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Report templates for less status meetings

Folding Burritos

Goals / KPIs. What’s the current status of our goal/KPI? Another reason is that people from outside of Tech don’t really like / know / want / remember to go to JIRA and Confluence. When are our next releases happening? What progress are you making on them? Anything we need to be concerned about? .

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Product Strategy as a System

Roman Pichler

1] Figure 1: A Product Strategy System You can use the model in Figure 1 to review and improve your current product strategy approach. My Strategy Stack , shown in Figure 6, explains the connections between the product strategy and the business, product portfolio, and technology strategies.

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How to Choose the Right KPIs for Your Product

Roman Pichler

But the second part, acquire an initial user base , would require the introduction of a new KPI in order to understand if the acquisition goal has been met. These indicators suggest that achieving product success will be much harder in the future, due to an increase in technical debt , higher absenteeism or turnover rate.

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Help desk metrics: Elevate your customer support with the right insights

Intercom, Inc.

However, KPIs identify more specific goals that can be adjusted based on performance. For example, you might identify patterns in your attrition rates (metric), indicating whether or not your intention to increase customer satisfaction rates for the quarter (KPI) is on track. Tickets completed.

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Key Advice and Strategies for Mobile Product Managers

Alchemer Mobile

You don’t need a technical degree to be a strong PM. The product management profession requires varying degrees of technical skill, but it’s not one-size-fits-all and certainly does not require an engineering-based degree. do not interface with developers in a technical way). Go beyond NPS as a core KPI.

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2022 customer support trends: How support leaders are adapting

Intercom, Inc.

So, we decided to host a webinar with three customer support experts and ask them what the biggest trends in customer support are and how they plan to tackle them – from budget cuts to increasingly disconnected tech stacks to employee burnout and turnover. Today’s episode is a roundup of some of those conversations. Doing more with less.

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Beat Your Competition: Building a Stand-out Mobile Customer Experience

Alchemer Mobile

We also recommend checking out our 2021 Mobile App Engagement Report as we break down more engagement and experience-focused stats by category such as retention, loyalty, ratings and reviews, shifted sentiment, in-app survey responses, and more. Stop talking about customer-centricity; turn it into action.