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Report templates for less status meetings

Folding Burritos

Goals / KPIs. What’s the current status of our goal/KPI? Another reason is that people from outside of Tech don’t really like / know / want / remember to go to JIRA and Confluence. When are our next releases happening? What progress are you making on them? Anything we need to be concerned about? .

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Product Strategy as a System

Roman Pichler

1] Figure 1: A Product Strategy System You can use the model in Figure 1 to review and improve your current product strategy approach. My Strategy Stack , shown in Figure 6, explains the connections between the product strategy and the business, product portfolio, and technology strategies.

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How to Choose the Right KPIs for Your Product

Roman Pichler

But the second part, acquire an initial user base , would require the introduction of a new KPI in order to understand if the acquisition goal has been met. These indicators suggest that achieving product success will be much harder in the future, due to an increase in technical debt , higher absenteeism or turnover rate.

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Help desk metrics: Elevate your customer support with the right insights

Intercom, Inc.

However, KPIs identify more specific goals that can be adjusted based on performance. For example, you might identify patterns in your attrition rates (metric), indicating whether or not your intention to increase customer satisfaction rates for the quarter (KPI) is on track. Tickets completed.

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Beat Your Competition: Building a Stand-out Mobile Customer Experience

Alchemer Mobile

We also recommend checking out our 2021 Mobile App Engagement Report as we break down more engagement and experience-focused stats by category such as retention, loyalty, ratings and reviews, shifted sentiment, in-app survey responses, and more. Stop talking about customer-centricity; turn it into action.

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How to Conduct a Root Cause Analysis in SaaS: Step-by-Step Process

Userpilot

There are many ways to approach this, but my favorite is how Duolingo created a Markov model around their main business KPI (DAUs) to grow it. In the same way, you can start from your business KPI and then break it down into sensitive metrics you can act on. Reviewing customer support activity. Promote a blame-free culture.

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How to Make Product Management for Enterprise Systems Work

Mind the Product

We created multi-disciplinary teams that own specific business KPIs, together with their internal users. For example, our Competence Centre Inventory Management co-owns merchandise availability (an important KPI for every retailer) with the merchandise planners. Bridge the Gap Between “Tech” and “Business”.