UX Planet

MARCH 15, 2025

better UX higher conversion increased revenue). Commonly usedmetrics Heres a list of some of the most commonly used metrics in productdesign: Commonly used metrics in productdesign When to use OKRs vsKPIs OKRs and KPIs play distinct roles in measuring product designsuccess. OKRs help set goals while KPIs validate progress.

Onboarding KPIs 59

Onboarding KPIs Customer Experience Product Research KPI 59

Userpilot

OCTOBER 4, 2022

UX KPIs, or user experience key performance indicators, are essential numerical data points that are used to track, measure, and compare the experience users have with your SaaS product. So, if you’re a product manager looking to significantly improve your UX efforts and provide actionable insights to your UX team, read on!

Analytic Tools 105

Analytic Tools Research Software Feedback Software Onboarding KPIs 105

The Product Coalition

NOVEMBER 9, 2018

Product managers are aware of the basic KPI metrics to measure for their mobile app, but there are a handful of underestimated KPI metrics that product managers need to measure as well. An important KPI metric to focus on here is the average time between each consecutive step.

KPI 60

KPI Analytic Tools Data Visualization Customer Experience 60

Mind the Product

DECEMBER 12, 2018

In this ProductTank San Francisco talk, Doug Puett, Head of Data Science at UserTesting, and I share how our data science and UX research team worked collaboratively to conduct retention analysis, customer segmentation, and cohort definitions. Many teams might immediately jump to finding solutions that will help move toward that KPI.

User Testing 163

User Testing Customer Feedback Research Software Data Visualization 163

Mind the Product

NOVEMBER 16, 2018

New features, improving performance and addressing UX issues can’t be ignored in order to please the loudest voice in the room. At FreeAgent, as soon as a KPI goes red, a team can switch off whatever they’re doing and divert resource to fix it. Product considerations must still be looked at.

Onboarding KPIs 170

Onboarding KPIs User Testing KPI Customer Experience 170

Userzoom

AUGUST 5, 2017

For decades, user experience professionals have been debating how to associate experience measures with these key KPIs. When attempting to make these associations UX practitioners struggle to consistently associate research findings to concrete KPIs. How practitioners can make experience a critical KPI for their organization.

KPI 50

KPI Webinar UX Research Software 50

Userzoom

AUGUST 5, 2017

Make UX A Part of the KPI Conversation With Universal Measures. Make UX A Part of the KPI Conversation With Universal Measures Key Performance Indicators or KPIs are basic measures that are often front in center in most board rooms. ON-DEMAND WEBINAR. About the webinar speaker.

KPI 48

KPI UX Research Software User Testing 48

Userpilot

OCTOBER 5, 2021

What are KPIs? KPI stands for key performance indicators , and they are a way for you to understand the performance against the key results that you have set. Let's tap into our examples again and look at how we might understand performance with a KPI example added: Real-world example: Objective: Reduce body fat %.

Onboarding KPIs 145

Onboarding KPIs Analytic Tools KPI Customer Experience 145

Userzoom

DECEMBER 11, 2019

Therefore, I have asked six of UserZoom’s brightest minds (who also happened to be willing to stake their hard-earned reputations on these predictions) about how they think the CX and UX landscapes will shape up in 2020. Moreover, we will see CX and UX pros partnering more to obtain a better holistic picture of the overall experienc e.

Data Visualization 92

Data Visualization User Testing Research Software UX 92

Userpilot

NOVEMBER 11, 2020

Your SaaS’s Activation Rate is the percentage of users who get to that key event – and a lot of studies have found it to be that optimizing your Activation Rate has the greatest downstream impact on revenue of any KPI you should be tracking. So contextual experiences are critical in successful UX. Adjacent Users.

Onboarding KPIs 126

Onboarding KPIs Analytic Tools Feedback Software Data Visualization 126

UX Planet

APRIL 17, 2024

Key indicators you should track Continue reading on UX Planet »

UX 105

UX KPI 105

Mind the Product

JUNE 5, 2017

So, what is the compass that guides a product manager when making product decisions (new functionality, UX, UI)? It’s not a roadmap or a KPI. When the product team designed the new dashboard we had many product/UX dilemmas – which functionality to expose and how to present it. This compass is known as product principles.

Banking 161

Banking KPI Vision Customer Experience 161

Userpilot

FEBRUARY 12, 2025

There are many ways to approach this, but my favorite is how Duolingo created a Markov model around their main business KPI (DAUs) to grow it. In the same way, you can start from your business KPI and then break it down into sensitive metrics you can act on. Communication is key here.

