Intercom, Inc.

APRIL 22, 2021

After writing An Elegant Puzzle about the challenges of engineering management in high-growth organizations, his focus shifted to a career path that’s much less understood – the technical leadership track. Solvers tend to be reactive to what leadership is really worried about. But the work is still there, it still needs to happen.

Technical Review 274

Technical Review Leadership CTO Coach Weak Development Team 274

Roman Pichler

MARCH 9, 2022

It helps people understand how their work relates to a bigger whole and how their efforts create a positive change. Additionally, an inspiring vision helps you apply a visionary leadership style and become a visionary leader—someone who guides others through a big, motivating goal. The vision pulls you.”. A shared vision unites people.

Vision 334

Vision Workshop Customer Experience Leadership 334

Roman Pichler

JULY 6, 2021

When you become a head of product, you move into a line management position. Instead of creating, for example, product strategies and roadmaps and tracking KPIs , you should help the people on your team acquire the right knowledge and develop the right skills so that they can carry out the relevant work on their own.

User Testing 339

User Testing Product Research Weak Development Team Customer Experience 339

Roman Pichler

JANUARY 20, 2025

Listen to the audio version of this article: [link] A Product Strategy System The product strategy system in Figure 1 consists of four main parts: people, processes, principles, and tools. Having said this, the system in Figure 1 captures the specific product strategy approach Ive created. [1] If so, what are they?

Systems Review 156

Systems Review Product Strategy Strategy Product Research 156

The Product Coalition

OCTOBER 25, 2021

This month, we’re focusing on all things Product Leadership. Before we start diving into the ins and outs of leadership in Product Management, it’s important to ask and to understand what we mean by Product Leadership. they’re in a Product leadership role. Keep an eye out for events, podcasts, blogs, and more!

Leadership 167

Leadership User Friction Product Research Customer Experience 167

Product Management University

APRIL 8, 2024

But products are the nucleus, and that means market leadership starts with product management. Before we dive into those, let’s look at a few opportunities where product management teams can take a much stronger leadership role in the organization. Here’s why this structure is so critical to a stronger leadership position.

Leadership 147

Leadership Marketing Product Manager Product Management 147

Sachin Rekhi

APRIL 12, 2020

Beyond product/market fit, it turns out business strategy really does matter. A sound strategy can make the difference between our initial product/market fit being ephemeral versus the beginning of a meaningful and lasting business. He then further refined his concepts as a business strategy professor at Stanford University.

Strategy 212

Strategy User Testing Technical Review Software Review 212

Intercom, Inc.

MAY 18, 2018

There’s a key turning point for your hiring strategy in a rapidly scaling team or organization. Hiring strategy for early stage startups. Scaling up your hiring strategy. We’re in a position now where we can hire people who have potential and match our values, but who need a nurturing environment.

Strategy 222

Strategy Construction Customer Feedback User Testing 222

Intercom, Inc.

JULY 6, 2021

If your business is expanding internationally, you’ll reach a point in your growth when you’ll need to implement a global support strategy. Global support teams can positively influence customer retention, especially if they provide service in their customers’ native language. Improved global customer retention.

Customer Experience 232

Customer Experience Data Visualization User Testing Customer Feedback 232

Roman Pichler

DECEMBER 6, 2022

For example, the marketer has to create the marketing strategy, and the development teams have to design and build the product. For instance, the marketing strategy, the user experience (UX) design and technology choices have to align to successfully acquire new users, increase conversion, or meet another product goal.

Leadership 305

Leadership Technical Review Reporting Tools User Testing 305

Roman Pichler

SEPTEMBER 11, 2023

This individual leads the product team, not by being the boss but by exercising emergent leadership. For example, the marketer must be able to create the right marketing strategy for the product. The vision describes the ultimate purpose for creating the product and the positive change it should bring about.

Reporting Tools 362

Reporting Tools User Testing Customer Experience Product Research 362

The Product Coalition

FEBRUARY 4, 2023

But product management at the lower levels is still an individual sport, while product leadership at the highest levels is a team sport. They learned how to play the team sport called product leadership. The product strategy plays a critical role here. Like me, you have to change your mindset if you want to succeed.

Leadership 141

Leadership User Testing Product Strategy Strategy 141

Intercom, Inc.

JUNE 9, 2020

These are all key components of a business resilience strategy, one that bolsters up a business that’s faced with challenges and sets it up for growth long-term. But soon afterward, businesses will need to act on broader resilience plans as the shock begins to upturn established industry structures, resetting competitive positions forever.”.

