Userpilot

DECEMBER 5, 2023

Customer satisfaction analytics are key to understanding what makes your customers happy and building a product that retains users. But how can you leverage this user sentiment data to lead product development and grow your business? There’s no single KPI to measure customer satisfaction.

Data Visualization 97

Data Visualization Customer Satisfaction Analytic Tools User Testing 97

Sachin Rekhi

JUNE 18, 2015

Over the past year at LinkedIn I developed a strong appreciation for using Net Promoter Score (NPS) as a key performance indicator (KPI) to understand customer loyalty. Net Promoter Score (NPS) is a measure of your customer's loyalty, devised by Fred Reichheld at Bain & Company in 2003. The Origin of NPS. How NPS is Calculated.

Product Research 129

Product Research Customer Experience User Testing Weak Development Team 129

Userpilot

JANUARY 23, 2023

Wondering what customer success OKRs are and how they can help your customer success team flourish? With OKRs, you can develop clear strategies to promote product growth and effectively communicate them to your customer success teams. – Use different types of surveys to collect customer feedback.

Feedback Software 97

Feedback Software Analytic Tools Customer Experience Onboarding KPIs 97

Sachin Rekhi

AUGUST 6, 2015

The customer development and lean startup methodologies evangelized by Steve Blank and Eric Ries brought us a better approach that favored experimentation over elaborate planning, customer feedback over intuition, and iterative design over traditional “big design up front” development. Target Audience. Problem You're Solving.

User Testing 143

User Testing Document Product Marketing Marketing 143

Birst BI

DECEMBER 18, 2018

Historically, business users have been presented with dashboards that describe the current state of a KPI, i.e. Net Profitability, Customer Retention, and more. What happens next is a treasure hunt in identifying the drivers of the KPI’s behavior. What business pain points does Birst Smart Analytics address?

Data Visualization 89

Data Visualization Analytic Tools Artificial Inteligence KPI 89

Userpilot

JULY 31, 2024

NPS (Net Promoter Score) measures users’ likelihood of recommending your product to others. CSAT ( Customer Satisfaction Score ) measures customers’ satisfaction with your product or service. CES ( Customer Effort Score ) measures how easy it is to interact with your product. Use interactive walkthroughs.

Onboarding KPIs 104

Onboarding KPIs Data Visualization Customer Experience Customer Satisfaction 104

ProductPlan

FEBRUARY 8, 2022

Product management owns the product roadmap, and their most important stakeholder is the product’s users/customers. The bread and butter product management tasks are prioritizing , evolving product strategy , and managing the product roadmap. How does the use of the product solve their pain point? Who buys it?

Data Visualization 105

Data Visualization Feedback Software Reporting Tools Research Software 105

Usersnap

SEPTEMBER 21, 2021

How badly do you want to know if your customers are truly satisfied with your services? A customer satisfaction survey is a lynchpin to developing a loyal, returning, and referring customer base. This article details everything you need to know about the ins and outs of successful customer satisfaction surveys.

Customer Satisfaction 94

Customer Satisfaction User Testing Feedback Software Product Research 94

Userpilot

OCTOBER 4, 2022

UX KPIs, or user experience key performance indicators, are essential numerical data points that are used to track, measure, and compare the experience users have with your SaaS product. UX KPIs are of two types: behavioral (what your users do) and attitudinal (how your users feel and what they say).

Analytic Tools 105

Analytic Tools Research Software Feedback Software Onboarding KPIs 105

Userpilot

APRIL 29, 2024

How can you use them for better customer engagement ? TL;DR Segmentation is a process of grouping customers by shared characteristics. A segmentation survey is used to gather the data necessary to segment customers. It also helps teams better understand their existing and prospective customer base. Let’s dive in!

Analytic Tools 104

Analytic Tools Research Software Feedback Software Product Research 104

Userpilot

FEBRUARY 21, 2022

The launch phase revolves around building and implementing your go-to-market (GTM) strategy. Setting your KPIs will help you track the effectiveness of your marketing strategy. The post-launch phase is all about user onboarding. The launch phase: this is where you implement your go-to-market strategy.

Research Software 98

Research Software Feedback Software Onboarding KPIs Product launches 98

ProductPlan

AUGUST 10, 2023

Yet the customer experience continually improves while KPI targets come into view. Alternatively, how can we let our current customers suffer and miss out on easy wins just to chase after something that might not even work and won’t generate meaningful revenue for years? This portfolio approach is baked into everything VCs do.

Reporting Tools 98

Reporting Tools Feedback Software Product Research User Testing 98

Userpilot

APRIL 23, 2021

Looking for user persona examples to inspire your research, or (product) marketing strategy? Creating a user persona can be hard sometimes. But it’s an absolutely critical step for any SaaS strategy. In this article, we’ll take a quick look over what a user persona is and how to create one. Source UXPressia.