Feedback Software 59

Feedback Software Analytic Tools Research Software Onboarding KPIs 59

UX Planet

FEBRUARY 19, 2024

OKR vs KPI Before we dive into individual parts of OKR, it’s essential to explain the difference between KPI and OKR. Many people believe that KPI and OKR are the same thing, which is untrue. KPI and OKR serve different purposes. KPI and OKR. KPI helps us evaluate how well something is working in our organization.

KPI 98

KPI User Testing Product Research Customer Experience 98

ProductPlan

AUGUST 17, 2020

CUSTOMER KPI: Reach. BUSINESS KPI: Reach as a % of Total Addressable Market (TAM). CUSTOMER KPI: Time to deal close. BUSINESS KPI: Maps to sales booking goals. CUSTOMER KPI: Time to the first use of the critical feature. BUSINESS KPI: Time to goal monthly recurring revenue (MRR). Phase 2: Evaluate & buy.

Onboarding KPIs 105

Onboarding KPIs Roadmap Customer Experience KPI 105

Userzoom

NOVEMBER 18, 2019

What are the top challenges that UX professionals will face in 2020 and what can we do to solve them? Over the last couple of years we’ve surveyed hundreds of people from some of the biggest companies in the world to discover the current UX landscape in enterprise organizations.

User Testing 91

User Testing Product Research UX Data Visualization 91

Alchemer Mobile

DECEMBER 27, 2022

It is an indispensable KPI because it indicates how many of your users have stayed loyal. This metric is difficult to grow organically; therefore, retention numbers should be a major KPI from day one. This is a strong indicator that you’re doing a great job with your app’s targeting and UX design.

Feedback Software 130

Feedback Software Research Software User Testing Customer Experience 130

Userpilot

MAY 17, 2021

Go ahead and skip directly to the product marketing KPIs list or continue to read if you’re just starting out and looking to understand more about what product marketing is first. What is a Product Marketing KPI metric? Product Marketing KPIs vs Product Marketing OKRs. What is a Product Marketing KPI metric?

Onboarding KPIs 98

Onboarding KPIs Analytic Tools Feedback Software Product Marketing 98

The Product Coalition

SEPTEMBER 9, 2022

As companies usually have many different KPIs, maintaining or growing customer retention is a key KPI that each business commonly shares. You might also be interested in Mobile app KPI dashboard examples and how to use them What is customer retention and why is it so important? a leading Buy Now, Pay Later solution.

Feedback Software 141

Feedback Software Analytic Tools User Testing Data Visualization 141

The Product Coalition

JULY 7, 2020

We gather the feedback from our users, sales, R&D, UX and based on that we build our product’s puzzle: What should we do next?—?build We use the data we gather to try and understand what our users want, need, do. We also use this data to analyze the features we’ve released, and how they impact our product?—?like

Product Management 158

Product Management Product Manager Data Visualization KPI 158

Userpilot

NOVEMBER 19, 2022

Having trouble deciding which customer service KPI to use? There are some vanity metrics among the KPIs for customer service. So let’s look at the most important KPIs that will help you create strategies to provide superior customer service and boost retention. Customer service KPI #1 Customer Satisfaction Score.

Onboarding KPIs 98

Onboarding KPIs Data Visualization Reporting Tools Customer Experience 98

Mind the Product

OCTOBER 20, 2017

A crew’s happiness is directly related to the quality of their outputs and so is measured as any other KPI would be. Within their design tribes, UX + UI + Research means you are a full stack designer. At Moo, tribes are collections of crews who focus on particular problems.

User Testing 142

User Testing Product Research Research Software Customer Experience 142

Userpilot

JULY 26, 2022

10 Customer retention KPIs and metrics to measure retention. Here are 10 of the most important KPIs and metrics that help you measure customer retention rate. Retention KPI #1 Customer retention rate. Retention KPI #2 Monthly recurring revenue. Retention KPI #3 Customer lifetime value. product tutorials.

Onboarding KPIs 98

Onboarding KPIs Feedback Software Analytic Tools Customer Feedback 98

Userpilot

MARCH 24, 2021

There are various formats and designs to help you build a solid vision, including the Lean UX Canvas by Jeff Gothelf and the Business Model Canvas by Alexander Osterwalder. A key result is not the same thing as a KPI (key performance indicator). A KPI is used to measure the continued progress towards a defined performance measure.

Product Research 119

Product Research Onboarding KPIs Product Strategy User Testing 119

The Product Coalition

MARCH 15, 2023

To collect the data to measure this KPI, you need to define what activities make up an “aha moment.” You can use this KPI to identify places where you may need to set user expectations during your onboarding process. Breadth of adoption shows the initial appeal of a new feature. Clear messaging.

