Mind the Product

MARCH 8, 2019

Define a KPI to track process. Build stuff and try to improve KPI. If you’re simply testing everything you possibly could, that’s a sign that you don’t understand your customers. Define the problem you’re solving. Build Conviction. Only way to do this is by talking to people.

KPI 175

KPI Banking User Testing Product Research 175

Mind the Product

MARCH 13, 2020

The MVP exemplifies conflict management; it’s something we build when choosing to test an idea in order to learn, even though we risk failure or unwanted cost. The second is intellectual, a product person who uses evidence and runs AB tests to say what is true or what is not. The Path of Least Resistance.

User Testing 202

User Testing KPI Data Visualization Vision 202

Userpilot

MAY 22, 2024

A/B tests play a crucial role in driving product adoption, which makes it important to choose the right A/B testing software to run them. In this blog, we’ll handpick a few A/B testing tools worth your attention. In this blog, we’ll handpick a few A/B testing tools worth your attention. How does A/B testing work?

Analytic Tools 105

Analytic Tools Data Visualization Reporting Tools Feedback Software 105

Folding Burritos

JANUARY 25, 2018

How’s that KPI doing?”. “Why are we working on this?”. Why is that taking so long?”. “Is Is that thing fixed already?”. How long will we be down for?”. Did you know there’s a bug when people try to do ‘so and so’?”. Or perhaps we’re reaching out to other teams to ask questions like: “Which bugs have been reported this week?”.

Data Visualization 347

Data Visualization Product Research Feedback Software Reporting Tools 347

The Product Coalition

FEBRUARY 14, 2023

A useful approach to providing clear business context is to build and maintain a KPI Tree, which is an easy-to-understand map of all the key KPIs rolled up from the lowest level to the top-line metrics (e.g. re-usable) and backed by tests. Tests should be run whenever the tables update.

Data Visualization 160

Data Visualization Customer Feedback KPI Customer Experience 160

Intercom, Inc.

NOVEMBER 14, 2018

This KPI is also referred to as Marketing Qualified Leads (MQLs). This KPI is also referred to Sales Qualified Leads (SQLs). New business KPIs. Our new business KPIs measure the growth we’re driving for the company by acquiring new customers. Ideally, the vast majority of your stage one opportunities convert to stage two.

Data Visualization 188

Data Visualization Outbound Inbound KPI 188

The Product Coalition

AUGUST 26, 2022

That conflict is easily manageable /if only that was so easy/ with introducing KPI/OKR adjustments for those departments and improving cross-functional processes. Get AARRR, realize that activation conversion is dropping, make three landing pages for the key funnel stage, start the A/B test and choose the best option?—?how

Analytic Tools 141

Analytic Tools Research Software KPI Data Visualization 141

Userpilot

FEBRUARY 12, 2025

There are many ways to approach this, but my favorite is how Duolingo created a Markov model around their main business KPI (DAUs) to grow it. In the same way, you can start from your business KPI and then break it down into sensitive metrics you can act on. Here are some of our favorite methods: Usability tests. A/B testing.

Feedback Software 59

Feedback Software Analytic Tools Research Software Onboarding KPIs 59

Product Talk

DECEMBER 6, 2023

How do you test to make sure your opportunity is not a solution in disguise? Below the solution space are assumption tests. Break your solutions down into their underlying assumptions and prioritize which assumptions to test first. Test the riskiest assumptions from each of your three ideas. How do you find opportunities?

Data Visualization 320

Data Visualization Product Research Analytic Tools Research Software 320

Amir Rozenberg

JANUARY 24, 2018

Introduction Are you used to getting a certain amount of data from your testing practices? Did you know that today you can extract more data from your existing testing practice…with zero additional effort. Some of these include team structure, outdated perception of performance tests or the tools that are being used.

Customer Experience 75

Customer Experience Product Research Data Visualization User Testing 75

The Product Coalition

JULY 1, 2019

In practice companies struggle with settling for just one top KPI, and with good reason. North Star Metric, One Metric, top business KPI?—?are these are the familiar Key Performance Indicators (KPIs): Revenue, Net Income, Paying Customers, Active users, etc. In healthy companies the NSM and the top KPI are highly correlated?—?they

KPI 108

KPI Data Visualization Workshop Analytic Tools 108

Alchemer Mobile

MARCH 26, 2021

Don’t get us wrong – we think it’s incredibly valuable to have one KPI that gives a pulse on the entire customer experience. Imagine the value in creating campaigns to turn detractors into promoters , moving passives up on the scale, and identifying power-customers to participate in product development (such as beta-testing).

