants.

Weak Development Team 100

Weak Development Team Development Product Research Technical Review 100

Mind the Product

JUNE 7, 2018

The Times and The Sun, flagship brands of News UK, are on a journey to become more product led in how they develop and maintain their digital assets. This means there is a lack of strategy to develop digital products which meet the needs of users and generate revenue. Move From Product Delivery to a Product Function.

Leadership 101

Leadership Weak Development Team Product Research Customer Experience 101

Intercom, Inc.

OCTOBER 5, 2022

Each person on your team has different needs, responds to feedback in different ways and evolves in different trajectories – and management should always reflect that. Even when you reach the perfect team dynamic – a new hire or budget cut can easily throw things off balance. It was kind of the luck of the draw.

Leadership 118

Leadership Feedback Software Weak Development Team Management 118

UX Studio: Product Management

JUNE 22, 2021

They get most of the recognition, but they also have to be involved in everything, which is super tiring and often leads to stress, burnout, and bad health. Today there is a new school of leadership emerging to remove this frustration. It’s called empowering leadership. Context: the most important tool to empower your team.

Data Visualization 130

Data Visualization User Testing Weak Development Team Analytic Tools 130

Mind the Product

OCTOBER 23, 2019

In Part 3 of our Product Leadership Forum recap, you can see an overview of the remaining insights from this year’s #mtpcon London Product Leadership Forum (if you missed them, you can take a look back at Part 1 and Part 2). The team won’t respect me if I’m not technical”. I’ll sound stupid if I ask questions”.

Customer Feedback 94

Customer Feedback Leadership Reporting Tools Weak Development Team 94