Analytic Tools 98

Analytic Tools Feedback Software Research Software User Testing 98

Userpilot

JANUARY 16, 2024

Task ChatGPT with identifying and formulating the best pricing strategy for your industry. Use ChatGPT to understand the motivations, goals, and frustrations of your users. Use ChatGPT to understand the motivations, goals, and frustrations of your users. How do customers currently discover and purchase products in our market? #2:

ChatGPT 105

ChatGPT Data Visualization Onboarding KPIs Research Software 105

Userpilot

NOVEMBER 24, 2022

Can the RACE framework refine your strategic thinking ability and thus provide you with a simple but effective marketing strategy? The goal of any traditional or digital marketing strategy is product growth. It helps you implement a customer-centric approach that encourages a long-term customer relationship. Reach stage.

Feedback Software 98

Feedback Software Analytic Tools Framework Onboarding KPIs 98

The Product Coalition

JANUARY 24, 2021

preset quarterly goals or strategic need to focus on a new KPI) A broader change in your industry and/or prototypical customer’s life (e.g. Audience User personas and stories are other useful ways to provide helpful background context for your team.

Onboarding KPIs 136

Onboarding KPIs User Testing Customer Experience Feedback Software 136

Userpilot

NOVEMBER 15, 2021

With that being said, businesses should always be in the process of running product-led growth experiments to reduce risks and make the product meet customer requirements in this highly saturated market. Maybe you think that your idea is great but it’s something that your users may not use. Step #1 – Create goals.

Onboarding KPIs 98

Onboarding KPIs Framework User Testing Feedback Software 98

Userpilot

OCTOBER 16, 2023

Like any form of analytics, product marketing analytics is all about capturing key data and optimizing the customer experience using that data. From advanced analytics to custom surveys, Userpilot helps you collect and understand product data. On the other hand, marketing analytics starts earlier in the user journey.

Data Visualization 105

Data Visualization Analytic Tools Onboarding KPIs Feedback Software 105

ProductPlan

OCTOBER 26, 2021

Delighting customers and creating innovative solutions for their problems dictates our priorities. A selfless approach based on customer empathy and satisfying stakeholders is an asset on the job, but less so for ourselves. To your users and customers? Those skills also come into play when interacting with customers.

CTO Coach 98

CTO Coach User Testing Product Research Data Visualization 98

Userpilot

JANUARY 17, 2023

Value realization can make the difference between a customer who unsubscribes and a customer who becomes a brand advocate. If you want to build a loyal customer base and nurture product growth , your focus should be spent on making users realize the value of your product as soon as possible—which might be trickier than you think.

Feedback Software 98

Feedback Software Research Software Onboarding KPIs Customer Experience 98

Mixpanel

JUNE 10, 2020

This understanding of why we do what we do is core to our product strategy, and informs every decision we make. No matter the industry, product experimentation should always be done with your customers top of mind. This could be anything from a feature, to a customer request, or a business requirement.

User Testing 75

User Testing Product Research Weak Development Team Customer Feedback 75

Gainsight

DECEMBER 14, 2020

Our Chief Customer Officer, Ashvin Vaidyanathan , talks to customer success trailblazer Garin Landry in this conversation. Garin is the Insight Strategy Manager for Customer Operations and Strategy at Planview , a global leader in work and resource management (WRM). Ashvin: Hello, Garin!

Data Visualization 52

Data Visualization Customer Feedback User Friction Customer Experience 52

Userpilot

DECEMBER 7, 2022

The three main types of KPIs are quantitative, qualitative, and leading KPIs. Revenue, marketing , sales, and customer success KPIs should be measured by different departments responsible for these functions. Using exit surveys to understand why customers leave and offer alternatives to avoid churn. Leading KPIs.

Onboarding KPIs 98

Onboarding KPIs Customer Experience Data Visualization Customer Feedback 98

ProductPlan

JULY 9, 2019

Accessibility enables the maximum number of potential users to engage with products, increasing the total addressable market and avoiding frustrated customers from getting tripped up on accessibility shortcomings. But what’s the best way to make accessibility a fundamental element of product strategy? The Measurability Trap.

User Testing 81

User Testing Customer Experience Product Research Research Software 81

Radical Product

MAY 5, 2020

An iteration-led approach can move financial KPI up and to the right, but it doesn’t always make our world better. In the RPT way, you start with a clear vision for the change you want to see and then systematically translate that into strategy, priorities, and execution through your daily activities. What’s the Real Pain Point ?