Onboarding KPIs 145

Onboarding KPIs Analytic Tools Research Software Data Visualization 145

Imaginary Cloud - Design

APRIL 7, 2021

User Experience is a key factor regarding the success of a digital product, and the main ingredient to an excellent UX lies in a thorough user-centered approach. In that sense, Imaginary Cloud is introducing a new UX Audit service focused on providing high-quality professional UX Audits. What is a UX Audit? Conclusion.

Research Software 63

Research Software UX Customer Experience Feedback Software 63

TryMyUI

JULY 20, 2022

This article will outline some helpful metrics and key performance indicators (KPIs) that you can use to help measure and improve your user experience. The post 7 ways to measure user experience using metrics & KPI’s appeared first on TryMyUI Blog.

Customer Experience 98

Customer Experience User Experience User Testing KPI 98

Userpilot

APRIL 23, 2021

SaaS User Persona Example-Userpilot: UX Designer 5. Like – my user persons is: “a SaaS product marketer who works for a large company and is in charge of increasing first-month retention” or “a UX product designer in a UX team, who is in charge of prototyping, building, and optimizing the onboarding user flow”.

Analytic Tools 98

Analytic Tools Feedback Software Research Software User Testing 98

Userpilot

DECEMBER 13, 2021

Best way to track and measure product management KPIs. Product management KPIs help product teams outline and track the business or product success. KPI stands for Key Performance Indicator, and OKR stands for Objectives and Key Results. What’s the difference between KPIs and OKRs? Let’s get started!

Onboarding KPIs 98

Onboarding KPIs Analytic Tools Feedback Software Data Visualization 98

Userpilot

NOVEMBER 8, 2022

OKRs are different from KPIs because a KPI is strictly a metric that reflects performance. There are two main performance frameworks in product marketing – OKRs and KPIs. Meanwhile, a KPI is a single metric that gives a reflection of performance in one area.

Onboarding KPIs 105

Onboarding KPIs Product Marketing Marketing Data Visualization 105

Userpilot

APRIL 3, 2024

HandyKPI uses mobile technology to make tracking business and team performance easy, offering real-time KPI monitoring through a comprehensive app. Custom Dashboards : Enables the creation of custom KPI dashboards tailored to your specific metrics and visualization options. View product usage with Userpilot.

Data Visualization 104

Data Visualization Embedded Analytics Reporting Tools Analytic Tools 104

Mind the Product

JULY 16, 2018

We have a centralised product group (product management, product marketing, engineering, UX, PMO) that is in part geographically dispersed which covers 10 product lines, and we’re in the process of dramatically diversifying our portfolio and driving our business to a new phase of growth.

Product Research 124

Product Research User Testing Data Visualization Customer Feedback 124

Userzoom

APRIL 20, 2018

Digging into the data, California stands out as an interesting case of not taking the first KPI as a win. The post Four key highlights from our Competitive Healthcare UX Benchmark appeared first on UserZoom. In the meantime, here are four of the key highlights from the benchmark.

Healthcare 51

Healthcare UX User Testing Customer Experience 51

ProductPlan

AUGUST 7, 2020

Participate in every aspect of product design (not talking about just UX/UI here), but this subtle distinction is key to not lose focus on the big picture. Long term, you can expect to manage a specific KPI (e.g., You understand that your goal is to achieve business outcomes through measurable product initiatives.

Engineering 111

Engineering Leadership Customer Experience Feedback Software 111

Mind the Product

DECEMBER 13, 2016

I summarize the impact that the redesign had, breaking down the major KPIs, and showing how the feedback materialized into KPI home runs with behavioral data to back it up. Often times, the features we build fail to get traction with our customers. This was not the case with the wish list. Fine Tuning the Machine.

User Testing 70

User Testing Customer Feedback Customer Experience KPI 70

Userzoom

FEBRUARY 12, 2020

This is a guide for UX and research practitioners who have either newly joined an organization that’s using the Agile methodology, or their current product development is adopting Agile for the first time and they’ve been told to “make UX research happen in this new fangled process immediately please!” . This is a false economy.

User Testing 100

User Testing Product Research Research Software Customer Feedback 100

Userpilot

JANUARY 15, 2021

So follow these rules: Product Analytics KPIs 101a: Articulate Your Business Goals. If it generates revenue, then revenue should definitely be a KPI! Bear in mind, there are likely to be a lot of stakeholders in your business outside the product team who deserve to be consulted at this stage of the KPI setting process.

Data Visualization 90

Data Visualization Analytic Tools Onboarding KPIs Feedback Software 90