User Testing 257

User Testing Customer Experience Feedback Software Customer Feedback 257

Product Management Lessons from the Trenches

SEPTEMBER 11, 2018

Note that depending on your product and its usage interval, you might have to change this) Retention: 3/7/14 Day Monetization: LTV; Daily revenue per user, units sold, discount rate, unit ASP How to setup your KPI dashboard(s): Once you have done all of the above setting up your dashboard is relatively simple.

Data Visualization 170

Data Visualization Dashboard User Testing KPI 170

Mind the Product

JANUARY 23, 2018

” Here he talks about the ideas of A/B testing and reverse A/B testing. 3) Embed the Mission and KPI Within the Teams. Aligned to the corporate objectives, the metrics of measurement should be actionable. They should be able to answer the basic question of “are we focusing on the right things?”

KPI 135

KPI Product Research Customer Experience User Testing 135

Product Talk

JUNE 19, 2024

My advice in this article may not stand the test of time. I recommend teams conduct story-based customer interviews to discover opportunities and run assumption testing to discover the right solutions. We test desirability, usability, feasibility, usability, and ethical assumptions. But this is where I stand today.

Generative AI 301

Generative AI Product Research Feedback Software Analytic Tools 301

Mironov Consulting

FEBRUARY 6, 2020

And I entirely reject gross revenue as a company-wide KPI. IMHO, setting gross revenue as a primary KPI encourages sloppy short-term thinking, whale hunting, and fictitious business cases. Yet it’s the first KPI proposed by many exec teams. Products are easy to try or test before purchase. That will boost revenue.”

B2B 118

B2B Enterprise Onboarding KPIs User Testing 118

The Product Coalition

SEPTEMBER 9, 2022

Every product has features that are designed around the core of a company’s product/market fit (PMF), while other features can be used to test new growth initiatives, new lines of revenue, or to optimize the customer experience. Once you identify those features, test! Test small, test quick, and fail quick.

Feedback Software 141

Feedback Software Analytic Tools User Testing Data Visualization 141

UX Planet

FEBRUARY 19, 2024

OKR vs KPI Before we dive into individual parts of OKR, it’s essential to explain the difference between KPI and OKR. Many people believe that KPI and OKR are the same thing, which is untrue. KPI and OKR serve different purposes. KPI and OKR. KPI helps us evaluate how well something is working in our organization.

KPI 98

KPI User Testing Product Research Customer Experience 98

Mind the Product

OCTOBER 20, 2017

A crew’s happiness is directly related to the quality of their outputs and so is measured as any other KPI would be. As with many other speakers at MTPCon17, Jane’s colleagues at Moo follow a journey that sees them diverge to help discover the issue they face and then converge around a solution that they can test and repeat.

User Testing 142

User Testing Product Research Research Software Customer Experience 142

Userpilot

OCTOBER 3, 2023

Consider both leading (future-oriented) and lagging (past outcome-based) indicators for the KPIs. Regularly evaluate the KPI’s relevance and ability to offer actionable insights. This KPI offers insights into the initial phase of customer interactions and the visibility of your presence to customers.

Onboarding KPIs 105

Onboarding KPIs Customer Experience User Testing Customer Feedback 105

Mind the Product

DECEMBER 12, 2018

Many teams might immediately jump to finding solutions that will help move toward that KPI. When you think about increasing engagement you can probably think of many changes you’d make to your product, or features that you’d add. However, we recommend thinking first about the opportunities, not the solution.

User Testing 163

User Testing Customer Feedback Research Software Data Visualization 163

Indicative

NOVEMBER 11, 2020

KPI tracking – Easily track KPIs, create dashboards, and visualize your analysis. A/B testing – Test product and marketing changes with real customers. Automated “Smart alerts” reduce manual tracking for new releases and KPI trends.

Data Visualization 135

Data Visualization Analytic Tools User Testing Reporting Tools 135

The Product Coalition

SEPTEMBER 17, 2020

Or that an OKR is the same as a KPI. User-centric design calls for users to be more heavily involved in the research and development process, meaning that designers can constantly be testing ideas and improving the experience. They’ll gather this information from a combination of interviews and surveys, and A/B testing.

UX 170

UX User Testing Product Research Research Software 170

Intercom, Inc.

APRIL 12, 2018

You materialize those ideas through user tests, and finally you launch your thing. The difference is that he builds in code, then he measures through data and A/B testing to learn and come up with new ideas and rinse and repeat. So typically when you test your design or mockup, it’s a really small sample size.

Feedback Software 215

Feedback Software Analytic Tools Research Software Reporting Tools 215

Mind the Product

SEPTEMBER 18, 2018

We test our ideas again and again. Instead of making one-dimensional decisions based on what the data, KPI or OKR says, they have the ability to integrate intuitive knowledge of how the organization thinks and feels into the decision at hand. Absolutely all of this is as it should be.

