Remove KPI Remove Technical Review Remove Weak Development Team
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Help desk metrics: Elevate your customer support with the right insights

Intercom, Inc.

But with so much data to consider, how can you define the help desk metrics that matter for your team? However, KPIs identify more specific goals that can be adjusted based on performance. This can empower teams to take strategic action to improve their overall support experience for customers.

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Key Advice and Strategies for Mobile Product Managers

Alchemer Mobile

You don’t need a technical degree to be a strong PM. The product management profession requires varying degrees of technical skill, but it’s not one-size-fits-all and certainly does not require an engineering-based degree. do not interface with developers in a technical way). Go beyond NPS as a core KPI.

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Don’t Use Generative AI to Replace Discovery with Real Humans

Product Talk

. – Tweet This So I want to take some time to review why we do discovery. I’ll do my best to update it as the technology evolves. I recommend teams conduct story-based customer interviews to discover opportunities and run assumption testing to discover the right solutions. Take a minute and suppose you were on the search team.

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70 Scrum Master Theses

The Product Coalition

On the one side, they address typical Scrum events such as Sprint Planning, Sprint Review, and the Sprint Retrospective. A Scrum Master should recognize that different stages of a Scrum Team’s development require different approaches: some, teaching; some, coaching; and some, mentoring. A cross-functional?—?be

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How Product Teams can Build Trust with Internal Teams

ProductPlan

A lack of trust from developers and engineers creates endless second-guessing, challenges and sometimes even a refusal to follow through on requests, which becomes a huge timesuck and morale destroyer. If the executive team doesn’t have faith in product management, ideas are likely to be ignored, plans overruled and cachet denied.

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Starter KPIs for B2B/Enterprise

Mironov Consulting

If we think of KPIs as generic and universal, then it makes sense to copy them from directly from successful companies. Just as every organization needs a finance/accounting team that follows GAAP and tracks cashflow. Good KPIs should raise interesting questions and challenge prevailing wisdom. But metrics aren’t generic.

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ChatGPT for Product Managers: 13 Best Prompts

Userpilot

From analyzing market trends to churning user needs and technical feasibility into golden product ideas, there are many benefits of ChatGPT for product managers. TL;DR The machine learning-powered ChatGPT can help product managers generate ideas, conduct market and user research , analyze data (app store reviews, user feedback, etc.),

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