Strategy 197

Strategy Customer Experience Feedback Software Reporting Tools 197

The Product Coalition

FEBRUARY 5, 2021

Setting an awesome strategy without building the enablers to executing on it is just a pipe-dream. And too often I’ve seen poor leaders resort to micro-management, HIPPO, and dictatorship in order to fulfil their strategies. As a result, I’ve come to value 5 different aspects of product leadership.

Leadership 149

Leadership Technical Advisors Product Research Weak Development Team 149

Intercom, Inc.

JUNE 3, 2021

And so, now’s the time to start thinking about accelerating our business strategies and grabbing the opportunities it brings. Now that the worst seems to be over, what exactly should your strategy look like? But if the strategy was good to begin with, keep at it. How can we accelerate our current strategy? Paul: Yeah.

Strategy 228

Strategy Feedback Software Research Software Software Review 228

Roman Pichler

FEBRUARY 19, 2024

Listen to the audio version of this article: [link] Introduction To discuss empowerment in product management, I find it helpful to distinguish three main levels of decision-making authority, product delivery, product discovery, and product strategy, as the model in Figure 1 shows. [1] It’s the first step to bring about positive change.

Product Research 264

Product Research Product Management Product Manager Customer Experience 264

Product Innovation Educators

JANUARY 6, 2025

The product manager’s journey from Individual Contributor to Chief Product Officer Watch on YouTube TLDR Kimberly Bloomston’s journey from individual contributor to Chief Product Officer at LiveRamp demonstrates the key transitions and skills needed at each level of product management leadership.

Reporting Tools 98

Reporting Tools Customer Communications Analytic Tools Leadership 98

Roman Pichler

AUGUST 11, 2020

This article assumes that you are familiar with the product vision board or the key elements of a product strategy : market, value proposition, standout features, and business goals. Solution : Describe the ultimate purpose of your product, the positive change the product should bring about like “healthy eating”.

Vision 322

Vision User Testing Research Software Product Research 322

Roman Pichler

OCTOBER 7, 2024

The goal should state the positive impact you want to create for the users/customers and the business. 3] If that’s not the case, check that you have a validated product strategy, on which you can base the roadmap. Before I explain what I mean by validated , let me briefly describe what a product strategy is.

Roadmap 242

Roadmap Product Research Data Visualization Customer Feedback 242

The Product Manager Coach Blog

JANUARY 14, 2025

With the right strategies, you can hit the ground running, build trust, and leverage your expertise to thrive in your new role. Tailor Your Communication: Adapt your messaging for different audiences, whether its engineering teams or senior leadership. The first 90 days arent just about onboardingtheyre your proving ground.

Data Visualization 93

Data Visualization Customer Feedback Strategy User Friction 93

Intercom, Inc.

MAY 13, 2021

We recently sat down with Linda to chat about how customer success matures as you move upmarket and which strategies can help you to better serve your customers going forward. You’re a big part of their tech stack, you’re a big part of their investment strategy, you’re a big part of their spend. What do I love?'”

User Testing 177

User Testing Customer Feedback Customer Experience Strategy 177

Mironov Consulting

JANUARY 24, 2024

Expanding on a recent post ( Revenue Goals are Not Company Strategies ), I’ve been seeing lots of maker teams (product, engineering, design) struggling to form product strategies without a company strategy to hang them on.    If these strategies don’t hang together, we each hang separately.

Product Strategy 119

Product Strategy Strategy Onboarding KPIs Data Visualization 119

Roman Pichler

JUNE 1, 2020

As the person in charge of the product, you lack transactional power : You cannot tell the stakeholders what to do, you cannot assign tasks to the individuals, and you are typically not in a position to offer a bonus, pay raise, or other incentives. Ask the Scrum Master to help you build a stakeholder community.

Weak Development Team 323

Weak Development Team Product Research Customer Experience Workshop 323

Roman Pichler

DECEMBER 1, 2020

The vision guides the user and business goals, which are contained in the product strategy. There are three things in figure 3 above that I’d like to bring to your attention: First, the top-level OKRs describe vision and product strategy. The vision is the objective, and the product strategy is expressed by the key results.

Product Management 396

Product Management Product Manager Management Management 396

Userpilot

AUGUST 8, 2024

Crafting a winning product strategy is crucial for SaaS success, and finding the right product strategy example can provide all the inspiration you need. This article provides concrete examples of different product strategies employed by SaaS companies. There are 11 main product strategy examples in SaaS today.