KPI 52

KPI Vision User Friction Agile 52

Bain Public

JANUARY 11, 2022

As a product manager, it’s normal to get all kinds of new feature requests from stakeholders (these requests are usually related to pain points). Do you validate the pain point and place it in a parking lot for triage? But how you handle these requests is where it matters. We all make mistakes.

Onboarding KPIs 52

Onboarding KPIs Weak Development Team User Friction Customer Experience 52

AB Tasty

AUGUST 19, 2024

This guest blog post was written by Rodolphe Dougoud, Project Lead at fifty-five —a leading data company that helps brands harness the potential of Generative AI and mitigate associated risks effectively with a comprehensive and pragmatic AI strategy, among other services. on-site Analytics data) to find insights humans might have missed.

Data Visualization 52

Data Visualization Artificial Inteligence User Testing Analytic Tools 52

ProductPlan

AUGUST 10, 2023

Yet the customer experience continually improves while KPI targets come into view. Alternatively, how can we let our current customers suffer and miss out on easy wins just to chase after something that might not even work and won’t generate meaningful revenue for years? This portfolio approach is baked into everything VCs do.

Reporting Tools 52

Reporting Tools Feedback Software Product Research User Testing 52

Gainsight

DECEMBER 23, 2019

At Pulse 2016, SaaStr’s Customer Success for Start-ups track was one of the most popular series of sessions in the entire conference. Just in brief, how big should you scale your Customer Success team? CS: So April is a veteran in the customer success space and has over 10 years of experience in SaaS companies.

Customer Experience 52

Customer Experience Onboarding KPIs User Friction Data Visualization 52

Imaginary Cloud - Design

SEPTEMBER 1, 2022

Whether you are an e-commerce brand, B2B company, or another type of business, your website is likely to be the first impression many potential customers get of your company. Therefore, it is essential that your website reflects the image of your brand and provides visitors with a positive and informative user experience. Why redesign?

Reporting Tools 52

Reporting Tools Research Software User Testing Feedback Software 52

Mixpanel

OCTOBER 17, 2022

But this means our product managers need to be responsible for entire areas of the platform, and the way we get it done is by leveraging product analytics, among other tools, to get sophisticated product user insights with very little lift. Each set of users requires different tactics and key results. What does this look like?

Data Visualization 52

Data Visualization Analytic Tools Reporting Tools Onboarding KPIs 52

Roadmunk

OCTOBER 12, 2017

If you manually do that on a small scale for a few users—like recommending products for a few users after studying their purchase behavior—you can gauge if it’s actually helpful. We then establish KPI’s that we’re going to evaluate those models on. If it does, then great.

Artificial Inteligence 55

Artificial Inteligence Data Visualization Feedback Software Analytic Tools 55

Alchemer Mobile

AUGUST 27, 2020

Customer behaviors and preferences are shifting daily – as are their emotions. Success is understanding how the product fares in the market, and being able to adjust properly, pivot, and quickly make decisions based off of customer feedback. Go beyond NPS as a core KPI. Don’t blindly build what your customers ask for.

User Testing 246

User Testing Product Research Feedback Software Research Software 246

Userpilot

JUNE 25, 2021

Do you want to build an efficient SaaS Product Marketing strategy, but are not sure where to start? There is so much involved in creating a great strategy, from target audiences to KPIs to customer journeys, but Userpilot is here to help. What is a product marketing strategy? What is a product marketing strategy?

Research Software 85

Research Software Analytic Tools Feedback Software Onboarding KPIs 85

Userpilot

NOVEMBER 11, 2020

Your SaaS’s Activation Rate is the percentage of users who get to that key event – and a lot of studies have found it to be that optimizing your Activation Rate has the greatest downstream impact on revenue of any KPI you should be tracking. Adjacent Users. Custom Events. Contextual Help. Don’t be like Clippy.

Onboarding KPIs 126

Onboarding KPIs Analytic Tools Feedback Software Data Visualization 126

Intercom, Inc.

FEBRUARY 10, 2022

Customer support has never been a walk in the park. To keep up with these changes, last year we released our first Intercom Customer Support Trends Report. To keep up with these changes, last year we released our first Intercom Customer Support Trends Report. Shawn Carter , Customer Care Team lead at Aircall.

Reporting Tools 211

Reporting Tools Research Software Feedback Software User Testing 211

Mixpanel

JUNE 12, 2023

For example, if someone from the product team already knows about all of the user steps (or events) in the product that are being tracked between signup and paid conversion, they can ask a much smarter and more specific question of the analytics team to suss out where user friction is occurring. Get a custom ROI calculation now.

Data Visualization 52

Data Visualization Analytic Tools Reporting Tools Customer Experience 52