Feedback Software 171

Feedback Software User Testing Customer Experience KPI 171

Sachin Rekhi

JUNE 18, 2015

Over the past year at LinkedIn I developed a strong appreciation for using Net Promoter Score (NPS) as a key performance indicator (KPI) to understand customer loyalty. The Origin of NPS. Net Promoter Score (NPS) is a measure of your customer's loyalty, devised by Fred Reichheld at Bain & Company in 2003.

Product Research 129

Product Research Customer Experience User Testing KPI 129

Amir Rozenberg

JANUARY 24, 2018

Introduction Are you used to getting a certain amount of data from your testing practices? Did you know that today you can extract more data from your existing testing practice…with zero additional effort. Some of these include team structure, outdated perception of performance tests or the tools that are being used.

Customer Experience 48

Customer Experience Product Research Data Visualization User Testing 48

The Product Coalition

OCTOBER 3, 2017

Why can data generated KPIs limit your product? Product KPI is defined so we can measure how well the new feature works or resolve an AB testing. That’s why it is only natural that when we come to set the KPI for a new product or feature, we start by looking at the data. That helps us to define the product KPI.

KPI 60

KPI User Testing Product Research Product Strategy 60

TryMyUI

JULY 20, 2022

This article will outline some helpful metrics and key performance indicators (KPIs) that you can use to help measure and improve your user experience. The post 7 ways to measure user experience using metrics & KPI’s appeared first on TryMyUI Blog.

Customer Experience 98

Customer Experience User Experience User Testing KPI 98

The Product Coalition

FEBRUARY 27, 2023

With these types of insights, a few things happen here: we expand our KPI list to include things such as “Increase pages/session” and “Increase events/session”, but maybe most importantly, is our insights can now start taking the shape of hypothesis and opportunities.

Data Visualization 144

Data Visualization Customer Feedback Customer Experience Analytic Tools 144

The Product Coalition

MARCH 23, 2020

Retention is a metric that measures how many users return to your product over a period of time and considered to be one of the most important KPIs when trying to analyze the product health or potential, it is a key indicator for growth and impacts almost every key business metric (e.g. DAU, Stickiness, LTV and more).

Onboarding KPIs 78

Onboarding KPIs Customer Experience User Testing KPI 78

Amplitude

JANUARY 8, 2021

Do you have a test environment?”. We also have this Chrome Extension that helps you test things without opening Amplitude. And this new feature called Event Explorer which lets you zero in on the event stream for your test user, or your own user.”. Three hours, thirty tested events later, they are good to go. .

Data Visualization 112

Data Visualization User Testing Software Review Customer Feedback 112

Mixpanel

JUNE 17, 2020

We tested whether and how different pricing models—monthly/annual subscription, voucher codes, free trial periods, refer-a-friend—affect conversion. Sometimes we test new features with them. The post Metrics that matter to Primephonic: the KPI that drives product roadmap prioritization appeared first on Mixpanel.

Onboarding KPIs 52

Onboarding KPIs KPI User Testing Roadmap 52

Mixpanel

JUNE 17, 2020

We tested whether and how different pricing models—monthly/annual subscription, voucher codes, free trial periods, refer-a-friend—affect conversion. Sometimes we test new features with them. The post Metrics that matter to Primephonic: the KPI that drives product roadmap prioritization appeared first on Mixpanel.

Onboarding KPIs 52

Onboarding KPIs KPI User Testing Roadmap 52

Userpilot

DECEMBER 13, 2021

Best way to track and measure product management KPIs. Product management KPIs help product teams outline and track the business or product success. KPI stands for Key Performance Indicator, and OKR stands for Objectives and Key Results. What’s the difference between KPIs and OKRs? Let’s get started!

Onboarding KPIs 98

Onboarding KPIs Analytic Tools Feedback Software Data Visualization 98

Userpilot

MARCH 24, 2021

A key result is not the same thing as a KPI (key performance indicator). A KPI is used to measure the continued progress towards a defined performance measure. Run low-fi tests, ask your user questions , and set goals for your experiments to help you understand how you might best approach a problem.

Product Research 119

Product Research Onboarding KPIs Product Strategy User Testing 119

Userpilot

NOVEMBER 8, 2022

OKRs are different from KPIs because a KPI is strictly a metric that reflects performance. There are two main performance frameworks in product marketing – OKRs and KPIs. Meanwhile, a KPI is a single metric that gives a reflection of performance in one area. Asana’s feature upgrade trial.

Onboarding KPIs 105

Onboarding KPIs Product Marketing Marketing Data Visualization 105