Analytic Tools 105

Analytic Tools Feedback Software Research Software Product Strategy 105

Roman Pichler

MARCH 12, 2018

One way to answer this question is to avoid unhelpful but common leadership styles. As its name suggests, this leadership style mediates between different parties and tries to broker a deal. As its name suggests, this leadership style mediates between different parties and tries to broker a deal. Recognise Your Leadership Bias.

Weak Development Team 222

Weak Development Team Customer Experience Leadership Workshop 222

Roman Pichler

JUNE 7, 2022

The value the product should create is not clearly understood : A validated product strategy and an actionable product roadmap are missing. To achieve this, refer to the needs and business goals stated in the product strategy and the product goals on the product roadmap. If this data is actioned, bad product decisions will be made.

KPI 310

KPI Data Visualization Weak Development Team Customer Feedback 310

The Product Coalition

MARCH 8, 2024

Explore digital transformation strategies for enterprises Have you wondered why digital transformation strategies are a necessity? This comprehensive guide empowers you to harness the power of digital transformation strategies, propelling your business toward a thriving future. What are digital transformation strategies?

Enterprise 121

Enterprise Research Software Feedback Software Strategy 121

Ronke PM

MAY 8, 2024

Table of Contents What does culture-driven leadership mean? The importance of culture-driven leadership in product management. Influential product leaders manage their teams with well-being in mind, necessitating culture-driven leadership. What does culture-driven leadership mean? Final thoughts.

Leadership 85

Leadership Reporting Tools Product Management Product Manager 85

The Product Coalition

SEPTEMBER 2, 2022

The Eight Core Elements of a Winning Product Strategy “The essence of strategy is choosing what not to do.”?—?Michael The leadership team finally agreed on the vision. To build a successful product strategy, you must be willing to make tough choices that have a lasting impact and represent big moves. Back to the dilemma?

Product Strategy 122

Product Strategy Strategy User Testing Weak Development Team 122

Lenny Rachitsky

SEPTEMBER 26, 2024

If you’re not excelling in your current position, you won’t get noticed for the next opportunity. Your career will benefit from being in environments with strong talent and leadership, even if the company isn’t perfect. Be bold, creative, and strategic in how you present and position your brand to maximize its impact.

User Testing 109

User Testing CTO Coach Analytic Tools Research Software 109

Userpilot

JULY 24, 2024

Launching a product without a well-defined product strategy framework is similar—you risk wasting resources without a clear path to success. So, how do you outline a product strategy framework that is the foundation of product-led growth ? Product strategies help you design and grow your products. Let’s get right to it.

Data Visualization 111

Data Visualization Framework Product Strategy Analytic Tools 111

The Product Coalition

MAY 11, 2021

I have also complemented this with a second meeting where I share wider topics linked to management & leadership (HR news, leadership ongoing topics, new processes and tools …) and provide space for questions and debate. Even in remote settings, a good leader shows positive energy, inspires and challenges their team.

Leadership 176

Leadership Feedback Software Customer Feedback User Testing 176

Intercom, Inc.

JULY 28, 2022

Sanj started working at Salesforce back in 2005, when the company had around 1,000 employees and a few hundred million in revenue, and he was a part of its growth for 14 years, holding several leadership positions in multiple markets in EMEA. Sanj: Well, it’s a pretty long one.

Feedback Software 210

Feedback Software Customer Feedback Customer Experience Weak Development Team 210

The Product Guy

NOVEMBER 5, 2024

Why Your PM Brand Matters Your personal brand as a product manager is essentially how others perceive your skills, expertise, and leadership. Open doors to new opportunities, such as speaking engagements, leadership roles, or consulting work. This clarity helps shape how you position yourself both internally and externally.

Branding 117

Branding Feedback Software Analytic Tools Product Manager 117

The Product Coalition

SEPTEMBER 27, 2022

The product strategy acts as the playbook for the team, taking them to victory. Your job is to get them past difficult choices, lay out the winning strategy and help them achieve the vision. Having progressed my career in product strategy and management, I’ll never forget my early assignments as part of a larger product team.

Weak Development Team 127

Weak Development Team Product Strategy Strategy Vision 127

Product Management University

AUGUST 21, 2023

Without that leadership, products can and will flounder at every turn. Portfolio Strategy Back to the portfolio CEO. Just like the company strategy prepared by your CEO for the board and investors, your portfolio strategy has to paint a picture of success beyond this year. Feeling good? Let’s keep going.

Product Manager 246

Product Manager Product Management White Paper Vision 246