Usersnap

SEPTEMBER 21, 2021

How badly do you want to know if your customers are truly satisfied with your services? A customer satisfaction survey is a lynchpin to developing a loyal, returning, and referring customer base. A customer satisfaction survey is a lynchpin to developing a loyal, returning, and referring customer base.

Customer Satisfaction 94

Customer Satisfaction User Testing Feedback Software Product Research 94

Userpilot

OCTOBER 4, 2022

These UX KPIs consist of real user monitoring metrics that can help you discover multiple user errors, deliver a better customer experience to your users, get valuable insights, and make decisions regarding UX design. User experience (UX) involves all aspects of user interactions with your product.

Analytic Tools 105

Analytic Tools Research Software Feedback Software Onboarding KPIs 105

Userpilot

JANUARY 31, 2023

If there’s one critical skill for product managers to nail, it’s customer activation. In this comprehensive guide, we’ll break down underlying customer activation strategies and actionable strategies, specific onboarding tools , and techniques, and tangible examples to learn from. What is customer activation?

Analytic Tools 98

Analytic Tools Feedback Software Research Software Data Visualization 98

Userpilot

APRIL 23, 2021

Benefits of user personas B2B SaaS User Persona Examples B2B SaaS Examples with Multiple User Personas – Userpilot, ActiveCampaign, Kontentino 1. SaaS User Persona Example -Userpilot: Product Manager 2. SaaS User Persona Example-Userpilot: Product Marketing Manager 3. How to create a user persona?

Analytic Tools 98

Analytic Tools Feedback Software Research Software User Testing 98

ProductPlan

AUGUST 10, 2023

It’s not sexy and won’t land the leadership team any TED Talks. Yet the customer experience continually improves while KPI targets come into view. The team can still make minor changes and improvements that boost adoption, revenue, and retention while still pursuing big bets.

Reporting Tools 98

Reporting Tools Feedback Software Product Research User Testing 98

The Product Coalition

JULY 8, 2020

Paul is a product manager running an 8-people product team for a B2B web application in Seattle. For Paul, it’s easy to see his users’ interests and behaviors but with operational data, Paul will never understand why people are taking certain actions over some other actions in the application. Measure experience KPIs.

Feedback Software 87

Feedback Software User Testing Customer Feedback Data Visualization 87

Userpilot

SEPTEMBER 9, 2020

While most marketers are familiar and well-equipped with code-free tools that allow them to run such experiments, product managers often think they would need to involve development resources each and every time they want to test something. That’s a bad mistake. Hence, they need to outsource it to their developers.

Onboarding KPIs 101

Onboarding KPIs Customer Experience User Testing Data Visualization 101

Bain Public

JANUARY 11, 2022

Let’s face it, most organizations have poor habits around roadmap completion — this is why getting leadership (or stakeholders) to develop consistent, stable and familiar routines reinforced through repetition and communication is valuable. Do you validate the pain point and place it in a parking lot for triage?

Onboarding KPIs 52

Onboarding KPIs Weak Development Team User Friction Customer Experience 52

Mixpanel

OCTOBER 17, 2022

If you are a growing business, it’s common to add more people–more developers, more designers, more product managers. My product team is small, which ends up being great because I don’t prefer to have an overly large team with multiple layers. Each set of users requires different tactics and key results.

Data Visualization 52

Data Visualization Analytic Tools Reporting Tools Onboarding KPIs 52

Roadmunk

OCTOBER 12, 2017

They’re open to sharing their own experiences of working in product (both the good and the bad) in very honest ways—and they’re very generous with advice. Inga manages the team responsible for Squarespace’s analytics platform—which their clients rely on to get data-driven insights about their websites and e-commerce stores.

Artificial Inteligence 55

Artificial Inteligence Data Visualization Feedback Software Analytic Tools 55

ProductPlan

AUGUST 10, 2023

It’s not sexy and won’t land the leadership team any TED Talks. Yet the customer experience continually improves while KPI targets come into view. The team can still make minor changes and improvements that boost adoption, revenue, and retention while still pursuing big bets.

Reporting Tools 52

Reporting Tools Feedback Software Product Research User Testing 52

Alchemer Mobile

AUGUST 27, 2020

Customer behaviors and preferences are shifting daily – as are their emotions. Success is understanding how the product fares in the market, and being able to adjust properly, pivot, and quickly make decisions based off of customer feedback. do not interface with developers in a technical way). Go beyond NPS as a core KPI.

User Testing 246

User Testing Product Research Feedback Software Research Software 246

Userpilot

NOVEMBER 11, 2020

Hence: team Userpilot has put together the ultimate guide to product adoption and onboarding terminology! Adjacent Users. Adjacent users are a segment of your total audience who are aware of your service and may be trying it out, but who aren’t successfully converting to become engaged users. Custom Events.

Onboarding KPIs 126

Onboarding KPIs Analytic Tools Feedback Software Data Visualization 126